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Pros
Really good and the assistance from the mailock team has been good too.
The easy email encryption is easy to use and reliable. I like that it alerts me when an email has been opened.
Ease to use, user friendly, clients like the security and look at us as broker as being very professional and carying.
It’s been a breeze, good account manager, simply pricing, great product.
Cons
Nothing to really complain about but slightly annoying that you have to install the add-in on every device we use.
Quite frustrating as it is a service that was promoted to us via our compliance consultants but does not meet our requirements.
Some customers can have issues getting access - more user error than anything.
I have not had any customers say they are having trouble using the system.
Showing Most Helpful
Showing 25 of 63 reviews
"Excellent encryption product"
Overall: Fantastic! Our clients tell us all the time how much better our encrypted email is easy to use.
Pros: It is easy for the recipient to open encrypted emails. On the company side, using the software is intuitive and straightforward. The best encryption email out there and we have tried a lot.
Cons: No cons only a couple of wish list items - 1. SMS for USA. Only in England so far. 2. Add Signature block for the online version. We do not use the desktop Outlook and use Outlook 365 instead so there is no signature integration.
Vendor Response
"Very Solid for a single address"
Overall: Largely positive, recently its causing more problems as we have advisers that work for on two seperate company domains for different areas of business, as two two aren't allowed to share an account for compliance and branding purposes (one of the company domains is externally managed by a larger company),
Pros: the outlook integration is particularly useful, especially with older users who are used to using the desktop outlook for email
Cons: The number of clicks required to send or receive mail is too high, to be honest I have no valuable suggestions here, but at times maillock feels clunky and laborious to use, though this is inherent to the kind of end point security used. A more fleshed out web interface for sending and opening mail would be much better
"Good software but huge troubles"
Overall: Quite frustrating as it is a service that was promoted to us via our compliance consultants but does not meet our requirements. I believe that Mailock are in regular contact with financial services providers with regards to their software but most are still unable to accept or open emails from Mailock. This doesn't help when we are trying to communicate securely with providers.
Pros: Mailock was introduced into our firm to improve the security of our communications with our clients and providers. The software is easy to use and I specifically like the prompts to secure emails with key words.
Cons: We have experienced a huge amount of trouble using the software to send information to providers in the financial services industry. Most providers have reported that they are unable to open encrypted emails from Mailock and we have had to resort to sending information requests by post. Not ideal when the purpose was to send information securely to providers.
"Mailock Review 2023 "
Overall: Overall Mailock has been very beneficial to the company in allowing us to send messages and documents securely and relatively simply.
Pros: The integration of mailock into our business and daily routines was relatively simple. It's very easy to use when sending and receiving messages and the ability to set up an account, which provides free messages each month for client's to send, is a real benefit.
Cons: It would be beneficial if, once a client has set up an account with one person in the company, the account was linked to all people within the company. It can be difficult/annoying trying to explain to client's why some of us still have to send the client a code, even though they have set up an account. It would also be good if messages didn't expire, as client's like to look back through their messages.
"Secure Email systems"
Overall: Secure sending and receiving documents as since Covid we do not do so many face to face meetings where we can copy clients information on first appointment
Pros: Clients need to receive and send and receive sensitive data securely
Cons: Sometimes clients are asked to open an account which they do not want to do and if they do this restricts the amount of data they can send
"Secure mail "
Overall: good it provides us with secure services as required by the FCA
Pros: it does what it says on the tin and comfortably send client confidential information
Cons: time to do al the necessary checks for compliance
Vendor Response
"Easy simple and user friendly"
Pros: How easy it is to use and how easy it is for the end user to open encrypted emails.
Cons: not found anything I don't like about the software its pretty simple to use and just works
Vendor Response
"Mailock"
Overall: Overall good
Pros: Allows me to send and receive confidential information/documents from my clients as well send it to them.
Cons: Send you to web browser sometimes and does not allow you to use the Outlook Add-In to open the email
"Mailock Email Security Review"
Overall: I am able to be compliant with my client information and emails without compromise. Also, recipients can access emails and secure attachments without having to register or sign up to a secure server.
Pros: It is simple to use. It bolts on and works perfectly with Outlook and I have not needed to change the wy in which I manage my emails
Cons: Sometimes clunky and slow (but who cares really)
"Peace of mind"
Pros: The ease of use. No complicated set ups and fantastic support.
Cons: No long term storage of messages. A number of clients have requested a ‘portal’ type service where they can log in and retrieve old messages.
"Mailock Review"
Overall: As a service we are generally very happy with it.
Pros: It works well but is sometimes not favoured by the user at the other end. As a service we are generally very happy with it and it is easy enough to use.
Cons: It is not the product that is not enjoyed by the end user but the fact that they have to jump through encryption hoops at all. This is clearly no fault of the Mailock service itself which works well.
"Great for IT admins, easy interface for end users"
Overall: Fairly painless and enjoyable.
Pros: It was quite easy to get it set up and going, the unlocking/decrypting process is quite painless for the recipient.
Cons: I have to sign back into the outlook add in quite often. Sometimes the emails get stuck in my outbox also.
"Mailock Review"
Overall: Very positive staff very helpful and product is secure, also clients manage to use the same
Pros: Product is easy to use and provides the security needed in the legal industry
Cons: Hard to update the same this should be done automatically
"Great product "
Overall: Very good
Pros: The prospect is Easy to use Safe and secure
Cons: Nothing it’s very user friendly and good to use
Vendor Response
"Easy to use"
Pros: Its so easy to install Maillock onto your laptop, computer or mobile device. Once up and running it is very simple to use. You can also set up a 'trusted' group of recipients so that if you are sending the same people emails all the time you dont need to add a password or code every time. Any time I have had to contact support, which has not been often, I get a reply really quickly and also follow up email to ensure everything is ok.
Cons: Some external recipients have had issues with receiving or entering passwords or code and need to enter these a few times before it is accepted.
"Email encryption without the faff"
Overall: It’s been a breeze, good account manager, simply pricing, great product.
Pros: It’s easy to use and relatively cost effective. Great to securely send and receive sensitive info from clients
Cons: It’s sometime hard to explain to the recipient how the service works, but that’s encryption…
Vendor Response
"Keeping your data secure"
Pros: The ability to send documents to clients and colleagues securely with no complicated process for them to access them when received
Cons: The system in the main works well. Sometimes the outlook add-in is disabled by Microsoft which is annoying but easily resolved.
"Great Product"
Overall: I have used it for many years where I work, it does the job for us very well and we are all very happy
Pros: It's easy to use, whether its signing in, composing an email or even receiving one.
Cons: I find it a little annoying that opening a mailock email takes me to a new website/portal. I understand why and it's nto something I think could change just being honest
Vendor Response
"Easy and fast to use, great customer service service "
Overall: Easy to send secure emails to clients
Pros: Easy and fast to use, would like if my questions would be saved and I didn't need to type them up every time using
Cons: I am overall happy with the ease of using mailock
"Mailock review"
Overall: Very happy. I experienced an issue at one point and this was resolved very quickly by an experienced member of the mailock team
Pros: Ease of use for both myself and clients. Ensures confidentiality for both myself and my clients
Cons: i have not come across many issues with the software at all and therefore cannot think of anything i least like about the software
Vendor Response
"Mailock REview"
Overall: WE use Mailock mainly to send encrypted client information to Financial Services Providers
Pros: Fully secure and easy to use encryption service.
Cons: It can be faffy haing to log in and also setting a password
"Mortgage Broker"
Overall: provides security of emails and data protection
Pros: Mailock is very easy to use and it is inexpensive to operate
Cons: integration into my existing business process was NOT difficult at all
Vendor Response
"Inexpensive, reliable and trustworthy software"
Overall: Early versions of software had occasional glitches but these are no longer an issue with the latest update
Pros: Easy to install and implement at the point of use. Designed for all technophobes!
Cons: There is no aspect that I have used to dislike
"Happy with service"
Overall: Happy with ease of use
Pros: Where a client cant or doesn't want to use our secure portal for correspondence, then Maillock is ideal for sending important documents
Cons: All good its important that the end user our client find it easy to use so simple question works well
Vendor Response
"Mailock"
Overall: It does what I signed up for and provides me with the knowledge that all of my emails to clients are sent securely and that the documents are safe in email
Pros: It is easy for myself and the clients to use and pass documents securely between one another
Cons: The only thing that I dont like is that I need a little further training I think on the audit trail and how to access my sent emails?