--- title: "Spechy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Spechy Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/232886/Spechy/" page_type: "product" language: "en" --- # Spechy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Spechy ## What is Spechy? Spechy is a cloud software provider for businesses. The company's purpose-built Omni-Channel Contact Center platform offers a range of applications that enable the scope of contact center-related customer service, sales and marketing functions. The company's Omnichannel Communications platform and other applications enable the simultaneous management and optimization of customer interactions across voice, chat, email, Web, social media, video calling and mobile channels. ## What is Spechy used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spechy?[Manage this product listing](https://www.g2.com/products/spechy-spechy/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spechy 5.0 (1) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (888) Value For Money 5.0 (1) Value For Money 4.7 (798) Customer Service 5.0 (1) Customer Service 4.8 (819) ## Spechy alternatives [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Spechy Overview ### What company size and specific industries is Spechy built for? Spechy is designed for small and medium-sized businesses across retail, education, travel, finance, telecommunication, technology, advertising, and logistics. Its CRM is built for companies in these sectors that need a fit for varied business operations and customer management needs. Features and Usability ### What are the key features of Spechy? Spechy offers call center management features such as automatic call distribution, call monitoring, call recording, call tracking, caller ID, and IVR. It also includes CRM, contact management, chat/messaging, live chat, email management, and social media integration, plus real-time reporting, activity tracking, and an activity dashboard. Getting Started and Support ### What customer support options does Spechy offer? Spechy provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be stated from the catalog data. ## Features AI summary Based on 3,851 Call Center reviews Capterra reviewers highlight these as the top features buyers look for in call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Spechy supports **Call Center Management** and **Call Monitoring**, giving teams the tools to oversee daily operations and review live or recorded interactions for quality control. However, it does not include **Call Logging**. Instead, it offers other important call center features that reviewers also value, such as **Call Recording** (**46%**) and **Automatic Call Distribution** (**44%**), helping businesses keep records of customer conversations and route calls to the right agents more efficiently. Call Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Activity Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems API 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Call Reporting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system CRM 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Spechy 18 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent OK ozan K. Health Hospital & Health Care ### "Thanks Spechy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2025 Great app I recommend it to everyone, Thanks Spechy Pros It's a great app, it saved my company from paying for many different apps, and the prices are cheaper than others. Omni-channel and added value to my company. thanks Spechy Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) they are both expensive, they require other applications and they are not developing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.