--- title: "assist365 - AI-powered Virtual Assistant Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about assist365 - AI-powered Virtual Assistant Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/233013/assist365/" page_type: "product" language: "en" --- # assist365 - AI-powered Virtual Assistant Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) assist365 - AI-powered Virtual Assistant ## What is assist365 - AI-powered Virtual Assistant? assist365 is an AI-powered Conversational Voice Bot for end-to-end customer support automation. Cleverly engineered NLU and NLP engine delivers a human-like experience to your customers in more than 20 languages. Deploy the bots for various use cases like Customer Service, FAQs, Surveys, Appointments, etc. and rest all is taken care of by the bots. The level of scalability assist365 possesses and its automation can help you deliver 24/7 customer service at less than 30% of the actual cost. ## What is assist365 - AI-powered Virtual Assistant used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for assist365 - AI-powered Virtual Assistant?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.gnani.ai&name=assist365 - AI-powered Virtual Assistant) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### assist365 - AI-powered Virtual Assistant 5.0 (1) VS. [4.8 (73)](https://www.capterra.com/p/229303/Wing/reviews/) Starting Price Contact vendor Starting Price $699 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (0) Value For Money 5.0 (1) Value For Money 4.7 (0) Customer Service 4.0 (1) Customer Service 4.8 (0) ## assist365 - AI-powered Virtual Assistant alternatives [AI-Powered Voice Assistants](https://www.capterra.com/p/245931/Enterprise-Voice-AI-assistants/) [0.0](https://www.capterra.com/p/245931/Enterprise-Voice-AI-assistants/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/245931/Enterprise-Voice-AI-assistants/) [Inxide](https://www.capterra.com/p/237162/INX-app/) [4.6 (10)](https://www.capterra.com/p/237162/INX-app/reviews/) Starting price $0.80 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/237162/INX-app/) [AI-Talker](https://www.capterra.com/p/10023434/Verbalyze/) [0.0](https://www.capterra.com/p/10023434/Verbalyze/#reviews) Starting price $0.09 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10023434/Verbalyze/) Highest Rated [fonio.ai](https://www.capterra.com/p/10025797/fonio-ai/) [4.8 (109)](https://www.capterra.com/p/10025797/fonio-ai/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025797/fonio-ai/) ## FAQs about assist365 - AI-powered Virtual Assistant Overview ### What company size and specific industries is assist365 - AI-powered Virtual Assistant built for? assist365 - AI-powered Virtual Assistant is designed for businesses in banking, insurance, FMCG, healthcare, automobile, and Ed-Tech, along with similar industry sectors. The vendor description does not specify company size, so the product appears suitable for organizations across different sizes that need pre-built intelligent bots. Features and Usability ### What are the key features of assist365 - AI-powered Virtual Assistant? assist365 - AI-powered Virtual Assistant offers chatbot and live chat functions, autoresponders, IVR, and multi-channel communication for customer interactions. It also includes knowledge base management, CRM, lead capture, workflow management, alerts/escalation, and analytics features such as real-time monitoring, reporting, sentiment analysis, and activity dashboards. Integrations ### Which third-party tools and platforms does assist365 - AI-powered Virtual Assistant integrate with? assist365 - AI-powered Virtual Assistant integrates with Mailchimp, Salesforce Platform, Twilio, and Zoho CRM. Its catalog integrations span marketing automation, CRM, and messaging tools, giving teams a small but targeted set of connections for managing contacts, communications, and customer data across common business systems. Getting Started and Support ### What training and onboarding options does assist365 - AI-powered Virtual Assistant offer? assist365 - AI-powered Virtual Assistant provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person training supports guided instruction, live online sessions allow remote setup support, documentation offers written reference material, and videos provide self-paced learning resources. Getting Started and Support ### What customer support options does assist365 - AI-powered Virtual Assistant offer? assist365 - AI-powered Virtual Assistant provides email/help desk, FAQ/forum, knowledge base, and phone support. Support resources are organized across self-service and direct contact options, giving users multiple ways to get help. No reviewer feedback is available here, so support quality, response times, and common issues cannot be described. ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers point to the following as the call center features buyers value most: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) assist365 - AI-powered Virtual Assistant focuses on other functionality that reviewers also consider important, including **Reporting/Analytics** (**43%**). This feature gives teams visibility into call activity, performance trends, and service outcomes, helping businesses track results, make informed decisions, and improve day-to-day call center operations. Reporting/Analytics 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data AI/Machine Learning 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Code-free Development 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Intent Recognition 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Helps understand a user's intentions/actions Natural Language Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Sentiment Analysis 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Categorize emotions expressed and identify if they are positive, negative or neutral assist365 - AI-powered Virtual Assistant 39 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Deep Learning: Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Intent Recognition: Helps understand a user's intentions/actions - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial available Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User CMO E-Learning ### "Easy to use and value for money " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 15, 2021 Saved time on survey and qualification Pros The automated lead qualification feature has, saved us time and money Cons The UX can be better and made easy to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2021 Thanks for the suggestions, new UX is in place, hope you like it. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.