# Dentrix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dentrix the right Dental solution for you? Explore 376 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2329/Dentrix/reviews --- Dentrix 4.3 (376) [View alternatives](https://www.capterra.com/p/2329/Dentrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dentrix Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews User-friendly and efficient interface 84% positive reviews out of 96 Most reviewers describe ease of use as high, enabling quick learning, customization, and organized workflows. Inconsistent customer support quality 39% negative reviews out of 61 Some users report customer support is difficult to reach, slow to respond, and often unable to resolve issues. Comprehensive office management features 84% positive reviews out of 25 Most reviewers appreciate office management tools that streamline operations, support paperless workflows, and boost efficiency. Frequent technical glitches 85% negative reviews out of 41 Most reviewers report bugs and issues, including crashes, slowdowns, and database errors disrupting daily operations. Intuitive navigation and layout 88% positive reviews out of 25 Most reviewers find navigation straightforward, with clear menus and minimal clicks for task completion. Disruptive and problematic updates 56% negative reviews out of 39 Some reviewers indicate updates often introduce glitches, require downtime, and complicate workflows with unnecessary changes. ## Showing most helpful reviews Showing 1-25 of 376 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ibukunoluwa S. Dental Assistant Hospital & Health Care Used the software for: 6-12 months ### "An Amazing Software " March 23, 2025 5.0 it simplify automated insurance claims and billing for an efficient dental practice. Pros It helped me in comprehensive dental practice management Cons For an app that enhances patient workflow, i have no regret using it. Review Source SS Sally S. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix reliable and easy to learn." December 29, 2023 5.0 We have been very happy with Dentrix overall - we have outsourced a few areas but other than that - 35 years and going strong! Pros I have been using Dentrix for 35 years and it has grown with the times and always remained easy to use with regular updates. Cons It would really help to have ortho maximums added/ with insurance codes used. Also if a patient is under 14 auto detect the prophy a child prophy. Fluoride has an age in coverage tables / dentrix should auto detect they do or don’t have coverage. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix Overall the \[sensitive content hidden\] and team made the decision. We have more experience with Dentrix overall and Dexis for x-rays. Switched from [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) We were given a free 2 year beta testing With Fuse - however -their Reporting was poor. And with all the team having experience with Dentrix it was an easier decision. Review Source PT Paul T. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Customer service is Poor. And expensive. " October 20, 2022 2.0 They are giving me a pain right now. I have had to upgrade my computers many times to handle their upgrades, and their program is never re written, the program just gets larger each time. Pros very large expensive program, employees find it hard to learn, some even quit. not intuitive. requires a lot of training for new employees. Cons the customer service. they are always sending you offshore, and the techs are not trained. you have to call back a lot to find a competent tech. they don't service you well.For instance, I have called 3 times to upgrade Dentrix software to a more current version. Each time I was told that the person who installs the software has gone home. On Today's call, the person answering the phone said that the installer had gone home. It is the 4th time I have called, and I asked why he has gone home since it is only 2:30 PM in the afternoon. The representative said he only installs Dentrix updates Monday-Thursday 5AM - 2 PM and Fridays 5AM to 1 PM! I am so angry because had any of the other people answering the phones told me this, I would have known when to call back! This is terrible customer service! Do they only have one person installing Dentrix updates? I am so upset that I drove to the office on a day off specifically to install this update, at 2:30 pm AND THE INSTALLER HAS GONE HOME AGAIN! What the heck is going on? I also scheduled a call from the installer and never got a call back. This is really Mickey Mouse for a company that is supposed to be the biggest and the best. I am really beginning to regret working with Dentrix. Review Source RT Roger T. DDs Medical Practice Used the software for: 2+ years ### "Powerful dental practice management software" September 20, 2022 5.0 It’s been great for our practice. Easy for everyone to use in the office with minimal training due to its intuitive use. Pros The scheduling of patients is very easy to use and manage. The ledger is easy to read And follow. The X-rays is fantastic. The software is very powerful. Cons There’s a lot of bells and whistles in the software that you may not need and that can slow down the use of it. So there’s not much not to dislike about it. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Practice changed hands and Dentrix was the practice management software. Review Source mA mike A. dentist/owner Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix dental software" April 20, 2023 5.0 Overall a great investment. It's worth the price. Pros It integrates well with all other practice systems and is easy to use. Cons I haven't found a weakness. But perhaps if I'm being picky I would say the cost is the only weakness. Reason for choosing Dentrix They were similar products which were priced similarly, but Dentrix is a bit more user friendly. Switched from [PBS Systems](https://www.capterra.com/p/2059/PBS-DMS/) I switched from PBS because we needed something more modern with more capabilities. Review Source John C. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Support with an attitude, and a big bill" December 3, 2019 2.0 Good software when is running. Difficult to deal with technical issues. And very expensive. Not worth the price! Pros I like how Dentrix integrates all clinical aspects of the practice under one program Cons It is very expensive. Great marketing will have you believe you are buying the Cadillac of dental software. You must sign-up and pay monthly for technical support. They provide frequent updates, which never install smoothly. You are forced to call customer support. And they will talk to you with an attitude. Plan to spend a long time on-hold. And then a long time installing those updates. Very frustrating! Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix We were buying dental supplies from \[SENSITIVE CONTENT HIDDEN\]. Thought it would be a good idea to get the software through them too. Keep it all together. Not necessarily true. Dentrix and \[SENSITIVE CONTENT HIDDEN\] act like two completely separate companies. No reason to stick to Dentrix if you already buy your supplies from \[SENSITIVE CONTENT HIDDEN\]. Review Source SJ Sarah J. EFDA, Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Just why..." April 11, 2023 3.0 I wish we could go back to Eaglesoft. I have been using Dentrix for 7-8 years. 7-8 frustrating years. Pros I don't think there is a category to like the most... Cons The "support" is useless. We have called and emailed for weeks trying to get help and have been brushed off and completely ignored.The software itself is unnecessarily overcomplicated Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Because it was supposed to make our lives easier. Insert eyeroll. Review Source SR Shayla R. Office Manager Management Consulting Used the software for: Less than 6 months ### "Conversion is a pain!" October 28, 2022 2.0 Pros We are needing to convert from EasyDental to Dentrix as they are from \[SENSITIVE CONTENT\] Cons Integration is turning out to be a headache! They want to charge for every little thing and didn't tell me about extra charges until right before! "oh by the way, document conversion is just another $860 on top of everything else...did you want to add that?" What????? Of course I wanted to add that! We have spent hours putting thousands of documents into the system, only to not have them convert????!!!! Why is this not included and why was I not told this in the beginning????? Not to mention I send and email, or ask a question and they take weeks to get back to me. Often only when I call them do they finally respond. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Dentrix Because it supposedly was going to offer the same types of features Review Source Heather T. Billing and coding specialist Health, Wellness and Fitness Used the software for: 2+ years ### "A very positive review on Dentrix impact on dental practice management" April 18, 2024 5.0 Overall, it has been a positive experience using Dentrix. It is very user friendly .The financial tools are very beneficial as well. It is an awesome program to be exact! Pros The most awesome thing about Dentrix that was super convenient was Dentrix ledger, it automatically calculates the insurance benefits and patient responsibility as well as patient bills. Cons Only problem I really encountered was occasional glitches' which slowed things down. Review Source Arnell P. Business Owner Hospital & Health Care Used the software for: 2+ years ### "Not for the average user" November 9, 2017 2.0 I don't have to have paper charts or appointment book. Pros It's powerful for the front office. Has a lot of reports that can be generated. Customizable. Can enter time on procedure codes. Cons Not for the average user even if they go to training. The end user has to be computer savvy and has an exceptional attention to detail. Front office heavy. Treatment planner presentation is not adequate. eServices bundle includes stuff that's not needed or used. Inaccurate when it comes to continuing care data. Although customizable, software limits the characters for labeling on definitions such as Appointment Status. Too many data fields that are hidden or hard to find therefore, causes a lot of inadequate data entry due to confusing and busy display and fields. Unscheduled treatment plan reports does not show that patients have already appointed for some on the treatment list. Can't easily generate or create referral template unless the user also has advanced knowledge of MS Word. Clinical template creation is difficult. Lab manager is too clunky. eServices insurance verification is too clunky and glitchy. Could not generate a list of specific procedures attached to a patient's name. For example, list of patients with premolar and molar endo on their treatment plan. I have a Dentrix superuser on my team. We had to use mail merge for this. Procedure code appointment length customization is pointless since the software does not properly calculate clinician and assistant times when entering multiple procedures. Review Source DO Delfina O. Scheduling Coordinator Hospital & Health Care Used the software for: 2+ years ### "Dentrix is amazing!" June 2, 2025 5.0 My overall experience was a great experience. I used Dentrix as a back office dental assistant and as a front office treatment coordinator. Pros What I like most about Dentrix, is that it is very user friendly, and very easy for new learners. I also like how the dental ledger is set up. Cons There is nothing I did not dislike about Dentrix. When there is an update it is easy to still use and adjust with the changes. Review Source EC Esther C. Dental Hygienist Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix overview " October 10, 2024 5.0 It’s great and easy to show patients what issues they may have visually Pros The ease of use and navigating the software. It’s also easy to understand Cons Clinical note sections could be more organized and should be able to have preset format to type notes Review Source AT Alex T. Dentist/owner Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix makes our workday work!" March 11, 2022 4.0 We use Dentrix everyday in our dental clinic. It is the glue that holds our work days together. We are in the process of going paperless and Dentrix has enabled us to be confident in this big change. From scheduling efficiently to keeping track of completed and future treatment, Dentrix keeps the workday flowing. Pros Patient charting and treatment planning are the most critical functions my workday. My office manager would tell you the eClaims and insurance verification options are important for an efficient day. We continue to learn about new options as we upgrade to Optimum Pro and take on automatic notifications and online bill pay. Because of their multiple service packages, you can personalize you package based on cost and features. It’s a good product. Cons You have to be familiar with the software or you will become overwhelmed by the number of buttons and options. I probably only use half of all the functions. Training is imperative and their customer service is usually good. At times, it will take a while to get through to a real person for support. Reason for choosing Dentrix Cost and other user recommendations. We spoke with other doctors and their experience with both Eaglesoft and Dentrix. Dentrix always won out. Review Source Response from Henry Schein One March 15, 2022 Thank you for the wonder feedback Alex. I would love to discuss your feedback with Dentrix further. If you're interested let me know. wS william S. Director Health, Wellness and Fitness Used the software for: 2+ years ### "My experience" August 25, 2021 1.0 Overall it has been a hindrance to the dental practice Pros Hard to find a good in the product. Free up some office space because we don't have charts anymore Cons For example, Recently I switch phones. For Dentrix eprescibe I need to use my phone as part of a two part authentication process to authorize prescriptions. I have not been able to authorize prescriptions for narcotics for the past two weeks. Patients is pain have not been able to have their prescription filled for these two weeks. I have been on the phone with Dentrix literally everyday to try to fix this problem to no avail. It has been like the movie “Ground Hog Day” I call them up they walk me the same procedures over and over and over again. It was never resolved. I have wasted hours and hours of work time to try and resolve this problem. It has been an insulting process that Dentrix believes that they can waste my time. I am sick of being played the fool. My goal now is to get management to switch out of Dentrix asap Reason for choosing Dentrix Wasn't my choice I would have never picked this product Review Source AS Alcy S. Dental Hygienist Hospital & Health Care Used the software for: 2+ years ### "Ease of Use with Dentrix" January 31, 2024 5.0 Pros I love that Dentrix is easy to use and can be customized for individual providers. I find that most features are intuitive to use and do not require extensive training. But, if you do need training, Dentrix customer service and website are helpful. Cons Though I love that I can create note templates, it can be frustrating that you cannot go back when filling out a note template (when using the pop-up questions); sometimes as a busy provider, we forget to check a box or fill out something and having to manually enter it after the fact is annoying. Review Source EM Elissa M. Dental Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix is still the best option out there." June 13, 2022 4.0 I have been using Dentrix since 1996! It was the best option back then and is STILL the best option now. I would not recommend any other software and I did a lot of research on all the options out there! Pros Scheduling is great. Electronic options work very will. Reports are very informative. Cons I would like more reports and a little more flexibility with reports. For example I would like to save reports directly after generating them and I would also like to further customize additional reports. The customization is still very good as is. Reason for choosing Dentrix It offered more and it was more fluid and user-friendly Review Source VR Verified Reviewer Dental Administrator Medical Practice Used the software for: 2+ years ### "The most user friendly dental software" August 31, 2018 4.0 I've used Dentrix more than any other system over the years. It's very easy to jump in and use. There are a few improvements that can be made to Dentrix to make it the optimal software system. This would be nice to see! Pros Dentrix is extremely user friendly and the most common dental software found in dental offices. The charting and notes are easy to use, along with the quick notes for standard notes that are repeated with procedures along with hot buttons for easy charting. The treatment planning is efficient in the charting with outlining priority. Scheduling is easy to use, clear and customizable for display. The drop box on the right to move appointments is handy and everyone can share the same drop box, even if you are logged in under different users. Cons There are too many windows that need to be opened, charting, xrays, documents center, patient information, schedule. Documents would be better served with the patient information to limit all of the windows you need open. When an electronic submission is sent to the insurance, a digital copy is not kept in Dentrix. This is very hard to work with as you need to scan in documents continuously and you can see the previous record of what was covered at the last visit. You can't send emails with an option of encrypting the documents with a password - for privacy legislation this would be amazing! Review Source MEH Maria Elizabeth H. Registered Dental Assistant Medical Practice Used the software for: 2+ years ### "User-Friendly Dental Software" April 24, 2024 5.0 Pros I like mostly the Charting in Dentrix. As a dental assistant of 4 years, it is easy to input the existing restorations, conditions and treatment planning. The graphics of each tooth surfaces are precised. The dental staff as well as the dental provider are comfortable using it. Cons There is nothing I don't like about the product. Review Source PY Peipei Y. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Great server based software" June 20, 2024 5.0 Pros It’s very easy to use, fast response time. Cons It’s a very expensive program. Need to add additional services. Review Source CR Christine R. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Non working issues, not resolved for 16 months plus." November 16, 2022 1.0 They never have the answers, never have a manager on staff, and when they do they have limited or no capacity to access your account issues. Pros I would like if it worked. But, it does not. I have had to close each month manually for more than a year and a half, costing my office hours of time and loss of production. When I brought the issue to escalations last February, it died there and \[SENSITIVE CONTENT\] has still not called me back to resolve this issue. Cons Nonexistent customer support. Not one staff member has access to a supervisor. Names are taken and nothing is ever resolved. Reason for choosing Dentrix It was an upgrade and now I realize, a mistake. Dentrix does not have support for their products. Every team member passes the buck. Review Source AC Annamarie C. General Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix Review" August 5, 2021 3.0 Support is helpful Pros There are still glitches in the system but it seems to be improving Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Cloud based Review Source MG Matt G. Front office manager Hospital & Health Care Used the software for: 2+ years ### "Command center of our practice, has made our lives exponentially easier! " July 19, 2018 5.0 This functions as our command center for the office, it streamlines documentation, scheduling, collecting payment, confirming appointments, running reports, ect, There is not much that this program does not seem to be able to do. Pros The ease of scheduling, blocking in the schedule, access to patient records, the plethora of informative reports, the easy to use and fairly intuitive layout, customization, The ability to add and edit templates in chart module. I honestly could not imagine running the office without this program. I have had several employees say that they prefer Dentrix over any other practice management software they have used. Cons Sometimes the modules can lag (could be our system as well, but I have a feeling it is the program for the most part), the lack of quick update releases, the lack of adopting and implementing features that have been being asked, recommended, or outright begged for on the Dentrix My voice. Review Source Stuart P. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Easy to use System - Be prepared for extra cost for additional functionality " August 6, 2018 4.0 Overall, it has been a good system for us. We have had issues, however, support has walked us through it. I recommend having an IT person help with implementation...i set it all up on my own and it worked because i know tech, but it was not a fun experience. Pros Easy to use, staff picked it up quickly, Works well with other software(once a bridge is purchased), Good support group/customer service. Cons They nickel and dime you for new added features, If you want to link to any other hardware/software you need to purchase a bridge or link. Review Source VR Verified Reviewer Board Member Hospital & Health Care Used the software for: 2+ years ### "LOVE!" December 12, 2018 4.0 Wonderful! Been a long time user and even looking at their cloud based program. Pros I absolutely love Dentrix. Their customer service is top notch! Someone is always available to help. Their user conference is also fantastic and love learning and connecting with more users. I highly recommend going! Cons Updates can tend to be slow release. It is also difficult when responses to issues that we are having are 'working as designed.' Would like easier time making custom reports. Review Source BC Barbara C. office manager Hospital & Health Care Used the software for: 2+ years ### "Great software " November 14, 2022 5.0 Absolutely love it! I have been working with the software for 20 years. I try other software like Eaglesoft, Easy dental and nothing like Dentrix Pros Very easy to use, always improving the software. Cons I can not take screenshot in the documents any more. They say they are working on it. Reason for choosing Dentrix Best software Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.