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Mailock

Reviews of Mailock

4.7 (63)
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Pros

  • Really good and the assistance from the mailock team has been good too.

  • The easy email encryption is easy to use and reliable. I like that it alerts me when an email has been opened.

  • Ease to use, user friendly, clients like the security and look at us as broker as being very professional and carying.

  • It’s been a breeze, good account manager, simply pricing, great product.

Cons

  • Nothing to really complain about but slightly annoying that you have to install the add-in on every device we use.

  • Quite frustrating as it is a service that was promoted to us via our compliance consultants but does not meet our requirements.

  • Some customers can have issues getting access - more user error than anything.

  • I have not had any customers say they are having trouble using the system.

Showing Most Helpful

Showing 25 of 63 reviews

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Tony P.
Owner
Financial Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: SoftwareAdvice
August 19, 2024

"Excellent encryption product"

Overall: Fantastic! Our clients tell us all the time how much better our encrypted email is easy to use.

Pros: It is easy for the recipient to open encrypted emails. On the company side, using the software is intuitive and straightforward. The best encryption email out there and we have tried a lot.

Cons: No cons only a couple of wish list items - 1. SMS for USA. Only in England so far. 2. Add Signature block for the online version. We do not use the desktop Outlook and use Outlook 365 instead so there is no signature integration.

Reasons for Choosing Mailock: Intuitive and ease of use for our clients
Reasons for Switching to Mailock: Ease of opening the encrypted mail for our clients

Vendor Response

By Beyond Encryption on August 27, 2024
Hi Tony, Thank you for the fantastic review! We're thrilled that Mailock is meeting your needs and that your clients find it easy to use. We appreciate your suggestions regarding SMS support for the USA and the signature block for Outlook 365. We're actively working on these features to enhance your experience. Thanks again for choosing Mailock!
michael R.
IT Manager
Financial Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
August 17, 2023

"Very Solid for a single address"

Overall: Largely positive, recently its causing more problems as we have advisers that work for on two seperate company domains for different areas of business, as two two aren't allowed to share an account for compliance and branding purposes (one of the company domains is externally managed by a larger company),

Pros: the outlook integration is particularly useful, especially with older users who are used to using the desktop outlook for email

Cons: The number of clicks required to send or receive mail is too high, to be honest I have no valuable suggestions here, but at times maillock feels clunky and laborious to use, though this is inherent to the kind of end point security used. A more fleshed out web interface for sending and opening mail would be much better

Alternatives Considered: ProtonMail
Reasons for Choosing Mailock: Outlook integration, and companies we work with were using it and it was fit for purpose
Lynne M.
Financial Planning Consultant
Financial Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
2.0
Ease of Use
5.0
Customer Service
4.0
Features
3.0
Value for Money
2.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
August 17, 2023

"Good software but huge troubles"

Overall: Quite frustrating as it is a service that was promoted to us via our compliance consultants but does not meet our requirements. I believe that Mailock are in regular contact with financial services providers with regards to their software but most are still unable to accept or open emails from Mailock. This doesn't help when we are trying to communicate securely with providers.

Pros: Mailock was introduced into our firm to improve the security of our communications with our clients and providers. The software is easy to use and I specifically like the prompts to secure emails with key words.

Cons: We have experienced a huge amount of trouble using the software to send information to providers in the financial services industry. Most providers have reported that they are unable to open encrypted emails from Mailock and we have had to resort to sending information requests by post. Not ideal when the purpose was to send information securely to providers.

Reasons for Choosing Mailock: As this was promoted by our compliance consultants and we were led to believe that the financial services industry was signed up/aware of the software to be able to accept requests.
Jo V.
Technical support
Financial Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 17, 2023

"Mailock Review 2023 "

Overall: Overall Mailock has been very beneficial to the company in allowing us to send messages and documents securely and relatively simply.

Pros: The integration of mailock into our business and daily routines was relatively simple. It's very easy to use when sending and receiving messages and the ability to set up an account, which provides free messages each month for client's to send, is a real benefit.

Cons: It would be beneficial if, once a client has set up an account with one person in the company, the account was linked to all people within the company. It can be difficult/annoying trying to explain to client's why some of us still have to send the client a code, even though they have set up an account. It would also be good if messages didn't expire, as client's like to look back through their messages.

Steve W.
Mortgage Adviser
Financial Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 25, 2023

"Secure Email systems"

Overall: Secure sending and receiving documents as since Covid we do not do so many face to face meetings where we can copy clients information on first appointment

Pros: Clients need to receive and send and receive sensitive data securely

Cons: Sometimes clients are asked to open an account which they do not want to do and if they do this restricts the amount of data they can send

Chris W.
IFA
Financial Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 16, 2023

"Secure mail "

Overall: good it provides us with secure services as required by the FCA

Pros: it does what it says on the tin and comfortably send client confidential information

Cons: time to do al the necessary checks for compliance

Switched From: Adobe Acrobat Reader
Reasons for Switching to Mailock: higher security

Vendor Response

By Beyond Encryption on August 18, 2023
Thanks Chris. We built the system to help users with ICO/FCA compliance, so that's good to hear!
Joshua H.
Lead support
Computer & Network Security, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 17, 2023

"Easy simple and user friendly"

Pros: How easy it is to use and how easy it is for the end user to open encrypted emails.

Cons: not found anything I don't like about the software its pretty simple to use and just works

Vendor Response

By Beyond Encryption on August 18, 2023
Thanks Joshua - happy to have you in our secure community!
Parimal V.
Mortgage Advisor
Financial Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 17, 2023

"Mailock"

Overall: Overall good

Pros: Allows me to send and receive confidential information/documents from my clients as well send it to them.

Cons: Send you to web browser sometimes and does not allow you to use the Outlook Add-In to open the email

James M.
Financial Adviser
Financial Services, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 17, 2023

"Mailock Email Security Review"

Overall: I am able to be compliant with my client information and emails without compromise. Also, recipients can access emails and secure attachments without having to register or sign up to a secure server.

Pros: It is simple to use. It bolts on and works perfectly with Outlook and I have not needed to change the wy in which I manage my emails

Cons: Sometimes clunky and slow (but who cares really)

Daniel M.
Office manager
Financial Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 16, 2023

"Peace of mind"

Pros: The ease of use. No complicated set ups and fantastic support.

Cons: No long term storage of messages. A number of clients have requested a ‘portal’ type service where they can log in and retrieve old messages.

Reasons for Choosing Mailock: Ease of use, price and reputable as used by big firms in the industry
Reasons for Switching to Mailock: Moneyinfo was full of bugs and expensive.
Paddy S.
IFA
Financial Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
August 17, 2023

"Mailock Review"

Overall: As a service we are generally very happy with it.

Pros: It works well but is sometimes not favoured by the user at the other end. As a service we are generally very happy with it and it is easy enough to use.

Cons: It is not the product that is not enjoyed by the end user but the fact that they have to jump through encryption hoops at all. This is clearly no fault of the Mailock service itself which works well.

Blake W.
Service Desk Engineer
Computer Software, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 16, 2023

"Great for IT admins, easy interface for end users"

Overall: Fairly painless and enjoyable.

Pros: It was quite easy to get it set up and going, the unlocking/decrypting process is quite painless for the recipient.

Cons: I have to sign back into the outlook add in quite often. Sometimes the emails get stuck in my outbox also.

Alternatives Considered: Avanan, SpamTitan and Barracuda Email Security Gateway
Reasons for Choosing Mailock: Same reasons I have mentioned previously, pricing is fair and it's simple and easy to use.
Donna S.
Director
Law Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
August 16, 2023

"Mailock Review"

Overall: Very positive staff very helpful and product is secure, also clients manage to use the same

Pros: Product is easy to use and provides the security needed in the legal industry

Cons: Hard to update the same this should be done automatically

Jake M.
Mortgage adviser
Financial Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 17, 2023

"Great product "

Overall: Very good

Pros: The prospect is Easy to use Safe and secure

Cons: Nothing it’s very user friendly and good to use

Vendor Response

By Beyond Encryption on August 18, 2023
Thanks Jake - happy to hear it and glad to have you on the network!
Lindsay M.
Sales Support Administrator
Financial Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 10, 2023

"Easy to use"

Pros: Its so easy to install Maillock onto your laptop, computer or mobile device. Once up and running it is very simple to use. You can also set up a 'trusted' group of recipients so that if you are sending the same people emails all the time you dont need to add a password or code every time. Any time I have had to contact support, which has not been often, I get a reply really quickly and also follow up email to ensure everything is ok.

Cons: Some external recipients have had issues with receiving or entering passwords or code and need to enter these a few times before it is accepted.

Reasons for Choosing Mailock: Easy of use, support and cost
Matthew N.
Account Manager
Information Technology and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 1, 2022

"Email encryption without the faff"

Overall: It’s been a breeze, good account manager, simply pricing, great product.

Pros: It’s easy to use and relatively cost effective. Great to securely send and receive sensitive info from clients

Cons: It’s sometime hard to explain to the recipient how the service works, but that’s encryption…

Alternatives Considered: DeliverySlip
Switched From: DeliverySlip
Reasons for Switching to Mailock: Their Outlook addon was causing problems

Vendor Response

By Beyond Encryption on June 13, 2022
Thanks Matthew! We really appreciate the support - our team are always working to improve the customer experience and make encryption work for end-users!
Debra O.
Administration Manager
Financial Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 16, 2023

"Keeping your data secure"

Pros: The ability to send documents to clients and colleagues securely with no complicated process for them to access them when received

Cons: The system in the main works well. Sometimes the outlook add-in is disabled by Microsoft which is annoying but easily resolved.

Sarah O.
Business Support Manager
Insurance, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 18, 2023

"Great Product"

Overall: I have used it for many years where I work, it does the job for us very well and we are all very happy

Pros: It's easy to use, whether its signing in, composing an email or even receiving one.

Cons: I find it a little annoying that opening a mailock email takes me to a new website/portal. I understand why and it's nto something I think could change just being honest

Vendor Response

By Beyond Encryption on August 25, 2023
Thanks for the amazing feedback Sarah! Good to have you in our secure community.
marina K.
Accountant
Accounting, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 17, 2023

"Easy and fast to use, great customer service service "

Overall: Easy to send secure emails to clients

Pros: Easy and fast to use, would like if my questions would be saved and I didn't need to type them up every time using

Cons: I am overall happy with the ease of using mailock

Lynn R.
Mortgage and protection advisor
Financial Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 10, 2023

"Mailock review"

Overall: Very happy. I experienced an issue at one point and this was resolved very quickly by an experienced member of the mailock team

Pros: Ease of use for both myself and clients. Ensures confidentiality for both myself and my clients

Cons: i have not come across many issues with the software at all and therefore cannot think of anything i least like about the software

Vendor Response

By Beyond Encryption on August 22, 2023
Great to hear it Lynn. Let us know if you do have any issues and we'll be happy to help!
Vivienne G.
Office Manager
Financial Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 22, 2023

"Mailock REview"

Overall: WE use Mailock mainly to send encrypted client information to Financial Services Providers

Pros: Fully secure and easy to use encryption service.

Cons: It can be faffy haing to log in and also setting a password

Gerard M.
Mortgage Broker
Financial Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 10, 2023

"Mortgage Broker"

Overall: provides security of emails and data protection

Pros: Mailock is very easy to use and it is inexpensive to operate

Cons: integration into my existing business process was NOT difficult at all

Vendor Response

By Beyond Encryption on August 22, 2023
Happy to hear that! Good to have you in our secure community, Gerard.
Jonathan B.
Mortgage Advisor
Financial Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 10, 2023

"Inexpensive, reliable and trustworthy software"

Overall: Early versions of software had occasional glitches but these are no longer an issue with the latest update

Pros: Easy to install and implement at the point of use. Designed for all technophobes!

Cons: There is no aspect that I have used to dislike

Steve M.
IFA
Financial Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 18, 2023

"Happy with service"

Overall: Happy with ease of use

Pros: Where a client cant or doesn't want to use our secure portal for correspondence, then Maillock is ideal for sending important documents

Cons: All good its important that the end user our client find it easy to use so simple question works well

Vendor Response

By Beyond Encryption on August 25, 2023
Thanks for the feedback - we're happy your clients are finding it easy to use.
Peter R.
Mortgage Advisor
Financial Services, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
August 17, 2023

"Mailock"

Overall: It does what I signed up for and provides me with the knowledge that all of my emails to clients are sent securely and that the documents are safe in email

Pros: It is easy for myself and the clients to use and pass documents securely between one another

Cons: The only thing that I dont like is that I need a little further training I think on the audit trail and how to access my sent emails?