# Page 2 | LS Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is LS Retail the right Customer Loyalty solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232955/LS-Retail/reviews --- LS Retail 4.3 (125) [View alternatives](https://www.capterra.com/p/232955/LS-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of LS Retail ## Showing most helpful reviews Showing 26-50 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rasmus G. Solution Architect Information Technology and Services Used the software for: 2+ years ### "Strong unified retail platform on Business Central, with real depth where it matters" April 29, 2026 5.0 Solid and mature platform for retailers who need real depth in POS, inventory, and store operations tied to a full ERP. It scales from single-store to large chains, and the ecosystem around it (partners, ISVs, connectors) is well established. Like any large platform, the experience depends heavily on implementation quality and how well the partner understands both BC and the retail side. When that combination is right, it delivers; when it's not, the complexity shows. For Microsoft-aligned retailers, it remains one of the strongest options on the market. Pros The biggest strength is that LS Central is built directly on top of Business Central, so retail, inventory, finance, and POS run on one data model instead of being stitched together through integrations. That removes a lot of the reconciliation pain you see with separate POS and ERP stacks. The functional depth is genuinely strong for specialty retail and hospitality, with mature handling of items, variants, pricing, offers, loyalty, and cross-store replenishment. The POS is highly configurable, and the omnichannel pieces, including the LS Commerce/Shopify connector, give a realistic path to unified commerce without building everything from scratch. Cons Performance in SaaS environments is the area that needs the most attention. Some of the heavier flows, like statement posting and large transaction batches, can be SQL-intensive and behave noticeably slower than on-prem, especially under load. Telemetry helps, but root-cause analysis often requires deep familiarity with both BC and the LS extension. Documentation is improving but still uneven, and partners frequently have to fill gaps from experience. Hardware station and EFT setup also remains more fiddly than it should be in modern deployments. Switched from [NaviPartner](https://www.capterra.com/p/150396/NaviPartner/) Lack of functionality across the platfrom Review Source KA Khaled A. It manager Retail Used the software for: 2+ years ### "“10 Years with LS Retail — A Strategic Backbone for Retail Excellence" April 29, 2026 5.0 Over the past 10 years, LS Retail has proven to be a reliable and scalable solution that grows with the business. It has significantly improved our operational efficiency across multiple branches — from inventory management to customer experience at the point of sale. The platform’s continuous updates and strong partner ecosystem have kept us ahead of industry demands. It’s not just a software — it’s a long-term strategic investment for any serious retail operation.​​​​​​​​​​​​​​​​ Pros LS Retail is a powerful, all-in-one retail management solution that seamlessly integrates POS, inventory, and back-office operations on a single platform — eliminating the need for multiple disconnected systems. After 10 years of working with it, what stands out most is its deep integration with Microsoft Dynamics 365 Business Central, which gives unmatched visibility across the entire retail operation in real time Cons The initial implementation and customization can be complex and time-consuming, requiring skilled technical resources and careful planning — especially for large retail operations with multiple branches. Additionally, the learning curve for end-users can be steep without a structured training program in place.​​​​​​​​​​​​​​​​ Review Source Marko P. Hed of IT Retail Used the software for: 2+ years ### "SAS is beter" May 4, 2026 5.0 We are very satisfied with the complete transition to SAS. The program itself is also fantastic and gives us much better insight into the business. Monitoring the stores themselves as well as the stock status. Pros From my side, as a system administrator, what I like most is that since switching to SAS I don't have to think about backups, security, or database optimization. Cons Sometimes there is a long wait for resource scaling to complete, which sometimes leads to slowdowns in performance. Review Source KY Kevin Y. Solution Architect Used the software for: 2+ years ### "We had the chance to implement LS. NAV Version 800.03 and version 900.05 at different client site." March 27, 2018 3.0 Pros The screen is intuitive and easy to use. The functionality does not seem overwhelming or hard to understand. It pack with features and also works with different variation type of retailers- a pure retail store and or hospitality type. It can all be taken care by one system. You can also customize the application to fit your needs such as hide features for some users or also integrate new functionality such as payment integration. I like that it is web enabled which means that a retailer that want to have an Omni channel system can integrate their econmerce to this back office Cons Support or response are very slow from LS. Also for any fixes and hot fixes they provide is one the latest version of Dynamics NAV. This means that it is very hard to retrofit hotfixes from one version to the other. A good example are from version 900.03 to the newer 10.00.05. The fixes were not evident or detailed as it should have been. Also the software seems to be over promised. There are features listed that although present - does not fully cover the necessity of the client. A good example is again on version9.00.05 which although advertised as have a good coverage for hospitality- restaurant/bar, there were lots of issues or limitation of the software. The software may allow you to do some configurations and suggest some functionality but it does not work in the context of North America or lead to hard errors with system crash. Such errors were found and are still present in their split bill function for example. The cost is high as well since it is built on top of the dynamics nav stack. Review Source DH Dilanka H. Project Manager Information Technology and Services Used the software for: 1-2 years ### "All-in one Retail Solution for a plug and play action" July 25, 2019 5.0 Retail Business in Sri Lanka is not well-managed when it comes to Resource Planning and Finance Management. Sri Lankan IT Industry is highly competitive in introducing a modernly made Retail Management Software Solution to make things go ahead in Retail sales industry with efficiency and good standard, and herewith LS Retail and its business logic designs as an Implementation person I did see bigger advantages to follow a well-developed framework. LS Retail was a Thumbs up from both the Implementer and the End-Customer. Pros Wide-spread Configuration capability is a huge plus point selecting this as the main Retail Solution for a Retail operations-driven Business or an Enterprise. LS Retail has the capability to deploy as a vertical software solution for Microsoft Dynamics NAV/Business Central which makes the solution proposals more competent and viable. In terms of UI/UX, the user-friendliness is an achieved goal metrics here at LS Retail. Cons Although the capacity to configure the system is given at a performable level as a Deployer I am keen for good development capabilities to be carried out, overlayed or extended. At the moment the pricing structure is not that viable for South Asian Market from implementation and proposal development experience. Alternatives considered [SambaPOS](https://www.capterra.com/p/161780/SambaPOS/)[myPOS Suite](https://www.capterra.com/p/174866/myPOS-Online/) Reason for choosing LS Retail Well-developed Retail Business Adaptation framework. Review Source Gokulnath S. Technical Consultant Computer Software Used the software for: 2+ years ### "Best ERP for Retail sector" July 20, 2023 5.0 Pros Best way to track your daily expense and income in Retail zones. Can handle larger data volume. Can be integrated with any solutions like whatsapp, Payment gateways, Etc. Cons It comes as an Vertical software with Business central. not as a standalone software Review Source Jaganath R. Solution Delivery Manager Information Technology and Services Used the software for: 6-12 months ### "Working with LS retail since last 17 years long journey with summary below." August 7, 2019 3.0 Amazing product with both pros and cons. Product carries history with great experience from implementers. As a core product there are lots of features missing for mid-size retailers. Other competitive products in the market supply lot of these features and we haven’t seen in LS yet. LS central become lot more difficult to Quicker deployments with customisations and lot of dependencies and also un availability of LS Retail support I know LS is investing lot of inputs but it is not catching up with market speed. Pros 1\. Built on Business Central 2. Compatible with SQL 3. Uses Microsoft AZURE & Cloud 4. Rich features with integrated ERP 5. Best fit for mid and small retailers and quick setups to go live 6. Good replication tool 7. etc. etc. i have a massive list to go Cons 1\. NOT User friendly on POS configurations, too many complicated setups involved behind scenes 2. NOT easy to install and deploy 3. Hard for low end retailers to maintain and manage 4. Lack of training materials in latest versions. 5. Lack of integration to other channel platforms. 6. Lack of localisations in some countries and partners are not up to date. Reason for choosing LS Retail I did not choose i implement and support LS Retail Review Source Navneet P. Functional Consultant Retail Used the software for: 2+ years ### "LS Nav is a high quality solution from a top retail partner" April 11, 2018 4.0 I used LS NAV in the Retail and was part of the implementation process. It is easy to lean and has a very intuitive user interface that most people get familiar with very quickly. It is customizable and in the lower end of the price range for the features you get. However customization can get expensive if you need features that are not out of the box. Pros Seamless integration with Microsoft Dynamics NAV, highly configurable point of sale user interface, the promotions (discount offers, mix/match, happy hour, buy x get y free, etc.) works very well and is very intuitive once you have used it for a little bit, LS Retail is constantly investing in their solution Cons No Security related to tables, Transaction margin, If you customize too much Microsoft Dynamics NAV you can have problems down the line. The inbuilt reports feature is not fantastic. Review Source RS Robin S. Senior Consultant Information Technology and Services Used the software for: 2+ years ### "Review on LS Retail" July 17, 2019 5.0 1\. I have worked on some other retail and hospitality solutions as well but i feel LS retail complete major requirements compare to other solutions. 2. LS retail is complete pack which offer multiple verticals of retail industry like front POS, Back office, Member management, Staff management, replenishment and Loss prevention etc. 3. It is easy to customize as compare to other solutions also it is easy to integrate with other solutions. 4. LS Hospitality also offer long list of features but there are some other hospitality solutions which offer more features but we need to integrate those solution with ERP like Navision but LS Hospitality is already vertical of Microsoft Dynamic Navision. Pros 1\. Support Online,Offline and mixed architecture 2. Data flow between two different database like Head office and POS 3. Real time transaction replication through web services 4. Offers & Promotions with coupons and vouchers 5. Inventory Management 6. Strong store backoffice functionalities like cash management 7. Recipe Management for Hospitality 8. Mobile app and Kitchen Display for Hospitality 9. Replenishment Cons 1\. Staff Management is little complex 2. Some functionality is missing in member management/Loyalty if we compare with dedicated loyalty solutions Review Source VR Verified Reviewer Executive Information Services Used the software for: 2+ years ### "Best Retail Solutions" December 4, 2020 4.0 I have been using LS Retail since 2009 with Various Microsoft Dynamics Navision's versions. I have able to systemised almost all the area of our companies business into ERP with the integration with LS Retail. Pros Easy to go with Microsoft Dynamics Navision and other ERP systems. Any discount System can be configured to automate the cashiering system which includes for Tender types, Banks, discount coupon, Gift Voucher, Date & Time-based discount, Quantity based discount and much more. Cons Length of the Invoice number in the POS system can not be controlled as of now it is an alphanumeric of more than 12 digits. Review Source JW Jessie W. Consultant Computer Software Used the software for: 2+ years ### "LS Retail Review" July 31, 2019 4.0 For businesses who need to manage stores in different location and have data replicated centrally to the head office for financial management, LS Retail is a good choice. Some modules for LS Retail still have bugs, it requires partners who have development team to help to fix during implementation because of the limited resource of LS Retail internal development team. Pros The functionality LS Retail provide covers all the aspects of retail businesses. Cons Complicated. For some retail business, LS Retail will be super complicated. Other software like ChargeLogic Retail can be considered. Reason for choosing LS Retail ChargeLogic Retail is based on the structure of LS Retail and it's less complex less expensive. It also provide ChargeLogic Payment solution which integrated with the major payment processors in North America. LS Retail has LS Pay, but it's not fully integrated with the payment processors in North America, so some of our customers who use LS Retail use ChargeLogic Payment as the payment solution. Review Source VR Verified Reviewer Vice President Supermarkets Used the software for: 2+ years ### "LS Retail for Supermarkets" July 25, 2019 5.0 Pros I do not know of any product that comes close to LS Retail when it comes to super/hyper markets. It can be setup as online or offline cash registers. Synchronization with HQ is extensive. Promotions and offers are extensive. User interface is fully customizable. It's an end-to-end solution that works on top of Microsoft Dynamics NAV which makes everything seamless. No interfaces or integration with the problems that come with them are needed. Cons Support resources are scarce and hardware requirements are high if you are planning for an on-premise setup Reason for choosing LS Retail In my review above Review Source VR Verified Reviewer Good Earth Eicher India Pvt Ltd Support & Implementation Retail Used the software for: 2+ years ### "LS Retail The Middle Market Retail POS Solution" August 12, 2019 4.0 Pros 1\. It overall Look and Highly customizable Features. 2. Integration with almost any dotnet or API based soluition. 3. Mobile POS Solution are even more comfy. 4. Mobile App for each and every module(Retail,Warehouse,Inventory Management,LS Pay etc) 5. INtegration on ALL possible NAV updates of Microsoft Dynamics NAV startion from 3.0 to 14.xx till date. Cons 1\. Issues in Coalation and Arabic Languages. 2. Costly due to created on NAV base. 3. Should have a different billing solution except LS NAV for Small level shops. 4. ect Review Source MS Mario S. software developer Information Technology and Services Used the software for: 2+ years ### "I am a software developer, who works most of the time for LS Retail projects" March 27, 2018 5.0 My company has integrated this software with many customers in different countries and all of them are more than happy from the product and the benefits that it brings to their business - flexible and varied types of promotions , loyalty system, easy to use POS system, social media integrations ,etc. Pros It includes variety of functionalities - loyalty system, hospitality, web integrations, flexible promotions, retail POS, call center functionality, delivery management . It encompasses many aspects of retail business. You have the possibility to setup it in a way that fits to your business. Fast replication between different stores and the central database. Possibility for near real time replication of the sells data from the point of sale to the central database, provided by web services. Possibility to manage centralized gift card, discount coupons, loyalty card systems, provided by build in web services Cons Initial setup takes time and you need guidance from experienced consultant. Technical staff is needed to support and monitor the proper functioning of the software ( especially if you have many stores,because of data replication and web service connection between them ) Review Source VR Verified Reviewer Business Transformation Manager Information Technology and Services Used the software for: 1-2 years ### "Value for your dollars!!!" July 24, 2019 5.0 The solution was implemented in a multidimensional organisation with POS's, backend and frontend users. The ability to have everything (>90%) of your needs fulfilled is a fantastic feat. Pros The ability for the software solution to work for you straight out of the box and then provide the adaptability and also extensive modularity is amazing. Cons The lack of a Human Resources aspect. Well there is HR involved but its very limited. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) THe ability for the solution to manage our various needs. Review Source VR Verified Reviewer Manager Computer Software Used the software for: 2+ years ### "Feedback for emerging ERP solution for retail industry" October 28, 2019 4.0 Great experience. Easy to use and handle. Easy to setup, configure and customize. Pros Easy to setup. Best software for retail industry with almost all functionalities inbuilt. Upgrade to new functionalities in newer versions. Cons Microsoft is changing to Business central but ls central not fully move to this technology upgrade. Data migration toolkit will take time to launch Reason for choosing LS Retail Easy to use and handle,setup, configure and customize. Online support available. Review Source VR Verified Reviewer System Analyst Computer Software Used the software for: 2+ years ### "my experience was good." March 28, 2018 5.0 we did very good customization to integrate with our government fiscal printer (cash register machine) and we implement it for 9 stores. the integration capacity is good. we will not worry to get the daily sales transaction form the remote stores. Pros the replication and data distribution functionality is very nice. store and membership management also very good. Cons the barcode functionality couldn't work for me also there is no enough document about ls retail replenishment. it is not working at all. Review Source VR Verified Reviewer Consultant Used the software for: 2+ years ### "I working with LS Retail from 12 Years. I like it! " March 28, 2018 4.0 Pros I like the Replica's processes. i like the easy method to define and setup the data's replica, from the 2015's version i like very much the new way for the replica of the Objects. Cons I not like very much the new POS Client. When I open the POS Client for the first time after the NAV Service Started the client remaining a lot of time in "hold mode" for buffering the data. Some customer do not appreciate this "waiting time". Review Source VR Verified Reviewer Microsoft Dynamics NAV System Administrator Retail Used the software for: 2+ years ### "Good software for POS terminals" July 23, 2019 4.0 Pros LS Retail has many functions and options. It could be customized almost without limitations. Good integration with Microsoft Dynamics. Cons Difficult to set up different prices in the different store locations. Missing filters for added or removing group of items for an offer. Review Source VR Verified Reviewer Director Used the software for: 2+ years ### "Best in-class POS software with excellent customisation capabilities." March 30, 2018 4.0 Pros Features and continual improvements. Omni channel ready. Fully integrated with NAV, highly configurable, excellent promotion engine. Cons I can't think of anything with the exception of some very minor bugs which is normal for a constantly improving software solution. Review Source VR Verified Reviewer MS Dynamics Consultant - NAV & LS Retail Used the software for: 2+ years ### "Well experienced and provides good solutions on problems " April 11, 2018 5.0 Pros Pos billing system where most of customisation are made. Integration of different types of payment modes Cons Older versions of ls nav has many problems while integration but no issue faced till now in new version Review Source mohamed M. technical support Retail Used the software for: 1-2 years ### "LS Review" August 29, 2018 4.0 Pros the loyalty program is of the best loyalty program I've seen also the retail item setup is very good and the attributes is really good for reporting Cons hospitality need a bit more work the report in hospitality is weak and you need to work on more functions in hospitality like i need to be able to delete after send and after print with different permission Review Source HKR Harish Kumar R. ERP Technical Consultant Information Technology and Services Used the software for: 1-2 years ### "Best ERP for Retail Industry." August 7, 2019 4.0 Pros One of the best things about LS Retail is that it has been built on the most efficient SMB ERP Software(Navision). Its Data model is the best in the industry. LS Retail brings out the best features to enrich your Retail Business. You Can Customize the Product as per your Business needs and it helps to see the growth of the firm transparently. Cons We experienced some latency in data replication and that was not been resolved for quite some time. we spent a couple of days to figure what was the issue. still, that can be easily overseen. Review Source TN Tonipo N. Senior Technical Consultant Information Technology and Services Used the software for: 2+ years ### "Pro & Cons about LS Retail" July 25, 2019 4.0 overall I satisfied with the software and the capability, especially for the data director that can replicate data back to server and it's configurable base on ur needs. Not only pos data that you can replicate but also customize table also can replicate using DD. Pros it has a lot of features and functionality and it's configurable. The best thing it's work semi offline and online. it has data director that help you to replicate data back to server. it's also easy for user to use the software. Cons it's hard to do customization and enhance the software. A lot of restriction in the coding in order to enhance it. Review Source SV Sameer V. Application Analyst Information Technology and Services Used the software for: 2+ years ### "LS Central" July 21, 2019 3.0 We implemented Call center module which saved ton of cost and improve speed of customer service and delivery Pros Data director is the most amazing feature with seamless functionality. It works really great in data replication. Cons Reporting, I really hope they can improve on the reporting part. For example There should be industry standard report like Daily Sales report for Hospitality. Every customer asks for it. Reason for choosing LS Retail Because it is integrated with Full accounting and purchasing. Inventory can be maintained real time. 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