# Dentrix Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dentrix Software - reviews, pricing plans, popular comparisons to other Dental products and more. Source: https://www.capterra.com/p/2329/Dentrix --- # Dentrix Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dentrix ## What is Dentrix? Dentrix® by Henry Schein One makes it easier to manage and grow your business, increase the productivity of your team, and enhance the quality of care you provide to patients. As the market leader in Practice Management Software for more than 20 years, and with over 35,000 teams using it, Dentrix combines technology with workflows to help dentists expand and grow their dental practices. More than a software, that’s Expand Ability. ## What is Dentrix used for? [Dental](https://www.capterra.com/dental-software/)[Dental Charting](https://www.capterra.com/dental-charting-software/)[Dental Imaging](https://www.capterra.com/dental-imaging-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 377 user reviews Reviews sentiment Positive 87% Neutral 6% Negative 7% Pros & cons User-friendly and accessible design Comprehensive office management tools Inconsistent customer support quality Frequent technical problems Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Dental / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dentrix?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://henryscheinone.com&name=Dentrix) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dentrix 4.3 (377) VS. [4.6 (61)](https://www.capterra.com/p/148958/iDentalSoft/reviews/) Starting Price Contact vendor Starting Price $295 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (377) Ease Of Use 4.5 (60) Value For Money 4.0 (317) Value For Money 4.5 (49) Customer Service 4.1 (338) Customer Service 4.8 (57) ## Dentrix alternatives Highest Rated [4.7 (112)](https://www.capterra.com/p/60250/ABELDent/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.1 (235)](https://www.capterra.com/p/177828/Dentrix-Ascend/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (118)](https://www.capterra.com/p/35009/Denticon/reviews/) Starting price $750.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/2329/Dentrix/alternatives/) ## FAQs about Dentrix Overview ### What problems does Dentrix solve? Dentrix solves fragmented dental office workflows by centralizing scheduling, charting, patient records, treatment plans, billing, insurance claims, and reporting in one system. It reduces paper-based processes, speeds staff onboarding, and improves cross-location visibility. Front-desk teams, hygienists, dentists, office managers, and multi-office practices benefit most. Answer based on 252 reviews Overview ### Which roles and teams benefit most from Dentrix? Dentrix is most used by dental office managers, practice administrators, and front-desk teams that handle scheduling, billing, insurance claims, and patient communications. Dentists, hygienists, and dental assistants rely on it for charting, treatment planning, and clinical documentation, while owners and business managers use reporting and operational data to oversee practice performance. Answer based on 369 reviews Overview ### What company size and industries is Dentrix built for? Dentrix is for dental practice owners and office managers, with 89% of reviewers from small businesses and 43% from Health, Wellness and Fitness. It also serves Hospital & Health Care at 31%, Medical Practice at 18%, plus some midsize firms at 8% and enterprises at 3%, mainly for dental use. Answer based on 376 reviews Features and Usability ### What are the key features of Dentrix? Dentrix includes core dental practice management features like appointment scheduling, patient records, charting, billing, and insurance claims. Reviewers also frequently mention treatment planning, customizable reports, and imaging integrations as differentiators. Commonly cited strengths include easy access to patient information, calendar management, and chart templates for clinical documentation. Answer based on 114 reviews Integrations ### Which third-party tools and platforms does Dentrix integrate with? Dentrix integrates with 7 third-party tools, including DEXIS Imaging Suite for imaging and X-rays, plus Demandforce, NexHealth, RevenueWell, Solutionreach, Weave, and Yapi for patient communication, reminders, intake forms, confirmations, texting, phone calls, and billing-related workflows. Reviewer feedback most often highlights DEXIS Imaging Suite. Answer based on 26 reviews Getting Started and Support ### How easy is it to onboard and train a team on Dentrix? Dentrix is generally quick for front-desk staff, hygienists, and new hires to learn for daily tasks, especially with its familiar layout. It offers in-person training, webinars, documentation, and videos. Reviewers say basic use comes fast, while admins and teams using reports, billing, or advanced features often need repeated training and more time. Answer based on 93 reviews Getting Started and Support ### What customer support options does Dentrix offer, and how do users rate the experience? Dentrix offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, professional, and effective for troubleshooting, with some issues resolved in a single session. However, many also report long phone hold times, slow email replies, inconsistent technician knowledge, and difficulty reaching the right specialist. Answer based on 75 reviews Security ### How does Dentrix handle data security and access control? Dentrix uses user account creation, application-based access, confidential record storage, remote access, and two-part authentication for e-prescribing. Reviewers also note limits that affect secure access in modern setups, including a server-based design that feels less suited to multi-site or remote work and occasional authentication or account-access support issues. Answer based on 36 reviews ## Pros and Cons User-friendly and accessible design 84% positive reviews out of 96 Most reviewers indicate ease of use allows quick learning, customization, and efficient daily operations for all staff. Inconsistent customer support quality 39% negative reviews out of 61 Some reviewers report customer support is slow, difficult to reach, and often unable to resolve technical problems. Comprehensive office management tools 84% positive reviews out of 25 Most reviewers describe office management as efficient, supporting paperless workflows and streamlining daily administrative tasks. Frequent technical problems 85% negative reviews out of 41 Most users report bugs and issues, including crashes, glitches, slowdowns, and frustrating disruptions during regular use. Intuitive navigation experience 88% positive reviews out of 25 Most reviewers find navigation straightforward, with clear menus and minimal effort required to access features. Disruptive and problematic updates 56% negative reviews out of 39 Some users say updates often introduce new glitches, require downtime, and create adjustment challenges for staff. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 4.3 (49) 67.35% of 49 reviewers that rated this feature as important or highly important Dentrix offers visual and color-coded charting, making it easy for you to document and explain patient conditions. Reviewers appreciate the intuitive layout, customizable buttons, and seamless perio charting, though some mention inconsistent user-friendliness and a need for better training resources. Treatment Planning 4.1 (47) 63.83% of 47 reviewers that rated this feature as important or highly important With this capability, you can create and customize multiple treatment options for patients and keep clinical and financial records organized. Users think it’s easy to use and helpful for presenting care, but some find setup and training challenging and wish for more intuitive presets. Claims Management 3.9 (38) 57.89% of 38 reviewers that rated this feature as important or highly important It gives you streamlined eClaims submission, direct insurance integration, and consolidated claim tracking. Reviewers appreciate the time savings, easy reporting, and smooth workflow, though some mention the need for better Excel export, merging eClaims, and more user-friendly training. Appointment Management 4.3 (46) 58.70% of 46 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Patient Records Management 4.3 (41) 53.66% of 41 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Imaging and X-rays 4.1 (31) 58.06% of 31 reviewers that rated this feature as important or highly important Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Dentrix 37 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Dentrix offers visual and color-coded charting, making it easy for you to document and explain patient conditions. Reviewers appreciate the intuitive layout, customizable buttons, and seamless perio charting, though some mention inconsistent user-friendliness and a need for better training resources. It gives you streamlined eClaims submission, direct insurance integration, and consolidated claim tracking. Reviewers appreciate the time savings, easy reporting, and smooth workflow, though some mention the need for better Excel export, merging eClaims, and more user-friendly training. Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Transmit prescriptions to pharmacies electronically Voice-activated speech recognition for charting Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Manage billing and payments for a healthcare provider Manage and support multiple locations Allow communication between the company and patients via messages, SMS, emails, phone, and more Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details A chart utilized by dental care professional to write and record oral and periodontal health or disease Customizable notes that help healthcare professionals document and track patient progress Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes With this capability, you can create and customize multiple treatment options for patients and keep clinical and financial records organized. Users think it’s easy to use and helpful for presenting care, but some find setup and training challenging and wish for more intuitive presets. Voice recording and storing Get Advice We can help you find the software with the features you need. Features 4.2 (372) 4.2 Based on 372 reviews ## Pricing Value for money 4.0 (317) Free Trial Starter Pricing not available It includes: - Dentrix Product Support - Eligibility and Claims Processing - Billing and Payments - Patient Forms Accelerator Pricing not available It includes: - Dentrix Communications - Profitability Insights Suite Pro Pricing not available It includes: - Clinical Technology Suite - Digital Presence Essentials Suite Value for money 4.0 (317) 4.0 Based on 317 reviews ## Integrations [ DEXIS Imaging Suite](https://www.capterra.com/p/234960/DEXIS-Imaging-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (338) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (338) 4.1 Based on 338 reviews ## User reviews Overall rating 4.3 Based on 377 reviews Filter by rating 5(201) 4(126) 3(24) 2(11) 1(15) Mentioned topic Sorted by most recent GO Gwen O. Specialty Team Manager Hospital & Health Care ### "Reliable Dental Software with Strong Patient Management Tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 11, 2026 Overall, I had a positive experience using Dentrix for 7 years. It was reliable for patient management, insurance entry, scanning, and general front office workflow. I liked that it allowed multiple windows to stay open and made it easy to access patient information without constantly being redirected. While the imaging system and X-ray transfer process could be improved, Dentrix was still a strong and practical system for managing a busy dental office. Pros I used Dentrix for 7 years and really liked how efficient it was for day-to-day patient management. I appreciated that when adding family members, the last name auto-populated, and I loved that multiple windows could remain open at the same time without constantly redirecting me. Entering insurance information was convenient, and the pop-up windows made it easy to access important details quickly. I also liked being able to preset what I was scanning when scanning the same type of document for multiple patients. Cons The imaging system was the most difficult part for me. Transferring X-rays was hard and time-consuming, which could slow down the workflow. We also did not use integrated phone software, but I think having that option would have made communication and tracking calls much easier. I also wish there were stronger digital paperwork options where patients could complete forms electronically and have them automatically upload into their chart. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. S L. Dentist Medical Practice ### "Billing problems" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 March 31, 2026 I have been using Dentrix for 25 years. Constant updates have been a headache but Dentrix has been very functional. Terminating my relationship has been a nightmare. Pros Intuitive and easy to use. Handles every clinic task Ive needed to run my business. Customer sevice is great at helping run the software. Cons I sold my dental practice in December. Dentrix helped with the transition to the new owner and Open Dental. \[sensitive content hidden\] has access to my bank account and they won"t stop billing me. Every month customer service says they will close my account. It is now March and they hit my account again. I cant seem to make them stop. Help! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Robin W. Executive Marketing Assistant Health, Wellness and Fitness ### "What Dentrix Taught Me About Practice Growth and Patient Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 28, 2025 Overall— At the end of the day, Dentrix gave me what I need: visibility, consistency, and the ability to turn data into strategy. It’s not just software—it's a foundation that helps practices grow in ways that patients actually feel and appreciate. Pros As someone who lives at the intersection of patient experience, practice growth, and operational efficiency, I’ve worked with my fair share of dental practice management systems. But Dentrix is one that consistently delivers the depth and insights a marketing executive like me needs to grow a practice strategically and sustainably. Cons Dentrix has a bit of a learning curve. When training new employees, it takes sometime to go over the software functions and find your flow in utilizing the features that Dentrix provides. Switched from [CareStack](https://www.capterra.com/p/176206/CareStack/) Wanted something more multifaceted for the cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lili C. Office Manager Medical Practice ### "I LOVE DENTRIX!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2025 Working with Dentrix for 20+ years has been great. I started using the software as a dental assistant, and then receptionist to now as an Office Manager. It's AMAZING!! Pros I love the ability to pull any reports and their accuracy. Dentrix is easy to use and easy for new team members to grasp. Cons I dislike when we have errors that affect the whole Dentrix system. But other than that, I have no issues nor concerns with Dentrix. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Business Manager Hospital & Health Care ### "Dentrix Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 21, 2025 My overall experience is not that great. Reports take a long time to run and do not export to Excel. The selection is generic. Dentrix is not useful compared to other products on the market. Pros It's basically user-friendly and easy to navigate. The chart section is good because it allows you to see everything on one page. Cons Customer service is terrible. Every time I call I'm on hold for no less than 20 minutes which is frustrating. The reports are generic and most don't allow importing them to Excel. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Samantha M. Dentist Health, Wellness and Fitness ### "Great program for the dental community" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 13, 2025 I use dentrix daily in my practice. I use it to keep up to date with my patients, their schedules and appointments. I also use it to help facilitate reviews for my Google page Pros Dentrix is a great program for people in the dental profession. It is incredibly easy to use for patients and compatible to other softwares. Cons I honestly don't have anything bad to say about dentrix. It has been nothing but helpful in my practice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Shayan S. Clinical Director Health, Wellness and Fitness ### "Dentrix keeps our dental office in step." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 4, 2025 It pushed our patient flow and decreased the time spent on admin. Billing is easier and we have had much less scheduling trouble since we switched to Dentrix. Pros The documentation that automatically pulls from visit to visit is great, as I can plan and treat faster as well as be consistent across providers. It is also very easy to rearrange scheduling at the last moment when plans change. Cons The UI is a little old fashioned, and it took a longer time to get onboarded than I would have liked. Some staff required extra support to feel comfortable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DO Delfina O. Scheduling Coordinator Hospital & Health Care ### "Dentrix is amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 My overall experience was a great experience. I used Dentrix as a back office dental assistant and as a front office treatment coordinator. Pros What I like most about Dentrix, is that it is very user friendly, and very easy for new learners. I also like how the dental ledger is set up. Cons There is nothing I did not dislike about Dentrix. When there is an update it is easy to still use and adjust with the changes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AO Angelika O. Assistant office manager Hospital & Health Care ### "Ehh there’s better" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 May 29, 2025 I would say my overall experience with denturists is fair definitely not. My favorite would probably not refer any other dental offices to that software. Pros I have to say it is hard to find something that I really do like about Dentrix. But if I were to pick something, I would have to say the ledger was fairly easy to read. Scheduling was also pretty convenient. Cons So many things that I can say that I like lease about Dentrix the ledger and reporting we’re not my favorite in particular with the reporting it’s just not user-friendly they take forever to load, and the ledger itself is just not user-friendly because you do not allocate payments to any procedures, so you really don’t know what the money was for unless you make a note within the payment, which is kind of cumbersome Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TT Taysia T. Dental Assistant Hospital & Health Care ### "Dentrix-the Epitome of Patient Care" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 16, 2025 Dentrix has been a great software to use in patient care. It is up to date, accurate, and quick. I am never waiting on a lagging screen. I love that Dexis and other software easily integrate into it. Pros I love how user friendly it is. It is a clean and simple software to understand. When onboarding new employees, there is great ease. Cons I do think that it needs a little bit of a facelift. It looks like we are still practicing dentistry in the 2010's Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/2329/Dentrix/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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