# Page 2 | Dentrix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Dentrix the right Dental solution for you? Explore 376 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2329/Dentrix/reviews --- Dentrix 4.3 (376) [View alternatives](https://www.capterra.com/p/2329/Dentrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Dentrix ## Showing most helpful reviews Showing 26-50 of 376 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Business Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix Review" August 21, 2025 3.0 My overall experience is not that great. Reports take a long time to run and do not export to Excel. The selection is generic. Dentrix is not useful compared to other products on the market. Pros It's basically user-friendly and easy to navigate. The chart section is good because it allows you to see everything on one page. Cons Customer service is terrible. Every time I call I'm on hold for no less than 20 minutes which is frustrating. The reports are generic and most don't allow importing them to Excel. Review Source S L. Dentist Medical Practice Used the software for: 2+ years ### "Billing problems" March 31, 2026 2.0 I have been using Dentrix for 25 years. Constant updates have been a headache but Dentrix has been very functional. Terminating my relationship has been a nightmare. Pros Intuitive and easy to use. Handles every clinic task Ive needed to run my business. Customer sevice is great at helping run the software. Cons I sold my dental practice in December. Dentrix helped with the transition to the new owner and Open Dental. \[sensitive content hidden\] has access to my bank account and they won"t stop billing me. Every month customer service says they will close my account. It is now March and they hit my account again. I cant seem to make them stop. Help! Review Source RW Robin W. Executive Marketing Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "What Dentrix Taught Me About Practice Growth and Patient Experience" November 28, 2025 4.0 Overall— At the end of the day, Dentrix gave me what I need: visibility, consistency, and the ability to turn data into strategy. It’s not just software—it's a foundation that helps practices grow in ways that patients actually feel and appreciate. Pros As someone who lives at the intersection of patient experience, practice growth, and operational efficiency, I’ve worked with my fair share of dental practice management systems. But Dentrix is one that consistently delivers the depth and insights a marketing executive like me needs to grow a practice strategically and sustainably. Cons Dentrix has a bit of a learning curve. When training new employees, it takes sometime to go over the software functions and find your flow in utilizing the features that Dentrix provides. Switched from [CareStack](https://www.capterra.com/p/176206/CareStack/) Wanted something more multifaceted for the cost. Review Source TT Taysia T. Dental Assistant Hospital & Health Care Used the software for: 2+ years ### "Dentrix-the Epitome of Patient Care" May 16, 2025 5.0 Dentrix has been a great software to use in patient care. It is up to date, accurate, and quick. I am never waiting on a lagging screen. I love that Dexis and other software easily integrate into it. Pros I love how user friendly it is. It is a clean and simple software to understand. When onboarding new employees, there is great ease. Cons I do think that it needs a little bit of a facelift. It looks like we are still practicing dentistry in the 2010's Review Source LC Lili C. Office Manager Medical Practice Used the software for: 2+ years ### "I LOVE DENTRIX!" September 11, 2025 5.0 Working with Dentrix for 20+ years has been great. I started using the software as a dental assistant, and then receptionist to now as an Office Manager. It's AMAZING!! Pros I love the ability to pull any reports and their accuracy. Dentrix is easy to use and easy for new team members to grasp. Cons I dislike when we have errors that affect the whole Dentrix system. But other than that, I have no issues nor concerns with Dentrix. Review Source SS Shayan S. Clinical Director Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix keeps our dental office in step." July 4, 2025 5.0 It pushed our patient flow and decreased the time spent on admin. Billing is easier and we have had much less scheduling trouble since we switched to Dentrix. Pros The documentation that automatically pulls from visit to visit is great, as I can plan and treat faster as well as be consistent across providers. It is also very easy to rearrange scheduling at the last moment when plans change. Cons The UI is a little old fashioned, and it took a longer time to get onboarded than I would have liked. Some staff required extra support to feel comfortable. Review Source SM Samantha M. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great program for the dental community" July 13, 2025 5.0 I use dentrix daily in my practice. I use it to keep up to date with my patients, their schedules and appointments. I also use it to help facilitate reviews for my Google page Pros Dentrix is a great program for people in the dental profession. It is incredibly easy to use for patients and compatible to other softwares. Cons I honestly don't have anything bad to say about dentrix. It has been nothing but helpful in my practice. Review Source AO Angelika O. Assistant office manager Hospital & Health Care Used the software for: 6-12 months ### "Ehh there’s better" May 29, 2025 3.0 I would say my overall experience with denturists is fair definitely not. My favorite would probably not refer any other dental offices to that software. Pros I have to say it is hard to find something that I really do like about Dentrix. But if I were to pick something, I would have to say the ledger was fairly easy to read. Scheduling was also pretty convenient. Cons So many things that I can say that I like lease about Dentrix the ledger and reporting we’re not my favorite in particular with the reporting it’s just not user-friendly they take forever to load, and the ledger itself is just not user-friendly because you do not allocate payments to any procedures, so you really don’t know what the money was for unless you make a note within the payment, which is kind of cumbersome Review Source CH Courtney H. Office manager Medical Practice Used the software for: 2+ years ### "Great software for any Dental practice. " May 14, 2025 5.0 We have been using Dentrix for over 15 years now and Overall we have been very happy with Dentrix. Pros The Dental Practice management because it is a great system for scheduling patients, keeping patient records organized and billing. Cons There are some glitches with sending claims but its always an easy fix. Review Source Ibukunoluwa S. Dental Assistant Hospital & Health Care Used the software for: 6-12 months ### "An Amazing Software " March 23, 2025 5.0 it simplify automated insurance claims and billing for an efficient dental practice. Pros It helped me in comprehensive dental practice management Cons For an app that enhances patient workflow, i have no regret using it. Review Source DO Delfina O. Scheduling Coordinator Hospital & Health Care Used the software for: 2+ years ### "Dentrix is amazing!" June 2, 2025 5.0 My overall experience was a great experience. I used Dentrix as a back office dental assistant and as a front office treatment coordinator. Pros What I like most about Dentrix, is that it is very user friendly, and very easy for new learners. I also like how the dental ledger is set up. Cons There is nothing I did not dislike about Dentrix. When there is an update it is easy to still use and adjust with the changes. Review Source GT Geeta T. Executive Administrative Assistant Hospital & Health Care Used the software for: 6-12 months ### "Great Software for any Dental Practice" January 28, 2025 4.0 Great experience, great use of software imaging stored into a comprehensive system. Pros Easy to use and create user accounts, application based system that allows for confidential records to be stored. Cons Would have preferred more interactive training processes (like videos) and "how to dos" Review Source EC Esther C. Dental Hygienist Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix overview " October 10, 2024 5.0 It’s great and easy to show patients what issues they may have visually Pros The ease of use and navigating the software. It’s also easy to understand Cons Clinical note sections could be more organized and should be able to have preset format to type notes Review Source MCA Maria Claudia A. Owner dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Dentrix Tech Support is really bad" July 25, 2024 4.0 I am not excited of working with Dentrix and might actually consider changing to Denticon that has a much more efficient team to resolve issues and overall less problems. Pros Has all the features for a dental practice Cons Tech support is bad The system doesn’t do what it’s supposed to do, always have issues with dentrix enhanced and sending notifications to patients. Review Source MEH Maria Elizabeth H. Registered Dental Assistant Medical Practice Used the software for: 2+ years ### "User-Friendly Dental Software" April 24, 2024 5.0 Pros I like mostly the Charting in Dentrix. As a dental assistant of 4 years, it is easy to input the existing restorations, conditions and treatment planning. The graphics of each tooth surfaces are precised. The dental staff as well as the dental provider are comfortable using it. Cons There is nothing I don't like about the product. Review Source PY Peipei Y. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Great server based software" June 20, 2024 5.0 Pros It’s very easy to use, fast response time. Cons It’s a very expensive program. Need to add additional services. Review Source AT Alex T. Dentist/owner Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix makes our workday work!" March 11, 2022 4.0 We use Dentrix everyday in our dental clinic. It is the glue that holds our work days together. We are in the process of going paperless and Dentrix has enabled us to be confident in this big change. From scheduling efficiently to keeping track of completed and future treatment, Dentrix keeps the workday flowing. Pros Patient charting and treatment planning are the most critical functions my workday. My office manager would tell you the eClaims and insurance verification options are important for an efficient day. We continue to learn about new options as we upgrade to Optimum Pro and take on automatic notifications and online bill pay. Because of their multiple service packages, you can personalize you package based on cost and features. It’s a good product. Cons You have to be familiar with the software or you will become overwhelmed by the number of buttons and options. I probably only use half of all the functions. Training is imperative and their customer service is usually good. At times, it will take a while to get through to a real person for support. Reason for choosing Dentrix Cost and other user recommendations. We spoke with other doctors and their experience with both Eaglesoft and Dentrix. Dentrix always won out. Review Source Response from Henry Schein One March 15, 2022 Thank you for the wonder feedback Alex. I would love to discuss your feedback with Dentrix further. If you're interested let me know. JT JoElle T. Dental Hygienist Medical Practice Used the software for: 2+ years ### "Great full suite of Dental practice management software." August 11, 2021 5.0 I have been working at another dental office recently that doesn’t use Dentrix and I really realize how user friendly Dentrix is and how complete the software feels. It is organized and easy to complete tasks/charting without duplicating efforts. Dentrix just feels like it makes sense to me and it has a professional and updated look. The software I use at the other office is so much harder to use and takes me twice as long to do anything (maybe because I have so much experience using dentrix?). Dentrix is a complete package of features that link together everything in a patient record. Pros The features and ways this software can help manage patient records, appointments, billing, treatment plans, and communications is limitless. I have worked in offices that utilize Dentrix to its fullest and it is a great tool and keeps everyone on the same page in regulates to patients and treatment etc. You can begin using it for a few things and as you get comfortable the features used can expand. It is pretty flexible for using in small offices or larger offices and with proper training it seems to be great in my experience as a hygienist. Cons It can become a mess if employees don’t understand how to utilize the software properly. If patients aren’t scheduled directly from the recall in their chart then they will show up on recall lists and get notified they are due for an appointment or sometimes they can end up with multiple recalls if not managed correctly when scheduling. If treatment plans aren’t input correctly then scheduling and estimates will be inaccurate. Review Source VR Verified Reviewer RDA Health, Wellness and Fitness Used the software for: 2+ years ### "dental asst" March 3, 2023 1.0 2014-2020 great,,,,,2022= Titanic!!! Pros well the much older version of the software was user friendly and integrated easily bridged with actual HELP features that tells and teaches about every aspect of all the software features without having to call tech support on a wkly bases. Whatever happened to Dentrix in the last few years has been all bad and very user-UNfriendly. Free software would have been a better use of time and for the money we could have taken a nice office week training in a nice tropical area. Cons everything!!! tech support, help features, trainers that could help set up software and features. NO printed how to book but then again the help feature just has you calling tech support that is about as knowledgeable as the in ap help feature. Reason for choosing Dentrix Not sure but upset that i spoke so highly of my past outdated experience of a much nicer and user friendly Dentrix. Review Source Arnell P. Business Owner Hospital & Health Care Used the software for: 2+ years ### "Not for the average user" November 9, 2017 2.0 I don't have to have paper charts or appointment book. Pros It's powerful for the front office. Has a lot of reports that can be generated. Customizable. Can enter time on procedure codes. Cons Not for the average user even if they go to training. The end user has to be computer savvy and has an exceptional attention to detail. Front office heavy. Treatment planner presentation is not adequate. eServices bundle includes stuff that's not needed or used. Inaccurate when it comes to continuing care data. Although customizable, software limits the characters for labeling on definitions such as Appointment Status. Too many data fields that are hidden or hard to find therefore, causes a lot of inadequate data entry due to confusing and busy display and fields. Unscheduled treatment plan reports does not show that patients have already appointed for some on the treatment list. Can't easily generate or create referral template unless the user also has advanced knowledge of MS Word. Clinical template creation is difficult. Lab manager is too clunky. eServices insurance verification is too clunky and glitchy. Could not generate a list of specific procedures attached to a patient's name. For example, list of patients with premolar and molar endo on their treatment plan. I have a Dentrix superuser on my team. We had to use mail merge for this. Procedure code appointment length customization is pointless since the software does not properly calculate clinician and assistant times when entering multiple procedures. Review Source AD Aleida D. Office manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix over your other software systems " February 28, 2024 5.0 Definitely rate dentrix a 9/10, overall it’s a great tool and keeps the he office flowing without many issues Pros How user friendly it is. Easy to train on and very efficient Cons The crash of the software at the most inconvenient times Review Source wS william S. Director Health, Wellness and Fitness Used the software for: 2+ years ### "My experience" August 25, 2021 1.0 Overall it has been a hindrance to the dental practice Pros Hard to find a good in the product. Free up some office space because we don't have charts anymore Cons For example, Recently I switch phones. For Dentrix eprescibe I need to use my phone as part of a two part authentication process to authorize prescriptions. I have not been able to authorize prescriptions for narcotics for the past two weeks. Patients is pain have not been able to have their prescription filled for these two weeks. I have been on the phone with Dentrix literally everyday to try to fix this problem to no avail. It has been like the movie “Ground Hog Day” I call them up they walk me the same procedures over and over and over again. It was never resolved. I have wasted hours and hours of work time to try and resolve this problem. It has been an insulting process that Dentrix believes that they can waste my time. I am sick of being played the fool. My goal now is to get management to switch out of Dentrix asap Reason for choosing Dentrix Wasn't my choice I would have never picked this product Review Source AS Alcy S. Dental Hygienist Hospital & Health Care Used the software for: 2+ years ### "Ease of Use with Dentrix" January 31, 2024 5.0 Pros I love that Dentrix is easy to use and can be customized for individual providers. I find that most features are intuitive to use and do not require extensive training. But, if you do need training, Dentrix customer service and website are helpful. Cons Though I love that I can create note templates, it can be frustrating that you cannot go back when filling out a note template (when using the pop-up questions); sometimes as a busy provider, we forget to check a box or fill out something and having to manually enter it after the fact is annoying. Review Source HH Harold H. DENTIST Health, Wellness and Fitness Used the software for: 2+ years ### "poor tech support: poorly trained, outsourced language barrier, read manuals while client holding" August 26, 2023 4.0 dental practice management. Pros this product requires a steep learning curve; however its features and versatility are very useful Cons 20+ year user: Product has gotten more complicated to use. previously globally updated components like DEXIS, now must be updated separately; tech support has degraded; is outsourced and there is a language barrier-30 minutes of formalities before the problem is addressed; wait times are lengthy; tech reads manual on client time while client is holding; techs poorly trained and inexperienced. Dentrix integrated brand name products like: Colgate into RXs and CareCredit in the software without client permission. Review Source EM Elissa M. Dental Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix is still the best option out there." June 13, 2022 4.0 I have been using Dentrix since 1996! It was the best option back then and is STILL the best option now. I would not recommend any other software and I did a lot of research on all the options out there! Pros Scheduling is great. Electronic options work very will. Reports are very informative. Cons I would like more reports and a little more flexibility with reports. For example I would like to save reports directly after generating them and I would also like to further customize additional reports. The customization is still very good as is. Reason for choosing Dentrix It offered more and it was more fluid and user-friendly Review Source Similar Products Featured