--- title: "Enghouse SmartDial Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Enghouse SmartDial Software - reviews, pricing plans, popular comparisons to other Auto Dialer products and more." source_url: "https://www.capterra.com/p/233137/Enghouse-SmartDial/" page_type: "product" language: "en" --- # Enghouse SmartDial Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Enghouse SmartDial ## What is Enghouse SmartDial? Industry-leading outbound solution, provides contact centers with advanced omni-channel comms (voice, voicemail, email, 2-way SMS) improves productivity versus other outbound solutions. Benefits: Rules-based program mgmt; Deploy many campaigns concurrently across multiple time zones; 300% productivity increase; Improves conversion by 50+%; Blends inbound and outbound, powerful list optimization; Simplified compliance TCPA, FDCPA, DnC, SMS and PCI; Integrate to CRM, Recording&Payments solut ## What is Enghouse SmartDial used for? [Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Enghouse SmartDial?[Manage this product listing](https://www.g2.com/products/enghouse-smartdial/claim_requests/new?auto=true) ## Enghouse SmartDial Overview Updated August 2026 AI summary Enghouse SmartDial equips organizations of all sizes with auto dialer capabilities tailored for managing high-volume outbound and inbound calling. It features multiple dialing modes, automatic call distribution, call routing, IVR, CRM integration, and real-time analytics. Available as a cloud or Windows solution, it supports campaign management and offers activity tracking, contact management, and third-party integrations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Enghouse SmartDial 0.0 VS. [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price Contact vendor Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (142) Value For Money 0.0 (0) Value For Money 4.5 (139) Customer Service 0.0 (0) Customer Service 4.5 (140) ## Enghouse SmartDial alternatives Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [Call Logic](https://www.capterra.com/p/164101/Call-Logic/) [4.6 (57)](https://www.capterra.com/p/164101/Call-Logic/reviews/) Starting price $79.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164101/Call-Logic/) [Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135636/Kixie-PowerCall/) ## FAQs about Enghouse SmartDial Overview ### What company size and specific industries is Enghouse SmartDial built for? Enghouse SmartDial is designed for organizations with 10 to thousands of agents, ranging from smaller contact centers to large enterprises. It is built for financial services, healthcare, government, public sector, utilities, education, high-tech companies, service organizations, BPOs, and debt collection firms. Features and Usability ### What are the key features of Enghouse SmartDial? Enghouse SmartDial offers outbound dialing features such as auto-dialer, power dialer, predictive dialer, preview dialer, and progressive dialer, along with answering machine detection and call scheduling. It also includes call routing, automatic call distribution, IVR, CRM integration, contact management, and real-time reporting and analytics. Getting Started and Support ### What training and onboarding options does Enghouse SmartDial offer? Enghouse SmartDial provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled presentations, documentation offers written reference material, and videos provide visual step-by-step learning resources for teams getting started. Getting Started and Support ### What customer support options does Enghouse SmartDial offer? Enghouse SmartDial provides email/help desk, a knowledge base, and phone support. These channels give users direct contact and self-service help for setup, troubleshooting, and account questions. No reviewer feedback about support experience is available here, so support quality, response times, and helpfulness cannot be assessed. ## Features AI summary Based on 699 Auto Dialer reviews Capterra reviewers highlight these as the top features buyers look for in auto dialer software: - **Auto-Dialer** (**61%** of reviewers rated this feature as critical) - **Lead Management** (**49%**) - **Call Logging** (**46%**) Enghouse SmartDial supports **Auto-Dialer**, which gives teams a direct way to place outbound calls more efficiently. However, it does not include **Lead Management** or **Call Logging**. Instead, the product offers **Automatic Call Distribution** (**50%**) and **Call Routing** (**46%**), two related features that help direct calls to the right agents and manage call flow more effectively. Together, these capabilities help businesses handle higher call volumes, improve agent productivity, and provide teams with better control over inbound and outbound calling operations. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Answering Machine Detection Screen and filter calls that get sent to voicemail inboxes/answering machines Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Automatic Outbound Dialer Dials outbound calls automatically Enghouse SmartDial 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Integrations Management: Identify which applications need to exchange data and enable these data connections - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.