# Maropost Commerce Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Maropost Commerce Cloud the right eCommerce solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232706/Maropost-Commerce-Cloud/reviews --- Maropost Commerce Cloud 4.2 (72) [View alternatives](https://www.capterra.com/p/232706/Maropost-Commerce-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Maropost Commerce Cloud Ease of use 3.9 Customer Service 4.0 ## Pros and Cons in Reviews TD Tim D CEOMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “The Maropost platform is very future-proofed and scalable, so it serves our clients very well even with large inventory ranges of 300,000+ SKUs and with 1000+ transactions a day. “ July 14, 2022 YP Yigit P Business DevelopmentConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “I think initial line of customer support needs and triage needs to be improved as some problems are misunderstood, miscommunicated which results in negative publicity for the company“ November 6, 2024 YP Yigit P Business DevelopmentConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “I feel looked after and I trust I can build more using the platform.“ November 6, 2024 GZ Gabriel Z Performance MarketingFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The CS representatives don't even understand the platform and it's complexities so expect to be always referred to the documentation which is not really usefull.“ July 21, 2022 TD Tim D CEOMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “We get excellent support that in turn helps us serve our own clients effectively. “ July 14, 2022 GP Gavin P DirectorAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “Frustrating.“ July 7, 2020 HA Hussein A eCommerce SpecialistMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “On top of that, they have a POS system which helps to streamline the offline side of your business with your online.“ May 30, 2020 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Logistics Manager Construction Used the software for: 6-12 months ### "Adequate, getting more costly" July 17, 2019 4.0 There are workarounds to the most inconvenient aspects and still a lot to like about this software. Pros Handles eCommerce to Dispatch very well. With third party modifications required to suit requirements. Cons Advanced inventory, while adequate, it misses a lot of important things. Such as only being able to enter landed costs on receiving a PO, by adjusting the purchase price to include a per item costing. Rising costs will be hard to accept if the service and support does not improve also. Switched from [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Costs Review Source YP Yigit P. Business Development Consumer Goods Used the software for: 2+ years ### "Great Affordable Ecommerce Cloud" November 6, 2024 5.0 Very happy. I feel looked after and I trust I can build more using the platform. Pros I am using Maropost-Neto to service my large e-commerce store. I have 2 million listings and their backend handles my unique needs very well. I had experienced hiccups on the way but they were always solved along the way. Maropost (Neto) is an affordable and flexible alternative to popular ecommerce solutions. I think it has all the necessities on top of affordable flexibility it offers. Cons I think initial line of customer support needs and triage needs to be improved as some problems are misunderstood, miscommunicated which results in negative publicity for the company Alternatives considered [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Maropost Commerce Cloud Shopify has hidden limits on how many products you can list. Also Shopify plus is very expensive esp considering addons. Review Source VR Verified Reviewer Managing Director Sporting Goods Used the software for: 2+ years ### "Money grabbing disgrace" March 6, 2019 1.0 Pros Nothing. They are a greedy disloyal company. Check out Google reviews and other review sites Cons What was a fantastic Aussie start-up has turned into a greedy money grabbing disgrace. Supported Neto for about six years with three separate businesses thru Neto's growth period, only to be screwed over by \[name removed\]'s desire for grandeur. As other reviews have stated, Neto have out of the blue completely changed their pricing structure, increasing my monthly subscription fees 260%. Executive and Neto are holding loyal supporters to ransom by giving us 30 days notice to agree to the price rise or leave. The money we not only invested into Neto thru subscription fees, but the cost of having a customised website and system set up for our Neto operation is now completely wasted. We must now pay to completely rebuild our website and migrate over to a more appropriately priced provider. The excuse for such a price increase was Neto's grand plans to expand into the US. How are they funding such expansions? By price gouging their loyal Aussie clients. In return, Neto say they're offering better service and improving their system; something we personally don't need and haven't asked for. Shame on Neto, shame on Executive. It will be interesting to see if the letters I and other users have sent to the ACCC will keep Neto honest Review Source TD Tim D. CEO Marketing and Advertising Used the software for: 2+ years ### "The ultimate all-in-one multichannel commerce platform" July 14, 2022 5.0 We're a Maropost Gold Certified Partner, so our experience has been nothing short of fabulous all the way. We get excellent support that in turn helps us serve our own clients effectively. Very few of the clients whom we've launched on Maropost over the past 7+ years have deplatformed and gone to something else. The Maropost platform is very future-proofed and scalable, so it serves our clients very well even with large inventory ranges of 300,000+ SKUs and with 1000+ transactions a day. Most important is the platforms ability to manage multiple channels through a single dashboard including multiple webstores (separate Maropost instances integrated via API or automated data feeds), marketplaces (eBay, Amazon, Catch, Kogan, MyDeal, OzSale, PayDay Deals, TradeSquare and more) and POS for physical stores and roving sales reps to transact in real time. All this with central order processing and consignment label printing, multicurrency purchase ordering, kitting and bundling, pre-orders, backorders, gift vouchers, loyalty programs, product reviews, editable options and loads more. Pros We can build highly customised webstores on the Maropost platform at a fraction of what the same would cost on other comparable platforms including Shopify Plus, BigCommerce and Adobe Commerce (formerly Magento). Many of our clients have migrated from these more expensive platforms to Maropost and found it easier to manage, more efficient and more scalable, without losing any of the security and flexibility they need. Cons The number of preset themes available is limited. Whilst most of the Maropost webstores we build are custom designs, some lower budget merchants can only afford a theme. Fortunately we can customise themes as required, but for businesses looking for a low budget ecommerce solution, it might not always suit. Merchants looking for $50 monthly plans will need to go elsewhere. Alternatives considered [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Reason for choosing Maropost Commerce Cloud Maropost has more native functions than each of these. The standard Maropost plans come with standard support which can't be compared with the enterprise level support of Shopify Plus, Adobe Commerce and BigCommerce, but given they start at USD$20k in annual fees, Maropost's 'everything' plan is just USD$6k annually with standard support. We deliver ZELLIS Connect as an Authorised Maropost Reseller with our own enterprise level support starting at just USD$12k annually, so it's substantially better value with more native features and functions. That means less third-party middleware plugins which in turn keeps the risk of breakage and disruption super low. Review Source LK Lily K. Head of Ecommerce Medical Devices Used the software for: 2+ years ### "Maropost the Ecommerce Platform for Real Business" June 15, 2022 5.0 We use Maropost for online and instore capability and have found it offers amazing capacity for customisation as well reliability, security and easy setup. Pros Maropost offers a stable, reliable, comprehensive platform that allows businesses to manage all their requirements in one place as well as the ability for growth. Cons I wouldn't recommend Maropost to a hobbyist. The system is probably a bit overwhelming if you don't have the technical skills to take advantage of the advanced business features. Alternatives considered [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[Magento BI](https://www.capterra.com/p/167535/Magento-Business-Intelligence/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Reason for choosing Maropost Commerce Cloud Maropost offers more capability than any other system I have considered. Review Source PR Pat R. Director Sporting Goods Used the software for: 2+ years ### "Nothing short of sensational" October 22, 2019 5.0 When it comes to online ecommerce software stores in Australia, no one has Neto beat. After trying several other big name 'Shop in a Box' solutions such as Volusion, Shopify and Woo Commerce, we always found our way back to Neto. We now currently run 4 x Neto stores (with intergration into Ebay, Amazon as well as other shopping feeds) and looking to expand to our 5th shortly. We have also noticed that the investment into Neto from Telstra has also helped with customer service and quicker feature and function updates. The IT Support Staff are very helpful and just a phone call away (which you can get to by phone during business hours which I might add, not just an email or chat bot). It's the simple features and functions that we took for granted such as simple product dimensions which you don't get on Shopify, the integration of local Shipping Carriers that seamlessly integrate to print out shipping consignments that you don't find in other overseas platforms, its reporting capabilities etc. Considering the fact that our first website back in 2000 (when the internet was a baby), it cost us almost $20,000 and didn't even sell anything. Today its worth 10 employees + some. If your seriously considering opening or a running an online store in Australia, Neto has to be on your shortlist or just save yourself the time and headaches and go straight Neto and see the difference yourself. Pros Features and Functions out of the box are great, there art too many add-on needed as its already more powerful than Shopify, which means no extra App add-ons. Cons No direct connection with Quickbooks only via OneSaas, which isn't a big deal but would be nice to get a direct intergration. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Shift4Shop](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/)[Volusion](https://www.capterra.com/p/32398/Volusion-eCommerce/) Reason for choosing Maropost Commerce Cloud Local, helpful and most off all it had features that other simply didn't. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) Easier to work with, packed with features. Review Source HA Hussein A. eCommerce Specialist Marketing and Advertising Used the software for: 2+ years ### "Neto is the most scale-up friendly eCommerce platform in Australia " May 30, 2020 5.0 Neto is the most scale-up friendly eCommerce platform in Australia which is why it has been our recommended eCommerce Management platform for our Australian Clients since 2013. Neto, in a nutshell, is a platform that helps you manage your online business efficiently and systematically and broadcast your products to multiple sales channels and marketplaces (eBay, Amazon, Catch, Mydeal, TradeMe…etc). Automate your order processing, shipment bookings, customer communication in one place using one platform. On top of that, they have a POS system which helps to streamline the offline side of your business with your online. Sure, there are cheaper options in the market. However, if you’re looking for the best value for money, Neto will not fail you on that. Web Bridge has been a Neto Partner and will stay as long as Neto keep offering the same amazing feature-rich platform which we’re confident they will. Pros \* Automation and time-saving features \* The ease of selling through, multiple sales channels and marketplaces \* powerful system that can handle large inventory and data feed suppliers easily Cons Not much to hate about this software, the custoemr service response can take a bit longer than usual in some cases but generally it's good. Alternatives considered [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Maropost Commerce Cloud Neto ticked all the boxes and it has the features necasssary for us as we grow the business. Switched from [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) Magento & Woocommerce are not the best options for growing businesses with large inventory and with business that sells on multiple sales channels and marketplaces. Neto solved these problems out of the box Review Source AJ Aaron J. Owner/Operator Retail Used the software for: 6-12 months ### "Great product and friendly customer service" March 4, 2017 5.0 When I decided to launch my online business it was a bit nerv racking and overwhelming. Not knowing where to start or what I needed I continually read article reviews and got advice from family and friends. I decided on Neto as they were an Australian company with local support. On starting up the trial, you realise just how many features you have at your fingertips. It was a bit of a slow start but after reading through the help docs and watching a couple of introductory videos, I had a reasonable idea of what I needed to get started. The step-by-step guides were my saviour and if I did get stuck at any point, I called through to support who were willing to help out. My setup was going to be basic and I was mainly interested in trading on eBay at first. I found the eBay team knowledgeable and they helped me setup my shipping and payment methods too. On top of this, I got a free eBay store for 6 months, so this definitely helped. I have read other reviews where people are advising that the system is hard to use and I can see how people can be a bit overawed by the options they have. What I'd recommend, is decide on what features you need to get started, get a plan in place and stick to it. Once you understand the basics of the product and shipping setup, you will have a trading store quicker than you think. As with any business, you need to put in the time and learn the platform. Once you do, you can dive into the advanced features like accounting integration, marketing campaigns and advanced shipping integration. My next step will be to use their new Inventory module to manage all of my purchase orders and stock control. Overall, while this platform isn't as simple as some of your more basic options, it will do everything you need and provide you with many more options as you grow. Take the time, learn the product and you'll be happy you did. Best of luck. Pros The amount of features. The eBay integration saves on time and management. Their are numerous payment options to choose and the accounting integrations are seamless. Cons Can take some time to get your head around the platform. You will need to put in the effort to learn it. Review Source AK Anna K. MD Retail Used the software for: 2+ years ### "A business process system built BY business people FOR business people" May 19, 2017 5.0 \- Doubled my revenue in the first year and grown it by 25% in the second. - Automated our business so we can reduce staff and overheads - Reduces admin time by 75% - ebay management, stock management, shipping labels etc. Pros \- It is feature rich out of the box - Manages process not just giving you a shopping cart - ie. Shipping process, stock control, eBay listings, RMAs, customer management, reporting - Integrates with other systems - Very powerful - You don't need to waste time and hours trying to code functionality from the ground up like we did with Magento, a lot of the functions are in built - Cons \- Support used to be amazing, now it is still good, but not instant like it was before. Iguess that is what you get when a company gets bigger - This is not a con, but more advice for new people that look at Neto. This is a VERY powerful tool, and you need to train yourself and your staff to use it. When people say its not user friendly, it is because they have not spent the time learning it. A pilot does not get into a plane and start flying just like a surgeon does not start cutting people open. When you look at Neto, be prepared to invest 12 months in set up, training and really getting your hands dirty in the system, then it will revolutionise your business. It will allow you to do more with less staff, sell more and reduce your admin time. If you are just looking for a simple shopping cart, this is not for you. Review Source RW Rod W. Director Automotive Used the software for: 2+ years ### "Sadly not a patch on what they used to be" March 7, 2019 1.0 Fantastic initially, but now in 2019, there are no redeeming features and no goodwill on my part. You cannot trust these guys as a major partner in your business affairs. My advise is to look at alternate systems with more responsive development teams and a customer service focus. Pros While the business model is great, they have become immersed in a bugridden mire that they seem to be unable to dig themselves out of. One recent system error meant that parcels were shipped by many, many ecommerce stores to Aaron's Pass, a tiny town with a population of about 20. Despite one round of bug fixes, the problem is still occurring. Cons Their continual decline in service levels since Telstra took a 51% shareholding. A massive increase in fees and a move to US dollar billling to Australian companies, so poorly handled, there have been numerous complaints to the ACCC and the small business ombudsmen The bug they have not even looked at for me that means my courier pickups are not booked correctly so the driver never arrives. The lack of clarity about their new billing and shifting goal posts with 3 different prices quoted in as many days. Review Source MC Mark C. Manager Automotive Used the software for: 2+ years ### "An eCommerce Winner" September 11, 2018 5.0 Pros Neto has pre-packaged most of what small business needs in an eCommerce platform. We've been very impressed at how much functionality there is and how easy it has been to setup. Cons It is not as customizable as something like WordPress. Review Source JL Jordan L. Owner Textiles Used the software for: 1-2 years ### "Neto so far has been fine. I think for an eCommerce platform it works fine." May 21, 2017 5.0 More client growth, the easy of becoming a customer and approving them is due to the software. Pros The functionality of the platform works well, it's easy to update and maintain everything. It never seems to crash, which is important to my clients. Cons I wish there was more flexibility in regards to changing things for each customer i.e. since I'm a wholesaler, a product or service I may offer to one client may not be one I want to offer to another so it would be good if you can disable features for your client based on what you give them access to. Review Source PD Peter D. Managing Director Retail Used the software for: 1-2 years ### "easy to use and support is very thorough" July 21, 2017 5.0 Pros Have found the software consistently fast in operation and user friendly. We run two websites skinned differently and they integrate with our Saasu accounting software very well saving us a lot of admin time. Cons There are some inconsistencies in operation eg when exporting some sections like customers you can export a list that has been selected using filters but for products you can only export the entire list of products and then have to sort to get down to the products you want Review Source NL Nicholas L. Principal Entertainment Used the software for: 1-2 years ### "Motto should be "Near enough is good enough"" July 17, 2018 1.0 Overpromised and under-delivered. Pros If compared to competition, there is nothing to like about this software. It is being left behind. Many basic feature of warehouse management are not available despite being "Advanced Inventory" Cons Abysmal customer service - lack of communication, leaving things unfinished, appalling wait times for assistance. Lots of promised features aren't even released yet (with no expected release dates available) Review Source DP Dion P. Director Used the software for: 2+ years ### "Worst decision ever made" May 28, 2018 2.0 Pros Not much, every component they market favorably in seems to have added costs, and that's even if it works properly Cons Everything, the GUI is counter-intuitive, hardly works well enough to make sense and doesn't deliver on many fronts Review Source TT Tara T. CMO Retail Used the software for: 1-2 years ### "Well thought out, and highly user friendly software" September 12, 2018 5.0 Pros Great user experience and easy to learn software. Cons There are some limitations and restrictions to what you can do in terms of adapting it to your business models needs. Especially in the marketing promotion module. Support for the system isn't always great, but not usually necessary as the software is user friendly. Review Source PR Philip R. Director Sporting Goods Used the software for: 1-2 years ### "Worst system ever" April 6, 2018 1.0 I have been using this system for over 12 months and quite frankly is the most frustrating thing i have ever done. Particularly the integration with Xero. For example, you will get integration errors saying that a customer in Xero doesnt exist and therefore invoices wont transfer. Interestingly the day before, invoices transferred to that customer fine, and nothing has changed. And despite having asked hundreds of times for someone to tell me what fields map between the two systems, nobody has been able to tell me. Avoid at all costs. Cons integration with Xero is terrible stock costing doesnt exist least intuitive system i have ever dealt with cant do simple things like delete SKU's that have never had any activity on them support is unhelpful stock management is half baked Review Source CW Carly W. Director Used the software for: 6-12 months ### "Moving to neto has been relatively easy. Customer service have been easy to deal with." July 25, 2017 5.0 Pros The neto website has enable us to easily despatch with our third party logistics providers making for a seemless despatch. Also the reporting and ease with which you can show which products are in stock or out of stock. Cons The problems we are having syncing with MYOB and we are getting frequent syncing errors we have to reset the server. Review Source eN eric N. managing director Retail Used the software for: 6-12 months ### "Neto support" March 13, 2017 3.0 Neto product is good -support is terrible! I strongly advise that you do not use them. They are unable to solve issues quickly, almost everything has to be outsourced, just dreadful. Pros looks good Cons too difficult for a business owner to manage yourself without any IT experience - this is how it was sold to me. Review Source HC HARRY C. MD Building Materials Used the software for: 6-12 months ### "Robust and relative to Australian eCommerce" September 10, 2018 5.0 Shipping costs, customer ease of use, rewards Pros Functionality, features, addons, Australia based Cons Lacking some (not many) customization features in control panel settings and themes Review Source CM Colin M. Used the software for: ### "Poor Service And Payment Systems Dont Work" February 27, 2017 1.0 I was with Neto for approx 7 months had nothing but issues with their automatic payment systems. Payal only works half the time and they have a major issue with Afterpay payment system not working. Software is hard to use hence why they get away with charging a time to fix things. Not very good value for money as a business i lost alot of sales due to poor payment systems they use and customer support is no better. Yes customer support is A1 when you sign up they do things quickly to get you online but once your online they dont care about about you and never reply to emails. To phone them on an issue is also a painful process it takes forever for them to answer. Yes the websites look great but in my opinion thats useless if customers cant buy from you ! I give this company 1 - 10. Review Source SP Sharon P. Owner Used the software for: Less than 6 months ### "Excellent " October 4, 2017 5.0 Pros It updates stock levels for website & POS sales and integrates with Xero. No longer have to stocktake after every craft show I attend and no manual entry of sales in Xero. Cons Sorting columns in products, columns I want to see keep changing and I have to reset. Wish I could edit qty on product page with out going into product. Review Source SY Steven Y. Clothing Designer Apparel & Fashion Used the software for: Less than 6 months ### "Great support. Features and functionality can be tricky at times, unless software is your field." May 24, 2017 5.0 Pros It is Australian and support is given by people proficient in English. Software is great and fast... Shouldn't present many problems at all if you are good with this stuff. Cons As I'm inexperienced with software, it's tricky as a user trying to make my own website. I changed to Neto to be able to do all of this myself, but laymen's like me will struggle. I find it hard to recommend Neto to people who are worse than me, although I really want to so we can support an Australian company Review Source AS Anthony S. Owner Information Technology and Services Used the software for: Less than 6 months ### "Consistent and powerful eCommerce platform. Easy to use if you don't need to customise code." October 3, 2017 4.0 My confidence in good, fast and reliable support was restored Pros The backup support offered by Neto is the best I have ever come across when dealing on behalf of my clients. Cons As a developer, I'd like to have easier access to the code. However, I accept this does make it easier for those not requiring much customisation to the templates. Review Source JR James R. Founder Sporting Goods Used the software for: 2+ years ### "A PLATFORM THAT WILL GROW WITH YOU" August 7, 2019 5.0 Without NETO, the naive start up would not have started. NETO provided me the opportunity to access an efficient e-commernce platform for little cost. It has allowed me to take risks in other areas while I learn about retail the hard way. I'm only using a fraction of the functionality and am comfortable knowing if I grow the business, I do not need to worry about the platform supporting it, if fact, that will be the easy part. The ability to quickly speak to a friendly and helpful human that tries hard to interpret what you need has made all the difference to me as a solo operator. Pros \- Easy integration with other software / tools, like Xero, Sendle & Stripe for a one stop shop. - Support is easy to access and vey helpful. Available on phone in Australia - without that hands on support it would not have been possible to get going. - It is growing and developing too - continually changing and improving capability. - While we are small, we have plans and this platform will scale easily - start with the platform for the future. - To save money, with no experience, I was able to build a functioning ecommerce store using a free template - low cost of entry. - Value for money. Cons \- Like any big platform there are minor things you can't change, like some sort functions or fields. 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