--- title: "Exotel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Exotel Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/233144/Exotel/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Exotel Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Exotel ## What is Exotel? Exotel is the emerging market’s leading customer conversation platform and business-focused virtual telecom operator. Since its 2011 inception, Exotel's connected conversation platform has powered over 70 million daily conversations for 7000+ businesses across India, SE Asia, and MEA. Today, its omnichannel contact center, communication API suite, and conversational AI platforms are vital in managing customer conversations for rapidly growing businesses in these regions. ## What is Exotel used for? [Call Recording](https://www.capterra.com/call-recording-software/)[IVR](https://www.capterra.com/ivr-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 69 user reviews Reviews sentiment Positive 84% Neutral 13% Negative 3% Starting price $200 Flat Rate, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Exotel?[Manage this product listing](https://www.g2.com/products/sc-hypercore-virtualization-suite/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Exotel 4.3 (69) VS. [4.8 (338)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $200 Flat Rate, One Time Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (69) Ease Of Use 4.8 (893) Value For Money 4.2 (68) Value For Money 4.7 (803) Customer Service 4.1 (68) Customer Service 4.8 (824) ## Exotel alternatives [4.6 (145)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (514)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233144/Exotel/alternatives/) ## FAQs about Exotel Overview ### What problems does Exotel solve? Exotel solves missed-call, inconsistent call-routing, and fragmented customer interaction tracking problems by providing IVR workflows, virtual numbers, call forwarding, recordings, logs, and CRM integration. Customer support, inbound marketing, sales, and call-center teams benefit from distributing calls, monitoring agent activity, auditing conversations, and linking campaign calls to follow-up actions. Answer based on 40 reviews Overview ### Which roles and teams benefit most from Exotel? Exotel is most used by operations managers, team leads, and customer-facing teams that manage call routing, support queues, and daily communication workflows. Sales and marketing teams use it to track prospect interactions and campaign responses, while product managers, developers, and technical support staff oversee integrations, call reliability, and service issues. Executives monitor communication operations and team performance. Answer based on 69 reviews Overview ### What company size and industries is Exotel built for? Exotel is built for small businesses, which represent 53% of reviewers, and Information Technology and Services organizations, its top industry at 22%. It also serves enterprises and small businesses in India and Southeast Asia, with midsize businesses accounting for 31% of reviewers, alongside health care (10%) and financial services (7%). Answer based on 69 reviews Features and Usability ### What are the key features of Exotel? Exotel includes core call recording and sentiment analysis, alongside call management features such as IVR, call routing, and automated call distribution. It also supports configurable call flows, virtual numbers with number masking, API integrations, call logs and analytics, plus SMS campaigns for customer communication. Answer based on 40 reviews Pricing ### How much does it cost and what fees or limitations are included? Exotel offers Dabbler at $200 for six months; Believer costs 500 annually, and Influencer costs 1,000 annually. Plans list monthly virtual-number and user rentals, with Influencer user rental at 12. A 15-day free trial includes call and SMS credits. Reviewers find it affordable, though some cite costly integrations and criticize pricing. Answer based on 10 reviews Integrations ### Which third-party tools and platforms does Exotel integrate with? Exotel integrates with 9 third-party tools, including CRM and support platforms such as HubSpot CRM, Salesforce Platform, Freshdesk, Zendesk Suite, and Kapture CX, plus marketing and commerce tools like CleverTap, LeadSquared, MoEngage, and Shopify. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Exotel offer? Exotel provides webinars, documentation, and videos to help teams get started. Webinars support guided, instructor-led learning, documentation offers written reference material for setup and feature review, and videos provide visual walkthroughs that users can follow at their own pace. Answer based on 4 reviews Getting Started and Support ### What customer support options does Exotel offer, and how do users rate the experience? Exotel offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Many users describe the support team as helpful, active, and quick to respond. However, some report delayed post-sale resolutions, difficulty reaching support, and an overreliance on FAQs for complex issues. Answer based on 34 reviews Call management ### How well does Exotel handle call management? Exotel manages inbound and outbound calls with IVR, routing, recordings, logs, number masking, and mobile forwarding. Customer support, sales, and small business teams value clear call tracking and straightforward setup, while some users report navigation issues, occasional call connectivity problems, limited caller-busy handling, and missing functions such as outbound recording or live calling. Answer based on 40 reviews ## Features AI summary Based on 558 IVR reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) Exotel supports all three of the features reviewers consider most important: **Call Center Management**, **Call Routing**, and **Automatic Call Distribution**. Together, these capabilities help businesses manage inbound call operations, direct callers to the right destination faster, and distribute call volume efficiently across agents, allowing teams to improve response times and handle customer interactions more effectively. Call Center Management 3.9 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 3.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 4.4 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.6 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Logging 4.4 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Routing 4.4 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Exotel 66 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.1 (69) 4.1 Based on 69 reviews ## Pricing Value for money 4.2 (68) Free Trial [View pricing plan details](https://www.capterra.com/p/233144/Exotel/pricing/) Dabbler $200.00 Flat Rate,One Time It includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services - Per Month) - Real-Time Notifications - Reports and Analytics - Single-Leg Call Charges Believer $500.00 Flat Rate,Per Year It includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services - Per Month) - Real-Time Notifications - Reports and Analytics - Single-Leg Call Charges Influencer $1,000 Flat Rate,Per Year It includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services - Per Month) - Real-Time Notifications - Reports and Analytics - Single-Leg Call Charges Enerprise Contact Vendor for Pricing It includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services - Per Month) - Real-Time Notifications - Reports and Analytics - Single-Leg Call Charges Value for money 4.2 (68) 4.2 Based on 68 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[ CleverTap](https://www.capterra.com/p/155737/CleverTap/)[ MoEngage](https://www.capterra.com/p/164687/Sherpa/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (68) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (68) 4.1 Based on 68 reviews ## User reviews Overall rating 4.3 Based on 69 reviews Filter by rating 5(38) 4(20) 3(9) 2(0) 1(2) Mentioned topic Sorted by most recent PD Pooja D. Senior Manager Quality and Implementation Education Management ### "User friendly Interface, easy to access dialer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2024 Had a great experience with exotel, good User-friendly Interface, easy to access dialer, very useful to track calling and call recording to audit and process improvement Pros User friendly Interface, easy to access dialer Cons Nothing, all the features are very well and smooth working Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Surya K. Sr. Manager Education Management ### "Exotel Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2024 Pros We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience. The platform is incredibly reliable with clear call quality and minimal downtime, which is crucial for our business. The setup process was straightforward, and the integration with our CRM and other tools has made it easy to manage customer interactions from one place. Cons While Exotel offers reliable call quality, I’ve found the platform can sometimes be difficult to navigate, especially for new users. The user interface feels a bit outdated, and it can take some time to figure out how to access certain features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Saurabh M. Associate Manager Education Management ### "Exotel Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2024 Pros Very Good In use easily call history available. Cons Some time date not easily we set to find call recording. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Ankit M. Service Desk Manager Automotive ### "Review for Exotel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2023 our overall experience is good, Team is very supportive to resolve our all issues on time. Pros Exotel is a good tool for making inbound and outbound calls. It's very easy to use and user friendly.All the required features are available in the tool. Cons Reporting feature can be improved more for end user customer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Kiran T. UC Engineer III Food & Beverages ### "The Best IVRS & Call Masking Solution with Easy config" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2023 Pretty impressive,Am using exotel platform from past 5 years in Bundl technologies it has give a lot of options on Apps,& Other categories which are very important on UC. Pros Easy way of App Customization,Call Connectivity,App Features,Exophone Number purchasing options, Cons Exotel would need to give more details to the administrator on who created the App, Co-worker complete activity with the search option Reasons for choosing Exotel None Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO Ashish O. Team Lead Health, Wellness and Fitness ### "Exotel Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 21, 2023 Overall experience is very good. easy to use. Pros Easy to use and makes call. easy to track daily activity. Cons Maximum call fall under DND . call landing over the phone delay time is bit heigh Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jaydeep R. IT Application Manager Financial Services ### "Good Product but No Support from Post Sales Team" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 November 21, 2022 Best at Sales worst after post sales Pros Product look and feel and its configuration setup Cons No Support from top to bottom team members post sale. Very worst experience once the payment is done to the company. To much depended on FAQ's and no actual support Switched from [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Cost and Downsizing of the company Reasons for choosing Exotel Pricing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA Obaid A. Team Lead Hospital & Health Care ### "Exotel Review & Rating " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 24, 2022 Overall experience is good. Good software to use for calling process Pros Out call facility, proper call distribution, detailed report. Cons Time of report. 2 hour delay in report which is not good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Manager Computer Software ### "Good call management system" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 2, 2022 It's been good but could be better. Pros It provides recording and call-logs which I use significantly and this is what I like best. Cons It does not have single sign-on and i could not find a way to record out-going calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Mayank G. Account manager Computer Software ### "Best cloud telephony solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2022 Pros Great pre and post sales support. Easy to use solution and can handle complex requirements Cons New features and products launcher wrt to market needs Switched from [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) Poor support Alternatives considered [Infobip](https://www.capterra.com/p/127997/Infobip/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/233144/Exotel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.