# LS Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LS Retail the right Customer Loyalty solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232955/LS-Retail/reviews --- LS Retail 4.3 (125) [View alternatives](https://www.capterra.com/p/232955/LS-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LS Retail Ease of use 4.1 Customer Service 3.6 ## Pros and Cons in Reviews Rasmus G Solution ArchitectInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Solid and mature platform for retailers who need real depth in POS, inventory, and store operations tied to a full ERP.“ April 29, 2026 KA Khaled A It managerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “Additionally, the learning curve for end-users can be steep without a structured training program in place.​​​​​​​​​​​​​​​​“ April 29, 2026 KA Khaled A It managerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “It has significantly improved our operational efficiency across multiple branches — from inventory management to customer experience at the point of sale.“ April 29, 2026 Marko P Hed of ITRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “From my side, as a system administrator, what I like most is that since switching to SAS I don't have to think about backups, security, or database optimization.“ May 4, 2026 KA Khaled A It managerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “The platform’s continuous updates and strong partner ecosystem have kept us ahead of industry demands.“ April 29, 2026 ## Showing most helpful reviews Showing 1-25 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mohammad Rizki M. Functional Consultant Information Technology and Services Used the software for: 2+ years ### "Good Product with Valuable Price" August 8, 2019 4.0 LS Retail is company that provide a solutions focusing in retail and hospitality. I am using one of their product, LS NAV. The product was very rich features and functionality, its suite to any business process that i am facing for all client. Whenever, the client has a specific requirement, the system can be customized with some effort. Rich features always means high complexity. And, the product is quite expensive for small retail business. But, overall the system is fine. Pros Rich features and functionality, stable because it's an add-on on top of Dynamics NAV/365 BC that strong in the accounting. Configurable with needed of good knowledge of the system. Cons The support team is not really helpful. Quite expensive product. Reason for choosing LS Retail Proven and stable on top of Dynamics NAV/365 BC. Review Source Mercy T. LSNAV Consultant Used the software for: 2+ years ### "As a project consultant of LS NAV for 4 years, this is the software that is easy to manage." April 3, 2018 4.0 An active enhancement plan is a vital part of making the most of LS Retail solution, whether it's LS Nav, LS One, or LS First. There are many benefits of being on active enhancement plan that many retailers do not realize, and re-enrolling as a lapsed customer can be costly and time-consuming. With an active enhancement plan, you can provide an excellent customer experience that doesn't end after the license has been purchased. Pros The most I like with LS NAV software is the compatibility with other modules. End-to-End business process. Cons The least that I like with LS NAV is the monthly update of fix objects, which I don't find it easy for me to catch up regularly since I'm on a project phase. Review Source Zied eddine A. Consultant Microsoft Dynamics Nav - LS Retail Used the software for: 2+ years ### "average" March 27, 2018 3.0 Pros rich functionality .integrated with nav . many improvements and update filling the Microsoft dynamics roadmap Cons ecommerce integration solutions not clear . omnichanel need many update . need many training to grow with solution Review Source Gagandeep G. Senior Consultant - Solutions AX Financial Services Used the software for: 2+ years ### "LS NAV is nice product for retail industry however hospitality side of functionality still have bugs" April 3, 2018 4.0 \- Most stable Retail add-on for Microsoft Dynamics NAV - Ease of implementation - Ease of configuration and customization - Capability to handle large store network Pros \- Simple architect - Ease of use - Seamless integration with NAV - Data replication is stable - Promotion are easy to setup and publish across stores Cons \- Member management - No API for e-commerce - Cost of product for customers - Hospitality retail - Split bill function - Weak process in enabling the depth in product, few errors or bugs or limited functions remains as it though it plays a huge role in customer's buying decision. Review Source Srinivas C. Business Analyst Oil & Energy Used the software for: 2+ years ### "Ls NAV is very good application for retail mgt. Most of the features & functions are out of the box" March 28, 2018 5.0 Easy to implement Easy to manage Easy to configure Easy to Monitor Easy to evaluate Pros Many of the functionalities are driven by setup. Its just plug and play. LS DD Powerful tool for the data replication. It is a complete package for retail. Customizations to suit desired needs are 1% maximum since all functionalites are out of the box Cons There are no much concerns about this software. The one and only difficulty is training. It is hard to find the Training and the Trainer. Review Source Barry K. Manager Service Delivery EMEA Used the software for: 2+ years ### "Implementing LS-NAV always went smooth. The latest developments are a real addition to LS-NAV. " April 3, 2018 5.0 The ease of use makes the difference! Pros It has a lot to offer out-of-the box and on top of that it is really easy to customize for that demanding customer. The help that is available from LS (academy, consultancy, help-desk) was a bit unknown to me, but since we got in contact it is that "+1" for me. Cons It can be a bit overwhelming for first-time users, but also for junior consultants. But at the same time it is easy to learn. Review Source Emmanuel S. Senior Developer Used the software for: 2+ years ### "This software is the most valuable and simplto use in the Retail industries." March 27, 2018 5.0 I've learned more about of the retail industry and I can offer to our customers a product solution with a great functionality and capabilities with an easy way to use. Pros The integration of Microsoft Dynamics Nav from the Front to Backoffice covering every area of the product. Cons Sincerely I don't have any complains about the software. What I like least would be the way the software setup the different screen menues for the POS client. Review Source Ashish G. Managing Consultant Used the software for: 2+ years ### "LS Retail is the feature full product which can be easily fit to any Retail or Hospitality business." March 30, 2018 5.0 Pros LS Retail is like a doctor of Retail business which has the solution of all your business problems. LS connectivity with Navision is beauty of it as data replication is just a simple configuration. Cons LS Retail should arrange the training on quarterly basis to explain the new features. Training can definitely help the LS Retail partners to increase their knowledge in shorter time Review Source Amaury A. Global Network Service Architect Used the software for: 2+ years ### "Great software, with great room to grow." March 27, 2018 4.0 Organization on all the companies that with have implemented this product. Pros \- Easy to use. - Great integration with every Microsoft system. - Easy management. - Excellent support. Cons \- A little bit pricy for some clients. - It should be more open to customization. - More support forums should be created. - Review Source Anton M. Senior Technology Consultant Accounting Used the software for: 2+ years ### "Great POS" March 27, 2018 5.0 Pros I like the fact that LS includes everything involved in a retail solution, from the Point of sale to scales to credit cards to coupons, campaigns, memberships with specialized solutions for certain niches, like hotels where you can purchase add-ons. There is no real competitor, customers would have to put together several vendors to get together same functionality. Cons Of course with a very comprehensive solution, it is complicated to run, setup and maintain. You certainly need to train a super user team to understand the features and help users. This goes both for the end user and the resellers. LS is a European company. They did not have US customer service last time but this will now be accomplished with the trained resellers. Review Source JR Jaganath R. Principal Consultant Used the software for: 2+ years ### "Its a good Application, flexible, leverages NAV capabilities. East to use , easy to deploy." March 30, 2018 4.0 Pros It is adaptive, flexible architecture. Easy to develop customisations and deployment. simplicity of Pos Features. Integrated application to Inventory and Finance. Discounts , Promotions, Loyalty module. Multiple templates in demo data. Cons POS Configuration such as panels & design is quite complicated for users to grasp. Also it is not easy for customers to absorb. Replenishment setups needs lots of visualisation, setups take time, data maintenance is complicated. Lack of tools such as label printing configurator, OPOS Receipt configurator. Promotions have performance issues for large retailers. Product maintenance is time consuming. Mass update of products is unavailable. Special orders are quite complicated and need to be simplified. Loyalty needs more profiling . Vouchers and Gift cards needs more details, using web services is not consistent due to traffic in Transaction server work table bottleneck. Staff management need to simplified for users usage. LS Hospitality KDS has lots of issues still not addressed for years. Licensing is expensive compare to other competitive products in the market which is most important and losing against the competitive products with lots of easy maintenance features. Review Source TC Thitiphat C. Service Director Information Technology and Services Used the software for: 2+ years ### "One platform but still need to have more features" August 8, 2019 4.0 Goods to be the one platform but some features cannot compete with local software. Pros \- One Platform (ERP & POS) - Data Director is the best tool - Scaleable software - Priority on offers Cons \- Promotion, ex. birthday promotion, every of my customers complain on this a lot. Coz, the system you will trigger this only exact date of end customer birthday, which not good enough. Normally, they want option like 1. be Month Birthday or +- 15 days from end customer's birthday - On Mobile, local software can support on this a lot esp. hospitality - Web POS, quite slow - Hardware, your system required spect of hardware that very high performance esp. Store DB - Customer wants wise Retail on POS, they want the system to suggest what end customers should purchase - Loss prevention should include in standard, the price is too high - Still have some bugs - 3 levels of items are not enough. (Division, Category, Product group) - Auto post statement, imagine if there are more than 50+ store, a user have to come to post statement every morning, it is not practical to do. You should provide setup to do that and if not success should send email Review Source Federico O. IT Manager Used the software for: 2+ years ### "Crear Software" March 27, 2018 5.0 Pros Integration with Backoffice makes it easy to have a big picture of all the operation in less time than with other applications. Cons not for a small business, because the price for few stores is very high unless, the customer rent the licenses. Review Source PG PALLAVI G. Head Operations Information Technology and Services Used the software for: 2+ years ### "LS Retail is a one stop solution for Retail POS" July 18, 2019 5.0 Pros Ease of Use and functionality available on POS. It captures all the essential features required be it related to Replenishment, Loyalty and Member Management, Gift Card, Credit Note on Sales Return Cons The discount feature is not robust. It does not offer much usage flexibility and becomes a bottleneck in the current dynamic environment when both brick & mortar establishments with e-Commerce are moving in ahead jointly in such volatile and cut throat retail industry business. The LS offerings in discount is highly lacking in terms of support and are incapable to handle multiple and diverse discount feature processes required in todays time to retain loyal members of different retail brand. Reason for choosing LS Retail Being a standard product for Retail POS in retail industry and with its ease of use and flexibility and seamless integrations with MS Products (Dynamics Family) be it NAV, Axapta or SAP it has proved it strength and capability. Review Source DB Dhiraj B. Senior ERP consultant Information Technology and Services Used the software for: 2+ years ### "This is one of the best retail solution I have ever seen.Its ideal ERP solution for mid size firms." April 11, 2018 5.0 I've been working on this product as consultant since last 6 years.worked for 3 different organisations on same platform.Its benefits organisation with his powerful features n trustworthy behaviour. Pros Best features abt LS Nav is Loyalty management.its is helpful to attract more customers to shop by developing your own loyalty data on each shopping. The feature which I like most about LS Nav is its Offer management.its provides organization to run different types of items on same product to increase sales.its provide different offers options like mix n match, multibuy, promotion, slab etc. Cons There is hardly any issue which I have seen with this product.Other than per year licensing part, this product is very reasonable and cost-effective for the organization Review Source VR Verified Reviewer Senior Functional Consultant Used the software for: 2+ years ### "The journey has been a roller coaster experience so far, with ups and downs for each s/w iteration. " March 28, 2018 5.0 Great deal of retail industry know-how and ideas for solving some problems or meeting customer requirements and expectations. Pros Usefulness and flexibility of the Scheduler and Data Director, along with the multitude configurable options for POS. Cons Complex inter-related setups that would be difficult for non-technical users to do themselves without any prior knowledge or understanding of the whole system. For example, InStore Management and Repelnishment. Review Source VR Verified Reviewer Catering Sales Coordinator Events Services Used the software for: 2+ years ### "I used LS Nav Retail POS System while working for Limited Brands - Very user friendly" April 25, 2018 4.0 Pros Easy to learn and use. You can customize a lot of features. You can track sales and use it for inventory managing. They offer a mobile version for iPads/iPhones that you use at your retail store. Cons More expensive than others options and sometimes can lag when loading. You have to be connected to a reliable internet source because it won't work offline. Review Source VR Verified Reviewer Managing Director Used the software for: 6-12 months ### "Good pos" March 31, 2018 4.0 Pros Support most of business case retail and F&B. Especially retail and membership is one of the top feature that support. Cons Weak in F&B some if needed feature such as split bill not support, need quick support for this otherwise it will be diffecult to roll out in this sector Review Source IS Ivan S. Head Developer Information Technology and Services Used the software for: 2+ years ### "LS Retail Review" August 8, 2019 4.0 very complex retail software that allows customers to have all processes covered. Pros wide aspect of functionalities that are available for users. Cons Complex to implement. even though we have 10+ years of experience on each project we face issues that are hard to solve and are in line with changes that LS Retail company implemented for new versions. Review Source JMB Jose Manuel B. Application Consultant Accounting Used the software for: 2+ years ### "Complete solution for the retail market" March 27, 2018 4.0 High user base acceptance Pros Highly scalable Customizable Based on Dynamics NAV Based on SQL Database Fast item lookup Customizable layout Lots of features Cons Poor documentation (both functional and technical) Limited training availability Poor error handling and debugging on POS Complicate setup Review Source mrP morris raymond P. Sales and Presales LEad Consultant Computer Software Used the software for: 2+ years ### "THE REAL END-TO-END SOLUTION" August 1, 2019 4.0 We are a partner of LS Retail and somewhat not satisfied with the support they are extending to partners like us. Pros With LS Retail, you won't have to worry maintaining several systems for your retail, inventory and financial management needs. It's an all-in-one solution for your retail and accounting needs. Cons Data director. gives us a lot of headaches. While this is the strength of the system, the issues, bugs and other related concerns attached to it is also its lowest point and dragging the overall performance of the system in the market with large-sized industries. And support sucks also when it comes to questions on data director. Reason for choosing LS Retail Company Decision to carry LS Retail Review Source YR Yogesh R. Senior LS retail consultant Information Technology and Services Used the software for: 2+ years ### "Best retail solution around" July 24, 2019 4.0 LS retail have been really innovative in understanding and implementing future customer needs into a solution platform. Pros Great POS features Strong replication platform Stock replenishment module Cons New release note are not clear Training videos not available for all features Review Source PP Pedro P. Consultant Information Technology and Services Used the software for: 2+ years ### "Pros and Cons" July 26, 2019 4.0 Complexity of some core business and replication and information on time Pros Easy to Use Functionalities Upgrading Functionalities Adaptable to other Core Business Cons Customer Care Lack of Documentation related to new functionalities Reason for choosing LS Retail Microsoft Partner Review Source VR Verified Reviewer Product Manager & Presale Retail Used the software for: 2+ years ### "Best POS for Microsoft Dynamics 365" July 24, 2019 4.0 13 years consulting for LS central and Dynamics 365 Business Central. Pros Rich functionality’s for an integrated ERP and POS solution. Omni channel for retail business. Cons Many option and high knowledge to setup the system. Review Source HK Hemant K. LS NAV Consultant Used the software for: 2+ years ### "After 7 years working in LS NAV I found it very productive for Retail & Hospitality industries, SMEs" March 28, 2018 4.0 Pros End to End solution connection your POS to Ledgers. Same software can use in multiple type of industries, Hypermarkets, supermarkets. Easily customizable, User Friendly. Omni Channel to use it across all platforms. It is scalable in size and business. Cons LS Retail Support and study material is not good. Some of very useful features still missing in the product that required by every industry. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.