# Page 2 | Maropost Commerce Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Maropost Commerce Cloud the right eCommerce solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232706/Maropost-Commerce-Cloud/reviews --- Maropost Commerce Cloud 4.2 (72) [View alternatives](https://www.capterra.com/p/232706/Maropost-Commerce-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Maropost Commerce Cloud ## Showing most helpful reviews Showing 26-50 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Steve L. Owner Retail Used the software for: 1-2 years ### "Sophisticated features, knowledgeable and available support" March 6, 2017 5.0 First off, I absolutely love your software; the integration of sophisticated and multi-tiered functionality, all configurable, is a testimony to the overarching design philosophy, architecture and subsequent coding implementation. Damn fine team of solution designers and engineers in my humble opinion. To implement this you have an absolutely superb support team. I was always treated kindly and with respect (regardless of my stress level), and furthermore the support staff know their stuff. If someone didnt, then my issue was always redirected to someone who did. No black holes in your organisation, well done. Neto was the fourth eCommerce solution I trialed. The Raw Deal Natural Foods has Vend integration and there is NO solution out there that integrates with Vend customers (including the woo commerce universe). All in all I spent over four months messing about with other solutions until I discovered Neto. For me nothing else came even a close second. Pros Fully featured and ALL configurable through the back end. Excellent pick, pack and shipping vendor integration. Access to source via FTP. Support teams responsive and knowledgeable. Solid Vend customer and inventory integration. Good value. Cons Many of the implementation issues I faced (mostly through my lack of understanding) could have been addressed if the support documentation was more detailed. Documentation is OK on the 'how to' do basic things but has little depth based on outcomes you are trying to achieve. I could have saved much of my time AND support staff time if I could find the appropriate documentation. Many (most) new customers will have had the same sort of questions/issues. Flow charts for pick/pack/ship options would be useful. Review Source WF Wendy F. Manager Wholesale Used the software for: 1-2 years ### " B2B and B2C" September 14, 2018 4.0 We are happy to have made the change but as it is a platform to suit all, sometimes it is extremely difficult to achieve what we need. Our wholesale/retail supply is one of the biggest industries in the country and the things we need don't appear to reach the people who could make really good changes. Neto seem to be missing the opportunities in this area at the moment. I can't select the right industry as you don't offer it despite offering wholesale/retail for this review. Pros There is much to be applauded about the system as a whole as most beginners can fill in and follow the process at a basic level. It really helps us with sales agent and office orders. Most customers find the site easy to navigate. Overall we are very happy to have changed from MYOB as we believe Neto will evolve quickly and much of what we need will eventually happen. Cons This system is designed to suit a very wide range of business types however it has some problems when you need to use wholesale pricing ex gst and retail pricing including gst. Some really needed reports don't exist like "sales per item per salesperson." Support has not been able to provide a solution yet to the proper display of price points using two different price structures yet. There are also some unexplained "glitches" from time to time but they are rare. Review Source GP Gavin P. Director Automotive Used the software for: 6-12 months ### "Frustrating and Frustrating plus Click-athon " July 7, 2020 3.0 Frustrating. Pros Neto does operate at a very comfortable level for Ebay and online sales. However, that is where the positive points end. Cons Integration with accounting software (Xero)is atrocious and outright unacceptable, no help from support with missing invoices into Xero. A very lengthy and frustrating process containing unnecessary clicks to process a straight forward over the counter sale. Search function for parts is frustrating, as what shows up is not the closest match first. You end up scrolling through pages of info in an attempt to find an item that shows up first in other software packages. Reason for choosing Maropost Commerce Cloud Neto showed promise via the dial in webinar sales pitch. A seamless process was shown, with promises of ease of use and cutting edge. However no testing of the work flows were carried out. A frustrating mistake by us. Do your homework, upload some of your own data first and test the Neto daily work flows. Review Source AJ Adam J. Director Retail Used the software for: 2+ years ### "Best shopping cart/eCommerce platform in Australia" March 13, 2020 5.0 We have been using Neto since early 2017 and they have been fantastic! Not only do they cover all the bases you would expect a shopping cart to and more but they are constantly adding value with new and improved features and their support team is phenomenal. We have been lucky enough to attend some of the events held at their Brisbane HQ and always come away with new knowledge. I would definitely recommend them for anyone or any business looking to take their brand to the next step. Pros \- Packed with features and always adding more - Great customer support team - Transparent and honest Cons \- Hard to get used to all the bells and whistles to begin with Review Source CJ Charles J. Director Retail Used the software for: 2+ years ### "Amazing service" September 10, 2019 5.0 We have been with NETO for around five years now. Initially their service was average and their site struggled with speed issues. They now have a site packed full of great features and a huge partner network. Their customer service is second to none. As soon as we put a support ticket in, we receive a detail response, often within the hour and almost always the same day. They continue to expand their site offerings and have started to engage further with us (their clients) on how we'd like to see their platform develop. We recommend them highly. Pros Heaps of features. One service provider instead of dozens. Cons Most of the major issues we had with the software were resolved quite some time ago. There are features being developed that we are looking forward to but the major bugs that used to piss us off are now gone. Review Source EW Elliot W. Marketing Manager Cosmetics Used the software for: 6-12 months ### "A Great Business Partner" July 17, 2019 5.0 Overall positive. Our set up now is much more streamlined that what was previously in place. We communicate better with our customer base, present better and the online component of our business has seen an increase of 15% in the first 6 months YOY. Pros As an introduction ecommerce platform, it was a much needed step up from existing infrastructure and has not only improved the online face of the brand and company, but also the functionality in the process automation. When something fits your business requirements, its easy to speak highly of it. Cons The introduction to the product requirements was a shock at first but the constant support calls and gaining a greater understanding of the requirements (and why). We had some limitations on designs quoted on post launch, which I understand were sent out to recommended service providers, but they seemed very expensive. Not sure if resulting from the external agent or them needing to work with Neto's code, but we didn't go ahead with that particular project. Review Source AN Al N. IT / Brand Manager / Sales Wholesale Used the software for: 1-2 years ### "Overall good, unfortunately since singing up 18mths ago growth has negatively impacted on service." June 6, 2017 3.0 Pros Ease of use, which will be substantially improved one the MYOB Live integration is actually finished and we no longer have to double-enter all transactions. In initial validation testing I could see the access to code and b@se as key advantages. Cons When singing up 18 months ago I made detailed inquiries in to the pending MYOB Live integration as this was a key component in the decision to go with Neto. After returning to test it again recently, after having had to leave the Beta test due to issues I found being of potential risk to our MYOB company file integrity, I find the same issue I reported 6 months ago still uncorrected. So here we are 18 months on and we still can't use the MYOB Live integration. I can't understand how this has been passed to finished on the roadmap given the issues present. I can see all of the endpoints in place on both API's, they're just not being used for whatever reason, and I can't get any straight answers as to what's happening or when. Review Source CK Chris K. Managing Director Import and Export Used the software for: 1-2 years ### "Very positive. Have received good support from Neto. We like the in-house flat rate services" October 7, 2017 4.0 Significant efficiency gains. With such a high level of integration, we rarely enter the same information twice. The eBay integration is one of the best I have come across. This saves us a significant amount of time managing eBay listings and enables us to produce a professional eBay store all through Neto Pros Shipping integration with just about every Australian Shipper. Ebay integration whilst it felt complex at first, once we understood it and combined it with Crazy Lister we were able to produce a high-quality eBay store completely managed from Neto. Cons There is very little from a software point of view we don't like. Most comes down to a lack of knowledge. For example, we would like to run a report that shows us the search queries entered by our customers on our online store. Alo being able to capture and display customer reviews. When an order is delivered we would like to have on order status demoting the order is complete once we receive confirmation the goods have been delivered. Review Source DA Deena A. Owner / Founder Used the software for: 2+ years ### "Thrilled to be working with the Neto team!" October 9, 2017 5.0 There is so much information in the Neto system, and so many amazing features that I have to get time to learn. This is not a flaw, but rather, an excellent feature of their system. Pros We have been with Neto for over two years, and our business presence online has become extremely professional since we switched to Neto. We love the functionality, the design and the back-end features offered to us by Neto. We have been able to streamline our entire operation through Neto, including selling on several platforms, incorporating different shipping methods, and being able to self-manage our website, which is amazingly convenient for us. We also very much appreciate the excellent customer service offered to us each and every time we deal with the Neto team. Review Source VK Virginia K. Manager Wholesale Used the software for: 1-2 years ### "NETO has been quick with replies and the every increasing features means we are able to grow" May 29, 2017 4.0 All our sales channels are through the one system now and helps with ability to know stock levels and have best reportable information. Pros Australian based, has omnichannel that is seamless and add-ons integrate very easily. Neto is quick to respond to my many inquiries and the software is surprising simple to use. We have changed to do ALL sales via this - phone sale, shop sales, trade show sales & of course internet sales Cons There is no next button - i.e. if updating customer information or item information you can not click on "next" you have to go out and re-select - BIG MINUS but it and the inability to easily change invoice and POS receipts (like in a WYSIWYG format) is the only negative Review Source RM Ray M. Owner Operator Sporting Goods Used the software for: 2+ years ### "RAM Cycle Parts Neto Review" September 10, 2018 4.0 The main benefit is being able to control everything from the one dashboard. There are still things that you will need to go into ebay to control but the day to day stuff is pretty much all done on Neto. Pros Easy to list items on my web site and send them straight to ebay. Very good for someone with lots of ebay listings as templates and rules can be set up which saves a lot of time when making changes. Cons The initial data load from ebay into Neto was not as smooth as I would have liked. There was a lot of clean up and changes to make before going live and allowing updates to go back to ebay. It didn't phase me too much as I used to do a lot of software testing and setting up in my previous job roles but it could be an issue for the uninitiated. Review Source AC Ann C. Overlord Consumer Goods Used the software for: 2+ years ### "Completely Changed Their Pricing Structure" March 4, 2019 3.0 It's been one of the worst customer support experiences I have ever had with a company. However, it their recent move that has me looking elsewhere as they accessed my system and ran reports to look at my revenue without my permission and then jacked up my costs by over 35% percent. Do your research on this company before giving them a dollar. At the present time there is a mass exodus away from Neto by unhappy customers. Pros Australian Business (in Australian $$) Ease of Use and Functions Cons Customer Support is horrible Recent changes to their pricing plan and the move to charging in US $$$ Review Source NL Natalie L. Admin Manager Retail Used the software for: 2+ years ### "One of the best decisions we made for our business" May 7, 2020 5.0 We were spending hours each day re-entering data from our multiple websites and sales channels and it was a nightmare keeping on top of inventory. Neto has changed all that. Everything is entered once only. Pros Easy to use, seemless integration & data feeds across multiple websites and multiple sales channels. Staff no longer wasting hours each day re-entering data. Fantastic customer support Cons Nothing comes to mind. On the odd occasion there has been something we haven't liked, it's been so minor that it doesn't matter Review Source PC Peter C. Director Wholesale Used the software for: 2+ years ### "Used to be good, then they got greedy" March 6, 2019 3.0 First 5 years great, last 4 years not as good, last 4 weeks, atrocious. Pros Price for function was perfect for the small to medium business Cons New price structure makes the product unaffordable for the average small business and everything is now either an upgrade or an add on. Pricing charged in US$ and GST added on top, 40%-500+% more costly than before with no better platform just features that no-one asked for added and features people wanted moved to higher plans. Review Source AM Andrew M. Sales and Programming Retail Used the software for: 2+ years ### "Overall the experience is great, there are a lot feautes we don't use, or not to it's full potential" May 19, 2017 4.0 A stunning looking Website that was ease to design and implement, that features a functioning and safe shopping cart. Pros Ease of use, simple layout. For the most part it is straight forward to use. The ability to customise the home screen with the widgets you ost commonly use is a nice touch. Cons appears to be a lot of redundancy when adding products. moving through the back area sale aspect seems to confuse some people Review Source ST Stefan T. Customer Consultant Information Technology and Services Used the software for: 2+ years ### "Great Platform with a Knowledgeable and Helpful Team " June 19, 2020 5.0 Pros The Neto platform is great for any small to medium sized business looking to expand their eCommerce outreach with a great team behind the product to help you in any which way they can! Cons The Neto system can be difficult to accommodate for larger companies looking to have a fully custom built solution, however, can still be built to accommodate almost all features that are required. Review Source WS Wayne S. Chief Toy Fluffer (Boss) Retail Used the software for: 2+ years ### "The best system for growing our business over 30% each year" July 21, 2017 5.0 Business growth, year in, year out. Peace of mind that someone is behind the scenes keeping my storefront open for me with no worries. Pros The ability to automate processes and integrate with sales channels. Awesome SEO capabilities. Great support from a growing keen knowledgeable team. Cons The lack of email marketing integrations (yet). The lack of 3rd party integrations for other types of digital marketing. Review Source CF Craig F. Owner Retail Used the software for: 6-12 months ### "A robust software package with exceptional support and service" May 19, 2017 5.0 The ability to address and have a one stop solution capable of growing with the needs of my business Pros Ease and flexibility to design and change the software to the needs of the business. Being modular allows me to expand the package based on my growth and needs. Strongly backed up by third party developers and companies supplying alternative and complimentary modules to the existing core platform. Cons Nothing as the development and commitment from the company to grow and develop is evident. Care should be taken though to ensure the inclusive capabilities and modules are adequate and add a competitive edge rather then simply charge for everything as an add on. Review Source KR Kerrie R. MD Apparel & Fashion Used the software for: 2+ years ### "Let down by constant issues with backend of software, in particular Integration/Data Base" February 28, 2019 3.0 FRUSTRATING Pros Local, Australian Company with wide functions - potentially good! Cons NOT HAPPY with handling major integration problems caused by NETO Staff including Management when they have made a mistake costing us $thousands. Have used for 5 years and our frustation levels are through the roof! Potentially a great product but let down by not fixing problems that then multiply out. Review Source mY melanie Y. accounts manager/owner Apparel & Fashion Used the software for: 6-12 months ### "The further we get into setting up our website the more we are learning what Neto cannot provide" August 10, 2017 3.0 Pros The integration with other platforms such as Xero/mail chimp apologies there hasnt been too many pros as I feel we were sold the product but not given the correct picture upfront about whats included and whats not included Cons you have to pay for the add ons which are included in other competitors packages.The saleteam needs to ask the right questions to ensure you are setup with everything you need not sell you the product then as you build your website you are told we dont offer this service as part of your package but you can use as an addon for a cost There was also confusion about whether paypal here integrated.Told no by several team members then found a team member that explained how to integrate and it was complete.Very frustrating Review Source JS JJ S. Director Renewables & Environment Used the software for: 2+ years ### "Local Aussie Business" September 10, 2018 5.0 Business is growing and so is the funcationality of Neto Pros Neto is a complex platform, it’s helped me grow my business and has many more features that I know I have yet to tap into. Cons As a medium business there are sometimes limitations to the time that glitches are resolved. But overall I understand that every business has these growing pains and I enjoy supporting an Aussie business that has support staff in Brisbane Review Source CP Claud P. System Manager Retail Used the software for: 2+ years ### "Value for money, Neto is the best choice out there" September 10, 2018 4.0 Great, i highly value doing business with Neto Pros Cost, easy to use and easy to scale. Plus CS is in Australia Cons there is some missing functions that are the standard nowadays, like scan PO in, finance on POS, Import 301 Review Source MY Maggie Y. Director Retail Used the software for: 2+ years ### "Easy and useful" September 12, 2018 5.0 This is really amazing and useful software. It can achieve all the settings and effects you want to achieve. We use NETO connect Google shop save more times, integrate with NETO POS, the payment , the shipping cost etc, NETO make everything very easy to operate. Pros 1\. The more and useful functions. 2. Good add on. 3. The best technical Support Cons Lack of some New Zealand local resource integration. Review Source GZ Gabriel Z. Performance Marketing Financial Services Used the software for: 2+ years ### "Inexpensive compared to other tools but terrible customer support" July 21, 2022 3.0 Definitely could be better. I keep them because it's too much work to look for another tool and implement it. Pros A reasonable pricing for a product integration tool with marketplaces Cons Complex set up, terrible customer support. The CS representatives don't even understand the platform and it's complexities so expect to be always referred to the documentation which is not really usefull. Reason for choosing Maropost Commerce Cloud Pricing. Review Source TM Teresa M. Director Consumer Goods Used the software for: 1-2 years ### "Fantastic software with wonderful local support that is always at hand." July 21, 2017 5.0 I simply have the confidence that our website meets the needs of our customers and if there is anything we should incorporate to make the customer experience better the team at NETO will help us make those changes. Pros We love the functionality and possibilities the software offers. Being able to track sales, access a wide range of reports and incorporate marketing strategies through the software is crucial to the growth of our business. Cons I really can't express anything that I don't like about the software, as a novice in the IT space I find the software relatively user friendly and even if I am stuck on something the answers are just a phone call away... Brilliant service! Review Source Similar Products Featured