# Castellan Software Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Castellan Software Suite the right Business Continuity solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232430/Castellan/reviews --- Castellan Software Suite 4.8 (12) [View alternatives](https://www.capterra.com/p/232430/Castellan/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Castellan Software Suite Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use T L F. BC/DR Resiliency Manager Computer Software Used the software for: Less than 6 months ### "Up and Running with usable plans in 30 days" June 28, 2018 4.0 Easily adaptable to our methodology. A must have for BC/DR planners Pros Logically set up to adapt to most methodologies for easy implementation. Totally web/cloud based & secure! Templates to get you started if you're a beginner. Cons Can't say a negative. All components to build comprehensive BC/DR are in this thing. Takes what others thought of doing and made it happen. No cons here! Review Source VR Verified Reviewer Business Resumption Coordinator Insurance Used the software for: 2+ years ### "Fantastic Tool!" July 10, 2018 5.0 We get more buy-in from our business areas. They are more likely to sign off on the Business Continuity Program if they are able to voice their own requirements. Pros I like the ease of use. It was easy to train my end-users. The tool is very intuitive. It is also easy to alter the fields to tailor it to my company's language and needs. Cons I am still learning about the reporting features, which is more my fault than the tool's. As the reporting needs of my company have change, I need to develop new reports. Review Source FJ Fabby J. Senior Manager Banking Used the software for: Less than 6 months ### "Review of User friendly Customer service tool " July 14, 2022 4.0 Overall good experience Pros It is the tool that helps in risk management which is available in very less available alternative options. From long term strategy point of view it is one the best tool I like as its helps in project management, tracking business goals and strategy. Further, its compatibility with the other applications, collaboration and its easy to use features are worth mentioning. It also keep the teams synchronized Cons Uploading heavy files is sometimes a longer task but given the same issue in most alternatives think we can afford to handle this , however, considering ongoing improvement I beleive the issue would resolve in near future Review Source VR Verified Reviewer Global Director of Enterprise Risk Management Research Used the software for: 1-2 years ### "The scope and functionality of the software for BC purposes are good and easy to use" July 12, 2018 5.0 Pros Ease of use Customer support is excellent and accessible Questions regarding functionality and suggested modifications are taken away for discussion with the development team The product evolves over time in response to customer needs Regular forums with customers to introduce new features or sharing how customers have used the software within their own BC programs are helpful Portability in terms of how it can be referenced for use in BC situations Cons The training videos and introductions for new users could be reviewed for ease of comprehension but once you are up and running the product is very intuitive. Review Source VR Verified Reviewer Disaster Recovery Analyst Financial Services Used the software for: 2+ years ### "Love this platform, love this company" October 19, 2018 5.0 We chose Catalyst to be our BCM software provider as they have clean, minimalist interface--but this is not to be mistaken with simple. The system is powerful in its customization capabilities, insights, and compliance modules. Beyond that, it has some really interesting and useful functionality around incidents, action items, and Gantt-chart timelines for recovery. The platform does not advertise itself as a "kitchen sink" sort of thing--it gives just enough of what most companies need without unnecessary complexity, all while managing to be insanely useful. Pros User-friendly, intuitive interface with neat relational database capabilities Cons Can't think of anything--they're adding new features all the time Review Source RK Rosemary K. VP, Business Continuity Banking Used the software for: 6-12 months ### "Ease of Use Makes a Difference" October 17, 2018 5.0 Overall, the Catalyst experience has been extremely positive. As noted, business user satisfaction is extraordinarily high, as is user update compliance efficiency. The only challenges are in regard to reporting/administrative efficiency. Pros We introduced Catalyst within our organization in the beginning of March of this year. We configured the software to reflect our specific program needs, and worked closely with Avalution to efficiently transfer our data from our prior software. We are astonished at the positive impact on productivity. Typically, we update approximately 45% of BIAs and related plans in a given year. In the six month period since the implementation, we have exceeded our annual goal by an unprecedented 80%. Our business planners obviously find it substantially easier to work with, and the capacity to customize Catalyst has been invaluable. Cons Three areas could be better - the embedded metrics/reporting do not match our needs. Instead, downloaded xls reports must be used as the basis for reporting, which has been cumbersome. The second issue is the inability to make certain fields available ONLY to administrative users - this creates the concern that inadvertent business users edits could affect data quality. The final point is related to this concern - the version history is not particularly comprehensive so BIAs and Plans must be scrutinized to ensure that inappropriate edits have not occurred. Review Source AN Aimee N. Prod. Ctrl. Analyst II Used the software for: 1-2 years ### "We began using Catalyst during a BIA project with Avalution. It's been about 2 years, so far so good" July 9, 2018 5.0 Streamlined processes and analysis Pros I love the ease of use of this application. Staff training has been a breeze due to this. We've found several other uses for this tool that have now replaced a home-grown application, streamlined several DR processes and enhanced tracking and analysis of our inventory of applications and servers for streamlined customer support and BC/DR planning. Cons There are a few clunky things in this software, first it would be nice if the device records dynamically linked back to the applications, currently you can only see the application on the device via insights. Also searching is a bit funky, the filters in the IT Items make searching harder than it should be but I believe this is on the radar to be fixed. We haven't used many of the features yet, so I can't speak to any other cons. Review Source VR Verified Reviewer Program Manager, Operational Security Law Practice Used the software for: 6-12 months ### "Very intuitive tool" October 23, 2018 5.0 Pros Easy to customize to your organization; Cost; Intuitive user interface; Doesn't require a full time person to administer; Excellent templates to use out of the box Cons Some formatting issues when creating your own plans from scratch (not using their provided templates) Review Source RS Raymond S. Sr. Director Buiness Continuity Services Hospital & Health Care Used the software for: 6-12 months ### "Catalyst has enabled my entity to deliver BC & DR across the company easily and effectively!!!" July 11, 2018 5.0 Well balanced tool with outstanding internal feedback and usability! Pros Ability to train Users and Admins quickly. Templates are easy to create and have Users follow a simple format moving from one action to another. Relevant setup, move from BIA to Plans to Action Items. All information is on one screen. Outstanding interface! Avalution creates a relationship with us as Users! It is a great group of industry experts to align with. Great interface with notification tool. Cons Nothing so far. Anything we struggle with we immediately work with the vendor to either help us redesign what we thought we wanted or add an update to the tool (User request). Review Source FM Fouzia M. Audit manager Insurance Used the software for: Less than 6 months ### "Excellent Customer service tool -Castellan Software Suite" June 5, 2022 4.0 Probable the best product to go for by small and mid tier organization. Pros I like this as it helps in project management, risk management and tracking organization's strategy. Also its compatibility with the other applications in the background and its easy to use features makes it one of the best available option. Cons With uploading uploading large file it perform little slow but considering continuous improvement and availability of upgrades this problem will be resolved sooner. Review Source SS Sarah S. Business Continuity Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Peterbilt Motors Catalyst " November 15, 2018 5.0 I've been using Catalyst since around January 2017. It has been so beneficial in gathering the data we need to make our business continuity program much more robust. Also, any time I've encountered an issue / question (always a user issue - me) I've always received a prompt and helpful response. I would actually consider the support I get with Catalyst to be "over and beyond". I say this because I've always received help with not just the tool itself, but also help with managing the overall structure for my own company when I get lost in the concept and direction of our program. Five stars! Pros It's difficult to narrow this down to only one thing but I would say both the ease of use and the expert guidance available (when needed) are what I like the most. Cons I do not dislike anything about the software. Review Source MH Mohamed H. CISO Banking Used the software for: 2+ years ### "Full BCM Solution " November 9, 2022 5.0 Pros Ease of use and setupIntuitive BIAGreat integration between modules Cons DR and BCM relationshipFew errors and glitches that take a long time to resolveNo out of the box compliance suiteNew premium modules are limiting core app functionality Review Source Similar Products Featured ## Related categories [Business Continuity](https://www.capterra.com/business-continuity-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.