# Talla Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Talla Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more.

Source: https://www.capterra.com/p/232404/Talla

---

# 

 Talla Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Talla

## What is Talla?

Talla gives you the power to turn your chat platform into a command center for your company. Talla combines the tools, processes and intelligent automation you need to manage information workflows within messaging systems. Use Talla to enable business processes in chat, such as onboarding employees, training on new skills, polling, and building out custom experiences. You’ll be able to deliver and gather important information for your team, keeping everyone knowledgeable, engaged and productive.

## What is Talla used for?

[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Live Chat](https://www.capterra.com/live-chat-software/)

Overall rating

Based on 12 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Talla

4.7 (12)

VS.

[4.6 (14)](https://www.capterra.com/p/10031266/Fin/#reviews)

Starting Price

Contact vendor

Starting Price

$0.99

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (12)

Ease Of Use

4.4 (589)

Value For Money

4.8 (8)

Value For Money

4.5 (509)

Customer Service

4.9 (8)

Customer Service

4.3 (500)

## Talla alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/144040/Tidio-Chat/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chatbot

4.7 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Machine Learning

4.6 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Predictive Analytics

3.8 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Predict future data based on historical data sets

Process/Workflow Automation

4.0 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Streamlining repetitive tasks and activities through automated and predefined workflows

Natural Language Processing

4.5 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Process and analyze human language in text or audio form

Reporting/Analytics

4.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Talla 54 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Private online space that lets businesses securely share documents and provide information access to clients

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Manage and track all internal and external communication conducted via calls, email, text, or chat

Configure existing workflows to meet your organization's needs

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Ability to handle large datasets

Manage and store data in a database

Graphical representation of data

Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data.

Store, manage, and track all electronic documents in a centralized location

Assemble applications and processes by dragging over and arranging pre-built components

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Intended to be used by online stores

Caters to sales teams

Managing service requests, incidents, IT issues & support with a ticketing system

Helps understand a user's intentions/actions

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Allows users to manage data from a number of sources

Process and analyze human language in text or audio form

Ability to interact with the application using human languages such as English

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Predict future data based on historical data sets

Streamlining repetitive tasks and activities through automated and predefined workflows

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Allow users to access multiple services after entering their login credentials once

Allow customers/users to submit support queries and service requests

Set up connections to third-party platforms to improve business processes

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (12)

4.3

Based on 12 reviews

## Pricing

Value for money

4.8 (8)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.8 (8)

4.8

Based on 8 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Google Chrome](https://www.capterra.com/p/228985/Chrome/)[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (8)

4.9

Based on 8 reviews

## User reviews

Overall rating

4.7

Based on 12 reviews

Filter by rating

5(9)

4(2)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

PIS

Consumer Electronics

### "AI Backed Information Workflow Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 18, 2022

I like Talla because it is easy to use. I like how it uses natural language processing to allow messaging bots to understand and respond intelligently to commands. Talla can be used for a variety of purposes, ranging from customer service to employee training.

Pros

Talla is a great chatbot platform to enable the business processes in organizations. It allows you to manage information workflows within messaging systems. This makes it easy to use and allows you to deliver intelligence to your employees.

Cons

It has long learning curve, documentation and user guides may be used more effective.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Rachel (Helm) B.

Director, Demand Generation

Hospitality

### "Talla: The best online chat tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 20, 2021

Overall, the experience with this software is very good. It is too handy for the first connection despite the adversities with other users running different versions of the software. All our problems with connection and approaching our customers have been solved. Recommended product. Meetings are faster since we do it remotely. We can share the same ID and be many users in the same room and we have saved a lot of time when contacting each one.

Pros

This software is very applicative and very easy to use, its control panel is one of the most complete there is right now arguing that it has fast and complete synchronization and a great compatibility with many devices including computer and cell phones. The installation is totally fast and reliable and its security system is complete.

Cons

If you do not have the basic knowledge of this software its use tends to become a bit confusing. When recovering passwords in case of forgetting them, you may experience many problems since the platform needs to fix that part. Finally, in order to have compatibility with several users at the same time, it is necessary to have the most updated version of the software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JL

Joshua L.

CEO

Computer Software

### "Excellent tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

August 29, 2021

Positive experience looking into Talla

Pros

Really helps relieve the pressure of managing support problems by allowing a bot to handle out of hours/common questions.

Cons

Sometimes the first response card can take a while to load

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Customer Service Specialist

Consumer Goods

### "Best A.I. based management"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

August 27, 2021

Pros

Since this is an A.I. based platform, it, in a true sense, helps us to respond to agents inquiries faster and thus increasing productivity in our organization. What I liked the most is that we could add a humane touch 24/7 and could automate answers to customers questions. Everything at Talla is available at our fingertips. And the more you use Talla the better it gets.

Cons

There are formatting issues when copy-pasting from other documents. Also, I couldn't find any option to permanently remove the user from the

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CW

Chris W.

Sr. Training Specialist

Insurance

### "Talla review"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

August 18, 2021

It has been good so far for the most part however being able to track work flows, more line of site and more tutorials or "How to " videos/documentation on pulling reports, regular cadence for reports would be nice.

Pros

Agents and Supervisors can quickly retrieve answers if they're built in.

Cons

The inability to copy paste from outside documents and formatting issues that exists, copy pasting images, basic computer functions do not work (Ctrl C , Ctrl V, Ctrl X ) etc. Versioning did not exists for audits - recently fixed i believe

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MS

Michael S.

Sr Bus Sys Analyst

Insurance

### "Talla Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 17, 2021

Talla has saved us money. It's allowed our support specialists to get out of the business of copy/paste the same answers to agents day in and day out. It also has enabled my agents to get immediate help instead of waiting. The amount this product has saved us is immense.

Pros

I personally don't care about the software. Software comes, software goes, and software gets upgraded. Most companies do this. Talla is special because the level of involvement of \[SENSITIVE CONTENT\], our go-to guy with any issues and improvements. Without \[SENSITIVE CONTENT\], we may have never made this out of trial.

Cons

Bugs. All software has them. I don't even think this is a "con" but reality is that stuff has broken or not worked. It's always resolved quickly though.

Switched from

[Confluence](https://www.capterra.com/p/136446/Confluence/)

Confluence was an expensive Wiki. Talla is AI. Big difference

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PM

Pat M.

Support Specialist

Insurance

### "Talla "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 17, 2021

Talla has been able to step in and bridge the gap between agents and support. Talla can be there and give answers even when other staff is busy helping others.

Pros

I like that the artificial intellegence is set up so it is easy to teach users how to train your system to make it smarter and respond with the correct response. The more you use it, the better it becomes

Cons

The formatting when creating data makes it almost impossible to cut and paste information. Getting this fixed would be a big step forward.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Alex H.

Data Engineer

Information Technology and Services

### "Software worth trying!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 13, 2021

Pros

You have a free trial to try it out, it is easy to use and has a considerable amount of different features for automation.

Cons

More APIs support would make the software more popular.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SC

Simon C.

Technical Program Manager

Information Technology and Services

### "Elegant tool with the exact features for knowledge management"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 4, 2021

Overall I'm very satisfied with Talla. It does exactly what it's supposed to do. Also, the customer service has been phenomenal: they listen to you and really care about your success, and often will go extra miles to get resolutions.

Pros

Talla is lean and elegant - its features for knowledge management are exactly what we need without all the extra things that may be included in other similar tools and you may never need. It keeps knowledge available for our teams at fingertips that's searchable via various means - browser plugin, Chatbot, Slack, etc. And it helps share knowledge with external teams such as augmented workforce that does not have access to documentation inside the company firewall.

Cons

The text authoring tool is not robust enough - text formatting, table handling, and other rich text support are limited.

Reasons for choosing Talla

Talla had the right package for our needs, and the customer support was outstanding.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RK

Rina K.

Senior CS Strategist

Consumer Goods

### "A clean, easy-to-use knowledge management system with strong AI "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

August 4, 2021

Previous to Talla, we were using our CRM's built-in knowledge management system. It was difficult to administer and even more difficult for our agents to navigate. This led our contact centers to develop and circulate their own knowledge documents, which certainly caused a lot of issues stemming from general misinformation. Having Talla has helped us to bring our globally dispersed contact centers together with more information (and more accurate information) regardless of their location or function, which in turn has helped us get necessary info to our customers faster and with more accuracy.

Pros

One of the features that our agents get the most value out of (and is a huge time-saver) is the plug-in. As we are always looking to cut down on the number of tabs, windows, and platforms that agents must toggle between when speaking with a customer, the plugin overlay has made a huge difference in agent KB use and sentiment. On the admin end, I like the simplicity of it. I was purposefully looking for a software that wasn't trying to do too many things, especially things that I didn't need or would distract our agents - I wanted was a knowledge mangement system that focused on being a knowledge management system. And as a lean team, it was crucial that I was able to leverage technology to my advantage, so the AI component has been really helpful in maximizing the limited time I'm able to put into the platform.

Cons

The text editor can sometimes be a bit finicky, and the table creation and image insertion tools could be improved.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/232404/Talla/reviews/)

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