--- title: "Caramel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Caramel Software - reviews, pricing plans, popular comparisons to other Point of Sale products and more." source_url: "https://www.capterra.com/p/232909/Caramel/" page_type: "product" language: "en" --- # Caramel Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Caramel ## What is Caramel? Caramel Software is a comprehensive, specialized management system designed specifically for professional laundry and dry cleaning businesses. Unlike typical point-of-sale (POS) solutions, Caramel provides an end-to-end operational platform that streamlines every aspect of laundry service management — from order intake to delivery. One of Caramel’s standout capabilities is its photo-based quality control system. Staff can capture images at various stages of cleaning and processing, enabling easy verification of garment condition and service quality before returning items to customers. This visual documentation also helps reduce disputes and enhances customer satisfaction. ## What is Caramel used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Dry Cleaning](https://www.capterra.com/dry-cleaning-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Caramel?[Manage this product listing](https://www.g2.com/products/caramel-software/claim_requests/new?auto=true) ## Caramel Overview Updated September 2026 AI summary Caramel is a point of sale solution designed for businesses of all sizes, offering tools for accounting integration, barcode scanning, customer account management, inventory control, and payment processing. Optional features include loyalty programs, gift card management, multi-location support, and eCommerce integration. Caramel can be deployed on cloud or desktop platforms, including Windows, Mac, Linux, and Chromebook. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Caramel 0.0 VS. [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $50 Flat Rate, Per Month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 3.8 (113) Value For Money 0.0 (0) Value For Money 3.6 (113) Customer Service 0.0 (0) Customer Service 3.6 (113) ## Caramel alternatives [4.7 (216)](https://www.capterra.com/p/133390/CleanCloud/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (390)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.9 (117)](https://www.capterra.com/p/175015/SMRT-POS/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [5.0 (155)](https://www.capterra.com/p/130695/Geelus/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Caramel Overview ### What company size and specific industries is Caramel built for? Caramel is designed for mid-to-large dry cleaners and laundries that need automation, smarter workflows, multi-location management, and real-time business insights. It fits businesses in the garment care and laundry services sector that operate across one or more locations and need better control over daily operations. Features and Usability ### What are the key features of Caramel? Caramel includes point of sale, billing and invoicing, payment processing, and inventory tracking for retail and dry cleaning operations. It also offers barcode recognition, customer accounts, loyalty program, scheduling, reporting and analytics, access controls, and third-party integrations, plus multi-location support and mobile app access. Integrations ### Which third-party tools and platforms does Caramel integrate with? Caramel connects natively to 4 third-party platforms: PayPal and Stripe for payments, plus Telegram and WhatsApp for messaging. These integrations cover core checkout and customer communication workflows within a compact catalog of supported tools. Getting Started and Support ### What training and onboarding options does Caramel offer? Caramel provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person training supports guided instruction on site, live online sessions allow remote walkthroughs, documentation serves as written reference material, and videos offer visual step-by-step learning. Getting Started and Support ### What customer support options does Caramel offer? Caramel provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Support experience details are not available from reviewer feedback, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 3,592 Point of Sale reviews Capterra data shows that buyers of point of sale software rank the following features as their top priorities: - **Credit Card Processing** (**73%** of reviewers rated this feature as critical) - **Electronic Payments** (**60%**) - **Payment Processing** (**58%**) Caramel supports **Credit Card Processing** and **Payment Processing**, covering two of the three features buyers call out most often. However, it does not include **Electronic Payments**. Instead, it offers other capabilities that reviewers also value, including **Point of Sale (POS)** (**57%**), **Inventory Tracking** (**43%**), and **Sales Reports** (**42%**). These features help businesses handle in-store transactions, keep stock levels accurate, and review sales performance, allowing teams to manage daily operations with more confidence. Access Controls/Permissions Define levels of authorization for access to specific files or systems Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accounting Integration Integrate with a third-party accounting system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Caramel 68 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Label Management: Print and scan barcode or labels - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Statements: Reports that show customers their invoices, payments, and balance on the account - Customizable Reports: Alter the layout and content of reports - Data Security: Protect sensitive data for digital privacy - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Dry Cleaners: Designed to be used by dry cleaning businesses - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail POS: For retailers - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Split Billing: Manage and divide costs, invoices, payments, billings, etc. between two or more entities - Stock Management: Manage the buying, selling, and holding of stocks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Timesheet Management: Track the amount of time spent on a job or task - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial BASIC $50.00 Flat Rate,Per Month STANDARD $99.00 Flat Rate,Per Month ELITE $199.00 Flat Rate,Per Month PRO $499.00 Flat Rate,Per Month ENTERPRISE $899.00 Flat Rate,Per Month ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.