--- title: "Queue-it Virtual Waiting Room Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Queue-it Virtual Waiting Room Software - reviews, pricing plans, popular comparisons to other Bot Detection and Mitigation products and more." source_url: "https://www.capterra.com/p/232255/Queue-IT/" page_type: "product" language: "en" --- # Queue-it Virtual Waiting Room Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Queue-it Virtual Waiting Room ## What is Queue-it Virtual Waiting Room? Deliver fairness & enhance your abuse & bad bot protection with Queue-it. The virtual waiting room gives you full control over traffic inflow to your site & app, acting as a security checkpoint where you block bots & abuse. You can validate customers based on unique identifiers like user ID or email address, ensuring only verified customers access your products. And enhanced analytics give you insight into the quantity & quality of your traffic so you can adapt bot mitigation for your next sale. ## What is Queue-it Virtual Waiting Room used for? [Waitlist](https://www.capterra.com/waitlist-software/)[Bot Detection and Mitigation](https://www.capterra.com/bot-detection-and-mitigation-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Queue-it Virtual Waiting Room Overview Updated September 2026 AI summary Queue-it Virtual Waiting Room enables organizations of all sizes to manage online queues, monitor customer flow, and mitigate bot traffic through real-time data, prioritization, and queue management tools. Delivered via cloud and web-based deployment, it supports public waitlists, status tracking, alerts, and reporting, with additional features for communication management and customer experience oversight. ## Queue-it Virtual Waiting Room alternatives Highest Rated [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (223)](https://www.capterra.com/p/156209/CHEQ-Essentials/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (66)](https://www.capterra.com/p/177074/TablesReady/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Radware Bot Manager](https://www.capterra.com/p/149999/Bot-Prevention-Solution/) [4.6 (24)](https://www.capterra.com/p/149999/Bot-Prevention-Solution/reviews/) Starting price $740.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149999/Bot-Prevention-Solution/) [View all alternatives](https://www.capterra.com/p/232255/Queue-IT/alternatives/) ## FAQs about Queue-it Virtual Waiting Room Features and Usability ### What are the key features of Queue-it Virtual Waiting Room? Queue-it Virtual Waiting Room offers queue management, public waitlists, and waitlist status tracking for controlling customer flow. It also includes waiting time tracking, real-time data, real-time notifications, alerts and reminders, plus bot detection, bot mitigation, behavioral analytics, and reporting and statistics for monitoring traffic and activity. Getting Started and Support ### What training and onboarding options does Queue-it Virtual Waiting Room offer? Queue-it Virtual Waiting Room provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup and Q&A, webinars cover product topics in a presentation format, and documentation offers written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does Queue-it Virtual Waiting Room offer? Queue-it Virtual Waiting Room provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support experience is available in the catalog data, so user sentiment on response times, helpfulness, or common frustrations cannot be summarized. ## Features AI summary Based on 164 Bot Detection and Mitigation reviews Capterra data shows that buyers of waitlist software rank the following features as their top priorities: - **Real-Time Data** (**54%** of reviewers rated this feature as critical) - **Waitlist Status Tracking** (**59%**) - **Online Booking** (**66%**) Queue-it Virtual Waiting Room supports **Real-Time Data** and **Waitlist Status Tracking**, giving teams current visibility into queue activity and customer progress. However, it does not offer **Online Booking**. Instead, it provides **Reporting & Statistics** (**41%**), which helps businesses review waitlist performance and spot trends over time, allowing teams to make better scheduling and service decisions. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Anomaly/Malware Detection Automatically identify and flag unusual behaviors and malicious software Behavioral Analytics Track and analyse user behavior within a system or network Bot Detection Identify bot traffic Bot Mitigation Reduce or block bot traffic Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Queue-it Virtual Waiting Room 24 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anomaly/Malware Detection: Automatically identify and flag unusual behaviors and malicious software - Behavioral Analytics: Track and analyse user behavior within a system or network - Bot Detection: Identify bot traffic - Bot Mitigation: Reduce or block bot traffic - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Accounts: Record customer information, purchase history, and other notes - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Reminders: Reminders sent via email - Prioritization: Arrange tasks based on the level of priority or urgency - Public Waitlist: Ability that lets customers add themselves to a publicly available waitlist - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Waiting Time Tracking: Estimated waiting time in the queue - Waitlist Status Tracking: Track the position in queue in real-time - Web Traffic Monitoring: Monitor the IP addresses of the incoming traffic --- Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Value for money 5.0 (2) 5.0 Based on 2 reviews ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AL Anastassia L. Manager of Ticketing Operations Performing Arts ### "Exactly what we need for high volume sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2023 Overall a great experience. The customer service team is very helpful, which helps make the experience very positive. Pros We only use Queue-it once a year for a high-volume event, and it has been easy and straight forward to set up and use during the event. The customer service team is amazing and is always available to help or answer questions. Cons There isn't anything I don't like about Queue-it. There are a lot of features that take time to learn. We don't get as much use or practice out of them because we use Queue-it rarely, but it truly delivers on its promise. Reasons for choosing Queue-it Virtual Waiting Room We chose Queue-it specifically because it integrates seamlessly with our Ticketing software, Tessitura. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HB Hannah B. Deputy Head of Audience Development Performing Arts ### "Giving us more control over our on-sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 29, 2023 Pros The option to pause waiting room traffic is incredibly helpful when issues occur during large on-sales. We have far more control to fix issues before they become a bigger problem for us and our customers. Cons Some of the features are quite complicated and we don't always know what they do, so are unsure whether to use them or not. We have to contact support quite often, and it'd be great to have more easy to follow videos instead. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.