# Page 2 | Dentrix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Dentrix the right Dental solution for you? Explore 376 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2329/Dentrix/reviews --- Dentrix 4.3 (376) [View alternatives](https://www.capterra.com/p/2329/Dentrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Dentrix ## Showing most helpful reviews Showing 26-50 of 376 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use S L. Dentist Medical Practice Used the software for: 2+ years ### "Billing problems" March 31, 2026 2.0 I have been using Dentrix for 25 years. Constant updates have been a headache but Dentrix has been very functional. Terminating my relationship has been a nightmare. Pros Intuitive and easy to use. Handles every clinic task Ive needed to run my business. Customer sevice is great at helping run the software. Cons I sold my dental practice in December. Dentrix helped with the transition to the new owner and Open Dental. \[sensitive content hidden\] has access to my bank account and they won"t stop billing me. Every month customer service says they will close my account. It is now March and they hit my account again. I cant seem to make them stop. Help! Review Source VR Verified Reviewer Business Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix Review" August 21, 2025 3.0 My overall experience is not that great. Reports take a long time to run and do not export to Excel. The selection is generic. Dentrix is not useful compared to other products on the market. Pros It's basically user-friendly and easy to navigate. The chart section is good because it allows you to see everything on one page. Cons Customer service is terrible. Every time I call I'm on hold for no less than 20 minutes which is frustrating. The reports are generic and most don't allow importing them to Excel. Review Source RW Robin W. Executive Marketing Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "What Dentrix Taught Me About Practice Growth and Patient Experience" November 28, 2025 4.0 Overall— At the end of the day, Dentrix gave me what I need: visibility, consistency, and the ability to turn data into strategy. It’s not just software—it's a foundation that helps practices grow in ways that patients actually feel and appreciate. Pros As someone who lives at the intersection of patient experience, practice growth, and operational efficiency, I’ve worked with my fair share of dental practice management systems. But Dentrix is one that consistently delivers the depth and insights a marketing executive like me needs to grow a practice strategically and sustainably. Cons Dentrix has a bit of a learning curve. When training new employees, it takes sometime to go over the software functions and find your flow in utilizing the features that Dentrix provides. Switched from [CareStack](https://www.capterra.com/p/176206/CareStack/) Wanted something more multifaceted for the cost. Review Source TT Taysia T. Dental Assistant Hospital & Health Care Used the software for: 2+ years ### "Dentrix-the Epitome of Patient Care" May 16, 2025 5.0 Dentrix has been a great software to use in patient care. It is up to date, accurate, and quick. I am never waiting on a lagging screen. I love that Dexis and other software easily integrate into it. Pros I love how user friendly it is. It is a clean and simple software to understand. When onboarding new employees, there is great ease. Cons I do think that it needs a little bit of a facelift. It looks like we are still practicing dentistry in the 2010's Review Source LC Lili C. Office Manager Medical Practice Used the software for: 2+ years ### "I LOVE DENTRIX!" September 11, 2025 5.0 Working with Dentrix for 20+ years has been great. I started using the software as a dental assistant, and then receptionist to now as an Office Manager. It's AMAZING!! Pros I love the ability to pull any reports and their accuracy. Dentrix is easy to use and easy for new team members to grasp. Cons I dislike when we have errors that affect the whole Dentrix system. But other than that, I have no issues nor concerns with Dentrix. Review Source SM Samantha M. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great program for the dental community" July 13, 2025 5.0 I use dentrix daily in my practice. I use it to keep up to date with my patients, their schedules and appointments. I also use it to help facilitate reviews for my Google page Pros Dentrix is a great program for people in the dental profession. It is incredibly easy to use for patients and compatible to other softwares. Cons I honestly don't have anything bad to say about dentrix. It has been nothing but helpful in my practice. Review Source AO Angelika O. Assistant office manager Hospital & Health Care Used the software for: 6-12 months ### "Ehh there’s better" May 29, 2025 3.0 I would say my overall experience with denturists is fair definitely not. My favorite would probably not refer any other dental offices to that software. Pros I have to say it is hard to find something that I really do like about Dentrix. But if I were to pick something, I would have to say the ledger was fairly easy to read. Scheduling was also pretty convenient. Cons So many things that I can say that I like lease about Dentrix the ledger and reporting we’re not my favorite in particular with the reporting it’s just not user-friendly they take forever to load, and the ledger itself is just not user-friendly because you do not allocate payments to any procedures, so you really don’t know what the money was for unless you make a note within the payment, which is kind of cumbersome Review Source SS Shayan S. Clinical Director Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix keeps our dental office in step." July 4, 2025 5.0 It pushed our patient flow and decreased the time spent on admin. Billing is easier and we have had much less scheduling trouble since we switched to Dentrix. Pros The documentation that automatically pulls from visit to visit is great, as I can plan and treat faster as well as be consistent across providers. It is also very easy to rearrange scheduling at the last moment when plans change. Cons The UI is a little old fashioned, and it took a longer time to get onboarded than I would have liked. Some staff required extra support to feel comfortable. Review Source CH Courtney H. Office manager Medical Practice Used the software for: 2+ years ### "Great software for any Dental practice. " May 14, 2025 5.0 We have been using Dentrix for over 15 years now and Overall we have been very happy with Dentrix. Pros The Dental Practice management because it is a great system for scheduling patients, keeping patient records organized and billing. Cons There are some glitches with sending claims but its always an easy fix. Review Source GT Geeta T. Executive Administrative Assistant Hospital & Health Care Used the software for: 6-12 months ### "Great Software for any Dental Practice" January 28, 2025 4.0 Great experience, great use of software imaging stored into a comprehensive system. Pros Easy to use and create user accounts, application based system that allows for confidential records to be stored. Cons Would have preferred more interactive training processes (like videos) and "how to dos" Review Source MJ Maneesh J. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix days a re counted unless they acquire a good Cloud product" November 18, 2024 4.0 Was good until I used it but the disappointment was they didnt build a good cloud platform so moved to a different cloud product Pros Used it for 18 years until 2020. Great product with good customer support Cons Not competitive with other cloud based applications Review Source MCA Maria Claudia A. Owner dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Dentrix Tech Support is really bad" July 25, 2024 4.0 I am not excited of working with Dentrix and might actually consider changing to Denticon that has a much more efficient team to resolve issues and overall less problems. Pros Has all the features for a dental practice Cons Tech support is bad The system doesn’t do what it’s supposed to do, always have issues with dentrix enhanced and sending notifications to patients. Review Source SS Sumeet S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix" March 27, 2022 4.0 Overall, Dentrix is overall a great dental management software for the price. Pros The claims/billing management is quite easy to use. User-friendly software and easy to train staff on. Cons The x-ray uploading, loading and transferring. Horrible integration especially where sensitivity and accuracy are so important. There are also issues when you have people with the same name. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix Price and ease of use/training Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Mainly price and integration. Review Source JT JoElle T. Dental Hygienist Medical Practice Used the software for: 2+ years ### "Great full suite of Dental practice management software." August 11, 2021 5.0 I have been working at another dental office recently that doesn’t use Dentrix and I really realize how user friendly Dentrix is and how complete the software feels. It is organized and easy to complete tasks/charting without duplicating efforts. Dentrix just feels like it makes sense to me and it has a professional and updated look. The software I use at the other office is so much harder to use and takes me twice as long to do anything (maybe because I have so much experience using dentrix?). Dentrix is a complete package of features that link together everything in a patient record. Pros The features and ways this software can help manage patient records, appointments, billing, treatment plans, and communications is limitless. I have worked in offices that utilize Dentrix to its fullest and it is a great tool and keeps everyone on the same page in regulates to patients and treatment etc. You can begin using it for a few things and as you get comfortable the features used can expand. It is pretty flexible for using in small offices or larger offices and with proper training it seems to be great in my experience as a hygienist. Cons It can become a mess if employees don’t understand how to utilize the software properly. If patients aren’t scheduled directly from the recall in their chart then they will show up on recall lists and get notified they are due for an appointment or sometimes they can end up with multiple recalls if not managed correctly when scheduling. If treatment plans aren’t input correctly then scheduling and estimates will be inaccurate. Review Source VR Verified Reviewer RDA Health, Wellness and Fitness Used the software for: 2+ years ### "dental asst" March 3, 2023 1.0 2014-2020 great,,,,,2022= Titanic!!! Pros well the much older version of the software was user friendly and integrated easily bridged with actual HELP features that tells and teaches about every aspect of all the software features without having to call tech support on a wkly bases. Whatever happened to Dentrix in the last few years has been all bad and very user-UNfriendly. Free software would have been a better use of time and for the money we could have taken a nice office week training in a nice tropical area. Cons everything!!! tech support, help features, trainers that could help set up software and features. NO printed how to book but then again the help feature just has you calling tech support that is about as knowledgeable as the in ap help feature. Reason for choosing Dentrix Not sure but upset that i spoke so highly of my past outdated experience of a much nicer and user friendly Dentrix. Review Source Kristen P. Dentist/practice owner Hospital & Health Care Used the software for: 2+ years ### "Great dental software backed by excellent company" July 18, 2021 5.0 We love HS and dentrix for our practice! Pros Dentrix is very user friendly and has many features for many needs Cons Too many clicking steps, not cloud based and not enough initial training. You have to dig to get the full use out of this product. Once you do, though, it’s great Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing Dentrix More user friendly and well developed. Ascend is not ready for the masses! Switched from [DENTECH](https://www.capterra.com/p/85034/DENTECH/) Outdated software for today’s transition to digital practice charting Review Source AD Aleida D. Office manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix over your other software systems " February 28, 2024 5.0 Definitely rate dentrix a 9/10, overall it’s a great tool and keeps the he office flowing without many issues Pros How user friendly it is. Easy to train on and very efficient Cons The crash of the software at the most inconvenient times Review Source BL Belkin L. Office Manager Medical Practice Used the software for: 2+ years ### "Honest and Best Review " April 11, 2024 5.0 Pros I love Dentrix everything about it makes it easy to multitask and be very efficient. It has many features and always coming out with more that helps all users like myself. Cons I LOVE everything about Dentrix. I have no complaints at all. Review Source VR Verified Reviewer Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Good Single Office Starter Dental PM Software" September 9, 2022 4.0 Dentrix was a good system for pre-pandemic, server based PM software for a single office. But now with multiple practices and working remotely, a cloud based system really is more realistic. Pros Was easy to use for myself and staff after training and acclimation period. Had all features that were needed to run a dental practice. Cons Finding various reports were difficult and took some digging around in. There was no way to remotely view the software, if someone wanted to remote in it to view a schedule or someone's benefits or chart notes, it would require taking control of the entire computer and someone in the office could not use it. Additional texting with patients was not two way (real time back and forth) and was not integrated into the software, required logging into a separate website not linked in Dentrix. Reason for choosing Dentrix It was nationally known as one of the most used softwares for dental PM Review Source HH Harold H. DENTIST Health, Wellness and Fitness Used the software for: 2+ years ### "poor tech support: poorly trained, outsourced language barrier, read manuals while client holding" August 26, 2023 4.0 dental practice management. Pros this product requires a steep learning curve; however its features and versatility are very useful Cons 20+ year user: Product has gotten more complicated to use. previously globally updated components like DEXIS, now must be updated separately; tech support has degraded; is outsourced and there is a language barrier-30 minutes of formalities before the problem is addressed; wait times are lengthy; tech reads manual on client time while client is holding; techs poorly trained and inexperienced. Dentrix integrated brand name products like: Colgate into RXs and CareCredit in the software without client permission. Review Source AC Allison C. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix review" January 18, 2023 5.0 Dentrix makes managing all aspects of a dental practice convenient and easy Pros This is by far the best dental management software I have personalky used. Everything is easy to navigate, there is not a task that I have encountered that Dentrix was not capable of, customer support is always helpful Cons The only flaw I have found is with treatment planning, I do think I need a tutorial but I can never get the computer figures to match the figures we come up with Review Source TW Tamara W. Marketing/Admin Medical Practice Used the software for: 2+ years ### "Best Dental Software I have used (out of 4!)" June 15, 2022 5.0 There is always something new to learn and utilize. You can certainly use the basics as a new-hire, but more experienced users will be able to implement and grow easily, to maximize efficiency. Pros User friendly, frequent updates/bug fixes, variety of ways to do the same thing, so you are certainly able to find a way that works best for you! Cons I wish there was a way to integrate different maximums/benefits. For example: having the software "read" the additional ortho benefit, rollover allowances, and plans that do not consider preventive care in the maximum allowance. Review Source JB Joe B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Thanks Dentrix" July 20, 2021 5.0 Since I have not studied other systems, I don't know what I am missing. Pros I have used another software years ago, switched to Dentrix and am glad I did. They are always adding new, improved modules to their system. Keep up the good works. Cons I know we don't use near all of the bells and whistles of this product. Need to have easy way to integrate new features without hiring a consultant. Review Source Dominique S. transcriptionist Translation and Localization Used the software for: 2+ years ### "Dentrix was a lifesaver at my previous job. " October 29, 2019 5.0 My previous job at my father's dental office worked with paper files for the first 30 years. We finally convinced him to upgrade and get a computer system. We chose Dentrix and I'm glad we did! I don't have experience with others to compare, but it was such a great software. Also, you can print out the patient's chart to have a backup paper chart to file in case of an emergency. Pros \- Dentrix has a ton of features that makes scheduling appointments mostly easy and stress-free. - It's easy to find the codes after the patient received their treatment and add it to their digital chart. - Easy to print patients' charts for backup files. - Billing made easy. - Customer support was always excellent Cons \- Costly. - It can take a bit to learn everything within the software. - Only Windows compatible. I have Windows but that can be an issue for those who are Mac owners. - When scheduling appointments, sometimes the boxes cover other appointment times making them nonvisible, which ultimately makes you not realize an appointment is there and mess up the appointments for that time slot and surrounding. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Dentrix Dentrix offers more customer support and training assistance. Our company trusted Henry Schein as we were already loyal customers. Product Switched From Review Source VR Verified Reviewer Dental Assistant Hospital & Health Care Used the software for: 1-2 years ### "Dental software beyond compare. " May 14, 2020 5.0 This was the first time I had worked in an office with Dentrix software and learning it was something I knew I was going to have to do eventually. It took a solid week of me focusing on learning each function of the software and implementing it into my daily routine for me to feel comfortable using it without guidance from coworkers. Pros What was there not to like about this software? I was fresh out of dental assistant school when I went to work for my first job out of school and I was nervous that I wouldn’t learn this software fast enough in the field. That fear went out the door once I got to using it and saw that the layout made things pretty self explanatory and how easily everything flowed together. This software gives you the ability to manage all functions of running a dental office under one roof, instead of operating several different programs. Cons The only thing I could do with being changed with this software would be the patient charting portion. For some reason, it was always a hassle when it came to entering the patient’s chart notes the Doctor had written during each procedure. It just felt like this section never operated as smoothly as the rest of the program did. Review Source Similar Products Featured ## Related categories [Dental Charting](https://www.capterra.com/dental-charting-software/)[Dental](https://www.capterra.com/dental-software/)[Dental Imaging](https://www.capterra.com/dental-imaging-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.