--- title: "Dentrix Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dentrix the right Dental solution for you? Explore 378 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/2329/Dentrix/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Dentrix 4.3 (378) [View alternatives](https://www.capterra.com/p/2329/Dentrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Dentrix Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews GO Gwen O Specialty Team ManagerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I liked that it allowed multiple windows to stay open and made it easy to access patient information without constantly being redirected. While the imaging system and X-ray transfer process could be improved, Dentrix was still a strong and practical system for managing a busy dental office.“ June 11, 2026 S L DentistMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “has access to my bank account and they won"t stop billing me. “ March 31, 2026 GO Gwen O Specialty Team ManagerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I used Dentrix for 7 years and really liked how efficient it was for day-to-day patient management.“ June 11, 2026 GO Gwen O Specialty Team ManagerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The imaging system was the most difficult part for me.“ June 11, 2026 Ibukunoluwa S Dental AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “it simplify automated insurance claims and billing for an efficient dental practice.“ March 23, 2025 S L DentistMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Every month customer service says they will close my account.“ March 31, 2026 SS Shayan S Clinical DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Billing is easier and we have had much less scheduling trouble since we switched to Dentrix.“ July 4, 2025 Christine D Business ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The reports are generic and most don't allow importing them to Excel.“ August 21, 2025 ## Showing most helpful reviews Showing 1-25 of 378 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ibukunoluwa S. Dental Assistant Hospital & Health Care Used the software for: 6-12 months ### "An Amazing Software " March 23, 2025 5.0 it simplify automated insurance claims and billing for an efficient dental practice. Pros It helped me in comprehensive dental practice management Cons For an app that enhances patient workflow, i have no regret using it. Review Source SS Sally S. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix reliable and easy to learn." December 29, 2023 5.0 We have been very happy with Dentrix overall - we have outsourced a few areas but other than that - 35 years and going strong! Pros I have been using Dentrix for 35 years and it has grown with the times and always remained easy to use with regular updates. Cons It would really help to have ortho maximums added/ with insurance codes used. Also if a patient is under 14 auto detect the prophy a child prophy. Fluoride has an age in coverage tables / dentrix should auto detect they do or don’t have coverage. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix Overall the \[sensitive content hidden\] and team made the decision. We have more experience with Dentrix overall and Dexis for x-rays. Switched from [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) We were given a free 2 year beta testing With Fuse - however -their Reporting was poor. And with all the team having experience with Dentrix it was an easier decision. Review Source AO Angelika O. Assistant office manager Hospital & Health Care Used the software for: 6-12 months ### "Ehh there’s better" May 29, 2025 3.0 I would say my overall experience with denturists is fair definitely not. My favorite would probably not refer any other dental offices to that software. Pros I have to say it is hard to find something that I really do like about Dentrix. But if I were to pick something, I would have to say the ledger was fairly easy to read. Scheduling was also pretty convenient. Cons So many things that I can say that I like lease about Dentrix the ledger and reporting we’re not my favorite in particular with the reporting it’s just not user-friendly they take forever to load, and the ledger itself is just not user-friendly because you do not allocate payments to any procedures, so you really don’t know what the money was for unless you make a note within the payment, which is kind of cumbersome Review Source RT Roger T. DDs Medical Practice Used the software for: 2+ years ### "Powerful dental practice management software" September 20, 2022 5.0 It’s been great for our practice. Easy for everyone to use in the office with minimal training due to its intuitive use. Pros The scheduling of patients is very easy to use and manage. The ledger is easy to read And follow. The X-rays is fantastic. The software is very powerful. Cons There’s a lot of bells and whistles in the software that you may not need and that can slow down the use of it. So there’s not much not to dislike about it. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Practice changed hands and Dentrix was the practice management software. Review Source mA mike A. dentist/owner Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix dental software" April 20, 2023 5.0 Overall a great investment. It's worth the price. Pros It integrates well with all other practice systems and is easy to use. Cons I haven't found a weakness. But perhaps if I'm being picky I would say the cost is the only weakness. Reason for choosing Dentrix They were similar products which were priced similarly, but Dentrix is a bit more user friendly. Switched from [PBS Systems](https://www.capterra.com/p/2059/PBS-DMS/) I switched from PBS because we needed something more modern with more capabilities. Review Source John C. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Support with an attitude, and a big bill" December 3, 2019 2.0 Good software when is running. Difficult to deal with technical issues. And very expensive. Not worth the price! Pros I like how Dentrix integrates all clinical aspects of the practice under one program Cons It is very expensive. Great marketing will have you believe you are buying the Cadillac of dental software. You must sign-up and pay monthly for technical support. They provide frequent updates, which never install smoothly. You are forced to call customer support. And they will talk to you with an attitude. Plan to spend a long time on-hold. And then a long time installing those updates. Very frustrating! Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix We were buying dental supplies from \[SENSITIVE CONTENT HIDDEN\]. Thought it would be a good idea to get the software through them too. Keep it all together. Not necessarily true. Dentrix and \[SENSITIVE CONTENT HIDDEN\] act like two completely separate companies. No reason to stick to Dentrix if you already buy your supplies from \[SENSITIVE CONTENT HIDDEN\]. Review Source SJ Sarah J. EFDA, Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Just why..." April 11, 2023 3.0 I wish we could go back to Eaglesoft. I have been using Dentrix for 7-8 years. 7-8 frustrating years. Pros I don't think there is a category to like the most... Cons The "support" is useless. We have called and emailed for weeks trying to get help and have been brushed off and completely ignored.The software itself is unnecessarily overcomplicated Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Because it was supposed to make our lives easier. Insert eyeroll. Review Source SR Shayla R. Office Manager Management Consulting Used the software for: Less than 6 months ### "Conversion is a pain!" October 28, 2022 2.0 Pros We are needing to convert from EasyDental to Dentrix as they are from \[SENSITIVE CONTENT\] Cons Integration is turning out to be a headache! They want to charge for every little thing and didn't tell me about extra charges until right before! "oh by the way, document conversion is just another $860 on top of everything else...did you want to add that?" What????? Of course I wanted to add that! We have spent hours putting thousands of documents into the system, only to not have them convert????!!!! Why is this not included and why was I not told this in the beginning????? Not to mention I send and email, or ask a question and they take weeks to get back to me. Often only when I call them do they finally respond. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Dentrix Because it supposedly was going to offer the same types of features Review Source Heather T. Billing and coding specialist Health, Wellness and Fitness Used the software for: 2+ years ### "A very positive review on Dentrix impact on dental practice management" April 18, 2024 5.0 Overall, it has been a positive experience using Dentrix. It is very user friendly .The financial tools are very beneficial as well. It is an awesome program to be exact! Pros The most awesome thing about Dentrix that was super convenient was Dentrix ledger, it automatically calculates the insurance benefits and patient responsibility as well as patient bills. Cons Only problem I really encountered was occasional glitches' which slowed things down. Review Source Arnell P. Business Owner Hospital & Health Care Used the software for: 2+ years ### "Not for the average user" November 9, 2017 2.0 I don't have to have paper charts or appointment book. Pros It's powerful for the front office. Has a lot of reports that can be generated. Customizable. Can enter time on procedure codes. Cons Not for the average user even if they go to training. The end user has to be computer savvy and has an exceptional attention to detail. Front office heavy. Treatment planner presentation is not adequate. eServices bundle includes stuff that's not needed or used. Inaccurate when it comes to continuing care data. Although customizable, software limits the characters for labeling on definitions such as Appointment Status. Too many data fields that are hidden or hard to find therefore, causes a lot of inadequate data entry due to confusing and busy display and fields. Unscheduled treatment plan reports does not show that patients have already appointed for some on the treatment list. Can't easily generate or create referral template unless the user also has advanced knowledge of MS Word. Clinical template creation is difficult. Lab manager is too clunky. eServices insurance verification is too clunky and glitchy. Could not generate a list of specific procedures attached to a patient's name. For example, list of patients with premolar and molar endo on their treatment plan. I have a Dentrix superuser on my team. We had to use mail merge for this. Procedure code appointment length customization is pointless since the software does not properly calculate clinician and assistant times when entering multiple procedures. Review Source CH Courtney H. Office manager Medical Practice Used the software for: 2+ years ### "Great software for any Dental practice. " May 14, 2025 5.0 We have been using Dentrix for over 15 years now and Overall we have been very happy with Dentrix. Pros The Dental Practice management because it is a great system for scheduling patients, keeping patient records organized and billing. Cons There are some glitches with sending claims but its always an easy fix. Review Source MJ Maneesh J. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix days a re counted unless they acquire a good Cloud product" November 18, 2024 4.0 Was good until I used it but the disappointment was they didnt build a good cloud platform so moved to a different cloud product Pros Used it for 18 years until 2020. Great product with good customer support Cons Not competitive with other cloud based applications Review Source SS Sumeet S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix" March 27, 2022 4.0 Overall, Dentrix is overall a great dental management software for the price. Pros The claims/billing management is quite easy to use. User-friendly software and easy to train staff on. Cons The x-ray uploading, loading and transferring. Horrible integration especially where sensitivity and accuracy are so important. There are also issues when you have people with the same name. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix Price and ease of use/training Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Mainly price and integration. Review Source wS william S. Director Health, Wellness and Fitness Used the software for: 2+ years ### "My experience" August 25, 2021 1.0 Overall it has been a hindrance to the dental practice Pros Hard to find a good in the product. Free up some office space because we don't have charts anymore Cons For example, Recently I switch phones. For Dentrix eprescibe I need to use my phone as part of a two part authentication process to authorize prescriptions. I have not been able to authorize prescriptions for narcotics for the past two weeks. Patients is pain have not been able to have their prescription filled for these two weeks. I have been on the phone with Dentrix literally everyday to try to fix this problem to no avail. It has been like the movie “Ground Hog Day” I call them up they walk me the same procedures over and over and over again. It was never resolved. I have wasted hours and hours of work time to try and resolve this problem. It has been an insulting process that Dentrix believes that they can waste my time. I am sick of being played the fool. My goal now is to get management to switch out of Dentrix asap Reason for choosing Dentrix Wasn't my choice I would have never picked this product Review Source AS Alcy S. Dental Hygienist Hospital & Health Care Used the software for: 2+ years ### "Ease of Use with Dentrix" January 31, 2024 5.0 Pros I love that Dentrix is easy to use and can be customized for individual providers. I find that most features are intuitive to use and do not require extensive training. But, if you do need training, Dentrix customer service and website are helpful. Cons Though I love that I can create note templates, it can be frustrating that you cannot go back when filling out a note template (when using the pop-up questions); sometimes as a busy provider, we forget to check a box or fill out something and having to manually enter it after the fact is annoying. Review Source AC Allison C. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix review" January 18, 2023 5.0 Dentrix makes managing all aspects of a dental practice convenient and easy Pros This is by far the best dental management software I have personalky used. Everything is easy to navigate, there is not a task that I have encountered that Dentrix was not capable of, customer support is always helpful Cons The only flaw I have found is with treatment planning, I do think I need a tutorial but I can never get the computer figures to match the figures we come up with Review Source JB Joe B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Thanks Dentrix" July 20, 2021 5.0 Since I have not studied other systems, I don't know what I am missing. Pros I have used another software years ago, switched to Dentrix and am glad I did. They are always adding new, improved modules to their system. Keep up the good works. Cons I know we don't use near all of the bells and whistles of this product. Need to have easy way to integrate new features without hiring a consultant. Review Source RD Richard D. Expanded Dental Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix is a great alternative to Eaglesoft" November 30, 2023 5.0 Pros Even though it is much more simple than Eaglesoft, it is user friendly at most for all new people use it. Cons Not very eye-catching. Boring interface. Review Source KF Kimberly F. Office manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix for a Dental Office" March 9, 2022 5.0 Great! Pros This product is very user friendly. You can go online and learn to do just about anything. Cons We need to update our program but need to update our computer system first. Which we just can not do at this time. Review Source VR Verified Reviewer Office Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix on the Daily" September 7, 2022 4.0 Dentrix is a great software for a dental office. Like any software it has its pros and cons. Overall, it does the job. Pros Dentrix integrates with other software we use, such as Dexis and Yapi. Cons Depending on the report you run we tend to get different numbers. We have worked with Dentrix to fix this but it is still not accurate. Review Source SL Steven L. dentist Medical Practice Used the software for: 2+ years ### "The QWERTY of dental management software" April 29, 2021 2.0 It works, but it is not pleasant to use. It is inefficient. As the title says, it is the QWERTY of dental management software. Pros It has a lot of features and allows us to keep track of what we need to keep track of in our office. It is the most widely used dental management software, so many dental employees are somewhat familiar with it. Cons It is not user friendly. It is not intuitive. It is clunky with a capital "CLUNK". Navigating through the modules does not follow basic computer navigation norms. For instance, when something (like a patient's name) is highlighted, clicking ENTER does not open that file. In fact, they are not even consistent from one module to another. There are many instances where you would expect one click to get you where you want to go, but instead it takes two or three clicks. Also, Dentrix requires more powerful computers to run than competitors. That, of course, means higher costs to use. Reason for choosing Dentrix Staff already familiar with it and felt it would be too painful to switch. Review Source CC Constantin C. Office manager Hospital & Health Care Used the software for: 2+ years ### "Poor to non existent customer service and technical support" January 5, 2021 4.0 Customer service and technical support used to be good. Last couple of years that changed for the worse. Waiting time for someone to answer a call is longer than 30 minutes and if anyone does answer, it is always a technician located overseas, with very poor understanding and command of both the English language and the software. They are answering questions by reading a script that often does not make any sense. To be connected to a technician located in the US, which are all very professional and knowledgeable, it is almost impossible. As i am typing this review, i have been on hold for 40 minutes and counting. Pros Product is complex and relatively easy to use, but each update makes it less dependable. Each new update adds features that are practically useless and make the whole thing more cumbersome to use. Cons Customer service and technical support. Alternatives considered [Nimble](https://www.capterra.com/p/123032/Nimble/) Reason for choosing Dentrix NA Review Source AM Ashley M. Lead Assistant Medical Practice Used the software for: 1-2 years ### "Pros and cons " July 11, 2022 4.0 Pros We enjoy the talk to text ability for the hygienist when doing their initial exams, we also like the options to calibrate our machines. Cons Not easy to add a machine or device. Also the customer support is so so. Review Source AL Alexander L. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "good if you want headaches all the time" March 2, 2017 2.0 the rep that sold it to my office misrepresented what options the software came with. we purchased it for around K , then had to purchase licensing for all computers, then had it installed only to find out that it does not come with all the module included and you had to pay extra for the services like ebilling and ecentral (which malfunctions all the time) the service is horrible, the contact is expensive and does not cover the tech on site. The online support is not bad but not able to solve many issues. The techs that came to the office and set up the whole thing did a terrible job and the software is constantly not working properly. They cam in and set up my whole network and server and none of it works well and consistently. Software is not user friendly and required many hours to get it to work OK. Features like insurances and notes are very hard to set up to where they should be to work well. They charged money for the file transfer from ACE and that was a complete screw up and we basically had to start from scratch on everything. Took a Year to clean up the mess. If I could do it over again I would steer clear of Dentrix Pros Scheduling is probably the one thing that works ok Cons not user friendly , horrible support, expensive, not all inclusive , constant glitches and crashes Review Source OO Orlando O. BSDH Hospital & Health Care Used the software for: 2+ years ### "One great software to use!" January 25, 2019 5.0 Dentrix costumer service is rally good and they are good with helping you answer the concerns or questions you have. Its a great software when its compare with many software I've used in the past and I wouldn't go back to the other ones. I always recommend Dentrix to any new dentist or dental offices cause I have a great experience with it, we just need to modify it to make it better for us clinicians. Pros This software is very compatible with most computer programs, has great tools to work with and is backup by great costumer service. Cons They are many separate windows for every single component, due to its many tools and versatility is a little hard to navigate and find certain tools or complicated on how to use them. Needs to be a little more simplify or have a content window with links that leads to what you are looking for like finances, patient images, charting, etc. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.