# Evolve Permitting Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Evolve Permitting the right Permit solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232696/Evolve-Permitting/reviews --- Evolve Permitting 4.9 (7) [View alternatives](https://www.capterra.com/p/232696/Evolve-Permitting/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Evolve Permitting Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BA BENJAMIN A. Planning and Inspections Director Government Administration Used the software for: 6-12 months ### "Totally Streamlined our Process, Increased Customer Satisfaction, and Improved Employee Engagement" May 21, 2021 5.0 With the implementation of Evolve permitting module, we have reduced phone calls from over 100 per day to less than 10. We have reduced permit turnaround times by up to weeks. We have gained so much efficiency that we have been able to hold off on hiring additional permit tech staff to process permits. Overall, we are extremely satisfied. Pros The online ease of use for customers and staff has been a real game changer for our department. We have gone from pushing paper through an inefficient process to all online review, which has improved efficiency, reduced staff and customer frustrations, and saved time and money in the development review process. Cons The IGinspect app has some room for improvement that we have discussed with our Infovision project team. It lacks some features that the previous inspections app had, but Infovision has listened to us about it and is working on upgrading the app to include new features. Reason for choosing Evolve Permitting We looked at 6 products including Evolve. The functionality of Evolve permitting combined with the expandability to include additional modules that would support other department functions was a large driver to choose Evolve. Just as importantly were the project team that provided the initial demonstration and their overall engagement in our needs and friendly and helpful customer focus. Switched from [Tyler Enterprise Permitting & Licensing](https://www.capterra.com/p/172780/EnerGov/) We switched because of the lack of customer support and focus from Energov that was necessary to implement the online customer service module. The internal Energov product that was used was also clunky compared to Evolve Permitting. Review Source SC Susie C. Business Manager Government Relations Used the software for: 2+ years ### "Permitting software" May 27, 2021 5.0 We are able to provide online permitting which proved to be extremely valuable during the pandemic. Pros The ability to have complaints/permits/projects all in one system. All of the users related to Permitting in our county can all access the system and we can monitor all reviews. On the permit side, our inspectors are entering inspections in the field, customer/building gets results emailed to them in real time. Also all of our customers can apply online from home if they prefer. The system is used by Building Code, Environmental Health, Fire Marshal, Stormwater, Planning/Zoning and Public Works Engineering. Cons Things are constantly evolving in the Permitting world so as long as we are able to continue to keep up with these changes inside of the software there are no concerns from us! Switched from [POSSE](https://www.capterra.com/p/127378/POSSE/) Cost and constant challenges on upgrades and change requests. Review Source MH Melissa H. Chief Building Official Government Administration Used the software for: 2+ years ### "Evolve Permitting & Inspection Review" June 1, 2021 4.0 This software was our first web-based solution implemented by our organization. It greatly reduced the amount of office walk-ins as well as phone calls. Also, the function of being able to upload all documentation associated with the project has made the retrieval process much smoother. Pros The implementation team worked closely with our staff to develop the system to meet our specific needs. The software is user friendly for internal as well as external use. Cons Notification for resubmittals could be easier. Review Source JB Julie B. Residential Plan Review Government Administration Used the software for: 2+ years ### "Company knows the permitting process" June 1, 2021 5.0 The customization that is built in to the software makes for a great end product that we continue to improve. Pros Plan review process extremely fluid. Easy access from your workflow to all pertinent information needed to complete plan review. Customize plan review comments to each template. Cons Honestly not any features about the software that I don't like. It integrated well with our previous system. Alternatives considered [Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/) Reason for choosing Evolve Permitting Much more user friendly and customizable. Also it was clear the company understands the process of permitting from beginning to end. Review Source JZ John Z. Chief Building Official Government Administration Used the software for: 2+ years ### "Excellent Permit, Code Enforcement and Planning Software" May 24, 2021 5.0 Overall Evolve has really helped our Department in efficency and transparency. The online workflow for inspections saves phone calls or trips back to the office or to another side of town as inspection requests come in. The planning site plan review module has been great for keeping track of reviews and having the ability to see comments from other reviewers on the project in one place. Pros The features that are most useful are - The abilty for contractors to view results of plan reviews and inspections online. The fully customizeable software for our own City to match our needs. The ability to interact with GIS. The ability for contractors to make inspection requests online. The ability to track cases of code enforcement. The customizeable reports are great for collecting data to use in measuring for strtegic planning. The software is easy to use and is very simple for customers to use for online permit and plan submittals. Cons Something that could be improved is the contact portion for an account as we have had some negative feedback from employees of contractiors that they receive emails that don't relate to projects they are working on. This happens when there are multiple contacts for a single account. Review Source WH William H. Chief Inspector / Zoning Administrator Government Administration Used the software for: 2+ years ### "Flexible and solution oriented" May 24, 2021 5.0 I don't know where we would be without Evolve. We have seen record growth over the last several years and we have been able to keep up with permits and inspections thanks to Evolve. Over the last year with the flexible work schedules and ability to apply for permits online, it has been incredible to keep doing business. Pros This software is easy to use and very customizable compared to other software options. Evolve has brought us the ability to work as a team across various departments so everyone can provide input on proposed projects within the city. The workflow feature is excellent as well and really helped to stream line work and follow up inspections. Cons Integration with Microsoft outlook would be a plus. Review Source AM Audra M. Community Development Director Government Administration Used the software for: 2+ years ### "Bryan County, GA" May 18, 2021 5.0 Very positive. Great help during the pandemic as we had to do everything digital. Pros Easy to use. Links related cases/software. Tracks projects from start to finish. Cons I don't have any comments for this topic. Reason for choosing Evolve Permitting prior relationship, smaller company so felt like better fit, experience working with semi-rural counties. Review Source Similar Products Featured