# Dentrix Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Dentrix Software - reviews, pricing plans, popular comparisons to other Dental products and more.

Source: https://www.capterra.com/p/2329/Dentrix/pricing

---

# 

 Dentrix Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Dentrix

## What is Dentrix?

Dentrix® by Henry Schein One makes it easier to manage and grow your business, increase the productivity of your team, and enhance the quality of care you provide to patients. As the market leader in Practice Management Software for more than 20 years, and with over 35,000 teams using it, Dentrix combines technology with workflows to help dentists expand and grow their dental practices. More than a software, that’s Expand Ability.

## What is Dentrix used for?

[Dental](https://www.capterra.com/dental-software/)[Dental Charting](https://www.capterra.com/dental-charting-software/)[Dental Imaging](https://www.capterra.com/dental-imaging-software/)

Overall rating

Based on 375 user reviews

Reviews sentiment

Positive

87%

Neutral

6%

Negative

7%

Pros & cons

Highly user-friendly experience

Comprehensive office management tools

Slow and inconsistent customer support

Frequent bugs and system glitches

Contact vendor  
for pricing

Free trial  
available

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Do you work for Dentrix?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://henryscheinone.com&name=Dentrix)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Dentrix

4.3 (375)

VS.

[4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (375)

Ease Of Use

4.4 (188)

Value For Money

4.0 (315)

Value For Money

4.3 (175)

Customer Service

4.1 (336)

Customer Service

4.5 (182)

## Dentrix alternatives

Highest Rated

[4.7 (112)](https://www.capterra.com/p/60250/ABELDent/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (61)](https://www.capterra.com/p/148958/iDentalSoft/reviews/)

Starting price

$295.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.5 (112)](https://www.capterra.com/p/35009/Denticon/reviews/)

Starting price

$750.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.1 (234)](https://www.capterra.com/p/177828/Dentrix-Ascend/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/2329/Dentrix/alternatives/)

## Pros and Cons

Highly user-friendly experience

84% positive reviews out of 96

Most reviewers find the software easy to learn, customizable, and efficient for daily office tasks.

Kristen D

RDA, 2 - 10 employees.

"well the much older version of the software was user friendly and integrated easily bridged with actual HELP features that tells and teaches about every aspect of all the software features without having to call tech support on a wkly bases. "

Slow and inconsistent customer support

39% negative reviews out of 61

Some reviewers describe long wait times, inconsistent answers, and difficulty reaching knowledgeable support staff.

Comprehensive office management tools

84% positive reviews out of 25

Most reviewers appreciate managing multiple locations, streamlining workflows, and supporting paperless operations in one system.

Frequent bugs and system glitches

85% negative reviews out of 40

Most reviewers report recurring crashes, slowdowns, and technical errors that disrupt workflow and require troubleshooting.

Intuitive navigation and layout

88% positive reviews out of 25

Most reviewers describe navigation as straightforward, with clear menus and minimal steps to access features.

Disruptive and problematic updates

58% negative reviews out of 38

Some reviewers indicate updates often introduce new issues, require downtime, and complicate system usability.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Charting

4.3 (47)

65.96% of 47 reviewers that rated this feature as important or highly important

Dentrix offers intuitive charting with visual notations, color coding, and easy perio charting. Some reviewers find it simple to track patient conditions and treatment, while others report usability issues and insufficient training or help resources.

Treatment Planning

4.1 (45)

62.22% of 45 reviewers that rated this feature as important or highly important

With this capability, you can customize and compare multiple treatment options for patients. Some reviewers find it straightforward and helpful for clinical communication, but others mention it can be confusing and requires significant training.

Claims Management

3.8 (37)

56.76% of 37 reviewers that rated this feature as important or highly important

It gives you direct eClaims submission, easy tracking of outstanding claims, and integration with third-party systems. Reviewers appreciate the streamlined process and time savings, though some mention reporting limitations and the need for better training.

Appointment Management

4.3 (45)

57.78% of 45 reviewers that rated this feature as important or highly important

Manage various aspects of appointments including booking, rescheduling, canceling

Patient Records Management

4.3 (40)

52.50% of 40 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Imaging and X-rays

4.1 (31)

58.06% of 31 reviewers that rated this feature as important or highly important

Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes

Dentrix 37 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage various aspects of appointments including booking, rescheduling, canceling

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Track and manage schedules and meetings via an integrated calendar

Dentrix offers intuitive charting with visual notations, color coding, and easy perio charting. Some reviewers find it simple to track patient conditions and treatment, while others report usability issues and insufficient training or help resources.

It gives you direct eClaims submission, easy tracking of outstanding claims, and integration with third-party systems. Reviewers appreciate the streamlined process and time savings, though some mention reporting limitations and the need for better training.

Manage contact details and communication with clients

Manage and track all internal and external communication conducted via calls, email, text, or chat

Automated reminders and confirmations for booked appointments and events via text or email

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Alter the layout and content of reports

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more.

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Transmit prescriptions to pharmacies electronically

Voice-activated speech recognition for charting

Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes

Manage billing and payments for a healthcare provider

Manage and support multiple locations

Allow communication between the company and patients via messages, SMS, emails, phone, and more

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

A chart utilized by dental care professional to write and record oral and periodontal health or disease

Customizable notes that help healthcare professionals document and track patient progress

Ability to record, store, update, and retrieve information

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Plan availability and assign specific time slots for tasks and resources

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

With this capability, you can customize and compare multiple treatment options for patients. Some reviewers find it straightforward and helpful for clinical communication, but others mention it can be confusing and requires significant training.

Voice recording and storing

Get Advice

We can help you find the software with the features you need.

Features

4.2 (370)

4.2

Based on 370 reviews

## Pricing

Value for money

4.0 (315)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.0 (315)

4.0

Based on 315 reviews

## Integrations

[

DEXIS Imaging Suite](https://www.capterra.com/p/234960/DEXIS-Imaging-Suite/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (336)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (336)

4.1

Based on 336 reviews

## User reviews

Overall rating

4.3

Based on 375 reviews

Filter by rating

5(200)

4(126)

3(24)

2(10)

1(15)

Mentioned topic

Sorted by most recent

RW

Robin W.

Executive Marketing Assistant

Health, Wellness and Fitness

### "What Dentrix Taught Me About Practice Growth and Patient Experience"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 28, 2025

Overall— At the end of the day, Dentrix gave me what I need: visibility, consistency, and the ability to turn data into strategy. It’s not just software—it's a foundation that helps practices grow in ways that patients actually feel and appreciate.

Pros

As someone who lives at the intersection of patient experience, practice growth, and operational efficiency, I’ve worked with my fair share of dental practice management systems. But Dentrix is one that consistently delivers the depth and insights a marketing executive like me needs to grow a practice strategically and sustainably.

Cons

Dentrix has a bit of a learning curve. When training new employees, it takes sometime to go over the software functions and find your flow in utilizing the features that Dentrix provides.

Switched from

[CareStack](https://www.capterra.com/p/176206/CareStack/)

Wanted something more multifaceted for the cost.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LC

Lili C.

Office Manager

Medical Practice

### "I LOVE DENTRIX!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 11, 2025

Working with Dentrix for 20+ years has been great. I started using the software as a dental assistant, and then receptionist to now as an Office Manager. It's AMAZING!!

Pros

I love the ability to pull any reports and their accuracy. Dentrix is easy to use and easy for new team members to grasp.

Cons

I dislike when we have errors that affect the whole Dentrix system. But other than that, I have no issues nor concerns with Dentrix.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Business Manager

Hospital & Health Care

### "Dentrix Review"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

August 21, 2025

My overall experience is not that great. Reports take a long time to run and do not export to Excel. The selection is generic. Dentrix is not useful compared to other products on the market.

Pros

It's basically user-friendly and easy to navigate. The chart section is good because it allows you to see everything on one page.

Cons

Customer service is terrible. Every time I call I'm on hold for no less than 20 minutes which is frustrating. The reports are generic and most don't allow importing them to Excel.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

Samantha M.

Dentist

Health, Wellness and Fitness

### "Great program for the dental community"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 13, 2025

I use dentrix daily in my practice. I use it to keep up to date with my patients, their schedules and appointments. I also use it to help facilitate reviews for my Google page

Pros

Dentrix is a great program for people in the dental profession. It is incredibly easy to use for patients and compatible to other softwares.

Cons

I honestly don't have anything bad to say about dentrix. It has been nothing but helpful in my practice.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

Shayan S.

Clinical Director

Health, Wellness and Fitness

### "Dentrix keeps our dental office in step."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

July 4, 2025

It pushed our patient flow and decreased the time spent on admin. Billing is easier and we have had much less scheduling trouble since we switched to Dentrix.

Pros

The documentation that automatically pulls from visit to visit is great, as I can plan and treat faster as well as be consistent across providers. It is also very easy to rearrange scheduling at the last moment when plans change.

Cons

The UI is a little old fashioned, and it took a longer time to get onboarded than I would have liked. Some staff required extra support to feel comfortable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DO

Delfina O.

Scheduling Coordinator

Hospital & Health Care

### "Dentrix is amazing!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 2, 2025

My overall experience was a great experience. I used Dentrix as a back office dental assistant and as a front office treatment coordinator.

Pros

What I like most about Dentrix, is that it is very user friendly, and very easy for new learners. I also like how the dental ledger is set up.

Cons

There is nothing I did not dislike about Dentrix. When there is an update it is easy to still use and adjust with the changes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AO

Angelika O.

Assistant office manager

Hospital & Health Care

### "Ehh there’s better"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

May 29, 2025

I would say my overall experience with denturists is fair definitely not. My favorite would probably not refer any other dental offices to that software.

Pros

I have to say it is hard to find something that I really do like about Dentrix. But if I were to pick something, I would have to say the ledger was fairly easy to read. Scheduling was also pretty convenient.

Cons

So many things that I can say that I like lease about Dentrix the ledger and reporting we’re not my favorite in particular with the reporting it’s just not user-friendly they take forever to load, and the ledger itself is just not user-friendly because you do not allocate payments to any procedures, so you really don’t know what the money was for unless you make a note within the payment, which is kind of cumbersome

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TT

Taysia T.

Dental Assistant

Hospital & Health Care

### "Dentrix-the Epitome of Patient Care"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

May 16, 2025

Dentrix has been a great software to use in patient care. It is up to date, accurate, and quick. I am never waiting on a lagging screen. I love that Dexis and other software easily integrate into it.

Pros

I love how user friendly it is. It is a clean and simple software to understand. When onboarding new employees, there is great ease.

Cons

I do think that it needs a little bit of a facelift. It looks like we are still practicing dentistry in the 2010's

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CH

Courtney H.

Office manager

Medical Practice

### "Great software for any Dental practice. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 14, 2025

We have been using Dentrix for over 15 years now and Overall we have been very happy with Dentrix.

Pros

The Dental Practice management because it is a great system for scheduling patients, keeping patient records organized and billing.

Cons

There are some glitches with sending claims but its always an easy fix.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Ibukunoluwa S.

Dental Assistant

Hospital & Health Care

### "An Amazing Software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 23, 2025

it simplify automated insurance claims and billing for an efficient dental practice.

Pros

It helped me in comprehensive dental practice management

Cons

For an app that enhances patient workflow, i have no regret using it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/2329/Dentrix/reviews/)

Popular comparisons

[CareStack vs Dentrix](https://www.capterra.com/compare/2329-176206/Dentrix-vs-CareStack)[Adit vs Dentrix](https://www.capterra.com/compare/2329-208534/Dentrix-vs-Adit)[BestoSys vs Dentrix](https://www.capterra.com/compare/2329-144398/Dentrix-vs-Bestosys)[Curve Dental vs Dentrix](https://www.capterra.com/compare/2329-98688/Dentrix-vs-Curve-Dental-Hero)[ABELDent vs Dentrix](https://www.capterra.com/compare/2329-60250/Dentrix-vs-ABELDent)[Eaglesoft vs Dentrix](https://www.capterra.com/compare/2329-60064/Dentrix-vs-EagleSoft-13-00)

[Open Dental vs Dentrix](https://www.capterra.com/compare/2329-122350/Dentrix-vs-Open-Dental)[Practice-Web vs Dentrix](https://www.capterra.com/compare/2329-48192/Dentrix-vs-Practice-Web-Dental)[Denticon vs Dentrix](https://www.capterra.com/compare/2329-35009/Dentrix-vs-Denticon)[Dentrix Ascend vs Dentrix](https://www.capterra.com/compare/2329-177828/Dentrix-vs-Dentrix-Ascend)[Dentrix Enterprise vs Dentrix](https://www.capterra.com/compare/2329-161566/Dentrix-vs-Dentrix-Enterprise)[ClearDent vs Dentrix](https://www.capterra.com/compare/2329-60053/Dentrix-vs-ClearDent) 

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