--- title: "HotSuite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HotSuite Software - reviews, pricing plans, popular comparisons to other Hotel Channel Management products and more." source_url: "https://www.capterra.com/p/232337/HotSuite/" page_type: "product" language: "en" --- # HotSuite Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HotSuite ## What is HotSuite? HotSuite is an 'All-in-One' flexible, intuitive and user-friendly hotel management system (HMS). HotSuite : a unique HMS offering a large number of built-in functionalities for small, mid-size and large hotels. Especially built for Hotels & Resorts that offer both hotelrooms and facilities for congresses, business meetings and other events. Check out: - multi PMS - Booking module - Channel manager - Frontdesk - Point of Sales (POS) - Event Planner - Quotation module - Reports - and much more .. ## What is HotSuite used for? [Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €69.5 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HotSuite?[Manage this product listing](https://www.g2.com/products/hotsuite/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HotSuite 4.6 (5) VS. [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting Price €69.5 Other, Per Month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (5) Ease Of Use 4.6 (405) Value For Money 4.5 (4) Value For Money 4.6 (363) Customer Service 4.8 (4) Customer Service 4.8 (398) ## HotSuite alternatives [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/232337/HotSuite/alternatives/) ## FAQs about HotSuite Overview ### What company size and specific industries is HotSuite built for? HotSuite is designed for small, mid-size, and large hotels and country resorts that manage room bookings, events, congresses, and business meetings. It fits hospitality businesses that need a web-based hotel management system for guest accommodations and event operations. Features and Usability ### What are the key features of HotSuite? HotSuite offers reservations management, online booking, and room inventory for hospitality operations, plus channel management, GDS/OTA integration, and website integration for distribution. It also includes billing and invoicing, electronic payments, CRM, housekeeping management, maintenance scheduling, customizable reports, and real-time data. Getting Started and Support ### What training and onboarding options does HotSuite offer? HotSuite provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports guided, face-to-face instruction, live online sessions allow remote walkthroughs, and documentation offers written reference material for setup and feature review. Getting Started and Support ### What customer support options does HotSuite offer? HotSuite offers Email/Help Desk and Phone Support for customer assistance. These channels give users a direct way to contact support for setup questions, account issues, and troubleshooting. No reviewer feedback is available here, so support quality, response speed, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 2,081 Hotel Channel Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) HotSuite supports all three of the features reviewers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses manage guest bookings accurately, keep availability up to date across properties, and accept reservations through online channels, allowing teams to improve occupancy management and deliver a smoother guest booking experience. Reservations Management 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Calendar Management 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform GDS/OTA Integration 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Channel Analytics 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Analyze and track performance of channels Channel Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance HotSuite 39 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catering Management: Manage catering operations/processes - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Event Calendar: A list of events with their respective dates - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.5 (4) Free Trial Basic €69.50 Other,Per Month Value for money 4.5 (4) 4.5 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Pedro L. consultant Information Technology and Services ### "Gestión de alquileres vacacionales" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 22, 2024 Pros Es una buena herramienta para gestionar alojamientos, es fácil de usar, con una interfaz muy intuitiva y amigable. Cons Me hubiera gustado que contara con un servicio técnico en mi idioma. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Toshia W. Beauty blog Cosmetics ### "The hottest hotsuite available" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2024 I loved it it was super good project to work with. Pros It has multiple away iand is a great caretaker ite just needs help seeing up. Cons Sometime is to live to find a issue. But that's ok. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Deyna R. System Engineer Information Technology and Services ### "Hotel control system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 10, 2023 Helps businesses of all sizes and industries Pros What I like is that it is a versatile tool mainly because it helps to manage reservations and even visualize customer experiences, it is a fairly complete and accessible tool Cons I don't have bad reviews of this tool, it's just complicated to know this tool but once it's implemented it's quite functional Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Computer Engineer Computer Software ### "Great for analytics" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 13, 2023 Pros Hootsuite provides comprehensive analytics and reporting features, allowing teams to track social media performance and optimize their strategies accordingly. Cons The amount of data can be overwhelming; with so much data available, it can be challenging to stay focused on the most important metrics. Switched from [Sprout](https://www.capterra.com/p/149254/Sprout-HR-Payroll/) [Buffer](https://www.capterra.com/p/143492/Buffer/) [Agorapulse](https://www.capterra.com/p/123971/Agorapulse/) [Later Social](https://www.capterra.com/p/152254/Later/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User licenciatura en marketing y publicidad Defense & Space ### "lo mejor para los mejores sin duda." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 27, 2022 Mi experiencia fue muy grata es una buena recomendación a quien la desee es económica y conforme la esaa confianza le tomarás. Pros Me encanta ya que es automático ayuda a tener la información más completa de la gestión de bienes raíces de la empresa. Cons Está herramienta no tiene puntos débiles todo está bien estructurada y es la mejor a mi gusto. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.