# Clockwork IT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Clockwork IT the right Field Service Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232456/US-1-America/reviews --- Clockwork IT 4.8 (8) [View alternatives](https://www.capterra.com/p/232456/Clockwork-IT/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Clockwork IT Ease of use 4.3 Customer Service 4.9 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Timo S. Head of Operations, Ice Watch Facilities Services Used the software for: 2+ years ### "SMS and SDMobile App Review" August 22, 2024 4.0 Working with clockwork over the last few years has been great and i feel we have developed important relationships through this period. There have been times when we have had issues with the App and SMS which has led to some frustrations but I feel the systems now are where we want them to be and the staff at Clockwork have always endeavoured to solve the issues as soon as possible. Pros Staff - Everyone at Clockwork is really friendly and accommodating. For urgent issues, they react very quickly and endeavour to solve the issue as soon as possible, which for us in winter is very important. Products - through the developments we have worked on with clockwork over the last few years, SMS and the SDMobile App are now great tools for us to use in managing our operations whilst also being able to provide important job information to our customers. Cons Testing - With Icewatch we have worked really hard in developing new products for SMS and the App to work for us, and Clockwork (especially Jack) have really helped in creating ideas for us. I have found that over the last couple of years with developments, things have been tested and gone live, but then when we have started to use the new developments issues have occurred. I would find it a great benefit to us, and also Clockwork themselves, if they had a dedicated QA team which tested everything before going live. This would just save time on my end. Dedicated Engineer - I think this previous winter, any requests we sent into support, \[sensitive content hidden\] (who has been great to liaise with) was always the one that dealt with them so perhaps this is now what Clockwork are doing. But i think a dedicated engineer in the office who deals with specific systems and clients will be beneficial to us because they have a bit more knowledge on our specific system and know what we are talking about when things go wrong. Previously to this winter, our tickets would be done by various people and I find dealing with one person is easier. Reoccurring issues - I have raised this with the team already but what sometimes is frustrating is when issues that you have raised before and been fixed, then reoccur. Also sometimes when there is an update in the system, things that were working perfectly well all of a sudden stop working. Then we have to go through the process of raising a ticket etc. so it would just help to try and prevent this from happening, especially the reoccurring ones. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Ice watch were bought by idverde and clockwork i.t's system was one we had to inherit moving forward, as that was what was in place in idverde. Review Source JP Jayne P. Head of Operational Programmes Environmental Services Used the software for: 2+ years ### "Clockwork IT review" August 7, 2024 5.0 I have always found everyone at Clockwork IT to be helpful, competent and friendly. They understand our business and help us move our technology platform forward. Pros they are friendly, responsive business that wants to work as a partner rather than just a supplier Cons There is nothing that i would change at this time Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Clockwork IT Met our specification the best and we have developed the missing elements Review Source SK Steve K. Group Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "SDPro Review." August 16, 2024 4.0 Generally happy with the software and service levels although roll outs of changes could be more thoroughly tested. Pros The versatility and customisation of the systems to meet business demands Cons Speed is an issue, although hopefully moving to TotalCtrl will resolve this. Review Source JY Joe Y. National Operations Manager Facilities Services Used the software for: 2+ years ### "Clockwork Review" August 13, 2024 5.0 Very positive. The team are very easy to work with. Pros The speed in which \[sensitive content hidden\] and the team are able to pick up tasks and have them completed and released to a test environment is very useful Cons Couple of issues with an App that has been resolved and the work put in since with developments has certainly remedied this. Review Source NT Nik T. MD Winter Gritting Environmental Services Used the software for: 2+ years ### "Great Service, Great People" August 14, 2024 5.0 Excellent - we have used Clockwork since 2017, and they have been with us every step of the way with our growth. Pros A very personable approach, and always willing to try and help, especially when developing new processes. A true partnership, with very committed employees Cons Potentially have spread themselves to thinly with workloads, but this has been addressed recently. Review Source JH John H. Managing Director Logistics and Supply Chain Used the software for: 1-2 years ### "Executed To Perfection" August 13, 2024 5.0 Clockwork took the task, provided a solution and executed it to perfection. Pros Communication and Professional approach to the task. Cons Nothing, from the inception of the concept to the execution of the finished product everything was spot on. Review Source CA Chris A. IT Support Hospital & Health Care Used the software for: 2+ years ### "Bamboo Project" August 26, 2024 5.0 The team and support process is good for our size of a project. We have had a fair share of learnings from our side internally that Clockwork have been able to support us through. Pros Have a good relationship with the team working on the project. Cons None to report from myself or the IT team. Review Source SH Shakela H. Sales Invoice Manager Warehousing Used the software for: 2+ years ### "A pleasure to work with" August 13, 2024 5.0 Professional company with great staff. Very helpful and have gone above and beyond for us at times. Pros Communication and support has been great. Cons We haven't had too many issues with Clockwork to complain about. 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