# Mailock Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Mailock the right Email Security solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/232260/Mailock/reviews

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Mailock

4.7 (63)

[View alternatives](https://www.capterra.com/p/232260/Mailock/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Mailock

Ease of use

4.6

Customer Service

4.8

## Pros and Cons in Reviews

mr

michael r

IT ManagerFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years.

“the outlook integration is particularly useful, especially with older users who are used to using the desktop outlook for email“

August 17, 2023

IM

Isabella M

Office ManagerFinancial Services, 11 - 50 employeesUsed the software for: 6-12 months.

“Unable to download the outlook add-in when using outlook from a browser/on a mac.“

August 17, 2023

JV

Jo V

Technical supportFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years.

“Overall Mailock has been very beneficial to the company in allowing us to send messages and documents securely and relatively simply.“

August 17, 2023

SO

Sarah O

Business Support ManagerInsurance, 11 - 50 employeesUsed the software for: More than 2 years.

“I find it a little annoying that opening a mailock email takes me to a new website/portal.“

August 18, 2023

JM

James M

Financial AdviserFinancial Services, Self-employedUsed the software for: 1-2 years.

“It bolts on and works perfectly with Outlook and I have not needed to change the wy in which I manage my emails“

August 17, 2023

NW

Nicola W

Mortgage AdviserFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years.

“Slow and crashes outlook program regularly which makes it difficult to use“

August 17, 2023

GW

Geoff W

Director & IFAFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“Very useful e-mail address double check check step avoids sending e-mails to the wrong person.“

August 16, 2023

SG

Sasha G

DirectorFinancial Services, Self-employedUsed the software for: More than 2 years.

“the fact that you have to wait for an email code to open it.“

August 18, 2023

## Showing most helpful reviews

Showing 1-25 of 63 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TP

Tony P.  
Owner  
Financial Services  
Used the software for: Less than 6 months

### "Excellent encryption product"

August 19, 2024

5.0

Fantastic! Our clients tell us all the time how much better our encrypted email is easy to use.

Pros

It is easy for the recipient to open encrypted emails. On the company side, using the software is intuitive and straightforward. The best encryption email out there and we have tried a lot.

Cons

No cons only a couple of wish list items - 1. SMS for USA. Only in England so far. 2. Add Signature block for the online version. We do not use the desktop Outlook and use Outlook 365 instead so there is no signature integration.

Alternatives considered

[Tuta Mail](https://www.capterra.com/p/234571/Tuta/)[Secure Privacy](https://www.capterra.com/p/169167/Secure-Privacy/)

Reason for choosing Mailock

Intuitive and ease of use for our clients

Switched from

[GoDaddy Studio](https://www.capterra.com/p/234995/GoDaddy-Studio/)

Ease of opening the encrypted mail for our clients

Review Source

Response from Beyond Encryption

August 27, 2024

Hi Tony, Thank you for the fantastic review! We're thrilled that Mailock is meeting your needs and that your clients find it easy to use. We appreciate your suggestions regarding SMS support for the USA and the signature block for Outlook 365. We're actively working on these features to enhance your experience. Thanks again for choosing Mailock!

mR

michael R.  
IT Manager  
Financial Services  
Used the software for: 2+ years

### "Very Solid for a single address"

August 17, 2023

4.0

Largely positive, recently its causing more problems as we have advisers that work for on two seperate company domains for different areas of business, as two two aren't allowed to share an account for compliance and branding purposes (one of the company domains is externally managed by a larger company),

Pros

the outlook integration is particularly useful, especially with older users who are used to using the desktop outlook for email

Cons

The number of clicks required to send or receive mail is too high, to be honest I have no valuable suggestions here, but at times maillock feels clunky and laborious to use, though this is inherent to the kind of end point security used. A more fleshed out web interface for sending and opening mail would be much better

Alternatives considered

[Proton Mail](https://www.capterra.com/p/201276/ProtonMail/)

Reason for choosing Mailock

Outlook integration, and companies we work with were using it and it was fit for purpose

Review Source

LM

Lynne M.  
Financial Planning Consultant  
Financial Services  
Used the software for: Less than 6 months

### "Good software but huge troubles"

August 17, 2023

2.0

Quite frustrating as it is a service that was promoted to us via our compliance consultants but does not meet our requirements. I believe that Mailock are in regular contact with financial services providers with regards to their software but most are still unable to accept or open emails from Mailock. This doesn't help when we are trying to communicate securely with providers.

Pros

Mailock was introduced into our firm to improve the security of our communications with our clients and providers. The software is easy to use and I specifically like the prompts to secure emails with key words.

Cons

We have experienced a huge amount of trouble using the software to send information to providers in the financial services industry. Most providers have reported that they are unable to open encrypted emails from Mailock and we have had to resort to sending information requests by post. Not ideal when the purpose was to send information securely to providers.

Reason for choosing Mailock

As this was promoted by our compliance consultants and we were led to believe that the financial services industry was signed up/aware of the software to be able to accept requests.

Review Source

BW

Blake W.  
Service Desk Engineer  
Computer Software  
Used the software for: 1-2 years

### "Great for IT admins, easy interface for end users"

August 16, 2023

4.0

Fairly painless and enjoyable.

Pros

It was quite easy to get it set up and going, the unlocking/decrypting process is quite painless for the recipient.

Cons

I have to sign back into the outlook add in quite often. Sometimes the emails get stuck in my outbox also.

Alternatives considered

[Avanan](https://www.capterra.com/p/170001/Avanan-Cloud-Security-Platform/)[SpamTitan](https://www.capterra.com/p/168436/SpamTitan/)

Reason for choosing Mailock

Same reasons I have mentioned previously, pricing is fair and it's simple and easy to use.

Review Source

JV

Jo V.  
Technical support  
Financial Services  
Used the software for: 1-2 years

### "Mailock Review 2023 "

August 17, 2023

5.0

Overall Mailock has been very beneficial to the company in allowing us to send messages and documents securely and relatively simply.

Pros

The integration of mailock into our business and daily routines was relatively simple. It's very easy to use when sending and receiving messages and the ability to set up an account, which provides free messages each month for client's to send, is a real benefit.

Cons

It would be beneficial if, once a client has set up an account with one person in the company, the account was linked to all people within the company. It can be difficult/annoying trying to explain to client's why some of us still have to send the client a code, even though they have set up an account. It would also be good if messages didn't expire, as client's like to look back through their messages.

Review Source

DM

Daniel M.  
Office manager  
Financial Services  
Used the software for: 1-2 years

### "Peace of mind"

August 16, 2023

5.0

Pros

The ease of use. No complicated set ups and fantastic support.

Cons

No long term storage of messages. A number of clients have requested a ‘portal’ type service where they can log in and retrieve old messages.

Reason for choosing Mailock

Ease of use, price and reputable as used by big firms in the industry

Review Source

JM

James M.  
Financial Adviser  
Financial Services  
Used the software for: 1-2 years

### "Mailock Email Security Review"

August 17, 2023

5.0

I am able to be compliant with my client information and emails without compromise. Also, recipients can access emails and secure attachments without having to register or sign up to a secure server.

Pros

It is simple to use. It bolts on and works perfectly with Outlook and I have not needed to change the wy in which I manage my emails

Cons

Sometimes clunky and slow (but who cares really)

Review Source

SW

Steve W.  
Mortgage Adviser  
Financial Services  
Used the software for: 2+ years

### "Secure Email systems"

August 25, 2023

5.0

Secure sending and receiving documents as since Covid we do not do so many face to face meetings where we can copy clients information on first appointment

Pros

Clients need to receive and send and receive sensitive data securely

Cons

Sometimes clients are asked to open an account which they do not want to do and if they do this restricts the amount of data they can send

Review Source

SL

Sadie L.  
Mortgage Support Admin  
Financial Services  
Used the software for: 2+ years

### "Secure Emails"

August 18, 2023

5.0

Great, quick, easy, very helpful

Pros

Provides reassurance to the clients their documents are safe and that we as a company prioritise this

Cons

Sometimes it has errors then when you set up another email with the same contents it works fine - suppose its like any application you use but this is literally the only issue ive had with it

Review Source

JH

Joshua H.  
Lead support  
Computer & Network Security  
Used the software for: 2+ years

### "Easy simple and user friendly"

August 17, 2023

5.0

Pros

How easy it is to use and how easy it is for the end user to open encrypted emails.

Cons

not found anything I don't like about the software its pretty simple to use and just works

Review Source

Response from Beyond Encryption

August 18, 2023

Thanks Joshua - happy to have you in our secure community!

AF

Aaron F.  
Director  
Financial Services  
Used the software for: 2+ years

### "Easy to use"

August 16, 2023

5.0

Pros

Easy to use features. Secure and encrypted.

Cons

Cannot view sent items, this would be useful for compliance.

Review Source

JH

Julie H.  
Financial adviser  
Financial Services  
Used the software for: 1-2 years

### "Mailock review"

August 17, 2023

5.0

Good

Pros

Security and ease of use. Recognised by other users

Cons

Cost. This survey is American and should be tailored for the Uk market

Review Source

CP

Chris P.  
Director  
Financial Services  
Used the software for: Less than 6 months

### "Does what it says on the tin"

August 16, 2023

5.0

Simple to use

Pros

So easy to use and give peace of mind for secure emailing on client data

Cons

Straightforward integration with Outlook

Review Source

Response from Beyond Encryption

August 18, 2023

Thanks Chris. Simplicity in security is our passion, so great to hear that!

MG

Matthew G.  
Director  
Financial Services  
Used the software for: 2+ years

### "FOX Private Finance"

August 17, 2023

4.0

very good and consistent

Pros

Integration to Mailock, for sending emails and secure documentation

Cons

the set up for a client to use the functionality

Review Source

Response from Beyond Encryption

August 22, 2023

Thanks Matthew - we appreciate the feedback!

BM

Brandon M.  
Mortgage Adviser  
Financial Services  
Used the software for: 2+ years

### "Mailock Review"

August 16, 2023

4.0

very good

Pros

ease of use and functionality of what i need to send out secure emails

Cons

i do not really have any dislikes of the software as it does exactly what i need

Review Source

Response from Beyond Encryption

August 18, 2023

Thanks Brandon - happy to have you as part of our secure community!

NW

Nigel W.  
Operations Manager  
Financial Services  
Used the software for: 2+ years

### "Secure emails"

August 17, 2023

5.0

Pros

Reassuring to know that our mail to clients is sent securely

Cons

Some clients are not too keen on setting things up their end to use it

Review Source

Response from Beyond Encryption

August 18, 2023

Thanks Nigel - we appreciate your feedback!

RA

Richard A.  
Depot Manager  
Construction  
Used the software for: 1-2 years

### "Great Product for safety of information "

August 18, 2023

5.0

Very pleased overall

Pros

easy to use, easy to install. offers additional safety of information

Cons

Some users insist on security question. this is not always necessary

Review Source

ES

Ellisha S.  
PA  
Financial Services  
Used the software for: Less than 6 months

### "Great service"

August 16, 2023

4.0

Pros

Mail lock is very easy to use and accessible

Cons

Having to save an email to look at what you've sent

Review Source

RH

Richard H.  
Paraplanner / Investment Analyst  
Financial Services  
Used the software for: 1-2 years

### "Easy to use"

August 18, 2023

4.0

Pros

The software is very easy to use, no issues

Cons

It would be good if we could remember email addresses which had previously been sent to, so that Mailock could protect emails in the background whilst using the Outlook site

Review Source

MB

Mark B.  
Ifa  
Financial Services  
Used the software for: 2+ years

### "Excellent mailock"

August 17, 2023

5.0

Pros

Straightforward email encryption service

Cons

Some customers can have issues getting access - more user error than anything

Review Source

GT

Gary T.  
Recruitment Consultant  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Safety and Peace of Mind"

August 16, 2023

5.0

Very good

Pros

It is quick, simple and easy to use. I feel that sensitive e-mails are protected.

Cons

Nothing springs to mind. It does what it says on the tin.

Review Source

Response from Beyond Encryption

August 18, 2023

Thanks Gary. Good to hear. We like to make it as easy as possible for our users to stay secure!

DO

Debra O.  
Administration Manager  
Financial Services  
Used the software for: 1-2 years

### "Keeping your data secure"

August 16, 2023

5.0

Pros

The ability to send documents to clients and colleagues securely with no complicated process for them to access them when received

Cons

The system in the main works well. Sometimes the outlook add-in is disabled by Microsoft which is annoying but easily resolved.

Review Source

VG

Vivienne G.  
Office Manager  
Financial Services  
Used the software for: 1-2 years

### "Mailock REview"

August 22, 2023

5.0

WE use Mailock mainly to send encrypted client information to Financial Services Providers

Pros

Fully secure and easy to use encryption service.

Cons

It can be faffy haing to log in and also setting a password

Review Source

LM

Lindsay M.  
Sales Support Administrator  
Financial Services  
Used the software for: 6-12 months

### "Easy to use"

January 10, 2023

5.0

Pros

Its so easy to install Maillock onto your laptop, computer or mobile device. Once up and running it is very simple to use. You can also set up a 'trusted' group of recipients so that if you are sending the same people emails all the time you dont need to add a password or code every time. Any time I have had to contact support, which has not been often, I get a reply really quickly and also follow up email to ensure everything is ok.

Cons

Some external recipients have had issues with receiving or entering passwords or code and need to enter these a few times before it is accepted.

Reason for choosing Mailock

Easy of use, support and cost

Review Source

PS

Paddy S.  
IFA  
Financial Services  
Used the software for: 2+ years

### "Mailock Review"

August 17, 2023

4.0

As a service we are generally very happy with it.

Pros

It works well but is sometimes not favoured by the user at the other end. As a service we are generally very happy with it and it is easy enough to use.

Cons

It is not the product that is not enjoyed by the end user but the fact that they have to jump through encryption hoops at all. This is clearly no fault of the Mailock service itself which works well.

Review Source

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