# Page 3 | Dentrix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Dentrix the right Dental solution for you? Explore 376 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2329/Dentrix/reviews --- Dentrix 4.3 (376) [View alternatives](https://www.capterra.com/p/2329/Dentrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Dentrix ## Showing most helpful reviews Showing 51-75 of 376 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RD Richard D. Expanded Dental Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix is a great alternative to Eaglesoft" November 30, 2023 5.0 Pros Even though it is much more simple than Eaglesoft, it is user friendly at most for all new people use it. Cons Not very eye-catching. Boring interface. Review Source KD Katie D. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix, Is it worth the investment?" July 14, 2022 4.0 I prefer this software to Eaglesoft, and Practiceworks by far for it's overall ease of use. Pros Easy to use even for computer novices. Even our senior staff members were able to adapt easily to this. Cons This software needs more checks and balances to make sure charting, notes, etc. are entered for office visits. Review Source KF Kimberly F. Office manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix for a Dental Office" March 9, 2022 5.0 Great! Pros This product is very user friendly. You can go online and learn to do just about anything. Cons We need to update our program but need to update our computer system first. Which we just can not do at this time. Review Source JW Jennifer W. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix Ease" May 16, 2024 5.0 Wonderful! Would recommend to anyone looking Pros The customer support and the ease f training new employees Cons All the updates and changes, too many monthly Review Source VR Verified Reviewer Office Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix on the Daily" September 7, 2022 4.0 Dentrix is a great software for a dental office. Like any software it has its pros and cons. Overall, it does the job. Pros Dentrix integrates with other software we use, such as Dexis and Yapi. Cons Depending on the report you run we tend to get different numbers. We have worked with Dentrix to fix this but it is still not accurate. Review Source JB Josh B. CEO Used the software for: 2+ years ### "20+ year user of this software" April 27, 2018 5.0 Pros This software is the original. We actually started with this software back in the terminal days before windows networks were popular. Over the years, I can say that this software has it all. They have more functionality than any other software I have ever seen. I have made my dental office more and more efficient simply by learning how to use the software and its different parts. PLUS, they have an online forum where you can make suggestions and vote on others' suggestions. Then they take the suggestions with the highest number of votes, and they build that functionality into the software. So it is a software that has been built on the backs of its users. Cons There is not a lot of things that I would say are bad with the software. One thing is that there is SO much functionality that it can be overwhelming. They also could have better "online" services that they call Eservices (text messages for patient reminders, etc.). Other than this, it is just vital to really get trained over and over again on the software as that is the key to its success. Review Source SL Steven L. dentist Medical Practice Used the software for: 2+ years ### "The QWERTY of dental management software" April 29, 2021 2.0 It works, but it is not pleasant to use. It is inefficient. As the title says, it is the QWERTY of dental management software. Pros It has a lot of features and allows us to keep track of what we need to keep track of in our office. It is the most widely used dental management software, so many dental employees are somewhat familiar with it. Cons It is not user friendly. It is not intuitive. It is clunky with a capital "CLUNK". Navigating through the modules does not follow basic computer navigation norms. For instance, when something (like a patient's name) is highlighted, clicking ENTER does not open that file. In fact, they are not even consistent from one module to another. There are many instances where you would expect one click to get you where you want to go, but instead it takes two or three clicks. Also, Dentrix requires more powerful computers to run than competitors. That, of course, means higher costs to use. Reason for choosing Dentrix Staff already familiar with it and felt it would be too painful to switch. Review Source TB Tara B. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "My favorite dental software to date" January 5, 2021 5.0 My overall experience is a good one. I have recommended this software to other people. Pros I enjoy al the many ways to be able to access what I need. I've been using the software for two and a half years and I STILL learn something new about it every few months or so. The support with Dentrix is great: they always help me find what the problem is and fix it in a timely manner. I have used three other dental software programs and this is by far my favorite. Cons There are a few things that are a bit difficult to figure out. For the first year and a half I didn't have any sufficient training on reports, but once I took a class the next state over it made far more sense to me. Review Source CC Constantin C. Office manager Hospital & Health Care Used the software for: 2+ years ### "Poor to non existent customer service and technical support" January 5, 2021 4.0 Customer service and technical support used to be good. Last couple of years that changed for the worse. Waiting time for someone to answer a call is longer than 30 minutes and if anyone does answer, it is always a technician located overseas, with very poor understanding and command of both the English language and the software. They are answering questions by reading a script that often does not make any sense. To be connected to a technician located in the US, which are all very professional and knowledgeable, it is almost impossible. As i am typing this review, i have been on hold for 40 minutes and counting. Pros Product is complex and relatively easy to use, but each update makes it less dependable. Each new update adds features that are practically useless and make the whole thing more cumbersome to use. Cons Customer service and technical support. Alternatives considered [Nimble](https://www.capterra.com/p/123032/Nimble/) Reason for choosing Dentrix NA Review Source KM Kerri M. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Full Service" August 22, 2019 4.0 I really do like this program. The support has been fantastic and the developers LISTEN! Pros It handles almost everything we need to do in the office in one central management program. Cons The statements and ledgers are often confusing to our patients. I find myself having to put together spreadsheets to explain things. I also am disappointed that we can no longer change who a payment is applied to after we have closed the month. People make mistakes and once the month is closed you cannot fix patient balances without having to make a bunch of adjustments that are confusing to patients. Reason for choosing Dentrix We inherited Dentrix version 11. We stayed with this version because it was what we knew. After coming to BDC 2017 we realized how much more the program could do for us and we upgraded to G6. I did consider maybe checking out Eaglesoft, but liked everything Dentrix could do. Review Source AM Ashley M. Lead Assistant Medical Practice Used the software for: 1-2 years ### "Pros and cons " July 11, 2022 4.0 Pros We enjoy the talk to text ability for the hygienist when doing their initial exams, we also like the options to calibrate our machines. Cons Not easy to add a machine or device. Also the customer support is so so. Review Source DP David P. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worst decision" October 9, 2023 2.0 Horrible! Was forced to switch from Easy Dental which I have been using since 1986...Sold a bill of goods...have been on the phone for over 20 HOURS!!! trying to get everything to work...told certain documents were an add on to transfer but could still access them in Easy Dental...if I can access them in Easy Dental why couldn't I have kept that program... \[sensitive content hidden\] is a monopoly and forcing users to change to Dentrix was a bad idea...tech support is impossible to understand...not to mention the time to wait to speak to a human!! If you have Easy Dental keep it!!! Pros I thought it would be an easy transition from Easy Dental Cons Confusing ...too many clicks to enter data what used to be quick and efficient with Easy Dental is now too time consuming Review Source AL Alexander L. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "good if you want headaches all the time" March 2, 2017 2.0 the rep that sold it to my office misrepresented what options the software came with. we purchased it for around K , then had to purchase licensing for all computers, then had it installed only to find out that it does not come with all the module included and you had to pay extra for the services like ebilling and ecentral (which malfunctions all the time) the service is horrible, the contact is expensive and does not cover the tech on site. The online support is not bad but not able to solve many issues. The techs that came to the office and set up the whole thing did a terrible job and the software is constantly not working properly. They cam in and set up my whole network and server and none of it works well and consistently. Software is not user friendly and required many hours to get it to work OK. Features like insurances and notes are very hard to set up to where they should be to work well. They charged money for the file transfer from ACE and that was a complete screw up and we basically had to start from scratch on everything. Took a Year to clean up the mess. If I could do it over again I would steer clear of Dentrix Pros Scheduling is probably the one thing that works ok Cons not user friendly , horrible support, expensive, not all inclusive , constant glitches and crashes Review Source Jason Z. Independent Network Engineer Information Technology and Services Used the software for: 2+ years ### "From an IT perpective" November 8, 2018 5.0 Overall, again from an IT perspective, my observation are that its probably the best overall package for any practice to use, and easy to work with for IT Admins, and techs, Hardware integration is solid, Imaging software integration is solid, and support is always there. From what ive been told by Office staff, its got everything an office will need to get things done. Pros As far as advising clients on an overall PM software package to use, this is one of the best, with fairly decent customer support and ease of administration from a Staff and IT perspective. it also fulfils just about every need for almost any kind of Dental practice, with the exception of Endodontics. Cons Being that its a rather large software package with a database component, there are going to be issues. Especially with Windows 10 (but then again, its Windows 10) So it does have its fair share of bugs. Review Source Vaibhav G. Clinic Admin Hospital & Health Care Used the software for: 1-2 years ### "Powerful system to manage clinic operation" July 18, 2022 4.0 Pros Scheduling appointment, manageing calender, Dental charting is really nice. Patient Appoitment confirmation feature is good. Cons Communication option like whatsapp integration is not there. We would apprecaite integration with our Xray Imaging software. Review Source VR Verified Reviewer Head of Dental Hygiene Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to Navigate " December 12, 2018 5.0 Overall dentrix met all expectations and standards for a dental office Pros I liked how easy it was to navigate through the different features of this software. ie: going from charting to X-ray images. I also liked how it was easy to learn because I used a different software at my other office. Within a couple days I was getting the hang of it. Cons Took a bit long to load after you close the program. It is better to have a fast computer/server Review Source OO Orlando O. BSDH Hospital & Health Care Used the software for: 2+ years ### "One great software to use!" January 25, 2019 5.0 Dentrix costumer service is rally good and they are good with helping you answer the concerns or questions you have. Its a great software when its compare with many software I've used in the past and I wouldn't go back to the other ones. I always recommend Dentrix to any new dentist or dental offices cause I have a great experience with it, we just need to modify it to make it better for us clinicians. Pros This software is very compatible with most computer programs, has great tools to work with and is backup by great costumer service. Cons They are many separate windows for every single component, due to its many tools and versatility is a little hard to navigate and find certain tools or complicated on how to use them. Needs to be a little more simplify or have a content window with links that leads to what you are looking for like finances, patient images, charting, etc. Review Source VR Verified Reviewer Chief Operating Officer, and HIPAA Privacy Officer Used the software for: 2+ years ### "Dentrix is the standard in Dental Practice Management Software, but you have to wonder why." April 9, 2018 4.0 All the features that you'd want in a dental practice management software Pros All of the features you'd expect are there, and their eSync app adds a lot of additional services that you can use. Also, there's not much of a training curve to this software - it's generally easy to use and easy for the staff to figure out. Cons It can be bogged down by slowness which requires a bunch of troubleshooting, since the software itself seems poorly designed. Also, if you aren't on the latest version then the database isn't encrypted with a unique passphrase, so if you are using it or want to use it, you'll want to get the newest version. I feel that this software is very expensive, like any name-brand service. You're better off shopping around. Review Source PR Patti R. RDH Hospital & Health Care Used the software for: 2+ years ### "Destroying our practices efficiency" March 24, 2021 1.0 See above! Searching for other software to implement into our practice. Pros For years we loved that the software was user friendly, efficient and updated on a regular schedule. Cons We have been struggling with Dentrix, since G7.4 update, for the last year, we've been ready to throw our CPU in the highway and run over it as of lately. For the last month we have been working with support and have accomplished NOTHING. Our software is slower than ever. It take 20-30 seconds to bring a patients chart up, 30 seconds for tx plans to appear on monitor, the circle of death and (not responding) is constantly what we are dealing with as clinicians. This is no way to run multimillion dollar practices! This software may be for the little offices but not the big producers.... Review Source Lindsey S. Human Resources Director Restaurants Used the software for: 2+ years ### "Dentrix does it ALL" August 28, 2018 5.0 Pros I love Dentrix, from the ease of scheduling to the plethora of customization options, to the treatment planner, to the patient chart. Everything is so easy to use and everything you need is in one place Cons The ONLY complaint I can think of is that the patient chart is a little difficult to fill out because the numbers are so close together and hard to spot mistakes Review Source EJ Esmeralda J. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Software " August 27, 2020 4.0 Overall I find it easy to use. It's the main system I have used and have found it easier to use than other. Pros We have used Dentrix in our office for years. We are currently on G6. Whenever I have an issue or need help I call the Dentrix support and get assistance fast. Cons I do wish I could switch when printing a walkout with dental codes. Patients say they don't need an itemized printout when they use their FSA/HSA cards then they call a few days, weeks or months later staying they need more information. I print out a patient ledger or walkout from the date of payment and the codes can't not be found. It is both frustrating and us and the Patient. Since most of the time their card has been placed on hold. Reason for choosing Dentrix what I was familiar with the most and trained on. Review Source Daniela B. Front desk Hospital & Health Care Used the software for: 2+ years ### "Best dental software out there! " November 9, 2019 5.0 We use dentrix daily at work and I’ve personally worked with 3 others and none compare to the perks of dentrix Pros It’s a super easy to use software that keeps track of everything you might need for a dental office such as appointments, patient information, ledgers, month to date reports, etc Cons It has a lot of buttons so it could be a little challenging for new users Review Source VR Verified Reviewer Receptionist Hospital & Health Care Used the software for: 2+ years ### "Easiest Dental Software" October 3, 2018 5.0 Pros It is easy to use and treatment plan. Other dental software looks tacky while the patient treatment slide shows are more sophisticated. Scheduling is easy along with making recall appointments as soon as completing the current appointment. Cons There is constant notification to update and it is not as user friendly as other softwares. Review Source JN Jane N. Registered Dental Hygienist/Business Assistant Used the software for: 2+ years ### "Comprehensive dental software that is easy to use" April 20, 2018 5.0 Pros Encompasses everything needed to provide excellent dental care for patients. Although very good software to begin with, company is open to suggestions from users and will incorporate most popular suggestions in updates. Have been using for over 30 years. Cons Overall happy with software. Perhaps one con would be in regards to add-on features. For example, there is a credit card processing add-on that works along side Dentrix. A great feature that integrates with software but, at the time when we were using this feature, there was no choice in credit card processing company. In order to use it, all offices had to go with the same processor, regardless of the discount rates, etc. We were able to get a better rate with comparable service elsewhere, however, it doesn't integrate with the software. Not directly related to the base software program which is wonderful. Review Source VR Verified Reviewer CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix is good at what it does" January 7, 2020 3.0 We use it as a practice management software in our dental office. Pros It's very comprehensive for managing a dental office and the customer service is good. It helps me see all the reports. Cons It's pretty old fashioned in user interface, and it is also very expensive. Other software are much easier to use. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.