--- title: "MyLoyal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MyLoyal Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/232600/MyLoyal/" page_type: "product" language: "en" --- # MyLoyal Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MyLoyal ## What is MyLoyal? Established in 2016, MyLoyal has guided clients through loyalty management, expanding their base of loyal customers with our loyalty solution and rewards program. In a dynamic trade with The MyLoyal solution being used by clients in 10+ countries, branching across a wide range of industries, a frontline digital platform is needed to reach their consumers directly. We view loyalty as an ecosystem where built-in loyalty, marketing communication and advanced customer analytics come together to ## What is MyLoyal used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MyLoyal?[Manage this product listing](https://www.g2.com/products/myloyal/claim_requests/new?auto=true) ## MyLoyal Overview Updated September 2026 AI summary MyLoyal enables small and midsize businesses to build and manage customer loyalty programs, offering features like campaign management, rewards tracking, and membership management. The platform supports multi-channel communication, customer segmentation, and customizable branding, with options for gamification, referral tracking, and gift card management. It deploys via web, cloud, and mobile apps, supporting integration with third-party tools. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MyLoyal 5.0 (5) VS. [4.9 (3,835)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price Contact vendor Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.9 (3,835) Value For Money 5.0 (3) Value For Money 4.9 (3,458) Customer Service 5.0 (5) Customer Service 4.9 (3,518) ## MyLoyal alternatives [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (192)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [4.9 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [Boomerangme](https://www.capterra.com/p/241848/Boomerangme/) [4.8 (48)](https://www.capterra.com/p/241848/Boomerangme/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241848/Boomerangme/) [View all alternatives](https://www.capterra.com/p/232600/MyLoyal/alternatives/) ## FAQs about MyLoyal Overview ### What company size and specific industries is MyLoyal built for? MyLoyal is designed for retail businesses, restaurant chains, and entertainment companies that want a loyalty solution with a customized app for each client. The description points to organizations of varying sizes within these sectors, especially multi-location brands that need customer loyalty programs tailored to their operations. Features and Usability ### What are the key features of MyLoyal? MyLoyal offers loyalty program tools such as rewards management, loyalty cards, gift card management, and promotions management. It also includes campaign management, campaign segmentation, campaign analytics, customer profiles, customer activity tracking, and reporting/analytics, plus multi-channel communication, SMS marketing, referral tracking, and third-party integrations. Integrations ### Which third-party tools and platforms does MyLoyal integrate with? MyLoyal integrates with 8 third-party tools and platforms, including Adobe Commerce, Shopify, Shopify POS, WooCommerce, Countly, Firebase, FlexyBox, and NaviPartner. These catalog integrations cover ecommerce, analytics, and retail operations, giving MyLoyal connections across common sales and customer data environments. Getting Started and Support ### What training and onboarding options does MyLoyal offer? MyLoyal provides in person training, live online sessions, and webinars to help teams get started. In person training supports face-to-face instruction, live online sessions allow guided remote setup, and webinars offer scheduled group learning and product walkthroughs. Getting Started and Support ### What customer support options does MyLoyal offer? MyLoyal provides Email/Help Desk, Knowledge Base, and Phone Support. Support access is straightforward through these channels, giving users written guidance, self-service articles, and direct phone contact when needed. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) MyLoyal supports all three features that reviewers identify as most important: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build repeat customer engagement, manage incentives more effectively, and connect loyalty data with other systems, allowing teams to run more consistent retention programs and make better customer relationship decisions. Loyalty Program 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Gift Card Management 3.4 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Loyalty Cards 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage loyalty cards that hold rewards and promotions to incentivize customers to return Member Portal 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Online gateway through which members can access/update personal information Membership Management 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families MyLoyal 31 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Activity Tracking: A report showing what actions customers perform - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Referral Tracking: Log and store the source of contacts/leads - Rewards: Provide rewards, monetary or non-monetary, based on incentive programs - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Features 5.0 (5) 5.0 Based on 5 reviews ## Pricing Value for money 5.0 (3) Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Firebase](https://www.capterra.com/p/160941/Firebase/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[ Countly](https://www.capterra.com/p/140992/Countly/)[ NaviPartner](https://www.capterra.com/p/150396/NaviPartner/) ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EM Eliza M. Product Marketing Manager Information Technology and Services ### "Taking our loyalty program to a whole new level! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 4, 2023 It has been a great experience. The team does everything in their power to help create an end product we loved. Our customers are feeling appreciated, and we are seeing customer retention increase! Pros It fully integrates into your systems - both POS and e-commerce! Personalised communication means we can insure it aligns with our brand voice and creates a seamless experience for our customers! Cons It needs to be integrated with your POS system which makes implementation a little bit longer but it is worth it in the end! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MD Martin D. Director Retail ### "Experts in retail & restaurant industry" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2023 Pros The knowledge of the retail and restaurant industry and the right solution for the industry. Cons More POS integrations are underway which is great Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LG Lidija G. Manager Furniture ### "The best SaaS platform to manage your loyalty program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2023 Pros It's a great SaaS platform to manage your business loyalty program and engage with your customers through the mobile application that MyLoyal provide. There are so many great functionalities, that gives value both for the business and for the end-user. I really like the "digital wallet" function, where you can get 5-10% cash-back from each transaction you make! They also have functionalities such as Games, News, Events, Takeaway, which help to engage with the brand even more. Cons I would like to have a Gift-card functionality on the app, so that you could buy it and keep it inside the app. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA Andrea A. Asistent Food & Beverages ### "Loyalty for everyone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 27, 2023 Great product! Pros \- Stamps cards feature- Wallet (Cashback) Cons In general I think the features are really great Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 28, 2023 Thank you JM Jevgenij M. Managing Director Information Technology and Services ### "The most robust solution in the Nordic market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2023 Pros It has full integration with POS and e-commerce systems. Plus white-label mobile application allows to get more users to use loyalty program. Cons Requires POS system integration, therefore it is a longer launch process. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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