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Clockwork IT

Reviews of Clockwork IT

4.8 (8)
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Showing 8 of 8 reviews

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Jayne P.
Head of Operational Programmes
Environmental Services, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 7, 2024

"Clockwork IT review"

Overall: I have always found everyone at Clockwork IT to be helpful, competent and friendly. They understand our business and help us move our technology platform forward.

Pros: they are friendly, responsive business that wants to work as a partner rather than just a supplier

Cons: There is nothing that i would change at this time

Alternatives Considered: Totalmobile Insight, Dynamics 365 and PSS Online
Reasons for Choosing Clockwork IT: Met our specification the best and we have developed the missing elements
Switched From: Kirona
Reasons for Switching to Clockwork IT: Too complicated for us to use across out business
Timo S.
Head of Operations, Ice Watch
Facilities Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 22, 2024

"SMS and SDMobile App Review"

Overall: Working with clockwork over the last few years has been great and i feel we have developed important relationships through this period. There have been times when we have had issues with the App and SMS which has led to some frustrations but I feel the systems now are where we want them to be and the staff at Clockwork have always endeavoured to solve the issues as soon as possible.

Pros: Staff - Everyone at Clockwork is really friendly and accommodating. For urgent issues, they react very quickly and endeavour to solve the issue as soon as possible, which for us in winter is very important. Products - through the developments we have worked on with clockwork over the last few years, SMS and the SDMobile App are now great tools for us to use in managing our operations whilst also being able to provide important job information to our customers.

Cons: Testing - With Icewatch we have worked really hard in developing new products for SMS and the App to work for us, and Clockwork (especially Jack) have really helped in creating ideas for us. I have found that over the last couple of years with developments, things have been tested and gone live, but then when we have started to use the new developments issues have occurred. I would find it a great benefit to us, and also Clockwork themselves, if they had a dedicated QA team which tested everything before going live. This would just save time on my end. Dedicated Engineer - I think this previous winter, any requests we sent into support, [sensitive content hidden] (who has been great to liaise with) was always the one that dealt with them so perhaps this is now what Clockwork are doing. But i think a dedicated engineer in the office who deals with specific systems and clients will be beneficial to us because they have a bit more knowledge on our specific system and know what we are talking about when things go wrong. Previously to this winter, our tickets would be done by various people and I find dealing with one person is easier. Reoccurring issues - I have raised this with the team already but what sometimes is frustrating is when issues that you have raised before and been fixed, then reoccur. Also sometimes when there is an update in the system, things that were working perfectly well all of a sudden stop working. Then we have to go through the process of raising a ticket etc. so it would just help to try and prevent this from happening, especially the reoccurring ones.

Switched From: Dynamics 365
Reasons for Switching to Clockwork IT: Ice watch were bought by idverde and clockwork i.t's system was one we had to inherit moving forward, as that was what was in place in idverde.
Steve K.
Group Operations Manager
Electrical/Electronic Manufacturing, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
August 16, 2024

"SDPro Review."

Overall: Generally happy with the software and service levels although roll outs of changes could be more thoroughly tested.

Pros: The versatility and customisation of the systems to meet business demands

Cons: Speed is an issue, although hopefully moving to TotalCtrl will resolve this.

Nik T.
MD Winter Gritting
Environmental Services, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 14, 2024

"Great Service, Great People"

Overall: Excellent - we have used Clockwork since 2017, and they have been with us every step of the way with our growth.

Pros: A very personable approach, and always willing to try and help, especially when developing new processes. A true partnership, with very committed employees

Cons: Potentially have spread themselves to thinly with workloads, but this has been addressed recently.

Joe Y.
National Operations Manager
Facilities Services, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 13, 2024

"Clockwork Review"

Overall: Very positive. The team are very easy to work with.

Pros: The speed in which [sensitive content hidden] and the team are able to pick up tasks and have them completed and released to a test environment is very useful

Cons: Couple of issues with an App that has been resolved and the work put in since with developments has certainly remedied this.

John H.
Managing Director
Logistics and Supply Chain, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 13, 2024

"Executed To Perfection"

Overall: Clockwork took the task, provided a solution and executed it to perfection.

Pros: Communication and Professional approach to the task.

Cons: Nothing, from the inception of the concept to the execution of the finished product everything was spot on.

Chris A.
IT Support
Hospital & Health Care, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 26, 2024

"Bamboo Project"

Overall: The team and support process is good for our size of a project. We have had a fair share of learnings from our side internally that Clockwork have been able to support us through.

Pros: Have a good relationship with the team working on the project.

Cons: None to report from myself or the IT team.

Shakela H.
Sales Invoice Manager
Warehousing, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 13, 2024

"A pleasure to work with"

Overall: Professional company with great staff. Very helpful and have gone above and beyond for us at times.

Pros: Communication and support has been great.

Cons: We haven't had too many issues with Clockwork to complain about.