# Potion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Potion the right Sales Engagement Platform solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232470/Potion/reviews --- Potion 4.9 (10) [View alternatives](https://www.capterra.com/p/232470/Potion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Potion Ease of use 4.7 Customer Service 4.6 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan V. SDR Team Manager Information Technology and Services Used the software for: 1-2 years ### "I love Potion!" May 13, 2022 5.0 Pros We started using Potion and saw immediate results. We got more demo's booked earlier in our outbound sequences and landed some huge clients as a direct result of Potion. The product is works great and personalizes each prospect's video, each of my team is automatedly sending more than a thousand Potion Videos a week. The onboarding process was 10/10, Potion project managed my whole team's set up and was/is incredibly responsive. They really understand the sales process and gave great consultative advice throughout on all things related to the Potion Videos and our sales content and approach as a whole - and they still check in with me regularly. We're expanding our use of Potion company-wide and I would strongly recommend it to anyone looking to increase their company's revenue Cons We were beta users of the product so there were a few bugs when starting out, but they have since been fixed. The support team was great at getting things taken care of quickly. Review Source Response from Potion June 8, 2022 So glad you're loving Potion! Thank you for the review and looking forward to working with more of your teams : ) TS TOm S. Sales Development Leader Computer Software Used the software for: 6-12 months ### "Potion is the New Way" May 10, 2022 5.0 Our team was able to engage with "enterprise" level accounts in a way no one else was. This enabled us to improve our lead to meeting by 2x. We all\\so improved the amount of days a lead converted into a sales opportunity from months to days. Adding a human element and a face to the messaging - while also being very tailored is key. Pros The software is very easy to use without any hand holding. That said the onboarding process and customer service is top notch when it comes to support. Cons As with any new software - new features are always an awesome thing to look forward to. Nothing I like least per se but looking for more features down the line. Switched from [Loom](https://www.capterra.com/p/191187/Loom/) The ability to offer dynamic video (at scale) was key to this move. Review Source Response from Potion May 12, 2022 Thanks for the review Tom. Happy you and your team broke into such big account using Potion! : ) GA Garrett A. COO Professional Training & Coaching Used the software for: I used a free trial ### "BEWARE: Cannot Get Out Of Free Trial" May 27, 2024 4.0 Companies like Potion have the potential to win. Just do the right thing. If your product isn't good enough, let your users easily cancel. Keep working to iterate the product to the point where clients don't want to leave rather than hiding the cancel button on the account dashboard and ignoring customer support email requests. Pros Potion has a lot of great potential as a software such as personalized video outreach and easy to navigate dashboard. Cons Wanted to try out the software to see how it measures up in terms of accuracy of facial recognition with AI features with the intent to purely learn more about the software. Their offer of a free trial for 7 days made it a no brainer to explore the features of the software. However, I was very displeased once I had attempted to cancel the trial as there was no button in the dashboard to cancel the account. You could only downgrade. I immediately reached out to customer support once discovering this. Unfortunately, they never responded so now I must spend extra time to remove this inadvertent charge with my bank. Review Source JN Joseph N. Information Technology Specialist Construction Used the software for: 1-2 years ### "Great tool with huge results " May 16, 2024 5.0 Pros I like how it has saved time creating personalized videos. It is really easy to use and the onboarding was seamless. Cons No cons at the moment, it is a great platform. Review Source LG Laura G. Sales Information Technology and Services Used the software for: 1-2 years ### "Saves so much time creating personalized videos!" April 20, 2022 5.0 My overall experience has been very positive and I've received great response to my videos. Pros I love that Potion walks me through step by step and gives me a ton of personalization opens including a CTA. Cons I provided some feedback to Potion about the time it took to generate thumbnails... it was addressed the same day! Amazing! Review Source Response from Potion April 21, 2022 Thank you so much for your review, Laura. Looking forward to chatting with you and your BDR team during our weekly working session check-in : ) MI Miki I. Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "The onboarding process is amazing, we loved the Potion team that worked with us " May 9, 2022 5.0 Very easy to use platform that helps personalize videos fast. The whole team is enjoying how seamless the experience is. Pros Amazing integration into many platforms making sales outreach much less tedious. The personalization choices are awesome. Cold outreach becomes much easier utilizing a tool like Potion. Cons Had a problem occur on my end with integration because of my computer settings, but the potion team reached out immediately to help solve it. Review Source Response from Potion May 10, 2022 Thanks Miki, so glad you and your team got spun up so quickly - Happy Prospecting : ) JP Jacob P. Business Development Director Financial Services Used the software for: Less than 6 months ### "Great platform for video prospecting. " April 20, 2022 5.0 Great experience. Team was super hands on throughout the duration of the onboarding Pros Scalable video allows me to prospect to hundreds of leads every day in a personalized manner with a single video. It's a game changer - the amount of responses I get from cold outreach is wild! Cons Would love to see the scalable feature be expanded to audio only videos. Review Source Response from Potion April 21, 2022 Thanks for your review and so happy you're enjoying our enterprise video sales tool and that you're part of the Potion family! If we can do anything else for you just ask : ) MR Michael R. Sales Market Research Used the software for: 6-12 months ### "Great for prospecting and engagement!" May 9, 2022 5.0 Pros Gamechanger, never had so many responses from cold outreach. Team was super helpful getting onboarded. Cons I wouldn't change anything, it's very useful. Review Source Response from Potion May 10, 2022 Thanks Michael. Appreciate your review and so glad you're having a good experience : ) HC Heidi C. Head of Sales E-Learning Used the software for: 6-12 months ### "Awesome video prospecting tool!" May 11, 2022 5.0 It's really easy to use and the onboarding was seamless. The Potion team is really great to work with. Pros With Potion, I can make one video and the end result is a personalized message to each of my prospects. Our BDR team books twice as many demos, has fun doing it and their videos are viewed multiple times. Cons My only wish is that we implemented it sooner. Review Source Response from Potion May 13, 2022 Thanks Heidi! JB Joshua B. Owner Marketing and Advertising Used the software for: 6-12 months ### "A must for cold video outreach at scale!" November 18, 2023 5.0 Pros It's incredible how Potion uses A.I. to personalize each video. It looks and sounds like you've actually recorded each video, individually. The customer service from \[sensitive content hidden\] was also exceptional. Cons Initially, my colour settings for the landing page were not being saved. This was quickly resolved by the team. The entire platform is now very smooth. 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