# Dentrix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dentrix the right Dental solution for you? Explore 377 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2329/Dentrix/reviews --- Dentrix 4.3 (377) [View alternatives](https://www.capterra.com/p/2329/Dentrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dentrix Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews User-friendly and accessible design 84% positive reviews out of 96 Most reviewers indicate ease of use allows quick learning, customization, and efficient daily operations for all staff. Inconsistent customer support quality 39% negative reviews out of 61 Some reviewers report customer support is slow, difficult to reach, and often unable to resolve technical problems. Comprehensive office management tools 84% positive reviews out of 25 Most reviewers describe office management as efficient, supporting paperless workflows and streamlining daily administrative tasks. Frequent technical problems 85% negative reviews out of 41 Most users report bugs and issues, including crashes, glitches, slowdowns, and frustrating disruptions during regular use. Intuitive navigation experience 88% positive reviews out of 25 Most reviewers find navigation straightforward, with clear menus and minimal effort required to access features. Disruptive and problematic updates 56% negative reviews out of 39 Some users say updates often introduce new glitches, require downtime, and create adjustment challenges for staff. ## Showing most helpful reviews Showing 1-25 of 377 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ibukunoluwa S. Dental Assistant Hospital & Health Care Used the software for: 6-12 months ### "An Amazing Software " March 23, 2025 5.0 it simplify automated insurance claims and billing for an efficient dental practice. Pros It helped me in comprehensive dental practice management Cons For an app that enhances patient workflow, i have no regret using it. Review Source SS Sally S. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix reliable and easy to learn." December 29, 2023 5.0 We have been very happy with Dentrix overall - we have outsourced a few areas but other than that - 35 years and going strong! Pros I have been using Dentrix for 35 years and it has grown with the times and always remained easy to use with regular updates. Cons It would really help to have ortho maximums added/ with insurance codes used. Also if a patient is under 14 auto detect the prophy a child prophy. Fluoride has an age in coverage tables / dentrix should auto detect they do or don’t have coverage. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix Overall the \[sensitive content hidden\] and team made the decision. We have more experience with Dentrix overall and Dexis for x-rays. Switched from [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) We were given a free 2 year beta testing With Fuse - however -their Reporting was poor. And with all the team having experience with Dentrix it was an easier decision. Review Source AO Angelika O. Assistant office manager Hospital & Health Care Used the software for: 6-12 months ### "Ehh there’s better" May 29, 2025 3.0 I would say my overall experience with denturists is fair definitely not. My favorite would probably not refer any other dental offices to that software. Pros I have to say it is hard to find something that I really do like about Dentrix. But if I were to pick something, I would have to say the ledger was fairly easy to read. Scheduling was also pretty convenient. Cons So many things that I can say that I like lease about Dentrix the ledger and reporting we’re not my favorite in particular with the reporting it’s just not user-friendly they take forever to load, and the ledger itself is just not user-friendly because you do not allocate payments to any procedures, so you really don’t know what the money was for unless you make a note within the payment, which is kind of cumbersome Review Source RT Roger T. DDs Medical Practice Used the software for: 2+ years ### "Powerful dental practice management software" September 20, 2022 5.0 It’s been great for our practice. Easy for everyone to use in the office with minimal training due to its intuitive use. Pros The scheduling of patients is very easy to use and manage. The ledger is easy to read And follow. The X-rays is fantastic. The software is very powerful. Cons There’s a lot of bells and whistles in the software that you may not need and that can slow down the use of it. So there’s not much not to dislike about it. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Practice changed hands and Dentrix was the practice management software. Review Source mA mike A. dentist/owner Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix dental software" April 20, 2023 5.0 Overall a great investment. It's worth the price. Pros It integrates well with all other practice systems and is easy to use. Cons I haven't found a weakness. But perhaps if I'm being picky I would say the cost is the only weakness. Reason for choosing Dentrix They were similar products which were priced similarly, but Dentrix is a bit more user friendly. Switched from [PBS Systems](https://www.capterra.com/p/2059/PBS-DMS/) I switched from PBS because we needed something more modern with more capabilities. Review Source John C. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Support with an attitude, and a big bill" December 3, 2019 2.0 Good software when is running. Difficult to deal with technical issues. And very expensive. Not worth the price! Pros I like how Dentrix integrates all clinical aspects of the practice under one program Cons It is very expensive. Great marketing will have you believe you are buying the Cadillac of dental software. You must sign-up and pay monthly for technical support. They provide frequent updates, which never install smoothly. You are forced to call customer support. And they will talk to you with an attitude. Plan to spend a long time on-hold. And then a long time installing those updates. Very frustrating! Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix We were buying dental supplies from \[SENSITIVE CONTENT HIDDEN\]. Thought it would be a good idea to get the software through them too. Keep it all together. Not necessarily true. Dentrix and \[SENSITIVE CONTENT HIDDEN\] act like two completely separate companies. No reason to stick to Dentrix if you already buy your supplies from \[SENSITIVE CONTENT HIDDEN\]. Review Source SJ Sarah J. EFDA, Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Just why..." April 11, 2023 3.0 I wish we could go back to Eaglesoft. I have been using Dentrix for 7-8 years. 7-8 frustrating years. Pros I don't think there is a category to like the most... Cons The "support" is useless. We have called and emailed for weeks trying to get help and have been brushed off and completely ignored.The software itself is unnecessarily overcomplicated Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Because it was supposed to make our lives easier. Insert eyeroll. Review Source SR Shayla R. Office Manager Management Consulting Used the software for: Less than 6 months ### "Conversion is a pain!" October 28, 2022 2.0 Pros We are needing to convert from EasyDental to Dentrix as they are from \[SENSITIVE CONTENT\] Cons Integration is turning out to be a headache! They want to charge for every little thing and didn't tell me about extra charges until right before! "oh by the way, document conversion is just another $860 on top of everything else...did you want to add that?" What????? Of course I wanted to add that! We have spent hours putting thousands of documents into the system, only to not have them convert????!!!! Why is this not included and why was I not told this in the beginning????? Not to mention I send and email, or ask a question and they take weeks to get back to me. Often only when I call them do they finally respond. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Dentrix Because it supposedly was going to offer the same types of features Review Source Heather T. Billing and coding specialist Health, Wellness and Fitness Used the software for: 2+ years ### "A very positive review on Dentrix impact on dental practice management" April 18, 2024 5.0 Overall, it has been a positive experience using Dentrix. It is very user friendly .The financial tools are very beneficial as well. It is an awesome program to be exact! Pros The most awesome thing about Dentrix that was super convenient was Dentrix ledger, it automatically calculates the insurance benefits and patient responsibility as well as patient bills. Cons Only problem I really encountered was occasional glitches' which slowed things down. Review Source Arnell P. Business Owner Hospital & Health Care Used the software for: 2+ years ### "Not for the average user" November 9, 2017 2.0 I don't have to have paper charts or appointment book. Pros It's powerful for the front office. Has a lot of reports that can be generated. Customizable. Can enter time on procedure codes. Cons Not for the average user even if they go to training. The end user has to be computer savvy and has an exceptional attention to detail. Front office heavy. Treatment planner presentation is not adequate. eServices bundle includes stuff that's not needed or used. Inaccurate when it comes to continuing care data. Although customizable, software limits the characters for labeling on definitions such as Appointment Status. Too many data fields that are hidden or hard to find therefore, causes a lot of inadequate data entry due to confusing and busy display and fields. Unscheduled treatment plan reports does not show that patients have already appointed for some on the treatment list. Can't easily generate or create referral template unless the user also has advanced knowledge of MS Word. Clinical template creation is difficult. Lab manager is too clunky. eServices insurance verification is too clunky and glitchy. Could not generate a list of specific procedures attached to a patient's name. For example, list of patients with premolar and molar endo on their treatment plan. I have a Dentrix superuser on my team. We had to use mail merge for this. Procedure code appointment length customization is pointless since the software does not properly calculate clinician and assistant times when entering multiple procedures. Review Source DO Delfina O. Scheduling Coordinator Hospital & Health Care Used the software for: 2+ years ### "Dentrix is amazing!" June 2, 2025 5.0 My overall experience was a great experience. I used Dentrix as a back office dental assistant and as a front office treatment coordinator. Pros What I like most about Dentrix, is that it is very user friendly, and very easy for new learners. I also like how the dental ledger is set up. Cons There is nothing I did not dislike about Dentrix. When there is an update it is easy to still use and adjust with the changes. Review Source EC Esther C. Dental Hygienist Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix overview " October 10, 2024 5.0 It’s great and easy to show patients what issues they may have visually Pros The ease of use and navigating the software. It’s also easy to understand Cons Clinical note sections could be more organized and should be able to have preset format to type notes Review Source AT Alex T. Dentist/owner Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix makes our workday work!" March 11, 2022 4.0 We use Dentrix everyday in our dental clinic. It is the glue that holds our work days together. We are in the process of going paperless and Dentrix has enabled us to be confident in this big change. From scheduling efficiently to keeping track of completed and future treatment, Dentrix keeps the workday flowing. Pros Patient charting and treatment planning are the most critical functions my workday. My office manager would tell you the eClaims and insurance verification options are important for an efficient day. We continue to learn about new options as we upgrade to Optimum Pro and take on automatic notifications and online bill pay. Because of their multiple service packages, you can personalize you package based on cost and features. It’s a good product. Cons You have to be familiar with the software or you will become overwhelmed by the number of buttons and options. I probably only use half of all the functions. Training is imperative and their customer service is usually good. At times, it will take a while to get through to a real person for support. Reason for choosing Dentrix Cost and other user recommendations. We spoke with other doctors and their experience with both Eaglesoft and Dentrix. Dentrix always won out. Review Source Response from Henry Schein One March 15, 2022 Thank you for the wonder feedback Alex. I would love to discuss your feedback with Dentrix further. If you're interested let me know. AD Aleida D. Office manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix over your other software systems " February 28, 2024 5.0 Definitely rate dentrix a 9/10, overall it’s a great tool and keeps the he office flowing without many issues Pros How user friendly it is. Easy to train on and very efficient Cons The crash of the software at the most inconvenient times Review Source VR Verified Reviewer Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Good Single Office Starter Dental PM Software" September 9, 2022 4.0 Dentrix was a good system for pre-pandemic, server based PM software for a single office. But now with multiple practices and working remotely, a cloud based system really is more realistic. Pros Was easy to use for myself and staff after training and acclimation period. Had all features that were needed to run a dental practice. Cons Finding various reports were difficult and took some digging around in. There was no way to remotely view the software, if someone wanted to remote in it to view a schedule or someone's benefits or chart notes, it would require taking control of the entire computer and someone in the office could not use it. Additional texting with patients was not two way (real time back and forth) and was not integrated into the software, required logging into a separate website not linked in Dentrix. Reason for choosing Dentrix It was nationally known as one of the most used softwares for dental PM Review Source AC Allison C. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix review" January 18, 2023 5.0 Dentrix makes managing all aspects of a dental practice convenient and easy Pros This is by far the best dental management software I have personalky used. Everything is easy to navigate, there is not a task that I have encountered that Dentrix was not capable of, customer support is always helpful Cons The only flaw I have found is with treatment planning, I do think I need a tutorial but I can never get the computer figures to match the figures we come up with Review Source JB Joe B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Thanks Dentrix" July 20, 2021 5.0 Since I have not studied other systems, I don't know what I am missing. Pros I have used another software years ago, switched to Dentrix and am glad I did. They are always adding new, improved modules to their system. Keep up the good works. Cons I know we don't use near all of the bells and whistles of this product. Need to have easy way to integrate new features without hiring a consultant. Review Source RD Richard D. Expanded Dental Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix is a great alternative to Eaglesoft" November 30, 2023 5.0 Pros Even though it is much more simple than Eaglesoft, it is user friendly at most for all new people use it. Cons Not very eye-catching. Boring interface. Review Source KF Kimberly F. Office manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix for a Dental Office" March 9, 2022 5.0 Great! Pros This product is very user friendly. You can go online and learn to do just about anything. Cons We need to update our program but need to update our computer system first. Which we just can not do at this time. Review Source CR Christine R. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Non working issues, not resolved for 16 months plus." November 16, 2022 1.0 They never have the answers, never have a manager on staff, and when they do they have limited or no capacity to access your account issues. Pros I would like if it worked. But, it does not. I have had to close each month manually for more than a year and a half, costing my office hours of time and loss of production. When I brought the issue to escalations last February, it died there and \[SENSITIVE CONTENT\] has still not called me back to resolve this issue. Cons Nonexistent customer support. Not one staff member has access to a supervisor. Names are taken and nothing is ever resolved. Reason for choosing Dentrix It was an upgrade and now I realize, a mistake. Dentrix does not have support for their products. Every team member passes the buck. Review Source AC Annamarie C. General Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix Review" August 5, 2021 3.0 Support is helpful Pros There are still glitches in the system but it seems to be improving Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Cloud based Review Source MG Matt G. Front office manager Hospital & Health Care Used the software for: 2+ years ### "Command center of our practice, has made our lives exponentially easier! " July 19, 2018 5.0 This functions as our command center for the office, it streamlines documentation, scheduling, collecting payment, confirming appointments, running reports, ect, There is not much that this program does not seem to be able to do. Pros The ease of scheduling, blocking in the schedule, access to patient records, the plethora of informative reports, the easy to use and fairly intuitive layout, customization, The ability to add and edit templates in chart module. I honestly could not imagine running the office without this program. I have had several employees say that they prefer Dentrix over any other practice management software they have used. Cons Sometimes the modules can lag (could be our system as well, but I have a feeling it is the program for the most part), the lack of quick update releases, the lack of adopting and implementing features that have been being asked, recommended, or outright begged for on the Dentrix My voice. Review Source Stuart P. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Easy to use System - Be prepared for extra cost for additional functionality " August 6, 2018 4.0 Overall, it has been a good system for us. We have had issues, however, support has walked us through it. I recommend having an IT person help with implementation...i set it all up on my own and it worked because i know tech, but it was not a fun experience. Pros Easy to use, staff picked it up quickly, Works well with other software(once a bridge is purchased), Good support group/customer service. Cons They nickel and dime you for new added features, If you want to link to any other hardware/software you need to purchase a bridge or link. Review Source VR Verified Reviewer Board Member Hospital & Health Care Used the software for: 2+ years ### "LOVE!" December 12, 2018 4.0 Wonderful! Been a long time user and even looking at their cloud based program. Pros I absolutely love Dentrix. Their customer service is top notch! Someone is always available to help. Their user conference is also fantastic and love learning and connecting with more users. I highly recommend going! Cons Updates can tend to be slow release. It is also difficult when responses to issues that we are having are 'working as designed.' Would like easier time making custom reports. Review Source BC Barbara C. office manager Hospital & Health Care Used the software for: 2+ years ### "Great software " November 14, 2022 5.0 Absolutely love it! I have been working with the software for 20 years. I try other software like Eaglesoft, Easy dental and nothing like Dentrix Pros Very easy to use, always improving the software. Cons I can not take screenshot in the documents any more. They say they are working on it. 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