# Dentrix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dentrix the right Dental solution for you? Explore 376 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2329/Dentrix/reviews --- Dentrix 4.3 (376) [View alternatives](https://www.capterra.com/p/2329/Dentrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dentrix Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews Ibukunoluwa S Dental AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “it simplify automated insurance claims and billing for an efficient dental practice.“ March 23, 2025 S L DentistMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “has access to my bank account and they won"t stop billing me. “ March 31, 2026 SS Shayan S Clinical DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Billing is easier and we have had much less scheduling trouble since we switched to Dentrix.“ July 4, 2025 Christine D Business ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The reports are generic and most don't allow importing them to Excel.“ August 21, 2025 LC Lili C Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I love the ability to pull any reports and their accuracy.“ September 11, 2025 S L DentistMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Every month customer service says they will close my account.“ March 31, 2026 SS Shayan S Clinical DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “It is also very easy to rearrange scheduling at the last moment when plans change.“ July 4, 2025 AO Angelika O Assistant office managerHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “My favorite would probably not refer any other dental offices to that software.“ May 29, 2025 ## Showing most helpful reviews Showing 1-25 of 376 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristen P. Dentist/practice owner Hospital & Health Care Used the software for: 2+ years ### "Great dental software backed by excellent company" July 18, 2021 5.0 We love HS and dentrix for our practice! Pros Dentrix is very user friendly and has many features for many needs Cons Too many clicking steps, not cloud based and not enough initial training. You have to dig to get the full use out of this product. Once you do, though, it’s great Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing Dentrix More user friendly and well developed. Ascend is not ready for the masses! Switched from [DENTECH](https://www.capterra.com/p/85034/DENTECH/) Outdated software for today’s transition to digital practice charting Review Source SS Sally S. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix reliable and easy to learn." December 29, 2023 5.0 We have been very happy with Dentrix overall - we have outsourced a few areas but other than that - 35 years and going strong! Pros I have been using Dentrix for 35 years and it has grown with the times and always remained easy to use with regular updates. Cons It would really help to have ortho maximums added/ with insurance codes used. Also if a patient is under 14 auto detect the prophy a child prophy. Fluoride has an age in coverage tables / dentrix should auto detect they do or don’t have coverage. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix Overall the \[sensitive content hidden\] and team made the decision. We have more experience with Dentrix overall and Dexis for x-rays. Switched from [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) We were given a free 2 year beta testing With Fuse - however -their Reporting was poor. And with all the team having experience with Dentrix it was an easier decision. Review Source PT Paul T. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Customer service is Poor. And expensive. " October 20, 2022 2.0 They are giving me a pain right now. I have had to upgrade my computers many times to handle their upgrades, and their program is never re written, the program just gets larger each time. Pros very large expensive program, employees find it hard to learn, some even quit. not intuitive. requires a lot of training for new employees. Cons the customer service. they are always sending you offshore, and the techs are not trained. you have to call back a lot to find a competent tech. they don't service you well.For instance, I have called 3 times to upgrade Dentrix software to a more current version. Each time I was told that the person who installs the software has gone home. On Today's call, the person answering the phone said that the installer had gone home. It is the 4th time I have called, and I asked why he has gone home since it is only 2:30 PM in the afternoon. The representative said he only installs Dentrix updates Monday-Thursday 5AM - 2 PM and Fridays 5AM to 1 PM! I am so angry because had any of the other people answering the phones told me this, I would have known when to call back! This is terrible customer service! Do they only have one person installing Dentrix updates? I am so upset that I drove to the office on a day off specifically to install this update, at 2:30 pm AND THE INSTALLER HAS GONE HOME AGAIN! What the heck is going on? I also scheduled a call from the installer and never got a call back. This is really Mickey Mouse for a company that is supposed to be the biggest and the best. I am really beginning to regret working with Dentrix. Review Source RT Roger T. DDs Medical Practice Used the software for: 2+ years ### "Powerful dental practice management software" September 20, 2022 5.0 It’s been great for our practice. Easy for everyone to use in the office with minimal training due to its intuitive use. Pros The scheduling of patients is very easy to use and manage. The ledger is easy to read And follow. The X-rays is fantastic. The software is very powerful. Cons There’s a lot of bells and whistles in the software that you may not need and that can slow down the use of it. So there’s not much not to dislike about it. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Practice changed hands and Dentrix was the practice management software. Review Source Dominique S. transcriptionist Translation and Localization Used the software for: 2+ years ### "Dentrix was a lifesaver at my previous job. " October 29, 2019 5.0 My previous job at my father's dental office worked with paper files for the first 30 years. We finally convinced him to upgrade and get a computer system. We chose Dentrix and I'm glad we did! I don't have experience with others to compare, but it was such a great software. Also, you can print out the patient's chart to have a backup paper chart to file in case of an emergency. Pros \- Dentrix has a ton of features that makes scheduling appointments mostly easy and stress-free. - It's easy to find the codes after the patient received their treatment and add it to their digital chart. - Easy to print patients' charts for backup files. - Billing made easy. - Customer support was always excellent Cons \- Costly. - It can take a bit to learn everything within the software. - Only Windows compatible. I have Windows but that can be an issue for those who are Mac owners. - When scheduling appointments, sometimes the boxes cover other appointment times making them nonvisible, which ultimately makes you not realize an appointment is there and mess up the appointments for that time slot and surrounding. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Dentrix Dentrix offers more customer support and training assistance. Our company trusted Henry Schein as we were already loyal customers. Product Switched From Review Source John C. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Support with an attitude, and a big bill" December 3, 2019 2.0 Good software when is running. Difficult to deal with technical issues. And very expensive. Not worth the price! Pros I like how Dentrix integrates all clinical aspects of the practice under one program Cons It is very expensive. Great marketing will have you believe you are buying the Cadillac of dental software. You must sign-up and pay monthly for technical support. They provide frequent updates, which never install smoothly. You are forced to call customer support. And they will talk to you with an attitude. Plan to spend a long time on-hold. And then a long time installing those updates. Very frustrating! Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix We were buying dental supplies from \[SENSITIVE CONTENT HIDDEN\]. Thought it would be a good idea to get the software through them too. Keep it all together. Not necessarily true. Dentrix and \[SENSITIVE CONTENT HIDDEN\] act like two completely separate companies. No reason to stick to Dentrix if you already buy your supplies from \[SENSITIVE CONTENT HIDDEN\]. Review Source mA mike A. dentist/owner Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix dental software" April 20, 2023 5.0 Overall a great investment. It's worth the price. Pros It integrates well with all other practice systems and is easy to use. Cons I haven't found a weakness. But perhaps if I'm being picky I would say the cost is the only weakness. Reason for choosing Dentrix They were similar products which were priced similarly, but Dentrix is a bit more user friendly. Switched from [PBS Systems](https://www.capterra.com/p/2059/PBS-DMS/) I switched from PBS because we needed something more modern with more capabilities. Review Source SJ Sarah J. EFDA, Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Just why..." April 11, 2023 3.0 I wish we could go back to Eaglesoft. I have been using Dentrix for 7-8 years. 7-8 frustrating years. Pros I don't think there is a category to like the most... Cons The "support" is useless. We have called and emailed for weeks trying to get help and have been brushed off and completely ignored.The software itself is unnecessarily overcomplicated Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Because it was supposed to make our lives easier. Insert eyeroll. Review Source SR Shayla R. Office Manager Management Consulting Used the software for: Less than 6 months ### "Conversion is a pain!" October 28, 2022 2.0 Pros We are needing to convert from EasyDental to Dentrix as they are from \[SENSITIVE CONTENT\] Cons Integration is turning out to be a headache! They want to charge for every little thing and didn't tell me about extra charges until right before! "oh by the way, document conversion is just another $860 on top of everything else...did you want to add that?" What????? Of course I wanted to add that! We have spent hours putting thousands of documents into the system, only to not have them convert????!!!! Why is this not included and why was I not told this in the beginning????? Not to mention I send and email, or ask a question and they take weeks to get back to me. Often only when I call them do they finally respond. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Dentrix Because it supposedly was going to offer the same types of features Review Source Heather T. Billing and coding specialist Health, Wellness and Fitness Used the software for: 2+ years ### "A very positive review on Dentrix impact on dental practice management" April 18, 2024 5.0 Overall, it has been a positive experience using Dentrix. It is very user friendly .The financial tools are very beneficial as well. It is an awesome program to be exact! Pros The most awesome thing about Dentrix that was super convenient was Dentrix ledger, it automatically calculates the insurance benefits and patient responsibility as well as patient bills. Cons Only problem I really encountered was occasional glitches' which slowed things down. Review Source MJ Maneesh J. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix days a re counted unless they acquire a good Cloud product" November 18, 2024 4.0 Was good until I used it but the disappointment was they didnt build a good cloud platform so moved to a different cloud product Pros Used it for 18 years until 2020. Great product with good customer support Cons Not competitive with other cloud based applications Review Source JW Jennifer W. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix Ease" May 16, 2024 5.0 Wonderful! Would recommend to anyone looking Pros The customer support and the ease f training new employees Cons All the updates and changes, too many monthly Review Source BL Belkin L. Office Manager Medical Practice Used the software for: 2+ years ### "Honest and Best Review " April 11, 2024 5.0 Pros I love Dentrix everything about it makes it easy to multitask and be very efficient. It has many features and always coming out with more that helps all users like myself. Cons I LOVE everything about Dentrix. I have no complaints at all. Review Source SS Sumeet S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix" March 27, 2022 4.0 Overall, Dentrix is overall a great dental management software for the price. Pros The claims/billing management is quite easy to use. User-friendly software and easy to train staff on. Cons The x-ray uploading, loading and transferring. Horrible integration especially where sensitivity and accuracy are so important. There are also issues when you have people with the same name. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix Price and ease of use/training Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Mainly price and integration. Review Source VR Verified Reviewer Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Good Single Office Starter Dental PM Software" September 9, 2022 4.0 Dentrix was a good system for pre-pandemic, server based PM software for a single office. But now with multiple practices and working remotely, a cloud based system really is more realistic. Pros Was easy to use for myself and staff after training and acclimation period. Had all features that were needed to run a dental practice. Cons Finding various reports were difficult and took some digging around in. There was no way to remotely view the software, if someone wanted to remote in it to view a schedule or someone's benefits or chart notes, it would require taking control of the entire computer and someone in the office could not use it. Additional texting with patients was not two way (real time back and forth) and was not integrated into the software, required logging into a separate website not linked in Dentrix. Reason for choosing Dentrix It was nationally known as one of the most used softwares for dental PM Review Source AC Allison C. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix review" January 18, 2023 5.0 Dentrix makes managing all aspects of a dental practice convenient and easy Pros This is by far the best dental management software I have personalky used. Everything is easy to navigate, there is not a task that I have encountered that Dentrix was not capable of, customer support is always helpful Cons The only flaw I have found is with treatment planning, I do think I need a tutorial but I can never get the computer figures to match the figures we come up with Review Source JB Joe B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Thanks Dentrix" July 20, 2021 5.0 Since I have not studied other systems, I don't know what I am missing. Pros I have used another software years ago, switched to Dentrix and am glad I did. They are always adding new, improved modules to their system. Keep up the good works. Cons I know we don't use near all of the bells and whistles of this product. Need to have easy way to integrate new features without hiring a consultant. Review Source RD Richard D. Expanded Dental Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix is a great alternative to Eaglesoft" November 30, 2023 5.0 Pros Even though it is much more simple than Eaglesoft, it is user friendly at most for all new people use it. Cons Not very eye-catching. Boring interface. Review Source VR Verified Reviewer Office Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix on the Daily" September 7, 2022 4.0 Dentrix is a great software for a dental office. Like any software it has its pros and cons. Overall, it does the job. Pros Dentrix integrates with other software we use, such as Dexis and Yapi. Cons Depending on the report you run we tend to get different numbers. We have worked with Dentrix to fix this but it is still not accurate. Review Source SL Steven L. dentist Medical Practice Used the software for: 2+ years ### "The QWERTY of dental management software" April 29, 2021 2.0 It works, but it is not pleasant to use. It is inefficient. As the title says, it is the QWERTY of dental management software. Pros It has a lot of features and allows us to keep track of what we need to keep track of in our office. It is the most widely used dental management software, so many dental employees are somewhat familiar with it. Cons It is not user friendly. It is not intuitive. It is clunky with a capital "CLUNK". Navigating through the modules does not follow basic computer navigation norms. For instance, when something (like a patient's name) is highlighted, clicking ENTER does not open that file. In fact, they are not even consistent from one module to another. There are many instances where you would expect one click to get you where you want to go, but instead it takes two or three clicks. Also, Dentrix requires more powerful computers to run than competitors. That, of course, means higher costs to use. Reason for choosing Dentrix Staff already familiar with it and felt it would be too painful to switch. Review Source CC Constantin C. Office manager Hospital & Health Care Used the software for: 2+ years ### "Poor to non existent customer service and technical support" January 5, 2021 4.0 Customer service and technical support used to be good. Last couple of years that changed for the worse. Waiting time for someone to answer a call is longer than 30 minutes and if anyone does answer, it is always a technician located overseas, with very poor understanding and command of both the English language and the software. They are answering questions by reading a script that often does not make any sense. To be connected to a technician located in the US, which are all very professional and knowledgeable, it is almost impossible. As i am typing this review, i have been on hold for 40 minutes and counting. Pros Product is complex and relatively easy to use, but each update makes it less dependable. Each new update adds features that are practically useless and make the whole thing more cumbersome to use. Cons Customer service and technical support. Alternatives considered [Nimble](https://www.capterra.com/p/123032/Nimble/) Reason for choosing Dentrix NA Review Source AM Ashley M. Lead Assistant Medical Practice Used the software for: 1-2 years ### "Pros and cons " July 11, 2022 4.0 Pros We enjoy the talk to text ability for the hygienist when doing their initial exams, we also like the options to calibrate our machines. Cons Not easy to add a machine or device. Also the customer support is so so. Review Source AL Alexander L. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "good if you want headaches all the time" March 2, 2017 2.0 the rep that sold it to my office misrepresented what options the software came with. we purchased it for around K , then had to purchase licensing for all computers, then had it installed only to find out that it does not come with all the module included and you had to pay extra for the services like ebilling and ecentral (which malfunctions all the time) the service is horrible, the contact is expensive and does not cover the tech on site. The online support is not bad but not able to solve many issues. The techs that came to the office and set up the whole thing did a terrible job and the software is constantly not working properly. They cam in and set up my whole network and server and none of it works well and consistently. Software is not user friendly and required many hours to get it to work OK. Features like insurances and notes are very hard to set up to where they should be to work well. They charged money for the file transfer from ACE and that was a complete screw up and we basically had to start from scratch on everything. Took a Year to clean up the mess. If I could do it over again I would steer clear of Dentrix Pros Scheduling is probably the one thing that works ok Cons not user friendly , horrible support, expensive, not all inclusive , constant glitches and crashes Review Source OO Orlando O. BSDH Hospital & Health Care Used the software for: 2+ years ### "One great software to use!" January 25, 2019 5.0 Dentrix costumer service is rally good and they are good with helping you answer the concerns or questions you have. Its a great software when its compare with many software I've used in the past and I wouldn't go back to the other ones. I always recommend Dentrix to any new dentist or dental offices cause I have a great experience with it, we just need to modify it to make it better for us clinicians. Pros This software is very compatible with most computer programs, has great tools to work with and is backup by great costumer service. Cons They are many separate windows for every single component, due to its many tools and versatility is a little hard to navigate and find certain tools or complicated on how to use them. Needs to be a little more simplify or have a content window with links that leads to what you are looking for like finances, patient images, charting, etc. Review Source PR Patti R. RDH Hospital & Health Care Used the software for: 2+ years ### "Destroying our practices efficiency" March 24, 2021 1.0 See above! Searching for other software to implement into our practice. Pros For years we loved that the software was user friendly, efficient and updated on a regular schedule. Cons We have been struggling with Dentrix, since G7.4 update, for the last year, we've been ready to throw our CPU in the highway and run over it as of lately. For the last month we have been working with support and have accomplished NOTHING. Our software is slower than ever. It take 20-30 seconds to bring a patients chart up, 30 seconds for tx plans to appear on monitor, the circle of death and (not responding) is constantly what we are dealing with as clinicians. This is no way to run multimillion dollar practices! This software may be for the little offices but not the big producers.... Review Source Similar Products Featured