--- title: "Page 2 | Dentrix Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Dentrix the right Dental solution for you? Explore 378 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/2329/Dentrix/reviews/?page=2" page_type: "reviews" language: "en" --- Dentrix 4.3 (378) [View alternatives](https://www.capterra.com/p/2329/Dentrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 2 - Reviews of Dentrix ## Showing most helpful reviews Showing 26-50 of 378 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GO Gwen O. Specialty Team Manager Hospital & Health Care Used the software for: 2+ years ### "Reliable Dental Software with Strong Patient Management Tools" June 11, 2026 5.0 Overall, I had a positive experience using Dentrix for 7 years. It was reliable for patient management, insurance entry, scanning, and general front office workflow. I liked that it allowed multiple windows to stay open and made it easy to access patient information without constantly being redirected. While the imaging system and X-ray transfer process could be improved, Dentrix was still a strong and practical system for managing a busy dental office. Pros I used Dentrix for 7 years and really liked how efficient it was for day-to-day patient management. I appreciated that when adding family members, the last name auto-populated, and I loved that multiple windows could remain open at the same time without constantly redirecting me. Entering insurance information was convenient, and the pop-up windows made it easy to access important details quickly. I also liked being able to preset what I was scanning when scanning the same type of document for multiple patients. Cons The imaging system was the most difficult part for me. Transferring X-rays was hard and time-consuming, which could slow down the workflow. We also did not use integrated phone software, but I think having that option would have made communication and tracking calls much easier. I also wish there were stronger digital paperwork options where patients could complete forms electronically and have them automatically upload into their chart. Review Source Kayla H. Dental Assistant and Front Office Hospital & Health Care Used the software for: 1-2 years ### "Reliable and User-Friendly Dental Practice Management Software" August 17, 2026 5.0 Dentrix is a reliable and comprehensive dental practice management system. It helps keep patient records, scheduling, billing, insurance, and treatment information organized in one place. While some features take time to learn and occasional technical issues can occur, it is generally user-friendly and helps improve efficiency in a busy dental office. Pros Dentrix is user-friendly, keeps patient information organized, and makes scheduling, billing, insurance, and treatment planning more efficient. Cons Dentrix is a useful system overall, but some features have a learning curve, and the software can occasionally feel slow or more complicated than necessary. Review Source S L. Dentist Medical Practice Used the software for: 2+ years ### "Billing problems" March 31, 2026 2.0 I have been using Dentrix for 25 years. Constant updates have been a headache but Dentrix has been very functional. Terminating my relationship has been a nightmare. Pros Intuitive and easy to use. Handles every clinic task Ive needed to run my business. Customer sevice is great at helping run the software. Cons I sold my dental practice in December. Dentrix helped with the transition to the new owner and Open Dental. \[sensitive content hidden\] has access to my bank account and they won"t stop billing me. Every month customer service says they will close my account. It is now March and they hit my account again. I cant seem to make them stop. Help! Review Source VR Verified Reviewer Business Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix Review" August 21, 2025 3.0 My overall experience is not that great. Reports take a long time to run and do not export to Excel. The selection is generic. Dentrix is not useful compared to other products on the market. Pros It's basically user-friendly and easy to navigate. The chart section is good because it allows you to see everything on one page. Cons Customer service is terrible. Every time I call I'm on hold for no less than 20 minutes which is frustrating. The reports are generic and most don't allow importing them to Excel. Review Source RW Robin W. Executive Marketing Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "What Dentrix Taught Me About Practice Growth and Patient Experience" November 28, 2025 4.0 Overall— At the end of the day, Dentrix gave me what I need: visibility, consistency, and the ability to turn data into strategy. It’s not just software—it's a foundation that helps practices grow in ways that patients actually feel and appreciate. Pros As someone who lives at the intersection of patient experience, practice growth, and operational efficiency, I’ve worked with my fair share of dental practice management systems. But Dentrix is one that consistently delivers the depth and insights a marketing executive like me needs to grow a practice strategically and sustainably. Cons Dentrix has a bit of a learning curve. When training new employees, it takes sometime to go over the software functions and find your flow in utilizing the features that Dentrix provides. Switched from [CareStack](https://www.capterra.com/p/176206/CareStack/) Wanted something more multifaceted for the cost. Review Source LC Lili C. Office Manager Medical Practice Used the software for: 2+ years ### "I LOVE DENTRIX!" September 11, 2025 5.0 Working with Dentrix for 20+ years has been great. I started using the software as a dental assistant, and then receptionist to now as an Office Manager. It's AMAZING!! Pros I love the ability to pull any reports and their accuracy. Dentrix is easy to use and easy for new team members to grasp. Cons I dislike when we have errors that affect the whole Dentrix system. But other than that, I have no issues nor concerns with Dentrix. Review Source SM Samantha M. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great program for the dental community" July 13, 2025 5.0 I use dentrix daily in my practice. I use it to keep up to date with my patients, their schedules and appointments. I also use it to help facilitate reviews for my Google page Pros Dentrix is a great program for people in the dental profession. It is incredibly easy to use for patients and compatible to other softwares. Cons I honestly don't have anything bad to say about dentrix. It has been nothing but helpful in my practice. Review Source TT Taysia T. Dental Assistant Hospital & Health Care Used the software for: 2+ years ### "Dentrix-the Epitome of Patient Care" May 16, 2025 5.0 Dentrix has been a great software to use in patient care. It is up to date, accurate, and quick. I am never waiting on a lagging screen. I love that Dexis and other software easily integrate into it. Pros I love how user friendly it is. It is a clean and simple software to understand. When onboarding new employees, there is great ease. Cons I do think that it needs a little bit of a facelift. It looks like we are still practicing dentistry in the 2010's Review Source SS Shayan S. Clinical Director Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix keeps our dental office in step." July 4, 2025 5.0 It pushed our patient flow and decreased the time spent on admin. Billing is easier and we have had much less scheduling trouble since we switched to Dentrix. Pros The documentation that automatically pulls from visit to visit is great, as I can plan and treat faster as well as be consistent across providers. It is also very easy to rearrange scheduling at the last moment when plans change. Cons The UI is a little old fashioned, and it took a longer time to get onboarded than I would have liked. Some staff required extra support to feel comfortable. Review Source DO Delfina O. Scheduling Coordinator Hospital & Health Care Used the software for: 2+ years ### "Dentrix is amazing!" June 2, 2025 5.0 My overall experience was a great experience. I used Dentrix as a back office dental assistant and as a front office treatment coordinator. Pros What I like most about Dentrix, is that it is very user friendly, and very easy for new learners. I also like how the dental ledger is set up. Cons There is nothing I did not dislike about Dentrix. When there is an update it is easy to still use and adjust with the changes. Review Source GT Geeta T. Executive Administrative Assistant Hospital & Health Care Used the software for: 6-12 months ### "Great Software for any Dental Practice" January 28, 2025 4.0 Great experience, great use of software imaging stored into a comprehensive system. Pros Easy to use and create user accounts, application based system that allows for confidential records to be stored. Cons Would have preferred more interactive training processes (like videos) and "how to dos" Review Source EC Esther C. Dental Hygienist Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix overview " October 10, 2024 5.0 It’s great and easy to show patients what issues they may have visually Pros The ease of use and navigating the software. It’s also easy to understand Cons Clinical note sections could be more organized and should be able to have preset format to type notes Review Source SS Sumeet S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix" March 27, 2022 4.0 Overall, Dentrix is overall a great dental management software for the price. Pros The claims/billing management is quite easy to use. User-friendly software and easy to train staff on. Cons The x-ray uploading, loading and transferring. Horrible integration especially where sensitivity and accuracy are so important. There are also issues when you have people with the same name. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix Price and ease of use/training Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Mainly price and integration. Review Source JT JoElle T. Dental Hygienist Medical Practice Used the software for: 2+ years ### "Great full suite of Dental practice management software." August 11, 2021 5.0 I have been working at another dental office recently that doesn’t use Dentrix and I really realize how user friendly Dentrix is and how complete the software feels. It is organized and easy to complete tasks/charting without duplicating efforts. Dentrix just feels like it makes sense to me and it has a professional and updated look. The software I use at the other office is so much harder to use and takes me twice as long to do anything (maybe because I have so much experience using dentrix?). Dentrix is a complete package of features that link together everything in a patient record. Pros The features and ways this software can help manage patient records, appointments, billing, treatment plans, and communications is limitless. I have worked in offices that utilize Dentrix to its fullest and it is a great tool and keeps everyone on the same page in regulates to patients and treatment etc. You can begin using it for a few things and as you get comfortable the features used can expand. It is pretty flexible for using in small offices or larger offices and with proper training it seems to be great in my experience as a hygienist. Cons It can become a mess if employees don’t understand how to utilize the software properly. If patients aren’t scheduled directly from the recall in their chart then they will show up on recall lists and get notified they are due for an appointment or sometimes they can end up with multiple recalls if not managed correctly when scheduling. If treatment plans aren’t input correctly then scheduling and estimates will be inaccurate. Review Source VR Verified Reviewer RDA Health, Wellness and Fitness Used the software for: 2+ years ### "dental asst" March 3, 2023 1.0 2014-2020 great,,,,,2022= Titanic!!! Pros well the much older version of the software was user friendly and integrated easily bridged with actual HELP features that tells and teaches about every aspect of all the software features without having to call tech support on a wkly bases. Whatever happened to Dentrix in the last few years has been all bad and very user-UNfriendly. Free software would have been a better use of time and for the money we could have taken a nice office week training in a nice tropical area. Cons everything!!! tech support, help features, trainers that could help set up software and features. NO printed how to book but then again the help feature just has you calling tech support that is about as knowledgeable as the in ap help feature. Reason for choosing Dentrix Not sure but upset that i spoke so highly of my past outdated experience of a much nicer and user friendly Dentrix. Review Source PT Paul T. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Customer service is Poor. And expensive. " October 20, 2022 2.0 They are giving me a pain right now. I have had to upgrade my computers many times to handle their upgrades, and their program is never re written, the program just gets larger each time. Pros very large expensive program, employees find it hard to learn, some even quit. not intuitive. requires a lot of training for new employees. Cons the customer service. they are always sending you offshore, and the techs are not trained. you have to call back a lot to find a competent tech. they don't service you well.For instance, I have called 3 times to upgrade Dentrix software to a more current version. Each time I was told that the person who installs the software has gone home. On Today's call, the person answering the phone said that the installer had gone home. It is the 4th time I have called, and I asked why he has gone home since it is only 2:30 PM in the afternoon. The representative said he only installs Dentrix updates Monday-Thursday 5AM - 2 PM and Fridays 5AM to 1 PM! I am so angry because had any of the other people answering the phones told me this, I would have known when to call back! This is terrible customer service! Do they only have one person installing Dentrix updates? I am so upset that I drove to the office on a day off specifically to install this update, at 2:30 pm AND THE INSTALLER HAS GONE HOME AGAIN! What the heck is going on? I also scheduled a call from the installer and never got a call back. This is really Mickey Mouse for a company that is supposed to be the biggest and the best. I am really beginning to regret working with Dentrix. Review Source Kristen P. Dentist/practice owner Hospital & Health Care Used the software for: 2+ years ### "Great dental software backed by excellent company" July 18, 2021 5.0 We love HS and dentrix for our practice! Pros Dentrix is very user friendly and has many features for many needs Cons Too many clicking steps, not cloud based and not enough initial training. You have to dig to get the full use out of this product. Once you do, though, it’s great Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing Dentrix More user friendly and well developed. Ascend is not ready for the masses! Switched from [DENTECH](https://www.capterra.com/p/85034/DENTECH/) Outdated software for today’s transition to digital practice charting Review Source wS william S. Director Health, Wellness and Fitness Used the software for: 2+ years ### "My experience" August 25, 2021 1.0 Overall it has been a hindrance to the dental practice Pros Hard to find a good in the product. Free up some office space because we don't have charts anymore Cons For example, Recently I switch phones. For Dentrix eprescibe I need to use my phone as part of a two part authentication process to authorize prescriptions. I have not been able to authorize prescriptions for narcotics for the past two weeks. Patients is pain have not been able to have their prescription filled for these two weeks. I have been on the phone with Dentrix literally everyday to try to fix this problem to no avail. It has been like the movie “Ground Hog Day” I call them up they walk me the same procedures over and over and over again. It was never resolved. I have wasted hours and hours of work time to try and resolve this problem. It has been an insulting process that Dentrix believes that they can waste my time. I am sick of being played the fool. My goal now is to get management to switch out of Dentrix asap Reason for choosing Dentrix Wasn't my choice I would have never picked this product Review Source BL Belkin L. Office Manager Medical Practice Used the software for: 2+ years ### "Honest and Best Review " April 11, 2024 5.0 Pros I love Dentrix everything about it makes it easy to multitask and be very efficient. It has many features and always coming out with more that helps all users like myself. Cons I LOVE everything about Dentrix. I have no complaints at all. Review Source AS Alcy S. Dental Hygienist Hospital & Health Care Used the software for: 2+ years ### "Ease of Use with Dentrix" January 31, 2024 5.0 Pros I love that Dentrix is easy to use and can be customized for individual providers. I find that most features are intuitive to use and do not require extensive training. But, if you do need training, Dentrix customer service and website are helpful. Cons Though I love that I can create note templates, it can be frustrating that you cannot go back when filling out a note template (when using the pop-up questions); sometimes as a busy provider, we forget to check a box or fill out something and having to manually enter it after the fact is annoying. Review Source HH Harold H. DENTIST Health, Wellness and Fitness Used the software for: 2+ years ### "poor tech support: poorly trained, outsourced language barrier, read manuals while client holding" August 26, 2023 4.0 dental practice management. Pros this product requires a steep learning curve; however its features and versatility are very useful Cons 20+ year user: Product has gotten more complicated to use. previously globally updated components like DEXIS, now must be updated separately; tech support has degraded; is outsourced and there is a language barrier-30 minutes of formalities before the problem is addressed; wait times are lengthy; tech reads manual on client time while client is holding; techs poorly trained and inexperienced. Dentrix integrated brand name products like: Colgate into RXs and CareCredit in the software without client permission. Review Source EM Elissa M. Dental Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix is still the best option out there." June 13, 2022 4.0 I have been using Dentrix since 1996! It was the best option back then and is STILL the best option now. I would not recommend any other software and I did a lot of research on all the options out there! Pros Scheduling is great. Electronic options work very will. Reports are very informative. Cons I would like more reports and a little more flexibility with reports. For example I would like to save reports directly after generating them and I would also like to further customize additional reports. The customization is still very good as is. Reason for choosing Dentrix It offered more and it was more fluid and user-friendly Review Source TW Tamara W. Marketing/Admin Medical Practice Used the software for: 2+ years ### "Best Dental Software I have used (out of 4!)" June 15, 2022 5.0 There is always something new to learn and utilize. You can certainly use the basics as a new-hire, but more experienced users will be able to implement and grow easily, to maximize efficiency. Pros User friendly, frequent updates/bug fixes, variety of ways to do the same thing, so you are certainly able to find a way that works best for you! Cons I wish there was a way to integrate different maximums/benefits. For example: having the software "read" the additional ortho benefit, rollover allowances, and plans that do not consider preventive care in the maximum allowance. Review Source Dominique S. transcriptionist Translation and Localization Used the software for: 2+ years ### "Dentrix was a lifesaver at my previous job. " October 29, 2019 5.0 My previous job at my father's dental office worked with paper files for the first 30 years. We finally convinced him to upgrade and get a computer system. We chose Dentrix and I'm glad we did! I don't have experience with others to compare, but it was such a great software. Also, you can print out the patient's chart to have a backup paper chart to file in case of an emergency. Pros \- Dentrix has a ton of features that makes scheduling appointments mostly easy and stress-free. - It's easy to find the codes after the patient received their treatment and add it to their digital chart. - Easy to print patients' charts for backup files. - Billing made easy. - Customer support was always excellent Cons \- Costly. - It can take a bit to learn everything within the software. - Only Windows compatible. I have Windows but that can be an issue for those who are Mac owners. - When scheduling appointments, sometimes the boxes cover other appointment times making them nonvisible, which ultimately makes you not realize an appointment is there and mess up the appointments for that time slot and surrounding. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Dentrix Dentrix offers more customer support and training assistance. Our company trusted Henry Schein as we were already loyal customers. Product Switched From Review Source VR Verified Reviewer Dental Administrator Medical Practice Used the software for: 2+ years ### "The most user friendly dental software" August 31, 2018 4.0 I've used Dentrix more than any other system over the years. It's very easy to jump in and use. There are a few improvements that can be made to Dentrix to make it the optimal software system. This would be nice to see! Pros Dentrix is extremely user friendly and the most common dental software found in dental offices. The charting and notes are easy to use, along with the quick notes for standard notes that are repeated with procedures along with hot buttons for easy charting. The treatment planning is efficient in the charting with outlining priority. Scheduling is easy to use, clear and customizable for display. The drop box on the right to move appointments is handy and everyone can share the same drop box, even if you are logged in under different users. Cons There are too many windows that need to be opened, charting, xrays, documents center, patient information, schedule. Documents would be better served with the patient information to limit all of the windows you need open. When an electronic submission is sent to the insurance, a digital copy is not kept in Dentrix. This is very hard to work with as you need to scan in documents continuously and you can see the previous record of what was covered at the last visit. You can't send emails with an option of encrypting the documents with a password - for privacy legislation this would be amazing! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.