# Trafft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trafft the right Appointment Scheduling solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232398/Trafft/reviews --- Trafft 4.9 (49) [View alternatives](https://www.capterra.com/p/232398/Trafft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Trafft Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews ST Sofia T FounderAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “It offers a huge level of customisation, where I can set my agenda with my domain, set notifications to be sent from my account and a very user friendly and quick way to translate every content which is what I was looking for.“ January 24, 2025 Raymond P CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “My only grump right now, is looking at the feature requests, I seen many that've been stagnant for over a year, particular features, that could be easily integrated/implemented but have not been....for a long time.“ November 7, 2022 MF Miryam F CEOHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “They are adding more and more features every month and integrations with other platforms.“ October 29, 2024 Raymond P CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “First, the inability to refund.“ November 7, 2022 kg khalil g General managerDesign, 2 - 10 employeesUsed the software for: 1-2 years. “The integration of the whatssap and the sms option is a games changer.“ July 7, 2023 LR Linda R Owner OperatorManagement Consulting, Self-employedUsed the software for: Less than 6 months. “I bought a lifetime offer, so I'll never have to pay again for a recurring subscription app.“ March 8, 2024 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jayaprakash B. Founder Marketing and Advertising Used the software for: 6-12 months ### "Excellent scheduling software" November 18, 2021 5.0 Great experience in using the product and interacting with the team. Pros Seamlessly integrates with calender, zoom and other solutions with extensiable features through APIs and webbooks. Excellent support from the team which has been very agile. Cons None at this point. Most of the features are relevant and useful and they continue to update these. Reason for choosing Trafft Great features at affordable prices! would highly recommend. Review Source Response from Trafft December 6, 2021 Hi there, Thank you so much for your kind words :) More features are on its way. Best regards. SR Steve R. Owner Photography Used the software for: 1-2 years ### "Scheduling software in a class of its own" March 13, 2024 5.0 One aspect that truly sets Trafft apart is their top-tier customer service. Their team is proactive, attentive, and always willing to go the extra mile. Any questions or issues I've had were addressed promptly and professionally. It's clear that they prioritize customer satisfaction above all else. Trafft effortlessly takes the hassle out of scheduling, making it an ideal choice for those seeking a time-saving, efficient solution. I wholeheartedly recommend Trafft for anyone in need of a robust and easy-to-use Scheduling Software. Pros Trafft provides an exceptional experience with their Scheduling Software, offering an intuitive, user-friendly interface that expertly combines simplicity with powerful features. Cons I haven't found anything I don't like with trafft Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I just wanted a change and I really liked the look of the booking experience with Trafft, once I got into the product back end I was very impressed and found everything so intuitive Review Source JH Justin H. Marketing Operations Lead Marketing and Advertising Used the software for: 2+ years ### "Great Idea, Way to Buggy" August 22, 2024 3.0 Overall, I have a love/hate relationship here. Leaning more towards hate recently since the bugginess has only gotten worse. Pros The idea is there. I love the ease of creating multiple meeting types and how simple it is to share them. Cons It is way to buggy. Even for the embed on our website, it takes an average of 10 seconds to load. And, at least once per month, the software fully crashes and becomes unusable for a few days. Review Source LR Linda R. Owner Operator Management Consulting Used the software for: Less than 6 months ### "Professional booking system at minimal cost" March 8, 2024 5.0 I bought a lifetime offer, so I'll never have to pay again for a recurring subscription app. Pros Features and integration with Zoom, Google Meet, Zapier and booking calendars Cons The jump in price to get the features I needed was double the starting place. Reason for choosing Trafft Lifetime deal and had the features I needed to buy and forget about it in the future. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I got tired of paying the annual/monthly charges - too expensive. Review Source RM Rachel M. Trainer/Owner Education Management Used the software for: Less than 6 months ### "Trafft is great for Dog Trainers!" April 26, 2022 5.0 I was a little slow to get started, but since the recurring bookings feature was added, I really dug in to things. I can't wait to start guiding clients to my booking site to schedule their programs! Also, the Trafft team was very responsible and helpful when I had trouble. Pros Trafft is the first online booking software (I could afford) that does recurring bookings and multiple locations exactly the way I want. My clients can choose a start date/time, and the rest of their appointments are set up at the same time for the length of their package! Cons Nothing really! I'm a little impatient for some of the new features, but that's my problem, not theirs! Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[SuperSaaS](https://www.capterra.com/p/87751/SuperSaaS-Appointment-Schedule/)[DogBizPro](https://www.capterra.com/p/141295/DogBizPro/) Reason for choosing Trafft Trafft was the most affordable for the features I needed by far, which was so helpful for a small business like mine. Review Source Response from Trafft May 4, 2022 Hi, thank you so much for the review. Glad to hear that you are enjoying using Trafft. We wish you many bookings. BD Burak D. Marketing Education Management Used the software for: Less than 6 months ### "Expectation exceeded" March 7, 2022 5.0 Overall, Trafft makes a really very very good impression. If you want to manage appointments in your company, you can't and shouldn't avoid Trafft. Pros The simple and intuitive user interface and the management of multiple users is what puts Trafft ahead of the competition. It's really easy to use and very customizable. And then on top of that, the price, simply unbeatable! Also there is the important Google Calendar connection and synchronization with Trafft. Cons It lacks a mobile app for iOS but the website is super adapted to mobile devices. It would be a nice to have Reason for choosing Trafft We really liked the UX and UI and how intuitive everything is. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) The pricing and customization options of Calendly Review Source Response from Trafft March 9, 2022 HI Burak, Thank you for your kind words. A mobile app is planned for the future, so stay tuned! We wish you many bookings, all the best. RS Rich S. Director Medical Practice Used the software for: Less than 6 months ### "Robust online appointment booking system" April 22, 2022 5.0 Support is very responsive and helpful. Appointment booking system is robust and feature-rich. It's very flexible in building customised appointments and extras. Pros Allows us to collect payments online so the clinic staff doesn't need to bother about payments when they come for appointments. It's very helpful for high volume services such as swab tests. Cons No open API or webhook yet, so only possible to integrate with Zapier (costly). Would be good to have webhook so we can use Integromat/Make (more budget friendly) instead. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Trafft Trafft is specific for managing online appointment bookings that translate to in-person/in-clinic appointments. Also, the cost was a big consideration. Review Source Response from Trafft May 4, 2022 Hi there, thank you so much for the review. :) More features as well the APIs is planned to be added in the future, so stay tuned. AT Amanda T. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Finally Left Acuity Thanks to Trafft!" May 27, 2022 5.0 Amazing! Pros I love the interface, the look of my appointment page, and the ease of use for myself and clients who are booking! Cons Nothing! I have finally successfully replaced acuity after years and years of not finding a scheduling system that could beat it. It also integrates with my CRM SuiteDash so it makes adding appointments as new clients automated. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I have been in a love-hate relationship with acuity for years. I love it, but the cost is not worth the features. Review Source Response from Trafft June 15, 2022 Thank you so much for the review. Wish you many bookings! Ms D. Founder Professional Training & Coaching Used the software for: Less than 6 months ### "Great booking system, awesome support" June 12, 2022 5.0 Pros I love trafft! It's an amazing appointment booking system that makes my life so much easier. I can easily book appointments with my clients, and I know that trafft will handle the rest. The system is very user-friendly, and I love the fact that it integrates with my calendar. Overall, I highly recommend trafft! Cons Can be a bit hard to navigate but overall it isn't a big deal Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Wanted a different experience Review Source Response from Trafft June 16, 2022 Thank you so much for these words, we are glad to hear that you enjoy using Trafft. Wish you many bookings. All the best. Cédric D. Owner Hospitality Used the software for: Less than 6 months ### "A new tool for businesses and professionals" November 12, 2021 5.0 Pros The simplicity! No more endless back and forth emails to schedule meetings and events. With Trafft, you can do it all in one place, on your own terms. Book appointments, manage staff schedules, take payments with customers all within the platform and it's very flexible. We love it. Cons Some features are not yet implemented, such as German translation. The phone number should be defined as mandatory in the booking form. But I'm sure it will come soon. Review Source Response from Trafft November 16, 2021 Thank you so much for this detailed review. Glad to see that you are enjoying using our product. Best regards. KD Katja D. Teacherpreneur Education Management Used the software for: 6-12 months ### "Great product " May 25, 2024 5.0 I really love Trafft. Luckily I was able to purchase it on a one-time payment. Otherwise it would still be cheaper than the system I used before. Pros I like the ease of setting the website up. It is simply to fill in and to create various appointment options easily. Cons In the beginning I could choose 10 different feature options but now I can't choose anymore. Please sort that out!!! Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Trafft I simply can't get to grips with Calendly Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Paying £££ yearly versus a one-time payment Review Source MF Marvin F. owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Trafft- THE ANSWER TO YOUR BOOKING NEEDS!" June 3, 2022 5.0 It was a sign of relief! I was with another application last time before I switched and it was a headache both the price and the workaround. With trafft, all I just do is copy and send, and voila- customers pay! Pros Firsthand, there were pailful of questions as I was new to the app. Later on, everything was a piece of cake. Most especially that support was there to lend a helping hand. I in fact had to cancel my web developing because of this! I got what I'm looking for! PS: I like the Pending status settings! Cons not that I don't like... maybe some more features like the Philippine Payment Gateway, and some that I already suggested (like the image upload as response and part of custom field). Also, the text notification, I just suggest it's a bit cheaper :) Review Source Response from Trafft June 22, 2022 Thank you so much for your detail review. Glad to hear that you are enjoying using Trafft. Wish you many bookings. All the best, GM Greg M. Mental Skills Development Coach Sports Used the software for: 1-2 years ### "The Perfect Booking system" March 17, 2023 5.0 It's perfect having tried lots of other booking platforms it's the best for my needs and the support is fantastic Pros It's quick to setup HIGHLY customisable and the development is quick and ongoing Cons iCal integration would be great rather than just Google Review Source Response from Trafft March 20, 2023 Thank you so much for your review. And also for the future requests, we will do our best to add it for the future updates. Wish you many bookings. PH Peter H. Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "One of My Best and Most Reliable Tools" December 27, 2023 5.0 Very impressed and happy with the quality and progress of Trafft and the support team has always been excellent. Pros Trafft is one of my favourite and useful tools because: 1. Easy to install and use. 2. Reliable and professional quality. 3. Full of great features - better than any others I have used. 4. Great layout, versatile and works seamless with clients 5. It is always updated and improved. 6. Support help and communication is fast, friendly and excellent. 7. Not just a flash in the pan. It has been a around for a long time. (I also used it's Wordpress equivalent for many years). Cons I haven't found any yet. Perhaps some extra versatility in the layout would be nice - but not essential. Review Source AK Alex K. CEO Education Management Used the software for: 6-12 months ### "Great booking solution for my needs" December 3, 2021 5.0 Pros Since I am working a lot of clients I needed a solution for a good booking system. I was in a market for quite some time to find what fits my needs and I didn't go wrong with Trafft. Dashboard looks great, it was easy to implement and every time I asked for support it was quick and easy. Cons There is great zoom integration, but I started using other webinar solution which is not integratet Review Source Response from Trafft December 7, 2021 Thank you Alex for you review :) IS Isabella S. Artist Arts and Crafts Used the software for: Less than 6 months ### "Trafft - strong recommandation" October 6, 2022 5.0 Very relaxing! Pros Sparing so much time! Easy access for people interested in classes. Stellar support. Cons Events would be really helpful, and maybe some more payment ideas. Review Source Response from Trafft October 13, 2022 Hi Isabella, thank you so much for your kind words. Wish you many bookings AB Anna B. Veterinarian Veterinary Used the software for: Less than 6 months ### "Good concept, but feels developer-led rather than user-focused" October 15, 2025 3.0 I’ve been using Trafft for several weeks. The idea is good and it covers the basics, but in daily use it still feels rough. The mobile calendar is the biggest pain point – it’s not compact, and it’s impossible to get a quick overview of the day or week without endless scrolling. For anyone running multiple appointments, that makes the system inefficient. Another issue is the inability to show service descriptions directly on booking cards. Every time something like this is brought up, the response is the same: “it would require a complete redesign.” That line has become their default answer to nearly any usability feedback, which says a lot about where the product focus is. It really feels like the roadmap is driven by developers with a product-centric mindset rather than product managers who look at it from a user’s perspective. The priorities seem based on what’s easiest to implement, not what actually improves everyday workflows. Pros Clean interface, fast setup, and good potential. The core idea of simplifying scheduling is solid, and the basic flow works reliably. Cons The mobile calendar is very limited - no compact or full overview, which makes managing appointments harder. Also, every time a usability issue is raised, the answer seems to be “it would require a complete redesign.” That’s become their go-to excuse instead of addressing actual UX problems. Various smaller bugs. Alternatives considered [SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Reason for choosing Trafft The choice is not final. If key usability issues remain unresolved, I will most likely switch to another platform. Review Source ST Sofia T. Founder Alternative Medicine Used the software for: Less than 6 months ### "Great Booking Platform and Support!" January 24, 2025 5.0 Great Booking Platform and Support! I recently moved from another platform to Trafft as I run a multilanguage business and Trafft seemed to be a great alternative to improve some of the challenges I had with the other one. I'm very pleased with the overall. It offers a huge level of customisation, where I can set my agenda with my domain, set notifications to be sent from my account and a very user friendly and quick way to translate every content which is what I was looking for. The UI displays beautifully and the custom options available allow me to manage my services very smoothly. Had an issue with an HTML iFrame code and the team was amazing providing me support and helping me out resolving it. Great price, great customisation and great support....happy customer :D Pros The level of customisation is amazing. Support team is quite responsive and supportive. I love how simple it is to handle a multilanguage service and being able to set my booking site and set notifications via my own email. Add-ons and integrations offered key features for me and it's very easy to set up and translate content. I also love the UI presentation and being able to custom it to be consistent with my website. Cons Not cons but improvements I'd like to see, like not generating invoices if services are free, would be nice to be able to edit price of a service when the booking is set from admin in the platform and having a notes/comment available to add notes to the client when booking. Switched from [vcita](https://www.capterra.com/p/142264/Appointment-Scheduling/) vCita fee was too high and some of the features were really not used by clients, although I considered them a huge plus (ex: messaging service, for example). On the other hand, I had to create a service per language and couldn't edit notifications to be set on different languages easily Review Source AR Andrew R. All things All the Time Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Customizable Scheduler." January 13, 2025 5.0 Pros Customizable Great customer service Many integration options Cons The pro of customizing also means I need to do a lot myself. Though this is also rewarding. Some features I'd like aren't there yet, but Trafft is open to updating things so could come in time Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity was too expensive and didn't offer much Review Source DR Diana R. CEO E-Learning Used the software for: 2+ years ### "One of the best booking software - FORGET CALENDLY" January 15, 2025 5.0 Pros Affordable and with great functionality. Super happy! Cons A little time consuming for setting up certain functions like custom notifications Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Key reason was the price of Calendly (value for money given the functions available) Review Source MF Miryam F. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing! Very proactive team" October 29, 2024 5.0 Amazing! They are adding more and more features every month and integrations with other platforms. Pros Their proactive team actively develops the product and listens to their client's needs. Cons It is not connected to Trustpilot yet... Review Source MA Mauricio A. CEO and Developer Marketing and Advertising Used the software for: 6-12 months ### "Excellent experience with Trafft for online appointment scheduling" June 13, 2024 5.0 After using Trafft for around 10 months, I cna confidently say it has been a great asset for our agency and our clients. The platform ongoing updates have made it one of the most robust tools for managing online appointments across various business types. Although there are a few customization limitations, Trafft remains an indispensable toool for effective online appointment management. Pros Trafft has been an outstanding tool for online appointment scheduling for our clients over the past 10 months. It has been constantly updated over that time making the tool even better and more complete. Trafft now stands as one of the most complete tools for managing online appointments for a wide variety of business due to its extensive features, integrationes and options. One of the best features for us as a digital agency is the agency dashboard, which allow us to manage and access all our clients accounts, enabling each client to have their own portal. Cons A few minor cons of Trafft include the inability to customize the client's portal with their own logo and colors, as these settings are currently configured for all accounts from the agency portal. Additionally, while the form can be customized, it lacks the ability to be divided into multiple stages like Typeform or Paperform, this limitation can make the registration process overwhelming if more information is required from the clients. Switched from [Paperform](https://www.capterra.com/p/158094/Paperform/) I wanted a more robust tool for online appointment. Review Source Raymond P. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Zero Regrets. It's paid for itself already. My favorite purchase of 2022 so far!" November 7, 2022 5.0 My overall experience has been fantastic. I really have zero complaints. I needed a flexible booking service that was modern, simple, elegant with custom fields, sms/email notification reminders and follow ups and a system to handle payments without hassle while being easy for a visitor to navigate. Trafft aced everything. My only grump right now, is looking at the feature requests, I seen many that've been stagnant for over a year, particular features, that could be easily integrated/implemented but have not been....for a long time. It makes me question if any of my own suggestions will ever come to fruition. I know it takes time, but some of the features, are make or break, they're......absolutely necessary for some businesses. They've come a long way and you can see that via their roadmap, they're trying and that, is really what counts. I just want to see them try with some priority to some rather basic feature requests. Then...tackle the more complex, less time sensitive ones. Pros The simplicity of setting Trafft up is my favorite part. You don't need to fumble with anything, it's all very easy to set up and manage. It's modern, very slick interface, love the dashboard and virtually every feature is self explained. They've done a fantastic job annotating things to make them easy to understand. Cons First, the inability to refund. This, is a major issue. It's been mentioned and requested for over a year and they've not yet figured out a way to handle refunding. This absolutely needs to be addressed. Second, there's a few features, that really need to be added. 1. Disable On-Site payment PER service. 2. Option to only pull / charge funds AFTER the appointment has been approved. 3. Show Payment Form (On-site, Debit/Credit) within Appointment Details - How did the customer pay? 4. Fees for cancellations and terms/conditions for cancellation/refunds. 5. The ability to show visitors when you're Available / Not Available - easily fixed with a Landing Page Redirect or a toggle for NOT Accepting Appointments. 6. The mobile scrolling, needs a little bit of code love. It sometimes, hangs in an iframe when the user is scrolling. Other than these few things, Trafft is perfect. Alternatives considered [Book Like A Boss](https://www.capterra.com/p/180111/Book-Like-A-Boss/) Reason for choosing Trafft Trafft stood out. There were a lot of features provided with their basic offering that others weren't offering. I do wish that they'd allow for us to have 15 features/integrations on the Tier 1 plan though, instead of making us buy two codes. But....it's absolutely still work it with one. The features that my specific plan comes with, really suited my needs and the purchase didn't break the bank. I enjoy supporting active developments and seeing products come to their maximum potential. Trafft, was already doing well but from the looks of it, they're bound to be the best booking system hands down. No doubt. Switched from [Bookafy](https://www.capterra.com/p/141483/Bookafy-Online-Scheduling/) Bookafy, even though I was an early adopter, they sort of told their user base to kick rocks after switching up their pricing/service plans. I thought that I was getting custom fields with my purchase of their AppSumo deal and upon noticing some time later and requesting why that wasn't available , I was told to upgrade. It was a bait and switch. Upon purchasing Bookafy, they said "all future features and updates" during the time they were running their promotion, well....that didn't hold true. A year or so later, they stiffed early adopters with a subscription plan and left out a few core, fundamental features that pretty much, everyone needs for a functional booking system (custom fields). Everything was dandy...up until then. Thus, making the purchase void of any use. Hence, I was very pleased to find Trafft. They, included custom fields. Thankfully. Now lets hope they don't do what Bookafy did with the bait and switch. (I know someone @ Trafft is going to read this. Don't. Do. It.) Be good to us Sumo-lings. Don't betray us like some of the other vendors have. Take care of us and we'll happily continue to fund your venture. :) Review Source Response from Trafft November 14, 2022 Thank you, Raymond, for this detailed review. Wish you many many bookings. MC Marianne C. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "The booking app I've been waiting for!" October 13, 2022 5.0 Beyond the ease of use of the software, their customer support has been really good. Pros Their whole set up is great. There's a well organized dashboard that is easy to navigate. The email set up is great with pre-written emails that are customizable and you can add in your own custom emails. Setting up the services was also easy and they show up clearly and well organized on the booking app itself. It is very easy on the client end to sign up for appointments. Cons They don't have iCal integration yet so I needed a work-around via google calendar. So it is doable until they have that. They also don't yet have a way to pick an override date for events. Being a single employee business, I don't need the employee management items. Reason for choosing Trafft The features provided for a great price. Review Source Response from Trafft October 19, 2022 Hi Marianne Thank you so much for your detailed review. This means a lot to us. Wish you many bookings. Tanya S. Founder and CEO Professional Training & Coaching Used the software for: Less than 6 months ### "I love the customization" August 30, 2022 5.0 Pros I've used a lot of apps, especially scheduling tools. They are the lifeblood of my business. I tried out Trafft thinking "this can't be for me - I'm a service/consulting pro". I thought it was more for brick & mortar businesses like salons. Boy, was I wrong. I love that Trafft has so much included - and that you can customize literally everything, including the email & SMS notification wording (which is a big deal for me since I like communications to be in my brand voice). It's easy to set up. I was up & running with my own domain & SMTP email and had about 5 different services ready to book in just a few hours. Yes, I recommend this as a scheduling tool. Great app and it will replace two others I had before! Cons Nothing critical I can think of. I would like more of a one-click option to create a booking link for each calendar. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Trafft I got a great deal, and I also love that Trafft allowed for greater flexibility with the branding and appearance of my booking pages. Review Source Response from Trafft September 12, 2022 Thank you so much for your detailed review. Wish you many many bookings. Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.