--- title: "PetsApp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PetsApp Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/232597/PetsApp/" page_type: "product" language: "en" --- # PetsApp Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PetsApp ## What is PetsApp? We build better ways for veterinarians to engage with their customers, advocate for their patients and ensure that veterinary care remains accessible through our all-in-one communications platform. Text chat, video consults, digital payments - all made easy through our dedicated client communication & workflow management solution. - 4.9/5 rating from 12k+ pet-owner reviews - $170 average revenue per customer interaction - Daily inbound calls reduced by an average of 3 hours ## What is PetsApp used for? [Veterinary](https://www.capterra.com/veterinary-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Overall rating Based on 38 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PetsApp?[Manage this product listing](https://www.g2.com/products/petsapp/claim_requests/new?auto=true) ## PetsApp Overview Updated September 2026 AI summary PetsApp offers businesses using veterinary and patient engagement software a suite of tools for managing appointments, client communication, patient records, and payments. With features like telemedicine, live chat, reminders, and integration options, it supports both administrative and client-facing workflows. PetsApp is available across cloud and mobile platforms, making it accessible for organizations of all sizes. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PetsApp 4.8 (38) VS. [### ModMed](https://www.capterra.com/p/124590/EMA/) [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (38) Ease Of Use 4.6 (566) Value For Money 4.6 (27) Value For Money 4.3 (447) Customer Service 4.6 (35) Customer Service 4.3 (555) ## PetsApp alternatives [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) Highest Rated [DocVilla](https://www.capterra.com/p/203619/DocVilla/) [5.0 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203619/DocVilla/) [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) [4.7 (70)](https://www.capterra.com/p/157424/Review-Wave/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157424/Review-Wave/) [View all alternatives](https://www.capterra.com/p/232597/PetsApp/alternatives/) ## FAQs about PetsApp Overview ### Which roles and teams benefit most from PetsApp? PetsApp is most used by veterinary clinicians, front-desk teams, and practice leaders who need smoother client communication and daily workflow coordination. Vets and nurses use it to support patient updates and follow-ups, while reception and client care staff manage appointments, messaging, and service requests. Managers use it to improve efficiency and client experience. Answer based on 38 reviews Overview ### What company size and specific industries is PetsApp built for? PetsApp is designed for veterinary clinics, including small and midsize practices that need better control of client communications, higher capacity use, and improved team coordination. It is aimed at animal care businesses in the veterinary sector rather than general-purpose companies or other industries. Features and Usability ### What are the key features of PetsApp? PetsApp offers appointment scheduling, automated scheduling, and check-in/check-out for practice operations, plus billing and invoicing, payment processing, and electronic payments. It also includes client management, patient records management, care plan management, charting, reminders, SMS messaging, live chat, telemedicine, and reporting and analytics. Integrations ### Which third-party tools and platforms does PetsApp integrate with? PetsApp integrates with 10 third-party tools and platforms, including Merlin, Animana, Cornerstone, Covetrus Avimark, Covetrus vRxPro, IDEXX Neo, VetCloud, VetIT, Vetspire, ezyVet, Wix, WordPress, Google Analytics 360, RHAPSODY CRM, and Rapsody. Merlin is the most cited integration, alongside practice management, CRM, analytics, and website tools. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does PetsApp offer? PetsApp provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, group presentations, self-paced reference, and recorded walkthroughs for teams getting started with the product. Answer based on 2 reviews Getting Started and Support ### What customer support options does PetsApp offer? PetsApp provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback on support is available in the catalog data, so user experience details such as response speed, helpfulness, or common issues cannot be confirmed. ## Features AI summary Based on 1,661 Veterinary reviews Capterra data shows that buyers of veterinary software rank the following features as their top priorities: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**59%**) PetsApp supports all three features that reviewers rate most highly: **Billing & Invoicing**, **Patient Records Management**, and **Charting**. Together, these capabilities help veterinary practices manage payments, maintain complete patient histories, and document care accurately, allowing teams to run daily operations more efficiently and support better client and patient service. Billing & Invoicing 4.5 (21) 33.33% of 21 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Patient Records Management 3.9 (19) 36.84% of 19 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Prescription Processing 4.4 (19) 57.89% of 19 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Appointment Scheduling 4.0 (18) 55.56% of 18 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Messaging 5.0 (21) 71.43% of 21 reviewers that rated this feature as important or highly important Communicate using messages within the system Payment Processing 4.5 (20) 50.00% of 20 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions PetsApp 48 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Telemedicine: Meet with patients remotely - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Conferencing: Connect with meeting participants remotely over video - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (38) 4.5 Based on 38 reviews ## Pricing Value for money 4.6 (27) ### Starting price Free trial available Value for money 4.6 (27) 4.6 Based on 27 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[ ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[ Covetrus vRxPro](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/)[ IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[ Animana](https://www.capterra.com/p/92895/Animana/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (35) 4.6 Based on 35 reviews ## User reviews Overall rating 4.8 Based on 38 reviews Filter by rating 5(32) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent LR Louise R. Practice Manager Veterinary ### "Use of PetsApp within Veterinary Clinic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2024 Extremely positive experience both in using the app and with any dealings with the wider support team. We have always had the one main point of contact which has been invaluable as you do not speak to a different person each time you contact the team. Our Customer Success Manager is enthusiastic and knowledge, and has been there supporting us from day one. Pros PetsApp is user friendly and was relatively easy to set up in a way which best suited our clinic. The staff were readily available and provided guidance and support from the very beginning, supplying how to videos etc which were easy to follow. One of the most important features has been the integration with the software already used in the clinic, thus enabling us to link out client database and set up reminders, chats, campaigns etc with ease. What I have loved most about PetsApp is it has allowed our clients to access the clinic via chats, messages and enabling them to make their own appointments using the app at a time that is convenient to them. The app itself, for the client is free to download and use, it is well set out and is simple for clients to use, even those with limited knowledge or use of IT. The initial set up was completed with minimal effort at our end, most of the work was carried out behind the scenes by the PetsApp team. After the initial set up and training, we (the clinic) have a free reign on how we set up campaigns/promotions/reminders/appointment requests. There are no restrictions on what we ourselves can do which in my experience with other such services, this function has been quite restricted and generic. For clients to sign up, the process has been simplified by production of a QR code they can scan onto their phones and download the app. We have also been provided with posters and leaflets with such information, which can be used in reception and waiting areas. Another of my favourite functions is that of the wellness plan with the app. Clients them selves are able to sign up to the plan, entering their banking details etc for the DD, meaning we in the clinic no longer need to have access to this information. Support is always available either by using the help section or sending a message f you are unable to find the topic for help. You are also able to schedule one to one video chats with your support manager at a time which suits you. Finally, there have been no glitches or downtime with the app. This in itself is vital. Any issues or concerns are dealt with without delay and you are kept up to date with new developments. Cons Honestly nothing. Dare I say I wish I had been the one who had the idea for the app Switched from [Premier Construction Software](https://www.capterra.com/p/133101/Premier/) We wanted to have the most efficient and cost effective product Reasons for choosing PetsApp We chose PetsApp because it is everything we wanted, and more, as a means to communicate effectively with our clients in addition to be compatible with software already used and cost effectiveness Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP ana paula S. VENDEDORA Veterinary ### "Positivo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2023 um recurso que veio para mudar a vida de muito que ama pets Pros um produto muito om, para tutores e profissionais, ajuda muito no dia a dia Cons ocupa muito espaço no celular, tem que ter um aparelho bom Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Collette R. Client Experience Manager Veterinary ### "Great Communication Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2022 Great App, good forward thinking company to work with, always willing to ideas and grow the service Pros Easy to add images and keep owners up dated when their pet is in for treatment. Quick and easy to use for the team and clients, reduces phone calls Cons The reporting system need more options than current month or all time Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 21, 2022 Thanks for your feedback Collette. We're always trying to improve our features and your feedback will help with that. Have a great weekend! JJ Jack J. Senior Receptionist & VIP Club Administrator Veterinary ### "So simple to use and very effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 17, 2022 Pros Ease of use, effective way to communicate with clients without them having to ring the practice, only allowing messages to be marked as "Read" once they're actioned by a staff member so they don't get missed. Cons To be able to see patient ID numbers when using the app through your mobile phone, to be able to see who declines/approves appointment requests made by clients Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 18, 2022 Thanks for your kind review Jack! Have a wonderful day. MB Mike B. Receptionist Veterinary ### "Clinical Review from Donaldson's Vets - First week trial (Basic features)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 13, 2022 Pros The System is very clean and simple to use, the ease of access is a great selling point for ourselves and our clients. We have been able to to sort out many queries and problems from the clients that are trailing the software with us and having no time constraints to answer the clients has meant we haven't had to ignore the phones during this. The hope and goal is to bring our call volume down so the main calls we get are emergencies or things that need to be handled either more personably by phone or in person. We look forward to being able to take payments as I believe this will cut down on the stress that clients can have about paying over the phone or having to come into the branch. Cons My main frustration with the software is I wish we could link Merlin and Pets App together for booking appointments or ordering medication as well as access the records for our clients pets. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 14, 2022 Thanks for your review Mike. Have a puurrrfect day! LC Lauren C. Receptionist Veterinary ### "Petsapp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 January 6, 2022 Has been very convenient and useful. Pros The app and its features are simple and easy to use. Cons A list of appointment trails would be useful for when patients book via the app. A chat should automatically close once it has been open for 5 days+ Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 10, 2022 Hi Lauren, Thanks for your review and have a wonderful 2022. LP Louise P. Client care manager Veterinary ### "Great petsapp " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 6, 2022 Pros Easy to use Simple Reliable Great to ease phonecalls Cons Nothing really. Lots can be done with it that we currently do not use Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 7, 2022 Hi Louise, Thanks for your review and have a wonderful 2022. VF Vicki F. Receptionist Veterinary ### "Easy to use and beneficial " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2021 Never had any problems Pros The ease, it was easy to learn and our clients love it. Cons The cost, even though it is a very good service. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 4, 2022 Thank you for your review Vicki. Have a wonderful 2022! GG Gillian G. Director Veterinary ### "Rapid implementation of PetsApp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2021 Great. The team is very enthusiastic and helpful. We started using PetsApp during the pandemic, looking for a solution that would help reduce phone volume and assist with client payments - both were easily achieved. Pros PetsApp was easy to onboard and clients quickly engaged with the app. Cons Would like easier reconciliation of daily payments - have a way to view payments made during our business day Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 6, 2021 Thanks for your review and brilliant feedback Gillian. Have a great day! SM Sophie M. Head veterinary nurse Veterinary ### "Positive review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 29, 2021 Positive - moving forward we are planning to do our Pre op and post op interaction this way Pros Easy access to have chats with clients - especially for none urgent things Also great for photos and videos Cons Would be great to connect with our practice software - So conversation/ photos directly link to patients records Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 30, 2021 Thanks for your kind review and useful feedback Sophie. We are constantly adding new pims integrations into PetsApp and have some exciting announcements to be released very soon! Have a wonderful day. [View all Reviews](https://www.capterra.com/p/232597/PetsApp/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ModMed vs PetsApp](https://www.capterra.com/compare/124590-232597/EMA-vs-PetsApp)