# Page 2 | EMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is EMS the right Facility Management solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232490/EMS-Scheduling-Software/reviews --- EMS 4.4 (65) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of EMS ## Showing most helpful reviews Showing 26-50 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJ Ashlyn J. Event Manager Events Services Used the software for: 2+ years ### "EMS Experience Review" November 19, 2025 5.0 Overall, I am happy with EMS and the ease of using it when organizing event details and sharing BEOs with clients. Pros I love how you can so easily organize event details. I use it literally every single day in my line of work. Cons The fact that there is not an "undo" button or a "back" button. It would be so helpful especially if there was an undo button. Review Source BF Bobbie F. Program Manager Higher Education Used the software for: 2+ years ### "Georgia Tech Professional Education (GTPE)" October 20, 2025 5.0 Easy to use! Looking forward to all updates upcoming. The mobile app will be a great aid when doing onsite tours as well as the ability to update reservations offsite. Pros Ease of use and looking forward to the mobile and AI integrations! I've utilized EMS with Banner and still found the usage easy. Cons Screen size. My eye site is not 20/20, so I've encountered issue of being able to see the screen easily. I've been to navigate around this issue for the present. Review Source MD Matt D. Conference and Event Coordinator Education Management Used the software for: 2+ years ### "EMS 2026 Review " February 25, 2026 4.0 Pros It's easy to use and quite user friendly. Has a robust amount of features to handle just about all of our needs. Cons Would be nice if it could incorporate a. diagraming platform. A lot of our clients various setups require a diagram. Review Source MM Mike M. Director Higher Education Used the software for: 2+ years ### "25+ years of EMS and still happy." March 10, 2025 5.0 Overall, I am always happy with EMS. Compared to the competition it is heads and shoulders above any other solution. EMS has always grown and improved over the years. Pros I have been using scheduling systems for over 25 years and EMS is the gold standard. It is intuitive, powerful, and does everything you need for scheduling meetings, events, classes, and much more. I have been lucky to have been able to implement several upgrades over years from EMS Lite to EMS Pro, and eventually to EMS Campus. Cons Compared to other scheduling solutions there is not much I don't like about EMS. The online interface can be a little slow at times. Review Source CO CHRISTOPHER O. Operations Administrator Higher Education Used the software for: 2+ years ### "Love my EMS" March 19, 2025 4.0 Positive, been working in EMS most of 10 years. Updates actually add useful functions, system is reliable and easy to use. Pros Reliable, consistent integration with MS Outlook. Web client is good. Not a lot of jargony vocabulary to learn, intuitive for event planners. Integration of resources is easy, creating event templates is easy. Cons Does not work well with MAC, requires a secondary PC Desktop to work native on computer. Web client not as functional as native. Review Source ST Sarah T. Senior Room Scheduler Education Management Used the software for: 2+ years ### "Great Database But could be more user friendly" September 24, 2024 5.0 I have worked with EMS 10 years and was part of the configuration process. I find it's a very powerful database that is vastly better than other alternatives I have seen. however, my experience has been one of seeing my coworkers abandoning the database in favor of other platforms they find more user-friendly. Our IT department abandoned it in favor of Service Now, our catering staff abandoned it in favor a catering-specific product, and my new department head prefers to use Salesforce because she likes the reporting feature better, even though EMS does a better job of resource management. Pros EMS is a powerful database that is able to retain a lot of complex data. Cons The search features are a bit old school -- they require people to know more about data entry than is currently taught in schools. Most people these days don't seem familiar with the concept of entering names last-name-first for example, but EMS still requires that 1st contact names be set up and searched for this way. I would advise either a more intelligent search feature that can search for a string ("george") as both a first and a last name or a new format that breaks the name down into two fields. Review Source SB Sue B. Assistant Director, Event Management Higher Education Used the software for: 2+ years ### "JMU's experience with EMS" September 23, 2024 5.0 We've been using EMS since 2012 and have been very pleased with the product. It's used throughout our campus and we have about 95% of our spaces in EMS (vehicles, outdoor spaces, promotional spaces, info tables, etc). Pros The granularity of being able to allow many schedulers throughout campus to schedule their own spaces. Cons Customer support when they moved from phone calls to online tickets. Reason for choosing EMS Product enhancements and ability to streamline processes Switched from [Series25](https://www.capterra.com/p/126015/Series25/) EMS did the best job at our RFP presentations Review Source JB Jessica B. Associate Director of Reservations Higher Education Used the software for: 2+ years ### "EMS - Great product, unlike others out there" September 23, 2024 5.0 We've been using EMS since early 2013 and have implemented several buildings, teams and other things since then. We have recently expanded to our academic classes as well Pros The usability and functionality of the product The wizard The tools - especially the ability to manipulate certain pieces of the reservation The reporting and queries Cons The 50 character limit on so many things The inability to copy diagrams easily The user interface (which may be fixed) The boxy-ness of the desktop client (which may be fixed soon!) Review Source EH Erin H. Medical Assistant Hospital & Health Care Used the software for: 6-12 months ### "Easy Scheduling" December 14, 2024 5.0 Pros Easy way to schedule appointments and verify insurance eligibility. Cons There are sometimes glitches in the system but they are usually fixed same day. Review Source KG Kristy G. Conference and Events Assistance Higher Education Used the software for: 2+ years ### "LeTourneau University and EMS" September 24, 2024 5.0 I have loved diving into the reporting and figuring out how to make it work the best for our campus. Pros I love how easy it is to use and how we have integrated it throughout our campus. Cons Sometimes there are things that we need that it can not do, and we provide feedback, but do not feel like we are heard, except at the Insights conference. I feel like there our ideas are really heard. Review Source ST Serena T. Scheduling System Support Specialist Higher Education Used the software for: 1-2 years ### "EMS - it gets the job done" September 23, 2024 4.0 My overall experience using EMS has been ok. We use it at all times at work. We currently have over 400 space managers on campus. I have trained several of them. Many of them have said they wish EMS were laid out different. Everyone thinks you have to click "confirmation" instead of "change status" to change the status. Pros I like that people across campus can create reservations and include their Dining Services, Transportation Services, AV Services, etc. I like that Public Safety can see the number of people in a space at any given time. Cons The way it looks. It looks like it is from 1995. When I go to send a confirmation email, EMS outlines and puts into red words it does not know, or it glitches when I write anything in the email. Review Source JM Jason M. System Administrator Higher Education Used the software for: 2+ years ### "System Administrator" September 23, 2024 5.0 Great product that meets our needs. Easy to use and move around for our students. Pros Functionality and ease of use. We love the interactive nature. Cons Sometimes customer service has suffered but it is getting better every day. Review Source AD Andrew D. Senior Systems Administrator Higher Education Used the software for: 2+ years ### "EMS Space and Event Management" September 23, 2024 4.0 Pros Ability to add services and spaces in one place. Cons The EMS fat client is old and outdated. Makes it really hard for someone who manages one space. Switched from [Series25](https://www.capterra.com/p/126015/Series25/) Difficulties with the vendor. Mandatory upgrades not in line with our business. Review Source NB Neeta B. Scheduling and Engagement Manager Higher Education Used the software for: 1-2 years ### "Scheduling and engagement manager" September 23, 2024 4.0 Overall my experience with EmS has been positive however the interface could be better for the desktop client. Pros I like the ability for desktop users to manage space requests. I also like the ability to add services to requests. Cons I would like to be able to manage reservations at the booking level rather than the reservation level to allow seamless management of reservations across multiple departments. Review Source BT Brittany T. Director of Events and Hospitality Mgt Higher Education Used the software for: Less than 6 months ### "From a newbie!" September 23, 2024 4.0 Very positive and well received by users. Pros The ability to interact with the end user. The previous product we used did not allow the end user to access their reservation/request changes in real time. Cons It's a pro and a con... There is just so much. It is everchanging. Review Source YJ Yourdonus J. Executive Director Education Management Used the software for: 1-2 years ### "EMS Solution's " September 23, 2024 4.0 Still working on the usage and knowledge base. Pros The scheduling system, Reporting, reports Cons configuration, Master calendar, billing Review Source JM Jim M. Manager, SDI Government Relations Used the software for: 2+ years ### "IDA likes EMS" September 23, 2024 5.0 we love it--very easy to use for reserving conference rooms -- 250 plus conference rooms in two HQ buildings Pros very easy to use for entire company--1000 plus Cons would love to take EMS to the cloud; we have EMS on-prem software right now Review Source CM Cathy M. Corporate Event manager Telecommunications Used the software for: 2+ years ### "Excellent Scheduling Tool" June 26, 2024 5.0 Excellent, very consistent and reliable tool Pros ease of scheduling and communicating to both customers and vendors Cons Limited ability to customize the webapp tool for customer use Review Source BM Brian M. Manager of Scheduling and Operations Higher Education Used the software for: 2+ years ### "Bethel University Administrator" February 22, 2024 4.0 All in all, it's a good experience. Hoping that there will be more improvements and enhancements coming, but all in all, it's a good product. Pros Fairly robust options when it comes to scheduling and event management. It is very hard to create double bookings, which happened weekly with our old software. It is fairly intuitive and easy for most WebApp users to "get" pretty quickly out of the gate. Reports to share information with campus partners is detailed and customizeable so they can see what they need to see or want to see, they can just get their info, or they can see info for the whole event. Cons I don't know what industry standards are, but it seems pretty pricy for the annual license. Also, I wish that customer suggestions or fix ideas were taken more to heart - I have suggested several things and pointed out errors that are deemed as "Will not implement" when clearly something should be done. Also, timeliness on what they do promise has been an issue. They say this is coming, and then 2 years go by and it's still not there. -- that was more in my early days of using it - I think that has stopped because they know they do not want to promise something and then take years to deliver. Switched from [Series25](https://www.capterra.com/p/126015/Series25/) It was Resource 25 at the time. EMS was more robust system and better accuracy at the time. I think. I wasn't in this role at the time. Review Source MC Merrill C. Director of Auxiliary Services Higher Education Used the software for: 2+ years ### "EMS Use on a Small Campus" February 29, 2024 4.0 I have been happy with the product. As EMS has grow within Accruent it has been harder to know our reps and get basic support Pros I like the layout and structure and power of event organization Cons Overtime where they have developed has been more for flex space and international business I feel and less the original higher ed use and it need to coordinate with gmail Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) More effective scheduling and resource management Review Source Response from Accruent March 4, 2024 Hello! Thank you for your EMS review! At Accruent, we are constantly working to better meet your needs and expectations, and this feedback is crucial to that process! We will pass this along to our product team. Thank you again. SJ Sandra J. Facilty Scheduler Education Management Used the software for: 2+ years ### "EMS Survey" March 8, 2024 4.0 Very disppointed with support a couple years ago but now it's a bit better. It still would be nice if there was an online chat option for help here and there with the sysem. I usually have to search and search the help documentation and take a few guesses if I need to implement something new. Pros I like that it will not allow me to double book anything... unless I really insist. I like the calendar feature Cons It's very hard to figure out and find features that help to get the job done. Support to do so was very poor but seems to have gotten better lately. There's a strange, back-door type method to fix the configuration on a combo room but I appreciate knowing the trick Review Source Response from Accruent March 18, 2024 Thank you for your honest feedback! At Accruent, we strive to meet your needs and expectations at all times, and this input will help us further improve. We will pass your feedback along to the product and support teams. VR Verified Reviewer Application Systems Engineer Higher Education Used the software for: 2+ years ### "Very funconal" February 29, 2024 5.0 very help affordable software that allows us to reserve spaces all over campus. Pros We like EMS as it has a lot of flexibility that allows us to use it how we want to. Cons the lack of an api for integration. we wanted to integrate more with it but couldn't accomplish what we wanted. Review Source Response from Accruent March 4, 2024 Hello! Thank you for leaving your review of EMS. At Accruent, we're constantly striving to meet your needs and exceed your expectations - and this feedback is crucial to that process. Thank you again. VR Verified Reviewer Public Affairs Signature Events Coordinator Libraries Used the software for: 1-2 years ### "Complex, yet easy at the same time." September 10, 2018 4.0 We used EMS for internal and external events within our organization. We recently switched to Communico and I'm desperately missing EMS, which seemed built for our needs. We could easily tell what events were internal and which ones were external, what was a meeting and what was a special event. Pros EMS let us view all of our events happening in one day on one easy-to-view screen. I could easily sort via a drop down and insert things like furniture, a/v needs, and other information by copying it over from another event. I also liked the ability to copy an entire event without having to do much work. Reports are easy to read. I liked that I could see who created each event so I knew who to contact if I had questions. Cons There's a lot going on with this software. It seemed as though some ways of doing things were convoluted, but once I figured it out, it was easy. It was a little slow at times, but we DID have an outdated version. Review Source RC Rachel C. Manager for Conference and Event Services Events Services Used the software for: 1-2 years ### "Lots to Offer, Lots to Learn" March 30, 2020 4.0 EMS is very complicated up front because of everything that it offers. There are so many different uses and parts of the software, so it does have a steep learning curve. However, once you learn the system and its shortcuts, it is very useful and offers a lot for your organization. Pros I appreciate all of the different functions that this software offers. I use the reporting, calendar, and billing systems almost daily, and could not do my job without them. I am lucky that my designated customer service rep is knowledgeable in EMS, and can quickly guide me through any questions that come up. Cons Before switching to EMS Campus, the biggest issue we had was that only two users at a time could be on the software. Our team was too big for this, but once switching to Campus, it has been resolved. With EMS Campus, my biggest pet peeve is that everyone on our umbrella account has their own information in each drop down menu throughout the system, so it is difficult to keep the system clean and overly personalized for our office. Review Source VR Verified Reviewer Teaching Assistant Used the software for: 2+ years ### "Powerful tool with clunky interface" January 29, 2018 4.0 Pros EMS has a lot of powerful features and robust reporting. Their customer service is always willing to go the extra mile to help you out. Cons EMS pushes updates to the software at least monthly but a lot of bugs go unnoticed. Some of their notification features, the Web App and Room Sign App/Kiosk leaves much to be desired. I don't always feel that EMS values the input of their customers. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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