# Page 3 | EMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is EMS the right Facility Management solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232490/EMS-Scheduling-Software/reviews --- EMS 4.4 (65) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of EMS ## Showing most helpful reviews Showing 51-65 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Rebeka S. Director of Membership Non-Profit Organization Management Used the software for: 2+ years ### "EMS" November 19, 2019 5.0 Overall this works very well for us and keeps a large organization running efficiently. Pros has proven to be a good organization system for room bookings. We use it internally for a large synagogue where there are multiple classrooms and function rooms that are used all day, every day between the synagogue staff, day school staff and religious school staff. Cons The "look" of it is very antiquated. There must be a more attractive platform on which to present this software. Also, you have to go through (sometimes hard-to-find) wizards to duplicate booking details, and it always seemed like there must be a smoother way to accomplish that step. Review Source VR Verified Reviewer Operations Technician Music Used the software for: 2+ years ### "EMS" November 26, 2018 4.0 Pros I work in a large event space and helps to keep all of our info organized and everyone on the same page Cons I wish you could search out certain equipment being used throughout the building instead of viewing event by event. Review Source GC Gary C. Engineer Utilities Used the software for: 6-12 months ### "Easiest tool for setting meetings" November 5, 2021 5.0 Overall, is an important tool in our day-to-day meetings. Overall, it is an easy software to use for setting up meetings. It's very responsive and has never crashed on me or disconnected my calls. I would high recommend for any businesses that operate virtually to use EMS as a video conference program. Pros The most I liked about using is how easy it is to set up conference rooms for meetings. Compared to zoom, EMS has an easier interface and can allow my teammates to simply join rooms for meetings and set up scheduled times. In addition, the video conference calls are high in quality. Cons The least I liked about this software would probably be the interface. While it's easy to use, the UI may need an update in appearance as it appears to be outdated. Review Source VR Verified Reviewer Conference Services Manager Facilities Services Used the software for: 6-12 months ### "User-friendly compared to other systems but missing features" June 5, 2018 3.0 Pros At this time, I am able to complete everything I need with (specifically Web Client EMS). You can customize your reports and easily schedule events. You can also add as much or as little detail as you need. Cons Customer Service has not been easy to work with (at least for us as Web based clients) and usually can not fix our issues. We have to fix them ourselves. Review Source PT Paul T. IT Systems Admin Non-Profit Organization Management Used the software for: 2+ years ### "Ok, but not as good as previous" September 18, 2017 3.0 Managing Rooms for events Pros Very powerful software and it can serve your organization regardless of size (and can expand with you as you grow. They have moved into the online presence very well and we have used them as a company with close to 100 rooms with little complaint. Cons We've used for years and i would brag that there software was my favorite to use as a systems admin. easy to deploy and do monthly updates. However, that has dropped off severely in the last year or two. While it is not bad, it does not rise to the quality that I have come to expect from them. Review Source VR Verified Reviewer CFO & Vice President of Business Affairs Used the software for: 2+ years ### "After years of use we left" July 24, 2018 4.0 Pros The system is very robust and our staff could do alot of things with the system. Multiple staff could have access at any given time. Cons It was not intuitive. When we had turnover we lost knowledge base. On-boarding staff with this software was not easy. Review Source BB Bruce B. IT Specialist Higher Education Used the software for: 2+ years ### "EMS Software " October 9, 2020 4.0 The software once installed is quite solid and reliable. Updates come out periodically, but it's not necessary to install them all. Update scheduling is done at the convenience of the administrator. Pros The suite requires a number of software installs which varies depending on institutional needs. This gives the institution great flexibility when deciding which modules are needed for any particular tasks. Cons There are a lot of moving pieces all requiring separate installs, and separate updates. I'm not viewing this as a negative, but it does come with the territory. Review Source TB Tammie B. Service Center Rep/Office Assistant Education Management Used the software for: 2+ years ### "EMS Review " November 22, 2019 3.0 It can be a challenge to use it if you only use it about once a week to pull reports for each area who needs it. Pros I am able to see what events are occurring in which buildings we have on campus. One of the administrators has set up queries for me to look for specifics in our buildings. That saves me A LOT of time. Cons One of the recent complaints I have received from one of our craftsmen is that those who are doing the scheduling can override the system or skip some of the blocks that are purposely built in that causes them challenges. Review Source JD Jeanne D. Director of Advancement Education Management Used the software for: 2+ years ### "I have used EMS for years. I can do everything I need." May 25, 2017 5.0 It helps multiple groups coordinate our facility usage here at our school and church. We are able to quickly and cleanly see whether a space is for use. It has streamlined communication about space usage over many users. Pros I like the level of detail it provides. You can see everything about an event quickly. You can drill down and create more levels of complexity however you see fit to use it. Cons It can be time consuming to really use it to its fullest and add all those event detiails, but its always optional. You can include as much or as little as you need. Review Source LB Loreli B. Admissions Coordinator Higher Education Used the software for: 1-2 years ### "Good system but not so user-friendly" May 3, 2018 4.0 We are able to use this to organize our rooms and events and communicate with each other. Pros I like that our office can use this software to log and communicate events with each other and keep track of everything. Cons The software is not too easy to use. There are quite a few functions that took us a while to figure out how to use. Review Source KN Kelsie N. Facilities Service Representative Facilities Services Used the software for: 6-12 months ### "Conveniently Easy" November 22, 2019 5.0 Pros It's really easy to find reservations that have been booked, and look at reservations that same day, in a week, month, or year. Which helps our organization plan ahead of time for set up and take down. The reports that we download are easy to read and sort through. Cons When we go through Wizard to create reservations, there are some details that we want to add but it's difficult to find how to add those reservations. I have not been able to find a way to add comments in the reservation, which can be frustrating for us and the customers that booked the reservation with us. Review Source AL Arwynne L. Sr. Supply Tech Logistics and Supply Chain Used the software for: Less than 6 months ### "Wonderful Experience" June 4, 2024 5.0 It is an amazing experience. I received excellent customer service from this team. Pros The ease of selecting a location and time for meetings. Cons The hoops that you have to go through to get access Review Source NG Nathaniel G. Instructor Evaluation Specialist Education Management Used the software for: Less than 6 months ### "EMS User" November 27, 2019 5.0 Pros There is a department on our campus that schedules some of the events around parts of campus, and it's really easy to pull reports they create and look what events were booked so we can create work orders for setup, cleanup, repairs, and so forth. Those reports save me a lot of time, and I'm able to be more efficient in my assignments. Cons After we create a reservation, it has to be approved by the scheduling office. Sometimes they miss confirming it, therefore, reservations can get overridden because we had to depend on other people to confirm the reservation. This causes challenges with our customers and other departments that we would like to avoid. Review Source BN Brianna N. Facilities Service Representative Facilities Services Used the software for: Less than 6 months ### "Good Software" November 22, 2019 4.0 Pros My office uses this software to schedule events around our campus and other entities we use. I really like the options the reservation system offers. It tracks every reservation that has been scheduled whether it's been cancelled or not. The function of putting in the actual attendance vs. the anticipated attendance helps us keep track of groups and plan for the future reservations. Cons I've always felt that this software is not easy to use initially. It's easier now that I have used it more often, but from the beginning, it was quite difficult to figure out how to use it. Review Source MT Madison T. Facilities Service Representative Facilities Services Used the software for: Less than 6 months ### "EMS" November 22, 2019 5.0 Pros We often have to pull reports in our office, and makes it really easy to get the data. I love the usage reports that we can pull and tailor it to what we need. The reports are easy to pull edit to what you need. Cons When we make reservations, we have to specify a beginning and end time for the reservation. However, when there are multiple days, the two initial times remain and it's difficult to change the times to what we need. It's a confusing feature that is not user friendly. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.