--- title: "EMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is EMS the right Space Management solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/232490/EMS-Scheduling-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- EMS 4.3 (76) [View alternatives](https://www.capterra.com/p/232490/EMS-Scheduling-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of EMS Ease of use 4.0 Customer Service 3.7 ## Pros and Cons in Reviews MM Mehdi M Senior EngineerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: Less than 6 months. “It has helped improve scheduling efficiency, reduce booking conflicts, and provide better visibility of resource utilization. While there is room for improvement in the user interface and ease of administration, it is a solid platform for organizations with complex meeting and event management requirements.“ July 16, 2026 DC Daniel C Electrical EngineerUtilities, 51 - 200 employeesUsed the software for: 6-12 months. “The biggest challenge was the amount of configuration and data validation required to ensure reliable operation and communications between systems“ July 15, 2026 MM Mehdi M Senior EngineerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: Less than 6 months. “EMS provides a centralized platform for room booking and event scheduling, making it easy to manage meeting spaces across multiple locations.“ July 16, 2026 MM Mehdi M Senior EngineerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: Less than 6 months. “The interface can feel dated in some areas, and advanced configuration or administration often requires specialized knowledge.“ July 16, 2026 Tarun P design engineerCivil Engineering, 501 - 1,000 employeesUsed the software for: More than 2 years. “I would also appreciate greater emphasis on ensuring users upload the latest as-built drawings, as these are the documents we rely on most frequently in our day-to-day work.“ July 16, 2026 LC Lachlan C EngUtilities, 51 - 200 employeesUsed the software for: 6-12 months. “The user interface can feel dated at times, and some advanced features require additional training to use effectively.“ July 15, 2026 KF Kathryn F DirectorHigher Education, 10,001+ employeesUsed the software for: More than 2 years. “It supports most needs of our business an how allowed us scale growth in a concise fashion, supporting procedure management and policy communication.“ February 25, 2026 JP Jennifer P Project coordinatorCapital Markets, 51 - 200 employeesUsed the software for: More than 2 years. “If the system is not set up well then the whole thing falls over.“ July 15, 2026 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tarun P. design engineer Civil Engineering Used the software for: 2+ years ### "Feedback on EMS Features, Navigation, and Document Accessibility" July 16, 2026 4.0 Overall, my experience with EMS has been positive, and I particularly find the map feature very useful for locating work sites and viewing documents associated with specific locations. However, the UI for file lookup and document viewing could be more intuitive, and the download option is not easy to find. Additionally, it would be beneficial if the archival view in the map viewer displayed the document creation year rather than the upload date, as this would make it easier to identify relevant historical records. I would also appreciate greater emphasis on ensuring users upload the latest as-built drawings, as these are the documents we rely on most frequently in our day-to-day work. Having the most current as-builts available would improve accuracy, efficiency, and overall usability of the system. Pros The map feature is extremely helpful for locating work locations quickly and accurately. It provides a clear visual reference, making navigation much easier. Additionally, the document view integrated with the location information adds significant value, as it helps users access and review relevant documents in the context of a specific location. Overall, this functionality improves efficiency, enhances user experience, and makes location-based work management much more convenient. Cons What I like least about EMS is the UI for file lookup and document viewing, as it is not very intuitive and makes it difficult to quickly find and access files. Additionally, the download option is not easy to locate and should be made more visible and user-friendly. Another improvement would be in the map viewer's archival feature. It would be much more helpful to display the year the document was created rather than the upload date, as this provides more meaningful context when searching for and reviewing historical documents. These enhancements would significantly improve usability and the overall user experience. Review Source KF Kathryn F. Director Higher Education Used the software for: 2+ years ### "All encompassing event venue management software" February 25, 2026 4.0 Pros It supports most needs of our business an how allowed us scale growth in a concise fashion, supporting procedure management and policy communication. Cons Report/data exporting to excel is the worst. Financial reports could be improved. Certain parameters/security options could be improved (naming conventions could be more clear). Alternatives considered [Mazevo](https://www.capterra.com/p/209672/Mazevo/)[Momentus Technologies](https://www.capterra.com/p/2403/Momentus-Technologies/) Reason for choosing EMS It was already in use on our campus by another department. Switched from [CSI Spectrum](https://www.capterra.com/p/31529/CSI-Software/) For online booking and better invoice management Review Source EM Edward M. General Manager Events Services Used the software for: 2+ years ### "Event Software at a low price point, but lacking in modernized interface & support" May 8, 2025 2.0 We utilized this platform for nearly 20 years before migrating to a new event management software. Though EMS was priced very low, the capabilities of the software, lack of modern user interface updates, and basic functionality left us with very little room to grow and integrate our various processes under EMS. Pros Very simple interface, with basic naviagations and intuititive process for data entry. Cons The platform lacked in ongoing development and updates, which translated to outdated options and buggy usage by our team. Customer service with this platform was extremely limited, and costly; with very little positive impact when contacting their support team. Review Source JP Jennifer P. Project coordinator Capital Markets Used the software for: 2+ years ### "Good set up is the key to success" July 15, 2026 4.0 The tutorials and help are invaluable. I am constantly learning new features or ways to help my clients using redeye. This is a valuable tool and easy to use. Pros When the system is set up well and the clients are engaged in using it, this system works well for one source of truth, accessible by all. Markups are quick, the revision history provides full traceability, and day-to-day use by site is easy (as long as the metadata is complete so that the drawings are findable) Cons If the system is not set up well then the whole thing falls over. No one can find their drawings so they resort to storing drawings on personal devices, resulting in multiple concurrent revisions being worked on. More consideration needs to be put in at the time of the original engagement so that site can start using it immediately - when you are on site you want to be able to find your drawings quickly and know that you are working on the latest revision. Not six months down the track, from setup. Switched from [Accruent Meridian](https://www.capterra.com/p/265877/BlueCielo-Meridian-Enterprise/) Redeye promised easier markups and site accessibility Review Source WA Wendy A. Event Scheduling Manager Education Management Used the software for: 2+ years ### "Lipscomb University Event Scheduling Manager" September 26, 2025 4.0 My entire job is based out of EMS for scheduling events campus wide, and I have to say I do appreciate and love it very much. I know our university is due for an upgrade and I am anxiously waiting for I.T. to finalize this, so I can see what the phone app is like and explore just all of the possibilities based on updated features. Pros Systematically I like the many options we have for event types, reports, emailing, not being able to double book, but ability to change the status to have multiple types of reservations in place at once. As an event team we appreciate the ability to have furniture, linens, houskeeping notes....notes in general for the events are heavily used and appreciated. A web base log in for campus wide students and faculty/staff to view is great....I could go on and on. Cons I would like to see an UNDO feature added, in case an error or mistake is made and it can take us back as many actions as needed. This may be possible, and I just haven't learned it yet, but it would help to have a save my place feature for if I could be in the middle of setting up a reservation, but I get interrupted with a random walk in request, and need to save it where I was, so I can return to it after I help the walk in. Again, this may be something I am just not aware of, but it would be great if we could pull data, like percentages of types of events reserved or how often a venue is used and divided out by type of event....Or how many events have been scheduled in a certain time frame. Basically if it could graph charts of data. Alternatives considered [Coursedog](https://www.capterra.com/p/199011/Coursedog/) Reason for choosing EMS First, we have put so much time and effort into building out EMS and we are not a big fan of change or having to rebuild, lol. We also were not convinced it would have the same features on the event side of things that we appreciate as it would have been on the academic course side of things. We were considering it because of the challenges we faced when integrating Campus Nexus Review Source VR Verified Reviewer Assistant Building Operations Manager Higher Education Used the software for: 2+ years ### "Ease of use!" October 21, 2025 5.0 Pros Everything is scheduled in one place -- it has become the university's standard for scheduling all events. Cons The desktop version is weird with all the windows. The web app version is weird sometimes when using "too many" search criteria. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) so everyone could be on one system and to break down the calendar "silos" Review Source DC Daniel C. Electrical Engineer Utilities Used the software for: 6-12 months ### "Electrical Engineer" July 15, 2026 4.0 Overall, my experience with EMS was positive. It provided good visibility and control of the energy systems and supported effective monitoring and operation of the solar and battery assets. While some functions could be more intuitive to navigate, the system generally met its objectives and provided the information needed to manage the plant effectively Pros What I liked most about the EMS was the centralized visibility and control it provides across the solar and battery systems, making it easier to monitor performance, manage energy flows, and support reliable operation Cons The biggest challenge was the amount of configuration and data validation required to ensure reliable operation and communications between systems Review Source Mohammed A. commissioning Tech Utilities Used the software for: 2+ years ### "RedEye DMS" July 25, 2026 4.0 Overall, Accruent RedEye DMS is a reliable and effective document management solution for document control, supporting operational efficiency, and ensuring accurate records are available throughout the asset lifecycle. Pros Accruent RedEye DMS is a robust document management system that provides strong document control, version management, and engineering drawing access. It is particularly useful for managing asset information and maintaining compliance. Cons Improvements to the user interface, search performance, and overall ease of use would further enhance the experience. Review Source NM Natasha M. Asset Strategy Engineer Oil & Energy Used the software for: 1-2 years ### "Capterra RedEye User Experience" July 22, 2026 4.0 I haven't used the workflows yet, but the rest of the interface feels comfortable to use and I'm getting better at reducing the search artefacts with the system. Pros The search engine is reasonably strong and helps me find what I'm after. The interface is easy to follow. The collection function is very helpful, as are the favourite searches to make finding artefacts more efficient. Cons The way we have set up categories and folders isn't very intuitive, but that's not the softwares failing. It takes a long time to 'print' drawings sometimes, and it is not always obvious when they can be downloaded. The drop down menus and options are not always obvious. Review Source GP Gomeda P. Reliability Engineer Mining & Metals Used the software for: Less than 6 months ### "Experienced-based evaluation" July 15, 2026 4.0 Its readily available and user friendly as well. I would like to learn more about the EMS app to align myself with the changes happening in the user environment. Pros Very user friendly. When using the EMS app, there are areas/features of the EMS app that I would really love to learn about which will enhance my user experience skills Cons Not well versed into using other features in the EMS app. When using the EMS app, there are areas/features of the EMS app that I would really love to learn about which will enhance my user experience skills Review Source SS Sonam S. EMS System Administrator Higher Education Used the software for: 2+ years ### "Love the product, hate the support." October 21, 2025 4.0 I think overtime it has become a little more frustrating to use and address issues/questions. I still love the functionality and am really looking forward to the improvements coming down the pipeline! Pros Great tool for event management on university campuses. Like that it can allow for multiple users on front and backend. Cons Customer support is very frustrating. Too many confusing charges for any small requests and for additional features. Dislike the limited ability to manage security parameters. Review Source CO CHRISTOPHER O. Operations Administrator Higher Education Used the software for: 2+ years ### "Love my EMS" March 19, 2025 4.0 Positive, been working in EMS most of 10 years. Updates actually add useful functions, system is reliable and easy to use. Pros Reliable, consistent integration with MS Outlook. Web client is good. Not a lot of jargony vocabulary to learn, intuitive for event planners. Integration of resources is easy, creating event templates is easy. Cons Does not work well with MAC, requires a secondary PC Desktop to work native on computer. Web client not as functional as native. Review Source AT Amanda T. EMS Software Coordinator and Campus Trainer Education Management Used the software for: 2+ years ### "EMS Software" May 6, 2021 5.0 Overall it's very powerful and wonderful to use. Implementation wise it's piece-mill. I would highly recommend before any University purchases it, they get buy in from campus leadership about unifying scheduling policies on campus before moving forward. Don't be cheap, get everything you need up front. Implementing it piece by piece is terrible especially if you have to engage multiple areas on campus to implement anything like we do. It's like herding wild buffalo... and that is because we didn't know better up front and we're staggering along with a ton of legacy issues because of it. Pros I love using and training ffolks in the software. It's robust and generally anyone who feels comfortable using a PC will enjoy it. We host the database, and the test and dev environment on our own servers in our computing center on campus rather than the cloud offerings by Accruent but a smaller university can really benefit from that service. It is an amazing and very flexible software, easy to train users on it and set up spaces and special use facilities fantastically . Cons Does not work for Apple OS, Web Client is not updated to keep up with newer versions of EMS Client so can cause template bugs and issues in teh client if items are created in the Everyday users admin tools. The mobile application is not really viable or working properly on the platform services, and the UIX is terrible according to any of my users who are trying it out. . They both seem to be the ugly step child of the client software. Support is more generic ticketing and less helpful and frustrating to engage with. It used to be one day turn around on solutions to an issue, it takes forever now. usually gets lost in ticket system hell, and they nickle and dime licenses under "professional services" outside of the paid for service agreement under accruents ownership these days. They close tickets before solving the problem to keep their "ticket" stats looking good I guess for potential buyers of the product it seems. Obviously it frustrates me as I've used the product since 2008 and loved it until the purchase of it by accruent. Reason for choosing EMS 25 live is fine but the developers named the fields and making reports and queries off their tables in it is a nightmare because the terms a developer came up with are absolutly gibberish to a scheduling admin in any facilities. It's a steeper learning curve to use Resource 25 now 25 live. I will say their web page although made for teh very very blind in scale is quite smoothe. I use both because we have not integrated academic and non-academic scheduling into EMS fully at this time. Review Source KG Kristy G. Conference and Events Assistance Higher Education Used the software for: 2+ years ### "LeTourneau University and EMS" September 24, 2024 5.0 I have loved diving into the reporting and figuring out how to make it work the best for our campus. Pros I love how easy it is to use and how we have integrated it throughout our campus. Cons Sometimes there are things that we need that it can not do, and we provide feedback, but do not feel like we are heard, except at the Insights conference. I feel like there our ideas are really heard. Review Source ST Serena T. Scheduling System Support Specialist Higher Education Used the software for: 1-2 years ### "EMS - it gets the job done" September 23, 2024 4.0 My overall experience using EMS has been ok. We use it at all times at work. We currently have over 400 space managers on campus. I have trained several of them. Many of them have said they wish EMS were laid out different. Everyone thinks you have to click "confirmation" instead of "change status" to change the status. Pros I like that people across campus can create reservations and include their Dining Services, Transportation Services, AV Services, etc. I like that Public Safety can see the number of people in a space at any given time. Cons The way it looks. It looks like it is from 1995. When I go to send a confirmation email, EMS outlines and puts into red words it does not know, or it glitches when I write anything in the email. Review Source VR Verified Reviewer Public Affairs Signature Events Coordinator Libraries Used the software for: 1-2 years ### "Complex, yet easy at the same time." September 10, 2018 4.0 We used EMS for internal and external events within our organization. We recently switched to Communico and I'm desperately missing EMS, which seemed built for our needs. We could easily tell what events were internal and which ones were external, what was a meeting and what was a special event. Pros EMS let us view all of our events happening in one day on one easy-to-view screen. I could easily sort via a drop down and insert things like furniture, a/v needs, and other information by copying it over from another event. I also liked the ability to copy an entire event without having to do much work. Reports are easy to read. I liked that I could see who created each event so I knew who to contact if I had questions. Cons There's a lot going on with this software. It seemed as though some ways of doing things were convoluted, but once I figured it out, it was easy. It was a little slow at times, but we DID have an outdated version. Review Source BT Brittany T. Director of Events and Hospitality Mgt Higher Education Used the software for: Less than 6 months ### "From a newbie!" September 23, 2024 4.0 Very positive and well received by users. Pros The ability to interact with the end user. The previous product we used did not allow the end user to access their reservation/request changes in real time. Cons It's a pro and a con... There is just so much. It is everchanging. Review Source CM Cathy M. Corporate Event manager Telecommunications Used the software for: 2+ years ### "Excellent Scheduling Tool" June 26, 2024 5.0 Excellent, very consistent and reliable tool Pros ease of scheduling and communicating to both customers and vendors Cons Limited ability to customize the webapp tool for customer use Review Source VR Verified Reviewer Teaching Assistant Used the software for: 2+ years ### "Powerful tool with clunky interface" January 29, 2018 4.0 Pros EMS has a lot of powerful features and robust reporting. Their customer service is always willing to go the extra mile to help you out. Cons EMS pushes updates to the software at least monthly but a lot of bugs go unnoticed. Some of their notification features, the Web App and Room Sign App/Kiosk leaves much to be desired. I don't always feel that EMS values the input of their customers. Review Source VR Verified Reviewer Operations Technician Music Used the software for: 2+ years ### "EMS" November 26, 2018 4.0 Pros I work in a large event space and EMS helps to keep all of our info organized and everyone on the same page Cons I wish you could search out certain equipment being used throughout the building instead of viewing event by event. Review Source VR Verified Reviewer CFO & Vice President of Business Affairs Used the software for: 2+ years ### "After years of use we left" July 24, 2018 4.0 Pros The system is very robust and our staff could do alot of things with the system. Multiple staff could have access at any given time. Cons It was not intuitive. When we had turnover we lost knowledge base. On-boarding staff with this software was not easy. Review Source TB Tammie B. Service Center Rep/Office Assistant Education Management Used the software for: 2+ years ### "EMS Review " November 22, 2019 3.0 It can be a challenge to use it if you only use it about once a week to pull reports for each area who needs it. Pros I am able to see what events are occurring in which buildings we have on campus. One of the administrators has set up queries for me to look for specifics in our buildings. That saves me A LOT of time. Cons One of the recent complaints I have received from one of our craftsmen is that those who are doing the scheduling can override the system or skip some of the blocks that are purposely built in that causes them challenges. Review Source LB Loreli B. Admissions Coordinator Higher Education Used the software for: 1-2 years ### "Good system but not so user-friendly" May 3, 2018 4.0 We are able to use this to organize our rooms and events and communicate with each other. Pros I like that our office can use this software to log and communicate events with each other and keep track of everything. Cons The software is not too easy to use. There are quite a few functions that took us a while to figure out how to use. Review Source Matthew F. Owner Professional Training & Coaching Used the software for: I used a free trial ### "Feature rich but a pain to learn" December 1, 2019 4.0 Pros It does it's job and because of all the features it allows use from rooms to property and more. Cons Super difficult to learn so it can really kill a new hire... We are looking at other options but when you have a lot of data in the system it makes it really hard to finally make a move. Review Source BN Brianna N. Facilities Service Representative Facilities Services Used the software for: Less than 6 months ### "Good Software" November 22, 2019 4.0 Pros My office uses this software to schedule events around our campus and other entities we use. I really like the options the reservation system offers. It tracks every reservation that has been scheduled whether it's been cancelled or not. The function of putting in the actual attendance vs. the anticipated attendance helps us keep track of groups and plan for the future reservations. Cons I've always felt that this software is not easy to use initially. It's easier now that I have used it more often, but from the beginning, it was quite difficult to figure out how to use it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.