--- title: "EMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is EMS the right Scheduling solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-fa08pa6pm-g2dm.vercel.app/p/232490/EMS-Scheduling-Software/reviews/" page_type: "reviews" language: "en" --- EMS 4.3 (75) [View alternatives](https://www.capterra.com/p/232490/EMS-Scheduling-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of EMS Ease of use 4.0 Customer Service 3.7 ## Pros and Cons in Reviews MM Mehdi M Senior EngineerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: Less than 6 months. “It has helped improve scheduling efficiency, reduce booking conflicts, and provide better visibility of resource utilization. While there is room for improvement in the user interface and ease of administration, it is a solid platform for organizations with complex meeting and event management requirements.“ July 16, 2026 DC Daniel C Electrical EngineerUtilities, 51 - 200 employeesUsed the software for: 6-12 months. “The biggest challenge was the amount of configuration and data validation required to ensure reliable operation and communications between systems“ July 15, 2026 MM Mehdi M Senior EngineerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: Less than 6 months. “EMS provides a centralized platform for room booking and event scheduling, making it easy to manage meeting spaces across multiple locations.“ July 16, 2026 MM Mehdi M Senior EngineerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: Less than 6 months. “The interface can feel dated in some areas, and advanced configuration or administration often requires specialized knowledge.“ July 16, 2026 KF Kathryn F DirectorHigher Education, 10,001+ employeesUsed the software for: More than 2 years. “It supports most needs of our business an how allowed us scale growth in a concise fashion, supporting procedure management and policy communication.“ February 25, 2026 LC Lachlan C EngUtilities, 51 - 200 employeesUsed the software for: 6-12 months. “The user interface can feel dated at times, and some advanced features require additional training to use effectively.“ July 15, 2026 Tarun P design engineerCivil Engineering, 501 - 1,000 employeesUsed the software for: More than 2 years. “I would also appreciate greater emphasis on ensuring users upload the latest as-built drawings, as these are the documents we rely on most frequently in our day-to-day work.“ July 16, 2026 ST Santhosh T CAFM Application AdministatorEducation Management, 501 - 1,000 employeesUsed the software for: I used a free trial. “The user interface can feel somewhat dated and may require training for new users to navigate efficiently.“ February 25, 2026 ## Showing most helpful reviews Showing 1-25 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tarun P. design engineer Civil Engineering Used the software for: 2+ years ### "Feedback on EMS Features, Navigation, and Document Accessibility" July 16, 2026 4.0 Overall, my experience with EMS has been positive, and I particularly find the map feature very useful for locating work sites and viewing documents associated with specific locations. However, the UI for file lookup and document viewing could be more intuitive, and the download option is not easy to find. Additionally, it would be beneficial if the archival view in the map viewer displayed the document creation year rather than the upload date, as this would make it easier to identify relevant historical records. I would also appreciate greater emphasis on ensuring users upload the latest as-built drawings, as these are the documents we rely on most frequently in our day-to-day work. Having the most current as-builts available would improve accuracy, efficiency, and overall usability of the system. Pros The map feature is extremely helpful for locating work locations quickly and accurately. It provides a clear visual reference, making navigation much easier. Additionally, the document view integrated with the location information adds significant value, as it helps users access and review relevant documents in the context of a specific location. Overall, this functionality improves efficiency, enhances user experience, and makes location-based work management much more convenient. Cons What I like least about EMS is the UI for file lookup and document viewing, as it is not very intuitive and makes it difficult to quickly find and access files. Additionally, the download option is not easy to locate and should be made more visible and user-friendly. Another improvement would be in the map viewer's archival feature. It would be much more helpful to display the year the document was created rather than the upload date, as this provides more meaningful context when searching for and reviewing historical documents. These enhancements would significantly improve usability and the overall user experience. Review Source JP Jennifer P. Project coordinator Capital Markets Used the software for: 2+ years ### "Good set up is the key to success" July 15, 2026 4.0 The tutorials and help are invaluable. I am constantly learning new features or ways to help my clients using redeye. This is a valuable tool and easy to use. Pros When the system is set up well and the clients are engaged in using it, this system works well for one source of truth, accessible by all. Markups are quick, the revision history provides full traceability, and day-to-day use by site is easy (as long as the metadata is complete so that the drawings are findable) Cons If the system is not set up well then the whole thing falls over. No one can find their drawings so they resort to storing drawings on personal devices, resulting in multiple concurrent revisions being worked on. More consideration needs to be put in at the time of the original engagement so that site can start using it immediately - when you are on site you want to be able to find your drawings quickly and know that you are working on the latest revision. Not six months down the track, from setup. Switched from [Meridian](https://www.capterra.com/p/265877/BlueCielo-Meridian-Enterprise/) Redeye promised easier markups and site accessibility Review Source EM Edward M. General Manager Events Services Used the software for: 2+ years ### "Event Software at a low price point, but lacking in modernized interface & support" May 8, 2025 2.0 We utilized this platform for nearly 20 years before migrating to a new event management software. Though EMS was priced very low, the capabilities of the software, lack of modern user interface updates, and basic functionality left us with very little room to grow and integrate our various processes under EMS. Pros Very simple interface, with basic naviagations and intuititive process for data entry. Cons The platform lacked in ongoing development and updates, which translated to outdated options and buggy usage by our team. Customer service with this platform was extremely limited, and costly; with very little positive impact when contacting their support team. Review Source DC Daniel C. Electrical Engineer Utilities Used the software for: 6-12 months ### "Electrical Engineer" July 15, 2026 4.0 Overall, my experience with EMS was positive. It provided good visibility and control of the energy systems and supported effective monitoring and operation of the solar and battery assets. While some functions could be more intuitive to navigate, the system generally met its objectives and provided the information needed to manage the plant effectively Pros What I liked most about the EMS was the centralized visibility and control it provides across the solar and battery systems, making it easier to monitor performance, manage energy flows, and support reliable operation Cons The biggest challenge was the amount of configuration and data validation required to ensure reliable operation and communications between systems Review Source NM Natasha M. Asset Strategy Engineer Oil & Energy Used the software for: 1-2 years ### "Capterra RedEye User Experience" July 22, 2026 4.0 I haven't used the workflows yet, but the rest of the interface feels comfortable to use and I'm getting better at reducing the search artefacts with the system. Pros The search engine is reasonably strong and helps me find what I'm after. The interface is easy to follow. The collection function is very helpful, as are the favourite searches to make finding artefacts more efficient. Cons The way we have set up categories and folders isn't very intuitive, but that's not the softwares failing. It takes a long time to 'print' drawings sometimes, and it is not always obvious when they can be downloaded. The drop down menus and options are not always obvious. Review Source GP Gomeda P. Reliability Engineer Mining & Metals Used the software for: Less than 6 months ### "Experienced-based evaluation" July 15, 2026 4.0 Its readily available and user friendly as well. I would like to learn more about the EMS app to align myself with the changes happening in the user environment. Pros Very user friendly. When using the EMS app, there are areas/features of the EMS app that I would really love to learn about which will enhance my user experience skills Cons Not well versed into using other features in the EMS app. When using the EMS app, there are areas/features of the EMS app that I would really love to learn about which will enhance my user experience skills Review Source MM Mehdi M. Senior Engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Reliable and Powerful Event & Workspace Management Solution" July 16, 2026 4.0 Overall, EMS is a reliable and feature-rich event and workspace management solution. It has helped improve scheduling efficiency, reduce booking conflicts, and provide better visibility of resource utilization. While there is room for improvement in the user interface and ease of administration, it is a solid platform for organizations with complex meeting and event management requirements. Pros EMS provides a centralized platform for room booking and event scheduling, making it easy to manage meeting spaces across multiple locations. The interface is intuitive for day-to-day users, and the Outlook integration helps streamline booking workflows. It also offers strong reporting capabilities and flexible configuration options for different business needs. Cons The interface can feel dated in some areas, and advanced configuration or administration often requires specialized knowledge. Performance can occasionally slow down when handling large datasets or complex recurring bookings. Some features could also be more intuitive, reducing the learning curve for new users. Review Source SB Soumen B. Principal Protection Enginner Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Principal Protection Engineer" July 17, 2026 4.0 Overall it is good product. Any updates on the QR codes, may be better. Looking forward to update on printing it faster. Pros Very user friendly to search a document. All metadata is working well. Zooming a document is also working fine, without printing at fist instance. Cons To print the selected document from the home window, instead of going inside another window to print. Also printing it takes little longer time, would be better prompt print to PDF. Review Source DB Devang B. Senior Associate Overhead Line Engineer Civil Engineering Used the software for: 2+ years ### "efficient and easy to use the tool " July 14, 2026 5.0 Pros Uploading process for the documents are vey easy and also no need redo the title modification and contact documentation will take care by automatically Cons Very efficient and quick way to find the relevant documents which save lots of time for the engineers Review Source LC Lachlan C. Eng Utilities Used the software for: 6-12 months ### "Powerful and Easy-to-Use Information Management System" July 15, 2026 4.0 Overall, EMS has been a reliable and effective solution for managing and retrieving information. The platform's strong search capabilities improve productivity and help users quickly access critical records and documents. While there is room for improvement in the user experience, the system consistently performs well and meets our operational requirements. Pros Fast and efficient search functionality that makes it easy to quickly find the information and documents I need. Cons The user interface can feel dated at times, and some advanced features require additional training to use effectively. Review Source MC Merrill C. Director of Auxiliary Services Higher Education Used the software for: 2+ years ### "EMS Use on a Small Campus" February 29, 2024 4.0 I have been happy with the product. As EMS has grow within Accruent it has been harder to know our reps and get basic support Pros I like the layout and structure and power of event organization Cons Overtime where they have developed has been more for flex space and international business I feel and less the original higher ed use and it need to coordinate with gmail Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) More effective scheduling and resource management Review Source Response from Accruent March 4, 2024 Hello! Thank you for your EMS review! At Accruent, we are constantly working to better meet your needs and expectations, and this feedback is crucial to that process! We will pass this along to our product team. Thank you again. MM Mike M. Director Higher Education Used the software for: 2+ years ### "25+ years of EMS and still happy." March 10, 2025 5.0 Overall, I am always happy with EMS. Compared to the competition it is heads and shoulders above any other solution. EMS has always grown and improved over the years. Pros I have been using scheduling systems for over 25 years and EMS is the gold standard. It is intuitive, powerful, and does everything you need for scheduling meetings, events, classes, and much more. I have been lucky to have been able to implement several upgrades over years from EMS Lite to EMS Pro, and eventually to EMS Campus. Cons Compared to other scheduling solutions there is not much I don't like about EMS. The online interface can be a little slow at times. Review Source EH Erin H. Medical Assistant Hospital & Health Care Used the software for: 6-12 months ### "Easy Scheduling" December 14, 2024 5.0 Pros Easy way to schedule appointments and verify insurance eligibility. Cons There are sometimes glitches in the system but they are usually fixed same day. Review Source KG Kristy G. Conference and Events Assistance Higher Education Used the software for: 2+ years ### "LeTourneau University and EMS" September 24, 2024 5.0 I have loved diving into the reporting and figuring out how to make it work the best for our campus. Pros I love how easy it is to use and how we have integrated it throughout our campus. Cons Sometimes there are things that we need that it can not do, and we provide feedback, but do not feel like we are heard, except at the Insights conference. I feel like there our ideas are really heard. Review Source JS Jessa S. Assistant Director Higher Education Used the software for: 1-2 years ### "Overall positive experience " September 23, 2024 4.0 Very good- once you figure out the system it’s more or less easy to use, the only issue is making it make sense to a non-tech based user Pros Utilization, easy layout in the dashboard. Minimal imaging, updated training academy Cons Clunky to edit post creation rooms, not entirely logical user interface Review Source SH Sheree H. Event Services Scheduling Program Assistant Education Management Used the software for: 2+ years ### "EMS the good and the bad" September 23, 2024 4.0 I schedule, run reports, add academic classes Pros Being able to create views and areas to see spaces that I use more often. Cons Sometimes hard to find the help I am looking for. Review Source SG Shantel G. office coordinator Higher Education Used the software for: 6-12 months ### "Office coordinator" September 24, 2024 5.0 Pros It makes creating reservations, billing and creating invoices easier. I like that I can send the confirmation from the tool as well. Cons I currently do not have any cons as I am still learning the product Review Source VR Verified Reviewer Public Affairs Signature Events Coordinator Libraries Used the software for: 1-2 years ### "Complex, yet easy at the same time." September 10, 2018 4.0 We used EMS for internal and external events within our organization. We recently switched to Communico and I'm desperately missing EMS, which seemed built for our needs. We could easily tell what events were internal and which ones were external, what was a meeting and what was a special event. Pros EMS let us view all of our events happening in one day on one easy-to-view screen. I could easily sort via a drop down and insert things like furniture, a/v needs, and other information by copying it over from another event. I also liked the ability to copy an entire event without having to do much work. Reports are easy to read. I liked that I could see who created each event so I knew who to contact if I had questions. Cons There's a lot going on with this software. It seemed as though some ways of doing things were convoluted, but once I figured it out, it was easy. It was a little slow at times, but we DID have an outdated version. Review Source VR Verified Reviewer Teaching Assistant Used the software for: 2+ years ### "Powerful tool with clunky interface" January 29, 2018 4.0 Pros EMS has a lot of powerful features and robust reporting. Their customer service is always willing to go the extra mile to help you out. Cons EMS pushes updates to the software at least monthly but a lot of bugs go unnoticed. Some of their notification features, the Web App and Room Sign App/Kiosk leaves much to be desired. I don't always feel that EMS values the input of their customers. Review Source VR Verified Reviewer Operations Technician Music Used the software for: 2+ years ### "EMS" November 26, 2018 4.0 Pros I work in a large event space and EMS helps to keep all of our info organized and everyone on the same page Cons I wish you could search out certain equipment being used throughout the building instead of viewing event by event. Review Source EG Emily G. Facilities Service Representative Facilities Services Used the software for: 1-2 years ### "Hidden Information" August 30, 2019 5.0 Pros We use EMS to create reservations, and other scheduling processes. I have found that finding the usage history is easy to access and there are several other filtering options like which time periods and properties. Once you have the hang of how to create a reservation, it really isn't too difficult. You just have to be practiced. Cons It's difficult to learn how to make a reservation, there are a lot of hidden spaces where you need to put information in other tabs. The way things are labeled in EMS don't really make sense, like to create a new reservation you have to click on Wizard not Book. When I put in the number of people on the reservation, I have to find a different tab to input the numbers. Review Source RV Robert V. Help Desk Manager Used the software for: 1-2 years ### "Two of the facilities I support use EMS for scheduling room for events." September 19, 2017 3.0 tracking of many events daily. Pros It will handle a lot of rooms, and provides details about what services and equipment is needed. The detailed lists can be edited and prompts the staff to ask for more information. Cons The interface is difficult to navigate, and reporting has a steep learning curve. We publish reports to support staff every morning because the interface is too difficult for them to navigate. Review Source BF Brian F. Admissions Coordinator Education Management Used the software for: 6-12 months ### "EMS allows us to schedule events in our building with ease" May 10, 2018 5.0 Scheduling events and reserving rooms has never been easier for our staff and students. Pros This software is a powerful tool for managing all of the rooms within our building allowing us to prioritize the needs of faculty and staff and giving access to reserve rooms for all who frequent our building. Cons Sometimes the interface can be a little clunky or glitchy when reserving a room. The interface feels a little dated but overall is an excellent product. Review Source AL Arwynne L. Sr. Supply Tech Logistics and Supply Chain Used the software for: Less than 6 months ### "Wonderful Experience" June 4, 2024 5.0 It is an amazing experience. I received excellent customer service from this team. Pros The ease of selecting a location and time for meetings. Cons The hoops that you have to go through to get access Review Source DS David S. Asst Director Facilities Used the software for: ### "Best Student Center Application period" March 11, 2015 5.0 We love it and have been using it since the year 2000. Review Source Response from Accruent March 11, 2015 David, Thank you for your kind words and positive review. We're thrilled to have you as one of our long term customers and look forward to continuing that relationship! Thanks Chris Binding Marketing Manager Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.