--- title: "Chatter Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chatter Software - reviews, pricing plans, popular comparisons to other Fleet Maintenance products and more." source_url: "https://www.capterra.com/p/233123/Chatter/" page_type: "product" language: "en" --- # Chatter Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chatter ## What is Chatter? Chatter is an enterprise collaboration software that helps team members connect and share files across the organization. The platform allows users to connect even offline and through the mobile platform, where they can share knowledge, accelerate innovation, and enhance relations. ## What is Chatter used for? [Collaboration](https://www.capterra.com/collaboration-software/)[Fleet Maintenance](https://www.capterra.com/fleet-maintenance-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatter?[Manage this product listing](https://www.g2.com/products/infosite-technologies-dm-fleet-maintenance/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatter 4.6 (5) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (5) Ease Of Use 4.7 (5,315) Value For Money 4.3 (4) Value For Money 4.5 (5,072) Customer Service 4.3 (3) Customer Service 4.6 (5,086) ## Chatter alternatives Highest Rated [4.7 (1,069)](https://www.capterra.com/p/179015/OnBoard-Board-Portal/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,676)](https://www.capterra.com/p/56250/Procore/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (122)](https://www.capterra.com/p/176283/Visual-Planning/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about Chatter Features and Usability ### What are the key features of Chatter? Chatter offers @mentions, chat and messaging, live chat, and discussions/forums for team communication. It also includes commenting/notes, file sharing and file transfer, document management, contact management, alerts/notifications, customizable branding, mobile access, and third-party integrations for linking content and workflows. Integrations ### Which third-party tools and platforms does Chatter integrate with? Chatter integrates with Salesforce Essentials and Salesforce Starter for CRM communications. It connects to 2 Salesforce editions, covering the main tools mentioned in the product’s integration data. These integrations are designed for teams that want to keep Chatter tied to Salesforce-based workflows and customer communication. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Chatter offer? Chatter provides videos as its training option for teams getting started. Videos support self-paced learning and can be used to review product features, follow setup steps, and revisit instructions as needed. Getting Started and Support ### What customer support options does Chatter offer? Chatter provides FAQ/forum resources, phone support, 24/7 live rep assistance, and chat. No reviewer feedback about support quality is available here, so the support experience cannot be assessed for response time, helpfulness, or common frustrations. ## Features AI summary Based on 21,823 Fleet Maintenance reviews Capterra reviewers highlight these as the features buyers care about most when choosing collaboration software: - **Secure Data Storage** (**65%** of reviewers rated this feature as critical) - **Collaboration Tools** (**54%**) - **Document Storage** (**57%**) Chatter includes **Collaboration Tools**, which supports team communication and coordination in one place. However, it does not offer **Secure Data Storage** or **Document Storage**. Instead, it provides **File Sharing** (**50%**), a related feature that still helps teams distribute and access files as they work together. This can be useful for businesses that want to keep conversations moving and make information easier to share, helping teams stay aligned and work more efficiently. Collaboration Tools 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together File Sharing 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Chat/Messaging 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Communication Management 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Content Management 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Document Management 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Chatter 15 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Mobile Access: Access software remotely via mobile devices - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.3 (4) ### Starting price Free trial available Value for money 4.3 (4) 4.3 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SS Shontel S. Customer care Retail ### "Chatter Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2023 Pretty good overall experiencing using. It keeps track of time for everyone as well so if you have metrics for like a call center, it would be benefit. Pros I like the chat and discussion features the most as they are quick and can be used in live action while working through calls Cons It can not be used for accurate documentation as like I said within Lowes we use it live and it has over a thousand different people communicating through it every minute. So a lot happens quickly using chatter. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Computer Engineer Computer Software ### "Customizable and allows centralized communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 13, 2023 Pros Chatter provides real-time updates on team activities, making it easy to stay informed on project progress and team communications and it provides a centralized platform for team communication and collaboration, making it easy for team members to share ideas and work together on projects. Cons Chatter can take some time to learn and get used to, especially for users who are new to the Salesforce ecosystem and it can be a security risk if proper security measures are not in place Switched from [Trello](https://www.capterra.com/p/211559/Trello/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [Slack](https://www.capterra.com/p/135003/Slack/) [Basecamp](https://www.capterra.com/p/56808/Basecamp/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sarah M. Billing Analyst Telecommunications ### "Salesforce Chatter Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 5, 2023 Overall very positive. It is a good integrated product to use with Salesforce Pros Salesforce Chatter allows us to collaborate and work together on projects and tasks, even though we work hybrid. With real-time updates, we can stay on top of changes and make decisions faster. Cons While Chatter integrates well with Salesforce products, integrating it with third-party tools has been challenging and needs further development work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mian Sylvain K. Informaticien Internet ### "Très bonne application de messagerie " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 11, 2022 Pros Chatter permet de gérer les tâches de façon simple et efficace Cons Rien à signaler au niveau des points faibles Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Kaitlyn V. Partner and Retail Sales Manager Apparel & Fashion ### "Chatter works well with Salesforce " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 29, 2022 Chatter is awesome to use with Salesforce and helped us make the most of Salesforce. We are growing! Because of the drawbacks nobody in my team really liked using it long term and on a daily basis. Pros I use chatter for our Salesforce essentials communications and it does work well for this purpose. The newsfeed style updates are easy to read. Of course it's similar to social media and familiar to most users. @mentions make it easy to confirm a particular person will see a conversation. When using with Salesforce it's convenient because everything is easily accessible from where you are, it's easy to check something on Salesforce and then continue your conversation. Cons Chatter is limited in what it offers and in how it can be used. I would want all of our communication together but chatter only supports short messages without formatting or photos. It's easy to miss important updates or conversations and things get jumbled up quickly. Switched from [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.