# Rezolve AI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Rezolve AI Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/233152/Rezolve-AI --- # Rezolve AI Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rezolve AI ## What is Rezolve AI? Rezolve.ai is an enterprise Agentic AI platform that transforms employee support and IT service delivery. It enables organizations to automate service workflows, reduce manual support tasks, and provide instant conversational assistance within Microsoft Teams, Slack, and enterprise systems. Rezolve.ai’s Agentic SideKick 3.0 uses autonomous AI agents to understand requests, execute workflows, and resolve issues across IT, HR, and business functions. This improves service efficiency, reduces ticket volumes, and accelerates resolution times. Rezolve.ai’s SearchIQ enhances knowledge access with intelligent enterprise search, while Creator Studio enables no-code and low-code workflow automation. Rezolve.ai integrates with existing ITSM platforms or can operate as a complete Agentic AI-powered service management solution, helping organizations improve operational efficiency, enhance employee experience, and scale support securely. ## What is Rezolve AI used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rezolve AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.rezolve.ai/home&name=Rezolve AI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rezolve AI 4.8 (9) VS. [4.5 (686)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (9) Ease Of Use 4.6 (14) Value For Money 4.9 (7) Value For Money 4.4 (12) Customer Service 4.9 (8) Customer Service 4.5 (14) ## Rezolve AI alternatives [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.4 (228)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Highest Rated [4.5 (3,410)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Branding 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Interaction Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Real-time Consumer-facing Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Rezolve AI 58 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Record and track all relevant internal and external communications Add customized logos and colors to align with company branding Graphical representation of data Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Access names, contact information, and roles of employees in a centralized repository A list of events with their respective dates Public or private sharing of digital files such as documents, audio/video, images, and more Use AI to generate content in the form of text, images, videos, etc. Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Track interaction history by documenting conversations for contacts Oversee people and resources to carry out an investigation Manage incidents related to outages or breaches in functionality of IT systems Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Facilitate training materials that help employees grow and progress in their positions Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Form to collect visitor contact information when live chat isn't available Track and organize on-call shifts Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Predict future data based on historical data sets Copy on the page or chat window encouraging the user to engage with the chat option Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Tools to find, assess, and hire suitable candidates for a job within an organization Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Track and manage employee time-off, vacation, and sick leave requests Track employee/learner's progression through training programs View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.8 (9) 4.8 Based on 9 reviews ## Pricing Value for money 4.9 (7) ### Starting price Contact vendor for pricing Free trial available Value for money 4.9 (7) 4.9 Based on 7 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (8) 4.9 Based on 8 reviews ## User reviews Overall rating 4.8 Based on 9 reviews Filter by rating 5(7) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CB Casey B. CEO Banking ### "Great knowledge base and help desk tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 12, 2021 They have been a great company to work, extremely responsive to our request and continue to improve the system. Pros We are able to teach the system how to answer our employees questions. This in turn provides a much improved experience for our customers. The help desk also allows the IT staff to monitor and manage tickets. Cons As we have used to product and Resolve AI has made improvements, the product has improved and there are no major weaknesses for the purposes we use it for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Cyrene W. SVP Operations & Technology Banking ### "True vendor/client partnership" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2021 Service has been excellent. The team at Rezolve understand the value in creating a true vendor/client partnership. We felt our suggestions were heard and feedback was encouraged to continuously improve the product. Pros We are a smaller company and wanted to add a simple ticket tracking system with virtual assistant to enhance our employee experience. It was a nice complement to the suite of Microsoft 365 applications and our first experience building out a knowledge base that was easily accessible by our end users. Cons We're still building out reporting features so we can manage service levels and metrics, however, Rezolve has been an excellent partner in listening to our feedback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GC Gabe C. Chief Technology Officer Media Production ### "Excellent Value - Free up resources to work on higher value activities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2021 Rezolve.ai îs customer centric. Our service processes needed work and the Rezolve.ai team were there for us. Their people seek feedback, wanting to improve the product and make us successful. We have watched new features come out often. The product is delivering its promise. Pros As a production company, our employees may be working 7 days a week, 24-hours a day, anywhere in the world and our AI Bot self-service is available when our Corporate people are not. From a Corporate resource perspective, Rezolve.ai can answer most questions, freeing up time for our Corporate resources to deliver higher value activities to the business. From a technology perspective, Rezolve.ai is available through our web portal, mobile app, and Microsoft Teams via single-sign-on. We developed a custom brand to promote the service. Cons The platform is still growing and more features can be added. But, for the features currently available, the solution has great value and is easy to stand up. Reasons for choosing Rezolve AI We chose the product because of the value and because the Rezolve.ai wants to develop a long-term relationship, making sure our delivery model is successful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mitchell S. Executive Producer/Managing Director Information Technology and Services ### "Rezolve.ai has saved the day!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2021 Pros Rezolve.ai has been a great addition to our technology solutions. It has helped our employees get help within seconds without frustration. Their integration with MS Teams is pretty neat. Cons I can't really find anything, it's been an enjoyable, turnkey experience. Reasons for choosing Rezolve AI Ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Sandeep S. CTO & CPO Information Technology and Services ### "Comprehensive Support System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 31, 2020 Pros Rezolve's chatbot driven employee support is very versatile - and understand our IT issues. Employees do not have to see or know about a ticketing system anymore - they just have to chat with the bot. Live chat feature is very helpful as well to get live agents involved in solving complex issues. Cons Nothing specific comes to my mind but once we complete function wise adoption we will launch a survey that get use feedback Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP Dr Prasenjit B. Product Head Education Management ### "Rezolve.ai, a good service desk product " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 25, 2020 This became very ease-of-use to our support team which helps me a lot to reduce the workload of our team and distribute it properly. Pros This bot really helps me with its own AI enabled answers to solve several IT-related issues. Cons I was expecting more such kind of exciting features. But, yes, I guess the company is in a growing phase and would love to receive more interesting features in near future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Rajeev K. Founder/CEO Information Technology and Services ### "Effective way of managing employee requests.." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2020 Pros We are a Microsoft Teams shop so having the ability to manage employee requests on Teams totally makes sense. Resolve was simple to install and configure for our needs. It takes care of basic employee queries and requests that earlier were hard to track and keep people updated on. Love the interface. Cons Would like to see more features eg: employee bulletin board, birthdays. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Aalok S. Product Manager Financial Services ### "Megan Chatbot - Works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2020 \[SENSITIVE CONTENT HIDDEN\] engineering team has helped us get our chatbot up and running on a website. We generate quite a few leads every day and the conversion is very high of these leads. Pros Admin Dashboard, Knowledge Management, Teaching the ChatBot without getting Resolve.ai team involved. Cons The product does not have a developer API that integrates with our CRM however resolve.ai team will configure it internally. Alternatives considered [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/) Reasons for choosing Rezolve AI We felt a great synergy with Rezolve.ai team and the service they provided us to get us up and running. The price was right for our use case. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Marcus C. Application Support Analyst Financial Services ### "Rezolve is a fforce multiplier!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 21, 2020 The bot is very handy in reducing the workload to our support teams - I mentioned it's like a force multiplier and it really is because the call volume and help desk tickets has been greatly reduced allowing our support teams to actually work on more important problems and track trending issues. Pros This bot has really helped with answering the most basic of questions that flood our help desk and product support queues. Cons Nothing at the moment, it's a growing product with some scale issues but the development team is always willing to jump in and assist us with fixes and suggestions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/233152/Rezolve-AI/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)