# Page 3 | Dentrix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Dentrix the right Dental solution for you? Explore 375 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/2329/Dentrix/reviews

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Dentrix

4.3 (375)

[View alternatives](https://www.capterra.com/p/2329/Dentrix/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Dentrix

## Showing most helpful reviews

Showing 51-75 of 375 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Dental Administrator  
Medical Practice  
Used the software for: 2+ years

### "The most user friendly dental software"

August 31, 2018

4.0

I've used Dentrix more than any other system over the years. It's very easy to jump in and use. There are a few improvements that can be made to Dentrix to make it the optimal software system. This would be nice to see!

Pros

Dentrix is extremely user friendly and the most common dental software found in dental offices. The charting and notes are easy to use, along with the quick notes for standard notes that are repeated with procedures along with hot buttons for easy charting. The treatment planning is efficient in the charting with outlining priority. Scheduling is easy to use, clear and customizable for display. The drop box on the right to move appointments is handy and everyone can share the same drop box, even if you are logged in under different users.

Cons

There are too many windows that need to be opened, charting, xrays, documents center, patient information, schedule. Documents would be better served with the patient information to limit all of the windows you need open. When an electronic submission is sent to the insurance, a digital copy is not kept in Dentrix. This is very hard to work with as you need to scan in documents continuously and you can see the previous record of what was covered at the last visit. You can't send emails with an option of encrypting the documents with a password - for privacy legislation this would be amazing!

Review Source

VR

Verified Reviewer  
Dental Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Dental software beyond compare. "

May 14, 2020

5.0

This was the first time I had worked in an office with Dentrix software and learning it was something I knew I was going to have to do eventually. It took a solid week of me focusing on learning each function of the software and implementing it into my daily routine for me to feel comfortable using it without guidance from coworkers.

Pros

What was there not to like about this software? I was fresh out of dental assistant school when I went to work for my first job out of school and I was nervous that I wouldn’t learn this software fast enough in the field. That fear went out the door once I got to using it and saw that the layout made things pretty self explanatory and how easily everything flowed together. This software gives you the ability to manage all functions of running a dental office under one roof, instead of operating several different programs.

Cons

The only thing I could do with being changed with this software would be the patient charting portion. For some reason, it was always a hassle when it came to entering the patient’s chart notes the Doctor had written during each procedure. It just felt like this section never operated as smoothly as the rest of the program did.

Review Source

KD

Katie D.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Dentrix, Is it worth the investment?"

July 14, 2022

4.0

I prefer this software to Eaglesoft, and Practiceworks by far for it's overall ease of use.

Pros

Easy to use even for computer novices. Even our senior staff members were able to adapt easily to this.

Cons

This software needs more checks and balances to make sure charting, notes, etc. are entered for office visits.

Review Source

KF

Kimberly F.  
Office manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Dentrix for a Dental Office"

March 9, 2022

5.0

Great!

Pros

This product is very user friendly. You can go online and learn to do just about anything.

Cons

We need to update our program but need to update our computer system first. Which we just can not do at this time.

Review Source

CR

Christine R.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Non working issues, not resolved for 16 months plus."

November 16, 2022

1.0

They never have the answers, never have a manager on staff, and when they do they have limited or no capacity to access your account issues.

Pros

I would like if it worked. But, it does not. I have had to close each month manually for more than a year and a half, costing my office hours of time and loss of production. When I brought the issue to escalations last February, it died there and \[SENSITIVE CONTENT\] has still not called me back to resolve this issue.

Cons

Nonexistent customer support. Not one staff member has access to a supervisor. Names are taken and nothing is ever resolved.

Reason for choosing Dentrix

It was an upgrade and now I realize, a mistake. Dentrix does not have support for their products. Every team member passes the buck.

Review Source

JB

Josh B.  
CEO  
  
Used the software for: 2+ years

### "20+ year user of this software"

April 27, 2018

5.0

Pros

This software is the original. We actually started with this software back in the terminal days before windows networks were popular. Over the years, I can say that this software has it all. They have more functionality than any other software I have ever seen. I have made my dental office more and more efficient simply by learning how to use the software and its different parts. PLUS, they have an online forum where you can make suggestions and vote on others' suggestions. Then they take the suggestions with the highest number of votes, and they build that functionality into the software. So it is a software that has been built on the backs of its users.

Cons

There is not a lot of things that I would say are bad with the software. One thing is that there is SO much functionality that it can be overwhelming. They also could have better "online" services that they call Eservices (text messages for patient reminders, etc.). Other than this, it is just vital to really get trained over and over again on the software as that is the key to its success.

Review Source

AC

Annamarie C.  
General Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Dentrix Review"

August 5, 2021

3.0

Support is helpful

Pros

There are still glitches in the system but it seems to be improving

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

Cloud based

Review Source

TB

Tara B.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "My favorite dental software to date"

January 5, 2021

5.0

My overall experience is a good one. I have recommended this software to other people.

Pros

I enjoy al the many ways to be able to access what I need. I've been using the software for two and a half years and I STILL learn something new about it every few months or so. The support with Dentrix is great: they always help me find what the problem is and fix it in a timely manner. I have used three other dental software programs and this is by far my favorite.

Cons

There are a few things that are a bit difficult to figure out. For the first year and a half I didn't have any sufficient training on reports, but once I took a class the next state over it made far more sense to me.

Review Source

MG

Matt G.  
Front office manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Command center of our practice, has made our lives exponentially easier! "

July 19, 2018

5.0

This functions as our command center for the office, it streamlines documentation, scheduling, collecting payment, confirming appointments, running reports, ect, There is not much that this program does not seem to be able to do.

Pros

The ease of scheduling, blocking in the schedule, access to patient records, the plethora of informative reports, the easy to use and fairly intuitive layout, customization, The ability to add and edit templates in chart module. I honestly could not imagine running the office without this program. I have had several employees say that they prefer Dentrix over any other practice management software they have used.

Cons

Sometimes the modules can lag (could be our system as well, but I have a feeling it is the program for the most part), the lack of quick update releases, the lack of adopting and implementing features that have been being asked, recommended, or outright begged for on the Dentrix My voice.

Review Source

KM

Kerri M.  
office manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Full Service"

August 22, 2019

4.0

I really do like this program. The support has been fantastic and the developers LISTEN!

Pros

It handles almost everything we need to do in the office in one central management program.

Cons

The statements and ledgers are often confusing to our patients. I find myself having to put together spreadsheets to explain things. I also am disappointed that we can no longer change who a payment is applied to after we have closed the month. People make mistakes and once the month is closed you cannot fix patient balances without having to make a bunch of adjustments that are confusing to patients.

Reason for choosing Dentrix

We inherited Dentrix version 11. We stayed with this version because it was what we knew. After coming to BDC 2017 we realized how much more the program could do for us and we upgraded to G6. I did consider maybe checking out Eaglesoft, but liked everything Dentrix could do.

Review Source

Stuart P.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use System - Be prepared for extra cost for additional functionality "

August 6, 2018

4.0

Overall, it has been a good system for us. We have had issues, however, support has walked us through it. I recommend having an IT person help with implementation...i set it all up on my own and it worked because i know tech, but it was not a fun experience.

Pros

Easy to use, staff picked it up quickly, Works well with other software(once a bridge is purchased), Good support group/customer service.

Cons

They nickel and dime you for new added features, If you want to link to any other hardware/software you need to purchase a bridge or link.

Review Source

DP

David P.  
owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Worst decision"

October 9, 2023

2.0

Horrible! Was forced to switch from Easy Dental which I have been using since 1986...Sold a bill of goods...have been on the phone for over 20 HOURS!!! trying to get everything to work...told certain documents were an add on to transfer but could still access them in Easy Dental...if I can access them in Easy Dental why couldn't I have kept that program... \[sensitive content hidden\] is a monopoly and forcing users to change to Dentrix was a bad idea...tech support is impossible to understand...not to mention the time to wait to speak to a human!! If you have Easy Dental keep it!!!

Pros

I thought it would be an easy transition from Easy Dental

Cons

Confusing ...too many clicks to enter data what used to be quick and efficient with Easy Dental is now too time consuming

Review Source

VR

Verified Reviewer  
Board Member  
Hospital & Health Care  
Used the software for: 2+ years

### "LOVE!"

December 12, 2018

4.0

Wonderful! Been a long time user and even looking at their cloud based program.

Pros

I absolutely love Dentrix. Their customer service is top notch! Someone is always available to help. Their user conference is also fantastic and love learning and connecting with more users. I highly recommend going!

Cons

Updates can tend to be slow release. It is also difficult when responses to issues that we are having are 'working as designed.' Would like easier time making custom reports.

Review Source

Jason Z.  
Independent Network Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "From an IT perpective"

November 8, 2018

5.0

Overall, again from an IT perspective, my observation are that its probably the best overall package for any practice to use, and easy to work with for IT Admins, and techs, Hardware integration is solid, Imaging software integration is solid, and support is always there. From what ive been told by Office staff, its got everything an office will need to get things done.

Pros

As far as advising clients on an overall PM software package to use, this is one of the best, with fairly decent customer support and ease of administration from a Staff and IT perspective. it also fulfils just about every need for almost any kind of Dental practice, with the exception of Endodontics.

Cons

Being that its a rather large software package with a database component, there are going to be issues. Especially with Windows 10 (but then again, its Windows 10) So it does have its fair share of bugs.

Review Source

Vaibhav G.  
Clinic Admin  
Hospital & Health Care  
Used the software for: 1-2 years

### "Powerful system to manage clinic operation"

July 18, 2022

4.0

Pros

Scheduling appointment, manageing calender, Dental charting is really nice. Patient Appoitment confirmation feature is good.

Cons

Communication option like whatsapp integration is not there. We would apprecaite integration with our Xray Imaging software.

Review Source

VR

Verified Reviewer  
Head of Dental Hygiene  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to Navigate "

December 12, 2018

5.0

Overall dentrix met all expectations and standards for a dental office

Pros

I liked how easy it was to navigate through the different features of this software. ie: going from charting to X-ray images. I also liked how it was easy to learn because I used a different software at my other office. Within a couple days I was getting the hang of it.

Cons

Took a bit long to load after you close the program. It is better to have a fast computer/server

Review Source

BC

Barbara C.  
office manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Great software "

November 14, 2022

5.0

Absolutely love it! I have been working with the software for 20 years. I try other software like Eaglesoft, Easy dental and nothing like Dentrix

Pros

Very easy to use, always improving the software.

Cons

I can not take screenshot in the documents any more. They say they are working on it.

Reason for choosing Dentrix

Best software

Review Source

VR

Verified Reviewer  
Chief Operating Officer, and HIPAA Privacy Officer  
  
Used the software for: 2+ years

### "Dentrix is the standard in Dental Practice Management Software, but you have to wonder why."

April 9, 2018

4.0

All the features that you'd want in a dental practice management software

Pros

All of the features you'd expect are there, and their eSync app adds a lot of additional services that you can use. Also, there's not much of a training curve to this software - it's generally easy to use and easy for the staff to figure out.

Cons

It can be bogged down by slowness which requires a bunch of troubleshooting, since the software itself seems poorly designed. Also, if you aren't on the latest version then the database isn't encrypted with a unique passphrase, so if you are using it or want to use it, you'll want to get the newest version. I feel that this software is very expensive, like any name-brand service. You're better off shopping around.

Review Source

Lindsey S.  
Human Resources Director  
Restaurants  
Used the software for: 2+ years

### "Dentrix does it ALL"

August 28, 2018

5.0

Pros

I love Dentrix, from the ease of scheduling to the plethora of customization options, to the treatment planner, to the patient chart. Everything is so easy to use and everything you need is in one place

Cons

The ONLY complaint I can think of is that the patient chart is a little difficult to fill out because the numbers are so close together and hard to spot mistakes

Review Source

EJ

Esmeralda J.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Software "

August 27, 2020

4.0

Overall I find it easy to use. It's the main system I have used and have found it easier to use than other.

Pros

We have used Dentrix in our office for years. We are currently on G6. Whenever I have an issue or need help I call the Dentrix support and get assistance fast.

Cons

I do wish I could switch when printing a walkout with dental codes. Patients say they don't need an itemized printout when they use their FSA/HSA cards then they call a few days, weeks or months later staying they need more information. I print out a patient ledger or walkout from the date of payment and the codes can't not be found. It is both frustrating and us and the Patient. Since most of the time their card has been placed on hold.

Reason for choosing Dentrix

what I was familiar with the most and trained on.

Review Source

Daniela B.  
Front desk  
Hospital & Health Care  
Used the software for: 2+ years

### "Best dental software out there! "

November 9, 2019

5.0

We use dentrix daily at work and I’ve personally worked with 3 others and none compare to the perks of dentrix

Pros

It’s a super easy to use software that keeps track of everything you might need for a dental office such as appointments, patient information, ledgers, month to date reports, etc

Cons

It has a lot of buttons so it could be a little challenging for new users

Review Source

VR

Verified Reviewer  
Receptionist  
Hospital & Health Care  
Used the software for: 2+ years

### "Easiest Dental Software"

October 3, 2018

5.0

Pros

It is easy to use and treatment plan. Other dental software looks tacky while the patient treatment slide shows are more sophisticated. Scheduling is easy along with making recall appointments as soon as completing the current appointment.

Cons

There is constant notification to update and it is not as user friendly as other softwares.

Review Source

JN

Jane N.  
Registered Dental Hygienist/Business Assistant  
  
Used the software for: 2+ years

### "Comprehensive dental software that is easy to use"

April 20, 2018

5.0

Pros

Encompasses everything needed to provide excellent dental care for patients. Although very good software to begin with, company is open to suggestions from users and will incorporate most popular suggestions in updates. Have been using for over 30 years.

Cons

Overall happy with software. Perhaps one con would be in regards to add-on features. For example, there is a credit card processing add-on that works along side Dentrix. A great feature that integrates with software but, at the time when we were using this feature, there was no choice in credit card processing company. In order to use it, all offices had to go with the same processor, regardless of the discount rates, etc. We were able to get a better rate with comparable service elsewhere, however, it doesn't integrate with the software. Not directly related to the base software program which is wonderful.

Review Source

VR

Verified Reviewer  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Dentrix is good at what it does"

January 7, 2020

3.0

We use it as a practice management software in our dental office.

Pros

It's very comprehensive for managing a dental office and the customer service is good. It helps me see all the reports.

Cons

It's pretty old fashioned in user interface, and it is also very expensive. Other software are much easier to use.

Review Source

MT

Maria T.  
practice manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Dentrix"

July 29, 2021

5.0

Showing treatment plans to patients makes it much easier to get them to understand.

Pros

Dentrix has made treatment planning, scheduling appointments and sending claims seamless!

Cons

I think that HUB has glitches that need to be addressed.

Reason for choosing Dentrix

Seemed the best for our office.

Review Source

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