# allswers Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about allswers Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more.

Source: https://www.capterra.com/p/232947/allswers/alternatives

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# 

 allswers Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

allswers

## What is allswers?

allswers is a platform to manage and optimize a customer experience program. With it, you can measure and manage the experience of your customers . Thanks to its dashboards and its integration with the main CRMs and e-commerce, it facilitates the automated management of the customer experience. Request a personalized demo. Sign up for a free account and get going.

## What is allswers used for?

[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Data Analysis](https://www.capterra.com/data-analysis-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)

Top alternative

Featured

Overall rating

Based on 12 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€85

Per Feature, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for allswers?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.allswers.com&name=allswers)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### allswers

4.9 (12)

VS.

[4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/)

Starting Price

€85

Per Feature, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (12)

Ease Of Use

4.7 (13)

Value For Money

4.9 (11)

Value For Money

4.3 (13)

Customer Service

4.7 (11)

Customer Service

4.8 (13)

## allswers alternatives

[4.5 (318)](https://www.capterra.com/p/72549/Alchemer/reviews/)

Starting price

$55.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

Starting price

$35.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

API

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Customer Experience Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Dashboard

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Data Import/Export

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Feedback Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

allswers 34 features

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Creation, administration, and evaluation of assessments or tests

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Survey designed the measure customer satisfaction with a product, service, and more

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Customize contracts and forms to collect specific information

Tailored or customizable questions for more targeted and relevant data collection

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Establish measurable goals and objectives and track their progress over a specific period of time

Observe and track the demand, usage, progress or quality of a system, product, or user

Calculate NPS of customers

Measure employee engagement and loyalty towards a business using the Net Promoter Score

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Reporting on how each user, task or process has advanced since its initiation

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Analyze and gain insights into data in real-time

Receive data and information in real time

Active reporting of data and metrics

View and track pertinent metrics to find patterns and gain insights from data

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Create, save, and re-purpose templates for emails, forms, etc.

Track employee/learner's progression through training programs

Get Advice

We can help you find the software with the features you need.

Features

4.6 (12)

4.6

Based on 12 reviews

## Pricing

Value for money

4.9 (11)

Free Trial

Free Version

Basic

€85.00

Per Feature,Per Month

Value for money

4.9 (11)

4.9

Based on 11 reviews

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[

PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (11)

4.7

Based on 11 reviews

## User reviews

Overall rating

4.9

Based on 12 reviews

Filter by rating

5(11)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JP

Juan Pablo M.

Director

Government Administration

### "Experiencia única"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 27, 2023

Pros

Manejo . Intuitivo , sencillo completo . Las funciones.

Cons

Mucha información junta en algunos campos

Switched from

[Office 365 Timesheet App](https://www.capterra.com/p/174840/Office-365-Timesheet-App/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FR

Fernando R.

CEO

Financial Services

### "Midiendo la experiencia de clientes"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 6, 2022

muy útil . Nos permitió iniciar esa línea de trabajo

Pros

Modelos predefinidos que ayudan a desplegar rápidamente programas de experiencia de cliente, Precio afrontable

Cons

Necesidad de apoyo para la puesta en marcha

Reasons for choosing allswers

Conocimiento de la plataforma

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Jose M.

Analista de Inversiones

Venture Capital & Private Equity

### "Servicio de calidad ajustado a las necesidades y recursos de las pymes"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 18, 2022

Pros

Las diferentes funcionalidades y la estructura de información que aporta. Por supuesto lo ajustado del precio en relación al elevado valor que aporta en la relación con clientes y empleados.

Cons

Por el momento no puedo indicar nada negativo.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EG

Enrique G.

Fundador

Information Technology and Services

### "Funcionalidad y utilidad a buen precio"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

April 14, 2022

Pros

La facilidad para medir y hacer predicciones sobre clientes.

Cons

Hay margen de mejora en la experiencia de usuario.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CA

Carlos A.

Director de Operaciones

Marketing and Advertising

### "Software sencillo que cumple lo que promete"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 9, 2022

Experiencia positiva. A veces pensamos en herramientas muy complejas y nunca arrancamos un proceso de gestión de la satisfacción de clientes. A través de este software se tiene una solución sencilla y fácil de implementar en cualquier organización.

Pros

La gestión de la voz de cliente se recoge fácilmente y el sistema aporta información muy rápida de interpretar y analizar

Cons

Esperando la siguiente versión del software para que añadan más funcionalidades

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IE

Ivan E.

inteligencia comercial

Food & Beverages

### "Practica y muy util"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 7, 2022

En mi compañía se utilizo para realizar encuestas de satisfacción de cliente lo que nos ha servido de gran utilidad sacando valores que te ayuden a medir el riesgo de fuga que tienes con los clientes o por ejemplo también la utilizamos para medir el grado de satisfacción de los trabajadores

Pros

la facilidad de acceso a las encuestas predefinidas que me parecen que están muy bien diseñadas para sacar indicadores fáciles de seguir en series temporales y que ayudan a tener información de la situación de tu compañía. Una de las cosas que mas me gusto también fue la facilidad de realizar encuestas personalizadas que con pocos conocimientos informáticos puedes hacer un estudio de mercado de forma muy ágil y la propia plataforma te facilita el reporte de los resultado

Cons

Bastante satisfactoria la experiencia de momento no encontré ningún fallo

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Pedro B.

CEO

Management Consulting

### "Soporte encuestas a clientes"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 6, 2022

El desarrollo de encuestas a clientes nos ha facilitado de forma automatizada tener información de su satisfación en el desarrollo de nuestros servicios.

Pros

La facilidad de uso y el cuadro de mando de la herramienta son las líneas mas destacada sobre una solución robusta y con una usabilidad muy alta.

Cons

La solución está al nivel de las mejor posicionadas en el mercado.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CD

Carlos D.

consultor

Management Consulting

### "Útil para sistemas de gestión basados en normas ISO"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 6, 2022

Pros

Muy útil si tu empresa mantiene un certificado ISO (9001 - 14001...). Facilita mucho todo lo relacionado con el seguimiento de necesidades / expectativas y nivel de satisfacción de las partes interesadas (clientes, personal...), así como todos los registros del sistema de gestión necesarios sobre su seguimiento y revisión

Cons

Hasta ahora no puedo decir nada al respecto

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JL

Jose L M.

IT Consultant

Information Services

### "Casos de uso en "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 6, 2022

Pros

Allswers, a diferencia de otras alternativas equivalentes incorpora una serie de casos de uso que facilitan mucho el despliegue en compañías medianas y pequeñas. Aunque puedes definir tus propias encuestas, un punto muy fuerte es que puedes beneficiarte de modelos diseñados por especialistas y adaptarlos a tu propio caso sin necesidad de comenzar por un proceso de consultoría para diseñar un sofisticado programa de voz del cliente o del empleado. Además estos casos predefinidos incluyen su propio cuadro de mando de seguimiento por lo que la puesta en marcha es realmente simple

Cons

El software tiene todavía tiene algunas funcionalidades donde el interfaz tiene margen de mejora ya que la experiencia de usuario no es muy fluida. Pero está mejorando muy rápidamente.

Reasons for choosing allswers

Sobre todo por la posibilidad de utilizar modelos de encuesta con sus cuadros de mando, creados por expertos para los casos de uso más habituales en una compañía mediana.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MD

Miguel D.

Gestor de mercado

Food & Beverages

### "Fácil de usar"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 22, 2022

Muy buena.

Pros

La sencillez de uso. Ofrece muchas funciones que te preparan para conseguir los datos de manera rápida. Sin tener un gran conocimiento, se puede explotar muy bien los datos de la plataforma.

Cons

Algo complejo la integración con los procesos de la empresa que ya existían.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

QD

Queti D.

Directora

Retail

### "Todas funcionalidades básicas con modelos muy útiles predefinidos"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

February 15, 2022

Encuestas de satisfacción de los cliente de mi inmobiliaria

Pros

Su facilidad de uso, unido a la existencia de modelos ya precargados

Cons

Las ayudas dentro del programa quizá un poco más claras

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

Necesitaba integraciones

Alternatives considered

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Reasons for choosing allswers

soporte en castellano

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Oscar M.

Director de marketing

Mechanical or Industrial Engineering

### "Sencillo y potente"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 16, 2021

Pros

Sin duda la facilidad de uso. He intentado implantaciones con otras herramientas y son retorcidas y complejas. La facilidad para poder realizar encuestas por diferentes canales, mediante mail, anónimas, por código QR. La integración de soluciones vinculadas a cliente, a empleados y a procesos de calidad. Además incluye ya las plantillas con los procesos de encuestación desarrollados para solamente tener que adaptarlos a las necesidades y realidad de la compañía. La integración de análitica NPS es también muy buena, teniendo modeladas preguntas NPS con análitica de resultados.

Cons

La integración con otras soluciones, aunque disponen de las más extendidas del mercado.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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