# Page 3 | Exotel Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Exotel the right IVR solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/233144/Exotel/reviews

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Exotel

4.3 (69)

[View alternatives](https://www.capterra.com/p/233144/Exotel/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Exotel

## Showing most helpful reviews

Showing 51-69 of 69 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NU

Nitikant U.  
Operation Executive  
Information Technology and Services  
Used the software for: 2+ years

### "Exotel Review"

October 21, 2019

5.0

Pros

The software is user-friendly and the good thing about this is the SMS campaign which is very useful for us.

Cons

No cons found yet as this very user-friendly.

Review Source

AA

Asif A.  
Team lead  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Great experience"

October 21, 2019

5.0

Pros

Ease to handle, has great features. It helps to keep numbers safe by masking.

Cons

Messaging functionality has to improve in terms of UI.

Review Source

PR

Prakash R.  
Assistant Manager -IT  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good Solution for Serving in Health care Industry and emergency"

October 22, 2019

5.0

We are using this solution for emergency cases like STROKE AND STEMI where patient is in very critical situation and multiple specialty DR require at that time with other medical representative like Nursing , admin, radiologist etc to save the patient like and as a single point of contact this helping much better. Where is minute is important us for saving patient life.

Pros

User friendly , Even junior staff can handle this very easily in emergency situation as purpose is to just convey the message.

Cons

We cannot state as CONS as Broadcasting can be possible from any where ,which may be miss-use support team can find a authenticating only with device which is paired for each organization and not other device or any cellular device.

Reason for choosing Exotel

Confidential

Review Source

AG

Aratrika G.  
Team Lead  
Retail  
Used the software for: 2+ years

### "Awesome"

October 21, 2019

5.0

It was awesome

Pros

everything, call price, accessibility, no call lag

Cons

nothing did I dislike. Everything is good

Reason for choosing Exotel

it was the best

Review Source

VB

Vijendra B.  
St.Executive  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Over all Good Experience "

October 21, 2019

3.0

Easy to reach customers ( using promotional miss call number).

Pros

Functions. like Miscall messages & IVR, call report automation

Cons

User-friendly, But only one thing is, the server running time is too late, creating one number it will take minimum 20 - 30 minutes (complete process)

Review Source

SA

Shahbaz A.  
Senior Fleet Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Excellent Software"

October 21, 2019

5.0

Pros

Nice to handle and Connectivity Switching On feature.

Cons

All good. Software has good feature which is required

Review Source

VR

Verified Reviewer  
Managing Director  
Consumer Electronics  
Used the software for: Less than 6 months

### "Inbound call centre"

December 11, 2019

5.0

Reduced load on call centre staff Callers are more happy to get information quickly

Pros

Easy to set up, drag and drop icons. Helpdesk is really quick in responding to questions . They have special price for NGOs

Cons

Not modular- Users need to design the modularity and reusability. Standard analytics are very basic - can provide better analytics to help in better menu design.

Review Source

SL

Salim L.  
Sales  
Consumer Electronics  
Used the software for: 1-2 years

### "Not up to the mark!"

October 21, 2019

1.0

Pros

\- You can integrate the software with other applications and make full use of it - Easy calling - Recording for all calls

Cons

\- Call drops - Bad customer support - Would not be able to make calls for some reason

Review Source

AS

Ankita S.  
Inside sales senior associate  
Real Estate  
Used the software for: 1-2 years

### "Customer support is the best"

October 21, 2019

4.0

overall experience is good!

Pros

I like the customer support that you guys provide a lot

Cons

This product is good but the call has disturbances sometimes

Review Source

GB

Ganesh B.  
Fleet Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Extra Ordinary Service and Innovative thought"

October 21, 2019

5.0

Overall experience is super

Pros

Everything is super service wise quality wise everything is good

Cons

There are couple of number are using for all the companies so user are saving that number on the name of one company and users are getting some type of doubt on this

Review Source

AN

Akash N.  
Team Lead  
Information Technology and Services  
Used the software for: 6-12 months

### "Ease to use"

October 21, 2019

4.0

Dashboard when compared to Twilio this can be improved with new design.

Pros

The custom API integration with the software is super easy.

Cons

Dashboard features can be improved more like Twilio.

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reason for choosing Exotel

It costed less than twilio.

Review Source

vR

vanita R.  
Lead- Customer Care  
Hospital & Health Care  
Used the software for: 2+ years

### "Need lot of improvement"

October 21, 2019

5.0

As mentioned above the software is good however if required changes can be done or users can have customized options basis their needs this can beat lot of competitors like knowlarity etc in the market

Pros

The best about this cloud telephony system is that you can have multiple user sitting at seperate locations.

Cons

There is nothing i like least however there is lot of improvement area 1. Option of adding notes of call 2. Option of call marking ( to understand the call flow structure) 3. Conference options not available

Reason for choosing Exotel

Due to its reviews, quality of customer service ( though it still can be better) and smooth functioning

Review Source

SM

Shivam M.  
Sr. Network Engineer  
Financial Services  
Used the software for: 2+ years

### "need to increase customer support and give best call rate for calls. "

October 21, 2019

5.0

Pros

Call flow creation is a good feature .

Cons

Need to increase customer support service.and decrease your call rates.

Reason for choosing Exotel

Call flow feature give us flexibility to design new business requirements easily.

Review Source

JG

Jagan G.  
COO  
Information Technology and Services  
Used the software for: 6-12 months

### "Versatile and easy to use application"

October 21, 2019

5.0

Excellent

Pros

I really like the way it works. It is useful and has helped my business a lot.

Cons

The setting up and administering part can be difficult.

Reason for choosing Exotel

Met all my requirements

Review Source

RK

RAJESH K.  
Software Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "Average service from exotel"

October 21, 2019

3.0

Overall experience is good

Pros

Easy to use, easily to create templates

Cons

no more option for voice hindi pronunciation

Review Source

II

Indu I.  
Product Manager  
Insurance  
Used the software for: 2+ years

### "Nice product with great features"

October 21, 2019

5.0

Its easy to reach out to my customers

Pros

The software is easy to use and with loaded functionality

Cons

I couldn't schedule bulk sms for my users

Review Source

VR

Verified Reviewer  
Operations Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Good Product with excellent support"

August 11, 2020

4.0

Overall the experience has been quite pleasant and enriching

Pros

Exotel user interface is easy to understand and the customer support provides exceptional service to the customer

Cons

The software does not provide a warning when a wrong data or number is entered in the system which reduces the efficiency

Review Source

AR

Anand R.  
Coordinator  
  
Used the software for: Less than 6 months

### "Feature loaded cloud telephony system"

March 7, 2018

4.0

Pros

This cloud telephony system is loaded with all required features, be inbound and outbound calls or call and SMS campaign.

Cons

Using it from past few weeks did not find any cons so far, calls are moving smoothly leaving operator failure couple of times, but we were well informed on this withing the dashboard itself through stickers.

Review Source

PK

Prerna K.  
Research Associate  
Research  
Used the software for: 6-12 months

### "Using Exotel to make IVR calls "

October 21, 2019

4.0

Pros

What I like about the software is the range of features offered, and how much time it saves by making the entire process of making calls automated.

Cons

The portal can be a little glitchy sometimes. For instance there was a hidden column in our Master sheet, and as a result whenever the system auto backs up the master sheet, the order of the columns gets mixed up.

Review Source

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