--- title: "allswers Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about allswers Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more." source_url: "https://www.capterra.com/p/232947/allswers/" page_type: "product" language: "en" --- # allswers Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) allswers ## What is allswers? allswers is a platform to manage and optimize a customer experience program. With it, you can measure and manage the experience of your customers . Thanks to its dashboards and its integration with the main CRMs and e-commerce, it facilitates the automated management of the customer experience. Request a personalized demo. Sign up for a free account and get going. ## What is allswers used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Data Analysis](https://www.capterra.com/data-analysis-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €85 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for allswers?[Manage this product listing](https://www.g2.com/products/allswers/claim_requests/new?auto=true) ## allswers Overview Updated September 2026 AI summary allswers provides cloud-based tools for customer engagement, satisfaction, and employee feedback, serving small businesses, midsize companies, and enterprises seeking to manage experience programs and track feedback efficiently. It features engagement and activity tracking, surveys, 360-degree feedback, real-time analytics, customizable reporting, and integrations with marketing and CRM platforms, supporting both customer and employee input for informed decision-making. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### allswers 4.9 (12) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price €85 Per Feature, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (12) Ease Of Use 4.6 (13) Value For Money 4.9 (11) Value For Money 4.4 (13) Customer Service 4.7 (11) Customer Service 4.3 (13) ## allswers alternatives [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [VirtlX](https://www.capterra.com/p/248130/Virtlx-Reflect/) [4.8 (13)](https://www.capterra.com/p/248130/Virtlx-Reflect/#reviews) Starting price $52.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/248130/Virtlx-Reflect/) [Alchemer](https://www.capterra.com/p/72549/Alchemer/) [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72549/Alchemer/) [Survicate](https://www.capterra.com/p/132914/Survicate/) [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132914/Survicate/) ## FAQs about allswers Overview ### Which roles and teams benefit most from allswers? allswers is most used by executives, operations leaders, marketing teams, and consultants who need fast access to business knowledge and clearer decision support. CEOs and directors use it to review insights and guide strategy, while analysts, market managers, and commercial intelligence teams rely on it for research, evaluation, and opportunity assessment. Answer based on 12 reviews Overview ### What company size and specific industries is allswers built for? allswers is designed for small and medium-sized companies that need an affordable, easy-to-use way to measure and manage customer experience programs. It is aimed at organizations across industries that want practical tools for tracking customer feedback and improving service without the complexity of enterprise software. Features and Usability ### What are the key features of allswers? allswers offers 360 degree feedback, performance management, and performance appraisal for employee review workflows. It also includes pulse surveys, NPS survey structure, CSAT survey structure, and feedback management for customer and employee input. Reporting features include activity dashboards, real-time analytics, customizable reports, data import/export, and API access. Integrations ### Which third-party tools and platforms does allswers integrate with? allswers integrates with Mailchimp, PrestaShop, Shopify, WooCommerce, Zoho CRM, and Zapier. These connections cover email marketing, ecommerce, CRM, and app automation, giving allswers support for six third-party platforms from its official catalog. Getting Started and Support ### What customer support options does allswers offer? allswers provides email/help desk, phone support, and chat. These channels give users direct ways to contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 3,736 Customer Engagement reviews Capterra data shows that buyers of Customer Engagement software rank the following features as their top priorities: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) allswers includes **Engagement Tracking** and **Activity Tracking**, giving teams visibility into how customers interact and what actions they take over time. However, it does not include **Content Management**. With **Engagement Tracking** and **Activity Tracking**, businesses can monitor customer behavior more closely, spot patterns in participation, and improve follow-up efforts, helping teams build stronger relationships and respond with better timing. Activity Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities API 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Customer Experience Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Import/Export 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service allswers 35 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Assessment Management: Creation, administration, and evaluation of assessments or tests - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Training Management: Track employee/learner's progression through training programs --- Get Advice We can help you find the software with the features you need. Features 4.6 (12) 4.6 Based on 12 reviews ## Pricing Value for money 4.9 (11) Free Trial Free Version Basic €85.00 Per Feature,Per Month Value for money 4.9 (11) 4.9 Based on 11 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (11) 4.7 Based on 11 reviews ## User reviews Overall rating 4.9 Based on 12 reviews Filter by rating 5(11) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JP Juan Pablo M. Director Government Administration ### "Experiencia única" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 27, 2023 Pros Manejo . Intuitivo , sencillo completo . Las funciones. Cons Mucha información junta en algunos campos Switched from [Office 365 Timesheet App](https://www.capterra.com/p/174840/Office-365-Timesheet-App/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FR Fernando R. CEO Financial Services ### "Midiendo la experiencia de clientes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2022 muy útil . Nos permitió iniciar esa línea de trabajo Pros Modelos predefinidos que ayudan a desplegar rápidamente programas de experiencia de cliente, Precio afrontable Cons Necesidad de apoyo para la puesta en marcha Reasons for choosing allswers Conocimiento de la plataforma Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JM Jose M. Analista de Inversiones Venture Capital & Private Equity ### "Servicio de calidad ajustado a las necesidades y recursos de las pymes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2022 Pros Las diferentes funcionalidades y la estructura de información que aporta. Por supuesto lo ajustado del precio en relación al elevado valor que aporta en la relación con clientes y empleados. Cons Por el momento no puedo indicar nada negativo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Enrique G. Fundador Information Technology and Services ### "Funcionalidad y utilidad a buen precio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 14, 2022 Pros La facilidad para medir y hacer predicciones sobre clientes. Cons Hay margen de mejora en la experiencia de usuario. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Carlos A. Director de Operaciones Marketing and Advertising ### "Software sencillo que cumple lo que promete" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 9, 2022 Experiencia positiva. A veces pensamos en herramientas muy complejas y nunca arrancamos un proceso de gestión de la satisfacción de clientes. A través de este software se tiene una solución sencilla y fácil de implementar en cualquier organización. Pros La gestión de la voz de cliente se recoge fácilmente y el sistema aporta información muy rápida de interpretar y analizar Cons Esperando la siguiente versión del software para que añadan más funcionalidades Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IE Ivan E. inteligencia comercial Food & Beverages ### "Practica y muy util" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 7, 2022 En mi compañía se utilizo para realizar encuestas de satisfacción de cliente lo que nos ha servido de gran utilidad sacando valores que te ayuden a medir el riesgo de fuga que tienes con los clientes o por ejemplo también la utilizamos para medir el grado de satisfacción de los trabajadores Pros la facilidad de acceso a las encuestas predefinidas que me parecen que están muy bien diseñadas para sacar indicadores fáciles de seguir en series temporales y que ayudan a tener información de la situación de tu compañía. Una de las cosas que mas me gusto también fue la facilidad de realizar encuestas personalizadas que con pocos conocimientos informáticos puedes hacer un estudio de mercado de forma muy ágil y la propia plataforma te facilita el reporte de los resultado Cons Bastante satisfactoria la experiencia de momento no encontré ningún fallo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pedro B. CEO Management Consulting ### "Soporte encuestas a clientes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2022 El desarrollo de encuestas a clientes nos ha facilitado de forma automatizada tener información de su satisfación en el desarrollo de nuestros servicios. Pros La facilidad de uso y el cuadro de mando de la herramienta son las líneas mas destacada sobre una solución robusta y con una usabilidad muy alta. Cons La solución está al nivel de las mejor posicionadas en el mercado. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Carlos D. consultor Management Consulting ### "Útil para sistemas de gestión basados en normas ISO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2022 Pros Muy útil si tu empresa mantiene un certificado ISO (9001 - 14001...). Facilita mucho todo lo relacionado con el seguimiento de necesidades / expectativas y nivel de satisfacción de las partes interesadas (clientes, personal...), así como todos los registros del sistema de gestión necesarios sobre su seguimiento y revisión Cons Hasta ahora no puedo decir nada al respecto Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jose L M. IT Consultant Information Services ### "Casos de uso en " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 6, 2022 Pros Allswers, a diferencia de otras alternativas equivalentes incorpora una serie de casos de uso que facilitan mucho el despliegue en compañías medianas y pequeñas. Aunque puedes definir tus propias encuestas, un punto muy fuerte es que puedes beneficiarte de modelos diseñados por especialistas y adaptarlos a tu propio caso sin necesidad de comenzar por un proceso de consultoría para diseñar un sofisticado programa de voz del cliente o del empleado. Además estos casos predefinidos incluyen su propio cuadro de mando de seguimiento por lo que la puesta en marcha es realmente simple Cons El software tiene todavía tiene algunas funcionalidades donde el interfaz tiene margen de mejora ya que la experiencia de usuario no es muy fluida. Pero está mejorando muy rápidamente. Reasons for choosing allswers Sobre todo por la posibilidad de utilizar modelos de encuesta con sus cuadros de mando, creados por expertos para los casos de uso más habituales en una compañía mediana. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Miguel D. Gestor de mercado Food & Beverages ### "Fácil de usar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 22, 2022 Muy buena. Pros La sencillez de uso. Ofrece muchas funciones que te preparan para conseguir los datos de manera rápida. Sin tener un gran conocimiento, se puede explotar muy bien los datos de la plataforma. Cons Algo complejo la integración con los procesos de la empresa que ya existían. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. QD Queti D. Directora Retail ### "Todas funcionalidades básicas con modelos muy útiles predefinidos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 15, 2022 Encuestas de satisfacción de los cliente de mi inmobiliaria Pros Su facilidad de uso, unido a la existencia de modelos ya precargados Cons Las ayudas dentro del programa quizá un poco más claras Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Necesitaba integraciones Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing allswers soporte en castellano Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Oscar M. Director de marketing Mechanical or Industrial Engineering ### "Sencillo y potente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 16, 2021 Pros Sin duda la facilidad de uso. He intentado implantaciones con otras herramientas y son retorcidas y complejas. La facilidad para poder realizar encuestas por diferentes canales, mediante mail, anónimas, por código QR. La integración de soluciones vinculadas a cliente, a empleados y a procesos de calidad. Además incluye ya las plantillas con los procesos de encuestación desarrollados para solamente tener que adaptarlos a las necesidades y realidad de la compañía. La integración de análitica NPS es también muy buena, teniendo modeladas preguntas NPS con análitica de resultados. Cons La integración con otras soluciones, aunque disponen de las más extendidas del mercado. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.