--- title: "Rocketlane Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Rocketlane the right Resource Management solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/232772/Rocketlane/reviews/" page_type: "reviews" language: "en" --- Rocketlane 4.7 (127) [View alternatives](https://www.capterra.com/p/232772/Rocketlane/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Rocketlane Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AC Anna C Client Success CoachMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “I like the level of detail and varying tools you can use, such as setting deadlines and assigning roles/statuses to tasks.“ October 15, 2024 Elizabeth G Manager, Professional ServicesComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “Some default functionality cannot be customized, which makes it challenging to report in meaningful ways and introduces the need to export data to run our reports.“ August 14, 2025 DV Dinesh V Senior Onboarding ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Rocketlane's interface and structured workflows really help reduce manual errors during the onboarding process.“ October 17, 2024 JS Jodie S Sr Product SpecialistComputer Software, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Therefore, communications on sensitive topics (such as payroll) need to be handled outside of Rocketlane. When adding files to the same project, Rocketlane does not version them. When trying to use their filter to determine the correct file by date, the chronological filter does not work properly.“ July 9, 2024 BL Bryce L Professional Services ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “The customer portal is a really fantastic feature that offers real time project visibility to customers.“ June 5, 2025 JS Jodie S Sr Product SpecialistComputer Software, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I'll list out the various items I've encountered since we began using the tool. If a client shares their login URL with someone else and they both click it, they are both registered to that email and it's not an easy process to undo this.“ July 9, 2024 KR Kaushik R Associate Vice PresidentComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “This also integrates seamlessly with Salesforce for syncing up with the project FRAG status.“ May 23, 2025 CW Christopher W Technical Services ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The biggest issue in rocketlane that we deal with is that there are too many places to put information and not enough specific places to put trackable timed events.“ February 7, 2024 ## Showing most helpful reviews Showing 1-25 of 127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tony G. Manager of Onboarding Marketing and Advertising Used the software for: 1-2 years ### "Rocketlane helps keep our onboarding on track and allows us to write customer docmentation for each unique setup" February 27, 2024 5.0 Fantastic. Their support team helped us at every step of the way. Customers absolutely love it and comment on how great our onboardings are. Pros The ability to integrate with Salesforce and have multiple templates for various project types. When using the templates it's easy to tailor them to our customers needs. Cons It's not easy to manage dates. This is true for every project managment tool I've used. It would be nice for dates on specfic tasks to be optional and instead have dates for groups of tasks as milestones. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Baton](https://www.capterra.com/p/238951/Baton/) Reason for choosing Rocketlane Better features at a lower cost. Their support team was also much more responsive. Review Source AR Ariel R. Operations Engineer Financial Services Used the software for: Less than 6 months ### "A great experience, cool team!" November 4, 2024 4.0 Pros The team was great, they were very helpful. Cons A little bit of steep learning/setup curve. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Jira was too hard to use. So we switched to Rocketlane. Review Source RK Rajesh K. Head of Service delivery Information Technology and Services Used the software for: 6-12 months ### "Improvement Areas " February 22, 2024 4.0 So far it’s been a mixed experience. The ability to track time has been of great use till now. We still need to use the room to the full potential Pros Driving project life cycle effectively Optimisation Efficiency tracking Resource allocation Driving customer engagement Documentation and standardisation Cons The flexibility to make changes Tracking customer facing time for the resource Analytics needs to be improved Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Deltek Replicon Time Tracking](https://www.capterra.com/p/5782/Replicon-TimeBill/) Reason for choosing Rocketlane Ease of use and features. Ability to track task level effort. Bi-directional tool where customers get transparency on a project. Review Source RS Rahul S. Manager - Operations and Projects Information Technology and Services Used the software for: 1-2 years ### "Fastest growing PSA tool in the entire market, with great features. " February 27, 2024 5.0 Nothing short of "breathtaking". It is one of the fastest growing PSA tools in the market and the speed of execution has been immense. Pros The speed of execution at which the product team is shipping new features, every month has been a key takeaway for me on the Rocketlane tool as well as the team at Rocketlane. The team is truly focused on making the customers succeed and gave individual attention to the asks that we had in terms of features. Cons Nothing specific except the lack of customer success features. Rocketlane should now focus on building its customer success module wherein, it can become a one-stop shop for all customer success and PSA organizations. Alternatives considered [Professional Services Cloud](https://www.capterra.com/p/99830/Professional-Services-Cloud/)[ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[Deltek Replicon Time Tracking](https://www.capterra.com/p/5782/Replicon-TimeBill/) Reason for choosing Rocketlane We found Rocketlane capable of having both functionalities of customer success, project management, and PSA within one umbrella. Switched from [ClientSuccess](https://www.capterra.com/p/157971/ClientSuccess/)[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) We wanted to bring down the number of tools in our tool stacks. In addition, while switching to Rocketlane, we saved a small bit on the costs, as well. Review Source MD Marco D. Sr. Project Manager Computer Software Used the software for: Less than 6 months ### "A User-Friendly Platform with Effective Functionalities" August 12, 2024 5.0 Rocketlane has effectively addressed the challenge of managing multiple platforms by consolidating up to four different tools into a single, unified system. This integration has streamlined our operations, enhancing communication and coordination across teams. By eliminating the need for disparate platforms, Rocketlane has improved our efficiency and productivity, allowing us to focus more on our core tasks and less on managing multiple systems. Pros Rocketlane stands out for its user experience (UX), which is exceptionally simple and intuitive. The platform's ease of use and rapid system performance streamline our processes efficiently. Additionally, several functionalities are thoughtfully designed and align perfectly with our needs, enhancing our operational effectiveness. This combination of simplicity, speed, and well-conceived features makes Rocketlane a valuable tool for our team. Cons While Rocketlane offers several valuable features, there are some areas that could be improved. The reporting capabilities are too basic, limiting our ability to generate even simple reports. Key functionalities such as adding formulas and using filters with both OR and AND conditions together are missing. Additionally, there is no automation for aggregated reminders to team members, which would allow us to include multiple projects in a single reminder email when they do not meet certain criteria. Addressing these issues would significantly enhance the platform's usability and effectiveness. Alternatives considered [GUIDEcx](https://www.capterra.com/p/175189/GuideCX/) Reason for choosing Rocketlane platform was faster and better UX. the integration with SF is easier and ootb forms Switched from [Certinal](https://www.capterra.com/p/251266/Certinal/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) to consolidated those two products into one Review Source SY Sachi Y. Customer Success Manager Computer Software Used the software for: 1-2 years ### "A must have product for Team and Client Management" February 22, 2024 5.0 Very good. I needn't track bunch of folders, spreadsheets and Emails to manage my clients. The team internally collaborates well too. One screen, all solutions. Pros Ease to work with different stakeholders, all at one place. Task management and follow ups are transparent. Cons I do not have any issues with Rocketlane so far. It addresses all my day-to-day requirements pretty well Reason for choosing Rocketlane The UI is the best part. I also found out the files section game changing as all our docs are at one place now. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Rocketlane's UI is much more efficient and useful for us Review Source SM Stacey M. Vice President of Operations and Implementations Hospitality Used the software for: Less than 6 months ### "What a great tool!" February 23, 2024 5.0 Over all our experience has been wonderful. The team is amazing, responsive, and they listen to feedback. The tool is solving so many of our problems, and is making our process better for both internal and external customers. Pros First and foremost, the support, success, engineering, and sales teams are amazing! The team is highly responsive, great problem solvers, and warm and welcoming. The tool itself meets our needs and has greatly reduced our time to value and increased our ROI. We love that we can create sub tasks and sub sub tasks, and dependencies. Finally, the customer view is so helpful! Cons Our only concern is that our Salesforce integration needs a bit of work. The concern is not an issue with Rocketlane, it is just the pains of connecting two tools. The Rocketlane team his highly focused on resolving the issue and has been fantastic! Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Rocketlane The team's enthusiasm and the functionality met our needs. Switched from [Quickbase](https://www.capterra.com/p/157262/QuickBase/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) We needed a more comprehensive tool that was multi-layered (able to create sub sub tasks etc). Review Source TMFE Tito Mari Francis E. Implementation Consultant Information Technology and Services Used the software for: 6-12 months ### "Rocketlane helps us streamline our task prioritization" June 9, 2025 5.0 It's working great for me and my team so far, it helps me prioritize my tasks that can lead to success through work completion Pros It allows our team to streamline the monitoring of task progress and completion as well as which needs to be done, so we're prioritizing with the help of the tool Cons I hope it can better integrate with other calendar tools, for holidays and other organization calendar-based events of the organization Review Source KR Kaushik R. Associate Vice President Computer Software Used the software for: 1-2 years ### "Rocket Lane A wonderful tool - Powerful but extremely light at same time." May 23, 2025 5.0 Overall experience has been wonderful with RL. It assists me in doing my project tracking for both efforts and resources in a seamless manner. Pros I liked the ease of use for the time tracking and approval functions. This also integrates seamlessly with Salesforce for syncing up with the project FRAG status. Cons I think the reporting capabilities - number of the out of the box configurable reports can be increased. Review Source SS Satyam S. Senior Business Analyst Information Technology and Services Used the software for: 2+ years ### "Efficient Customer Onboarding and Project Management Made Easy" October 20, 2024 5.0 Pros Rocketlane excels in streamlining customer onboarding and project management. The intuitive UI is a game-changer, allowing teams to track projects, milestones, and tasks efficiently. Its seamless collaboration features, including real-time document sharing and communication tools, ensure that teams are always aligned. I also appreciate the detailed reporting and analytics, which provide valuable insights into project progress and help optimize workflows. The ability to customize templates and workflows saves a lot of time, making Rocketlane adaptable to different types of projects. Cons While Rocketlane offers many great features, the learning curve for new users can be a bit steep, especially for those unfamiliar with project management tools. Some integrations with other platforms could be more robust, and occasional performance lags during heavy usage can slow down workflow. However, these are relatively minor issues compared to the overall benefits. Review Source VR Verified Reviewer Onboarding Manager Information Technology and Services Used the software for: 6-12 months ### "Onboarding rocketlane was very easy" February 22, 2024 5.0 Pros Ease of use. I found it was very intuitive to manage projects and tasks. It was by far one of the best project management tools that i have used. It was also very easy to setup. It was also very easy to get in touch with their CSM for any queries on the product. Overall i had a great experience with the setup and is saving me a lot of time in keeping track of the project progress. Cons Maybe more slicing and dicing around reports and ability to customize them. Alternatives considered [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Reason for choosing Rocketlane There was a self service portal view that customers could use and extensive functionalities in Rocketlane. Review Source AC Anna C. Client Success Coach Marketing and Advertising Used the software for: 1-2 years ### "Effective Project Management Tool" October 15, 2024 5.0 Great experience! Very detailed but easy to use. Pros I like the level of detail and varying tools you can use, such as setting deadlines and assigning roles/statuses to tasks. Cons I wish you could "hide" completed phases on your screen to take up less room on your screen. Review Source MG Matthew G. Director of Client Onboarding Computer Software Used the software for: 6-12 months ### "SalesVista LOVES Rocketlane!" March 7, 2024 5.0 Amazing and definitely worth the money! Our team’s productivity has skyrocketed with the adoption of the product. Pros The drag and drop functionality within the project board helps provide a clean organized visual for task completion. Cons Hard to find a negative, but some of the UI calendar functionality could be improved aesthetically. Reason for choosing Rocketlane Better demo and hands on consultative approach…they really listened and catered the product demos to our needs. Review Source Sreeram K. Customer Success Manager Marketing and Advertising Used the software for: 1-2 years ### "A Really Well thought out tool" February 20, 2024 5.0 Really good experience overall. Helped eliminate multiple different channels of communication and helped create a single source of truth. Pros When I use Rocketlane, one of the things that strike me is how many of my use cases are always met. When I generally use any project management tool, they would always lack in certain features and it is not easy to build a tool like that as project management in itself is a fairly diverse area with certain checks that some folks would need to do. Rocketlane feels very customisable and one of my favorite parts of the tool is the ease of collaboration. Live chat and thread-like features help you coordinate better. We use it in onboarding and coordinating between multiple teams and also having a client-facing view is extremely tricky but Rocketlane does the job beautifully! I am also a big fan of the ability to integrate with other channels and the ability to be the single source of truth! Cons The UX initially was very confusing. It does take some learning curve to reach a flow state in the UX but i think that comes with the complexity of the product. Review Source HB Harsh B. Associate Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Project Onboarding/client onboarding and timesheets" August 4, 2024 4.0 It was very helpfull in terms of onboarding projects and timeline updates, and also clients onboarding on the rocketlane made the weekly updates sending task so easy and the project timelines can be updated, as well as all the update messages to be sent to all the project stakeholders Pros The UI is great, and the features that are added are so handy to use, as are the product updates we get. Cons There is one thing i observed: when i am using the product on 2 tabs simultaneously, the project updates or changes i made in the first tab don't gets reflected on the second tab and i might end up losing the timesheet data which i have filled out. Review Source SV Sanjeev V. BOH Consultant Information Technology and Services Used the software for: 1-2 years ### "Rocketlane Iike Rocket with this easy to track the project"" March 3, 2024 5.0 The best part is all outcome for all the project as per the data is summed in the system which reduces the time and effort as well to mention the more report and helps to track the due time for the project and also inform the client of the same. Pros In this easy to track project along with client details we can set the number of days for the project and easy to work accordingly which helps to complete the project within the time frame and the client also can check the status of the project Cons Some time very slowness in the evening time. please add one more thing like any project set the overdue time 60days 90days so system will reminder me email or notification. Review Source HP Harish P. Senior Software Engineer Computer Software Used the software for: 1-2 years ### "Efficient Project Tracking Made Easy: A Review of Rocketlane's Streamlined Interface and Customizable Features." March 1, 2024 5.0 My overall experience with Rocketlane has been highly positive, as it offers an intuitive platform with robust features that streamline project management processes, enhancing team collaboration and productivity effectively. Pros I particularly appreciated Rocketlane's user-friendly interface and robust customization options, which greatly enhanced project management efficiency. Cons One aspect that could be improved is the integration options with third-party tools, as it may be limited compared to some other project management platforms. Review Source MC Manish C. Business Analyst Information Technology and Services Used the software for: 1-2 years ### "Elevating Task Management and Project Collaboration" July 21, 2024 5.0 Pros User-friendly and intuitive interface Comprehensive task and project management features Strong collaboration tools with real-time communication Customizable project templates Seamless integration with popular tools Robust time tracking and reporting capabilities Cons I believe Rocketlane could improve the speed of its tools, as they occasionally lag. Review Source AY Anjali Y. system analyst Information Technology and Services Used the software for: 6-12 months ### "Best ticketing tool" July 15, 2024 5.0 Rocketlane is best ticketing tool, best Project management and time tracking Pros Project management and time tracking Cons we are not able to track user comments over email Review Source RM Rebecca M. Director of Implementation Services Marketing and Advertising Used the software for: 1-2 years ### "Improved Client Satisfaction" March 6, 2024 5.0 Rocketlane has improved our client satisfaction and we've seen a decrease in escalations. It's also a great internal training tool! Pros Rocketlane allows us to streamline client onboarding and manage customer relationships in a transparent way that holds everyone accountable. Our clients like that they can visualize project plans in multiple views, and we even use this in sales, to simplify scoping conversations. The Rocketlane education material and their awesome webinars and events increase our experience and product engagement. Cons It would be interesting to have segmentation to tailor the customer onboarding experience to specific user groups. It might help improve user engagement. Reason for choosing Rocketlane Available Features, Product Roadmap, Ease of use, Customer Service, and Cost Review Source RC Robert-Gabriel C. Software Implementation Specialist Computer Software Used the software for: 6-12 months ### "User friendly, transparency and fast" September 9, 2024 5.0 Easy to understand and use and working with the clients directly thru this program and understanding the tasks easier that over the phone Pros The transparency between the company and clients Cons All notifications that we receive for each task, when a case is assign Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We merged the two programs, not total switch Review Source KH Kevin H. Senior Consultant Computer Software Used the software for: 6-12 months ### "Outstanding project management tool" July 29, 2024 4.0 Pros Rocketlane has been a breath of fresh air for our customers and internal teams. The tool is easy to use and engaging. This has helped to deliver projects in a time pressured environment. I look forward to continuing using Rocketlane for years to come. Cons Nothing at all. The tool is simple to use and I can not offer any constructive feedback. Review Source RM Ritik M. Consultant Information Technology and Services Used the software for: 6-12 months ### "Ritik's Review" September 13, 2024 5.0 Working with Rocketlane has been smooth and easier. Pros It makes the project management easier. Cons Sometimes while checking the older data the processing is very slow. Review Source KP Khyati P. Data Analyst Information Technology and Services Used the software for: 6-12 months ### "Feasibility in task tracking" February 22, 2024 5.0 Pros Task management, tracking and creation of tickets. Ad hoc tasks have become much easier to manage and weekly goals are getting completed more efficiently. Cons pretty complex to apply for time offs and half-days Review Source TS Todd S. Manager, Customer Success Computer Software Used the software for: 1-2 years ### "Easy, intuitive project management software" August 12, 2024 4.0 Pros Rocketlane is very easy to use and is intuitive to my customers. Cons Wish it would include more CRM features. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.