# Page 4 | Dentrix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Dentrix the right Dental solution for you? Explore 376 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2329/Dentrix/reviews --- Dentrix 4.3 (376) [View alternatives](https://www.capterra.com/p/2329/Dentrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Dentrix ## Showing most helpful reviews Showing 76-100 of 376 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MT Maria T. practice manager Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix" July 29, 2021 5.0 Showing treatment plans to patients makes it much easier to get them to understand. Pros Dentrix has made treatment planning, scheduling appointments and sending claims seamless! Cons I think that HUB has glitches that need to be addressed. Reason for choosing Dentrix Seemed the best for our office. Review Source VR Verified Reviewer Patient Services Coordinator Medical Practice Used the software for: 2+ years ### "Dentrix over Open Edge" October 8, 2018 5.0 Pros I used Dentrix for years. It had kind of an old-school feel to it but I liked that aspect of it. When we switched to Open Edge I really struggled to find everything I needed and definitely missed using Dentrix . Cons Its appearance was a little outdated but I wasn't bothered by it. Review Source AE Amy E. Treatment Coordinator Medical Practice Used the software for: 2+ years ### "Dentrix for the Dental office" August 8, 2019 4.0 Needs a lot of work to make it THE software for dental offices. They really need to consult with the staff using the software and make changes and upgrades. Pros Scheduling appointments and adding new patients could not be easier. Cons I hate the ledger. When posting claim payments you can post any amount, it should never let you do adjustments and payments more than the total amount charged but it does. You can not post a negative payment when insurance companies do a pull back. There is no effective or cancellation date for insurance companies. You can only enter two insurance plans. No way for the admin to delete items after month is closed. Reason for choosing Dentrix At the time it seemed like the best option! Review Source LC Laura C. Office Manager Higher Education Used the software for: 2+ years ### "7+ Year Dentrix User" December 6, 2019 5.0 Overall it's a great product. In talking with other offices that don't use Dentrix, I feel that we have the better product. Pros I have only used Dentrix in my office, it was in place when I started. It was a lot to learn, but once I got in to and took some training, it all fell in to place and was easy to maneuver between the appointment book, office manager and ledger, etc. Cons There is a lot to Dentrix and I'm probably not even scratching the surface on all that it has available. However, some things are not included and then you have an extra fee to add that on. When we are on a limited budget we have to pick and choose the things that will add the most value for our office. Review Source danielle B. insurance coordinator Hospital & Health Care Used the software for: 2+ years ### "great service" August 23, 2019 5.0 no problems that haven't been solved by customer support! Pros dentrix makes my life so much easier in regards to scheduling, claims, reports, etc. Cons my only wish is that my claims would be easier accessed without saving transmission reports; and if we could view multiple patients at once. Review Source JV Jimmy V. Office director Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix Review" June 25, 2021 5.0 Customer suppose is always there, like the chat support feature Pros Very user friendly and has short cut buttons and customizable templates for everything. I would say this is the most used dental software for most dental practices Cons They have a very cool updated feature to link xrays to dentrix chart but it is only compatible with some xray software. Would be nice if it was made compatible with apteryx which is the xray sofware I use. Review Source Binh D. Dentist Hospital & Health Care Used the software for: 2+ years ### "Used everyday in our practice for patient management software" May 5, 2020 4.0 Overall very please and have been using Dentrix for awhile now. Pros Ease of use. Keeps our records all electronic. Pt scheduling is a breeze. Highly recommend this software. Cons Can be slow at times with our servers. Outdated interface. Can be updated to look a little more modern. Review Source TS Teresa S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Wonderful Product!" June 6, 2022 5.0 Overall Dentrix has been a great software decision for our practice. Pros I think we like the scheduling and charting features the most. Cons I feel as if it could be a little more customizable for the practice Review Source BS Brandy S. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix-Best Dental Software" June 14, 2022 5.0 Dentrix is the best overall Dental Software out there. You won't find anything else with as many options. Pros Easy to learn and use. Great reports. So many options. Cons Updates are sometimes a bit difficult and have to call to get help. Reason for choosing Dentrix Previous dentist was already using Dentrix. Review Source KG Kenneth G. Dentist Hospital & Health Care Used the software for: 2+ years ### "The best software for the most sophisticated practices" September 14, 2018 5.0 Very good. I have had a wonderful experience since 1993 with this program. I install this on all the offices that I work with. You will need training and consulting to get the best of this software, but they have that too. Pros Dentrix has been in this game since the beginning. They are the first Windows based dental office program. Well that's history now. Today they are more advanced and more adept at managing patient details and practice information than any other program. If your staff struggles with this program or if you the doctor have issues, then get training. HSPS offers this too. I won't use anything else. Yes. It has fees and costs. But you get what you pay for. Cons It requires good computers. It requires trained staff. Then with this accomplished your whole office performs much, much better. There's no way to justify a simpler program with less trained people. Why? Review Source SW Shelly W. front office administrator Hospital & Health Care Used the software for: 2+ years ### "Dentrix Review" August 23, 2019 3.0 It's fine. Pros Scheduling and tracking. Well, well, well, Cons That you cannot add more than 2 dental insurance coverages and that you cannot have the subscriber listed without adding in the family file. An old software like Windent had that option and it was great! Windent allowed 4 places to add insurance coverage. We'd like better capabilities to enter plans especially when they have the same group number but different benefit packages. We need more pre-block options for the appointment book / scheduling to template. we have to create an event and that is annoying. Review Source CM Cindy M. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Best Software Ever! " August 22, 2019 5.0 From AR, Recall, Production and the Practice as a whole we can get anything we need from the software in a matter of minutes. Pros Dentrix is a huge time saver and allows us to treat the most important thing in the dental office, The Patient! We are able to stay on top of the latest technology and when I tell others who are not users, they are very envious. Reports and analytics. Cons The monthly price but you do get a lot for your money. Reason for choosing Dentrix They are a Henry Schien product which we trusted and they are far above in the technology aspect. Review Source VR Verified Reviewer Dental Health Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix" September 14, 2018 5.0 I pretty much love it. It’s very user friendly. I rarely have issues with it. Overall, would reccomend Pros Love this software! Makes scheduling appointmwnts and charting very simple. It easy for anyone to use. Cons Sometimes charts don’t open from every computer. Review Source EK Ethan K. Dental assistant Hospital & Health Care Used the software for: 2+ years ### "Decent program for a dental office" April 17, 2019 4.0 Dentrix is a good program when it works and it works most of the time. Often though, there are at least one or two bugs that always come up after updates. Pros I like that dentrix integrates itself with other programs like Dexis and Yapi to make office needs more smooth in transition. I also like that dentrix's chart allows ease of tooth numbering, charting and treatment planning. Cons Whenever dentrix has an update, there always seems to be something that goes wrong. Currently, we are dealing with issues of not being able to mass invalidate on teeth conditions and the dentrix rep stated the only thing I can do at this time is wait for a new update. Review Source MK Mati K. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Best Dental Software" June 21, 2019 5.0 Pros Dentrix is so versatile! Love that there are so many different forms and versions that you can choose what best suits your office. The G series is exceptional, and in my opinion the best. It is quick, efficient, and user friendly. Every person uses it a little bit differently, and there is no wrong way. I always recommend dentrix when anyone is looking for new dental software. Cons Sometimes it's frustrating that everyone needs to be out of the system for certain updates to occur - it requires either shutting the office down or requiring some employees to stay after hours to update or close certain aspects. Review Source KD Katelyn D. Dentist Hospital & Health Care Used the software for: 2+ years ### "Simple Patient Charting Software" May 17, 2021 5.0 Overall experience with Dentrix is very positive. I have used this software for dental charting for 6 years now, and find that it is easy to navigate, easy for each member of the dental team to accomplish their goals and the workflow is streamlined well from front desk, to dental assistant, to hygienist, to dentist. Would recommend Dentrix to any office; and have not tried the cloud-based version-- but they do offer that as well. Pros Very intuitive and user friendly to use. Graphics and layout are practical and clear-- easy to navigate. Cons Probably several features that I am not even aware of that our office is not implementing because we don't even realize they exist-- but overall no complaints. Review Source KO Kristina O. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "One of the most efficient dental programs I've ever worked with" May 2, 2019 5.0 When we have patients waiting to get information from us, we want to make sure that we can give it fast and accurately. I loved that I was able to access most of the tabs/features that I frequently used from any given screen. It saved time and allowed me to give correct information to my patients. Billing and posting payments was a breeze. One of my favorite things was being able to post payment to specific procedures and resubmitting a claim for the unpaid treatment in the same transaction. This was helpful and I didn't have to worry about adding anything to my "to do list". Very efficient. Pros You can access almost every feature that is most commonly used from one screen Cons I used Dentrix or several years and didn't have any cons. Review Source AL Aurora L. Service Coordinator Medical Practice Used the software for: 2+ years ### "Powerful, but not the most user friendly" November 10, 2017 4.0 Custom Reports, Communication/Integration from Dentrix to other platforms like Solution Reach for appointment reminders and continuing care. Pros There are so many features to use in dentrix that can really benefit a company. From custom reports to ease of scheudling and a help center. Customer service is always good and helpful, although, not always fixing the whole problem that we may have. However, they are always polite and ready to help. Cons Because there are so many features, we maybe know how to use a fraction of them. We have never really had any training on it and it can be costly to sign up for classes that really only cover the basics. I really want to learn! There is no in depth training and each time I have an issue I feel like only parts of the problme get fixed until I call like 3 times. Review Source KV Katrina V. Office Manager Medical Practice Used the software for: 2+ years ### "Dentrix is a practice must!" December 3, 2020 5.0 Excellent!!! I love how even after using the software for many years there is always another trick or use to be found! Every possible function is in the system. It gives a comprehensive look at the patient's dental needs. Pros Dentrix is user friendly and thorough for all practice needs. The multiple modules and functions allow for a full look at the patients information. They are always updating and improving the function of the modules. Cons Costly for annual maintenance. The hold time for customer service is sometimes lengthy. Some level 1 tier technicians are not as informed with the product as the higher level techs. Review Source SM Samantha M. Insurance Coordinator Hospital & Health Care Used the software for: 2+ years ### "I use Denrix every day at work and I really enjoy it." May 22, 2018 4.0 Pros I really enjoy that there is so many different areas to explore. If you have any questions customer service is always willing to remote in and help and there are also training videos to watch to help. Cons A few things that can some times become a headache is when say a child parents are separated and they have insurance with both parents you have to add them on the same account instead of keeping every one as an individual like Eaglesoft has it. Another little con I have is that it is kind of hard to email a patient there ledger, if they request. There is a lot of steps. Review Source HL Heather L. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix makes my job easier!" August 27, 2021 5.0 My overall experience with Dentrix has been a good one. I have been using this software for almost 16 years. It is very user friendly and allows us to treat our patients more efficiently. Pros What I like most about this software is that it is very user friendly. Cons What I like least about this software is how occasionally when I am posting insurance payments into the patient ledger it will not let me and say that the patients chart is pulled up on another workstation and that is not the case. Review Source Khushbu A. DDS Health, Wellness and Fitness Used the software for: 2+ years ### "Could use a couple small features but other than that excellent" July 16, 2019 5.0 Pros Easy to use, visual software, able to jump between multiple buttons as well Cons Need to have an easier way to chart supernumeraries so that they are visible on the chart Review Source OO Orlando O. BSRDH Health, Wellness and Fitness Used the software for: 2+ years ### "My experience with Dentrix has being a mixed feelings since is a great software." January 23, 2018 5.0 Dental charting is easy, financing and keeping track of your patients. Pros It has many different components from Rx transcripts to regular dental charting. It has also insurance information that allows you to track and see the benefits remaining on their balance etc. Also the dental charting is easy and can be customize to serve your office better. Cons The only problem is since there is many components there is no specific easy way to navigate. There is so many different windows and makes the patient charting hard to navigate or quickly find anything necessary. Review Source AL Ashley L. Dental Hygienist Medical Practice Used the software for: 2+ years ### "Great Features for every day use " September 6, 2022 5.0 Overall experience has been positive. It feels well organized to me and is easy to navigate with relatively little experience. Pros Overall ease of use and intuitive features. Cons I would prefer a slightly "cleaner" overall look. Review Source DK Diane K. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Efficiency Keeps Everyone Smiling" August 2, 2018 5.0 We've been Dentrix users for more than 20 years and have been continually impressed by the level of performance and continued growth of this product. Honestly, we cannot imagine operating without it. Pros The level of efficiency which Dentrix brings to the table helps to keep our office continually humming. With multiple integrated modules, information is always readily available, and the documentation process is a breeze. Employing Dentrix essentially affords us an extra "virtual staff member!" Cons On occasion, software updates introduce an underlying issue which results in less than satisfactory software performance, which, in turn, would lead to time consuming sessions with tech support. I would say, however, that this falls under exception, rather than the rule. Review Source Similar Products Featured