--- title: "Dentrix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dentrix Software - reviews, pricing plans, popular comparisons to other Dental products and more." source_url: "https://www.capterra.com/p/2329/Dentrix/" page_type: "product" language: "en" --- # Dentrix Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dentrix ## What is Dentrix? Dentrix® by Henry Schein One makes it easier to manage and grow your business, increase the productivity of your team, and enhance the quality of care you provide to patients. As the market leader in Practice Management Software for more than 20 years, and with over 35,000 teams using it, Dentrix combines technology with workflows to help dentists expand and grow their dental practices. More than a software, that’s Expand Ability. ## What is Dentrix used for? [Dental](https://www.capterra.com/dental-software/)[Dental Charting](https://www.capterra.com/dental-charting-software/)[Dental Imaging](https://www.capterra.com/dental-imaging-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 378 user reviews Reviews sentiment Positive 87% Neutral 6% Negative 7% Pros & cons Highly user-friendly experience Comprehensive office management tools Slow and inconsistent customer support Frequent bugs and technical problems Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Dental / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dentrix?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://henryscheinone.com&name=Dentrix) Rating Breakdown 4.3 +− Features4.2 Value for Money4.0 Ease of Use4.2 Customer Service4.1 Rating Breakdown 4.3 Features4.2 Value for Money4.0 Ease of Use4.2 Customer Service4.1 ## Dentrix Reviewers Verdict Updated August 2026 AI summary - Dentrix is well suited for small dental practices seeking efficient management of patient records, scheduling, and treatment planning. - Users most consistently value its user-friendly design, intuitive navigation, and ease of onboarding new staff. - It helps practices reduce paperwork, centralize daily workflows, and improve patient care coordination. - Buyers report negative points such as occasional bugs, disruptive updates, and inconsistent customer support quality. - Dentrix fits teams that want accessible dental office management but may frustrate those who need flawless reliability or responsive support. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dentrix 4.3 (378) VS. [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (378) Ease Of Use 4.4 (217) Value For Money 4.0 (318) Value For Money 4.3 (203) Customer Service 4.1 (339) Customer Service 4.5 (211) ## Dentrix alternatives Highest Rated [4.7 (112)](https://www.capterra.com/p/60250/ABELDent/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (118)](https://www.capterra.com/p/35009/Denticon/reviews/) Starting price $750.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (61)](https://www.capterra.com/p/148958/iDentalSoft/reviews/) Starting price $395.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.1 (235)](https://www.capterra.com/p/177828/Dentrix-Ascend/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/2329/Dentrix/alternatives/) ## FAQs about Dentrix Overview ### What problems does Dentrix solve? Dentrix solves scattered dental office workflows by centralizing scheduling, charting, patient records, billing, insurance claims, imaging access, and reporting in one system. Front-desk staff, office managers, hygienists, assistants, and dentists use it to reduce paperwork, speed patient lookup, train new employees faster, and keep multi-location practices aligned. Answer based on 253 reviews Overview ### Which roles and teams benefit most from Dentrix? Dentrix is most used by dental office managers, front-desk teams, dentists, hygienists, assistants, and practice leaders. Administrative staff rely on it for scheduling, billing, insurance, and patient communication, while clinical teams use it to review charts, document care, and coordinate treatment. Owners and administrators use reporting to monitor operations and practice performance. Answer based on 370 reviews Overview ### What company size and industries is Dentrix built for? Dentrix is for small dental practices, with 89% of reviewers from small businesses and 43% in health, wellness and fitness. It also serves hospital and health care organizations at 31%, medical practices at 18%, and some midsize and enterprise teams. Its most common use is dental practice management. Answer based on 377 reviews Features and Usability ### What are the key features of Dentrix? Dentrix includes core dental practice management features like appointment scheduling, patient records management, charting, treatment planning, and billing with insurance claims. Frequently discussed differentiators include customizable reports, imaging and X-ray integration, patient reminders and confirmations, and document storage for paperless workflows across front office and clinical teams. Answer based on 115 reviews Integrations ### Which third-party tools and platforms does Dentrix integrate with? Dentrix integrates with DEXIS Imaging Suite for X-ray imaging and patient charts, plus communication and patient-engagement tools including Demandforce, NexHealth, RevenueWell, Solutionreach, Weave, and Yapi. These integrations cover reminders, confirmations, intake forms, texting, phone calls, billing, and patient communication across common dental practice workflows. Answer based on 26 reviews Getting Started and Support ### How easy is it to onboard and train a team on Dentrix? Dentrix is fairly easy to onboard for new hires handling daily tasks, with many reviewers describing it as intuitive and quick to learn. Training is available through in-person sessions, webinars, documentation, and videos. Teams using advanced billing, reporting, or setup features often need more time, repeat training, and occasional support. Answer based on 93 reviews Getting Started and Support ### What customer support options does Dentrix offer, and how do users rate the experience? Dentrix offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, professional, and able to resolve issues quickly, sometimes in one session. However, others report long phone hold times, slow email replies, inconsistent technician expertise, and difficulty reaching the right specialist. Answer based on 75 reviews Security ### How does Dentrix handle data security and access control? Dentrix uses user account creation to control access and stores confidential records within its application-based system. Reviewers also mention remote access and a two-part phone authentication process for e-prescribing. Security-related limitations include its server-based design, weaker fit for multi-site or remote operations, and occasional access or billing-account issues. Answer based on 36 reviews ## Pros and Cons Highly user-friendly experience 84% positive reviews out of 97 Most reviewers find ease of use notable, with organized layouts and helpful customization for daily tasks. Slow and inconsistent customer support 39% negative reviews out of 61 Some users comment customer support is difficult to reach, with long wait times and inconsistent assistance quality. Comprehensive office management tools 84% positive reviews out of 25 Most users report office management is streamlined, supporting multi-location efficiency and facilitating paperless workflows. Frequent bugs and technical problems 85% negative reviews out of 41 Most reviewers indicate bugs and issues cause crashes, slowdowns, and require repeated troubleshooting, disrupting workflow. Intuitive and efficient navigation 88% positive reviews out of 25 Most reviewers describe navigation as straightforward, allowing quick access to features with minimal effort. Disruptive and problematic updates 56% negative reviews out of 39 Some users report updates introduce glitches, require inconvenient downtime, and often complicate system performance or usability. ## Features AI summary Based on 1,624 Dental reviews Capterra reviewers point to these as the dental software features they value most: - **Patient Records Management** (**56%** of reviewers rated this feature as critical) - **Treatment Planning** (**53%**) - **Appointment Management** (**58%**) Dentrix supports all three top-priority features: **Patient Records Management**, **Treatment Planning**, and **Appointment Management**. Together, these capabilities help dental practices keep patient information organized, map out care clearly, and manage scheduling efficiently, allowing teams to improve daily coordination and deliver more consistent patient care. Patient Records Management 4.3 (42) 54.76% of 42 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Treatment Planning 4.1 (47) 63.83% of 47 reviewers that rated this feature as important or highly important Dentrix offers a treatment planning feature that helps you organize, present, and customize multiple care options for patients. Some reviewers find it straightforward and helpful for communication, though others mention it can be confusing or require more training for new staff. Appointment Management 4.3 (47) 59.57% of 47 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Confirmations/Reminders 3.0 (23) 39.13% of 23 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Claims Management 3.9 (38) 57.89% of 38 reviewers that rated this feature as important or highly important It gives you tools to submit, track, and manage insurance claims efficiently, including eClaims and reporting. Reviewers appreciate the direct claim submission, easy tracking of outstanding claims, and integration with third-party products, though some mention a learning curve and reporting limitations. Charting 4.3 (50) 68.00% of 50 reviewers that rated this feature as important or highly important With Dentrix’s charting feature, you can visually document patient conditions using color coding, diagrams, and freehand notations. Reviewers appreciate how easy it is to chart, customize procedure buttons, and switch between hard tissue and perio charting for better patient education. Dentrix 37 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: With Dentrix’s charting feature, you can visually document patient conditions using color coding, diagrams, and freehand notations. Reviewers appreciate how easy it is to chart, customize procedure buttons, and switch between hard tissue and perio charting for better patient education. - Claims Management: It gives you tools to submit, track, and manage insurance claims efficiently, including eClaims and reporting. Reviewers appreciate the direct claim submission, easy tracking of outstanding claims, and integration with third-party products, though some mention a learning curve and reporting limitations. - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - E-Prescribing: Transmit prescriptions to pharmacies electronically - Hands-Free Charting: Voice-activated speech recognition for charting - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Medical Billing: Manage billing and payments for a healthcare provider - Multi-Location: Manage and support multiple locations - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Periodontal Charting: A chart utilized by dental care professional to write and record oral and periodontal health or disease - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Dentrix offers a treatment planning feature that helps you organize, present, and customize multiple care options for patients. Some reviewers find it straightforward and helpful for communication, though others mention it can be confusing or require more training for new staff. - Voice Capture: Voice recording and storing --- Get Advice We can help you find the software with the features you need. Features 4.2 (373) 4.2 Based on 373 reviews ## Pricing Value for money 4.0 (318) Free Trial Starter Pricing not available It includes: - Dentrix Product Support - Eligibility and Claims Processing - Billing and Payments - Patient Forms Accelerator Pricing not available It includes: - Dentrix Communications - Profitability Insights Suite Pro Pricing not available It includes: - Clinical Technology Suite - Digital Presence Essentials Suite Value for money 4.0 (318) 4.0 Based on 318 reviews ## Integrations [ DEXIS Imaging Suite](https://www.capterra.com/p/234960/DEXIS-Imaging-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (339) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (339) 4.1 Based on 339 reviews ## User reviews Overall rating 4.3 Based on 378 reviews Filter by rating 5(202) 4(126) 3(24) 2(11) 1(15) Mentioned topic Sorted by most recent Kayla H. Dental Assistant and Front Office Hospital & Health Care ### "Reliable and User-Friendly Dental Practice Management Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 17, 2026 Dentrix is a reliable and comprehensive dental practice management system. It helps keep patient records, scheduling, billing, insurance, and treatment information organized in one place. While some features take time to learn and occasional technical issues can occur, it is generally user-friendly and helps improve efficiency in a busy dental office. Pros Dentrix is user-friendly, keeps patient information organized, and makes scheduling, billing, insurance, and treatment planning more efficient. Cons Dentrix is a useful system overall, but some features have a learning curve, and the software can occasionally feel slow or more complicated than necessary. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GO Gwen O. Specialty Team Manager Hospital & Health Care ### "Reliable Dental Software with Strong Patient Management Tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 11, 2026 Overall, I had a positive experience using Dentrix for 7 years. It was reliable for patient management, insurance entry, scanning, and general front office workflow. I liked that it allowed multiple windows to stay open and made it easy to access patient information without constantly being redirected. While the imaging system and X-ray transfer process could be improved, Dentrix was still a strong and practical system for managing a busy dental office. Pros I used Dentrix for 7 years and really liked how efficient it was for day-to-day patient management. I appreciated that when adding family members, the last name auto-populated, and I loved that multiple windows could remain open at the same time without constantly redirecting me. Entering insurance information was convenient, and the pop-up windows made it easy to access important details quickly. I also liked being able to preset what I was scanning when scanning the same type of document for multiple patients. Cons The imaging system was the most difficult part for me. Transferring X-rays was hard and time-consuming, which could slow down the workflow. We also did not use integrated phone software, but I think having that option would have made communication and tracking calls much easier. I also wish there were stronger digital paperwork options where patients could complete forms electronically and have them automatically upload into their chart. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. S L. Dentist Medical Practice ### "Billing problems" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 March 31, 2026 I have been using Dentrix for 25 years. Constant updates have been a headache but Dentrix has been very functional. Terminating my relationship has been a nightmare. Pros Intuitive and easy to use. Handles every clinic task Ive needed to run my business. Customer sevice is great at helping run the software. Cons I sold my dental practice in December. Dentrix helped with the transition to the new owner and Open Dental. \[sensitive content hidden\] has access to my bank account and they won"t stop billing me. Every month customer service says they will close my account. It is now March and they hit my account again. I cant seem to make them stop. Help! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Robin W. Executive Marketing Assistant Health, Wellness and Fitness ### "What Dentrix Taught Me About Practice Growth and Patient Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 28, 2025 Overall— At the end of the day, Dentrix gave me what I need: visibility, consistency, and the ability to turn data into strategy. It’s not just software—it's a foundation that helps practices grow in ways that patients actually feel and appreciate. Pros As someone who lives at the intersection of patient experience, practice growth, and operational efficiency, I’ve worked with my fair share of dental practice management systems. But Dentrix is one that consistently delivers the depth and insights a marketing executive like me needs to grow a practice strategically and sustainably. Cons Dentrix has a bit of a learning curve. When training new employees, it takes sometime to go over the software functions and find your flow in utilizing the features that Dentrix provides. Switched from [CareStack](https://www.capterra.com/p/176206/CareStack/) Wanted something more multifaceted for the cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lili C. Office Manager Medical Practice ### "I LOVE DENTRIX!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2025 Working with Dentrix for 20+ years has been great. I started using the software as a dental assistant, and then receptionist to now as an Office Manager. It's AMAZING!! Pros I love the ability to pull any reports and their accuracy. Dentrix is easy to use and easy for new team members to grasp. Cons I dislike when we have errors that affect the whole Dentrix system. But other than that, I have no issues nor concerns with Dentrix. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Business Manager Hospital & Health Care ### "Dentrix Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 21, 2025 My overall experience is not that great. Reports take a long time to run and do not export to Excel. The selection is generic. Dentrix is not useful compared to other products on the market. Pros It's basically user-friendly and easy to navigate. The chart section is good because it allows you to see everything on one page. Cons Customer service is terrible. Every time I call I'm on hold for no less than 20 minutes which is frustrating. The reports are generic and most don't allow importing them to Excel. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Samantha M. Dentist Health, Wellness and Fitness ### "Great program for the dental community" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 13, 2025 I use dentrix daily in my practice. I use it to keep up to date with my patients, their schedules and appointments. I also use it to help facilitate reviews for my Google page Pros Dentrix is a great program for people in the dental profession. It is incredibly easy to use for patients and compatible to other softwares. Cons I honestly don't have anything bad to say about dentrix. It has been nothing but helpful in my practice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Shayan S. Clinical Director Health, Wellness and Fitness ### "Dentrix keeps our dental office in step." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 4, 2025 It pushed our patient flow and decreased the time spent on admin. Billing is easier and we have had much less scheduling trouble since we switched to Dentrix. Pros The documentation that automatically pulls from visit to visit is great, as I can plan and treat faster as well as be consistent across providers. It is also very easy to rearrange scheduling at the last moment when plans change. Cons The UI is a little old fashioned, and it took a longer time to get onboarded than I would have liked. Some staff required extra support to feel comfortable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DO Delfina O. Scheduling Coordinator Hospital & Health Care ### "Dentrix is amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 My overall experience was a great experience. I used Dentrix as a back office dental assistant and as a front office treatment coordinator. Pros What I like most about Dentrix, is that it is very user friendly, and very easy for new learners. I also like how the dental ledger is set up. Cons There is nothing I did not dislike about Dentrix. When there is an update it is easy to still use and adjust with the changes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AO Angelika O. Assistant office manager Hospital & Health Care ### "Ehh there’s better" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 May 29, 2025 I would say my overall experience with denturists is fair definitely not. My favorite would probably not refer any other dental offices to that software. Pros I have to say it is hard to find something that I really do like about Dentrix. But if I were to pick something, I would have to say the ledger was fairly easy to read. Scheduling was also pretty convenient. Cons So many things that I can say that I like lease about Dentrix the ledger and reporting we’re not my favorite in particular with the reporting it’s just not user-friendly they take forever to load, and the ledger itself is just not user-friendly because you do not allocate payments to any procedures, so you really don’t know what the money was for unless you make a note within the payment, which is kind of cumbersome Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/2329/Dentrix/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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