--- title: "Rezolve AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rezolve AI Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/233152/Rezolve-AI/" page_type: "product" language: "en" --- # Rezolve AI Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rezolve AI ## What is Rezolve AI? Rezolve.ai helps enterprises automate employee support operations using specialized AI agents designed for IT, HR, and FinOps. The platform combines multi-agent orchestration, enterprise search, conversational automation, and AI-powered workflows to resolve service requests faster while reducing operational overhead. Rezolve.ai supports employee interactions across Microsoft Teams, Slack, voice, chat, email, and mobile. AI agents can troubleshoot issues, fulfill requests, trigger approvals, search enterprise knowledge, and execute workflows across existing enterprise systems. The solution integrates with platforms such as ServiceNow, Jira Service Management, Freshservice, Workday, SharePoint, Confluence, and Google Drive. Core capabilities include: Autonomous L1 and L2 support automation AI-powered enterprise search Conversational workflow creation Voice-based AI support AI Ops automation No-code AI agent deployment Enterprise compliance and governance ## What is Rezolve AI used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rezolve AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://rezolve.com/&name=Rezolve AI) ## Rezolve AI Overview Updated September 2026 AI summary Rezolve AI provides small and midsize organizations with an AI-powered help desk platform that covers ticket management, SLA tracking, and workflow automation. It features chatbots, live chat, knowledge base management, and multi-channel communication, with options for generative AI and customizable branding. Deployable across web, desktop, and mobile, Rezolve AI integrates with common business and IT tools for service management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rezolve AI 4.8 (9) VS. [4.6 (794)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (9) Ease Of Use 4.6 (148) Value For Money 4.9 (7) Value For Money 4.4 (117) Customer Service 4.9 (8) Customer Service 4.5 (136) ## Rezolve AI alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about Rezolve AI Overview ### What company size and specific industries is Rezolve AI built for? Rezolve AI is designed for organizations in IT service management, HR, FinOps, credit unions, banks, higher education, healthcare, manufacturing, state and local government, real estate, construction, and managed service providers, making it suitable for teams across public and private sectors rather than one specific company size. Features and Usability ### What are the key features of Rezolve AI? Rezolve AI offers AI agent configuration, autonomous task execution, workflow automation, and automated routing for service workflows. It also includes chatbots, live chat, autoresponders, canned responses, and multi-channel communication, plus incident management, ticket management, knowledge base management, reporting/analytics, and alerts/notifications. Integrations ### Which third-party tools and platforms does Rezolve AI integrate with? Rezolve AI integrates with 20 third-party tools and platforms, including Microsoft Teams, SharePoint, Microsoft Outlook, OneDrive, Microsoft Entra ID, Okta, Jira, and Google Drive. Its catalog also includes Box, Dropbox, Docusign, Freshdesk, Dynamics 365, Mailchimp, BambooHR, Gusto, Oracle PeopleSoft, and SAP Concur. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Rezolve AI offer? Rezolve AI provides live online sessions, webinars, documentation, and videos for team training. Live online sessions and webinars support guided instruction, while documentation and videos give self-paced reference material for learning features and reviewing setup steps when needed. Getting Started and Support ### What customer support options does Rezolve AI offer? Rezolve AI provides email/help desk, FAQ/forum, knowledge base, and phone support. Support details are limited in available user feedback, so no clear pattern emerges on response times or service quality. The listed channels suggest multiple ways to get help with setup, troubleshooting, and general product questions. ## Features AI summary Based on 5,070 Help Desk reviews Capterra reviewers highlight these as the features buyers care about most when choosing help desk software: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) Rezolve AI supports **Ticket Management** and **Service Level Agreement (SLA) Management**, giving support teams a clear way to organize incoming requests and track response commitments. However, it does not offer **Real-Time Notifications**. Instead, it provides **Alerts/Escalation** (**34%**) and **Reporting/Analytics** (**35%**), which can help teams stay aware of urgent issues and monitor service performance over time, helping businesses respond more consistently and meet support expectations. Reporting/Analytics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Branding 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Interaction Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Real-time Consumer-facing Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Rezolve AI 70 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Adaptive Learning: Intuitive interface and user-friendly design which seamlessly integrate with existing workflows - AI Agent Configuration: Define and manage the persona, response style, and functional scope of AI agents to suit different use cases and business processes. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autonomous Task Execution: Completes tasks independently without constant human intervention - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communications Management: Record and track all relevant internal and external communications - Customizable Branding: Add customized logos and colors to align with company branding - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Event Calendar: A list of events with their respective dates - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Integration into Third Party Applications: Embed/link applications into third party software so it can be accessed within a third party system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Investigation Management: Oversee people and resources to carry out an investigation - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Knowledge Base Integration: Connect to organizational knowledge repositories and databases - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - On Call Scheduling: Track and organize on-call shifts - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Predictive Analytics: Predict future data based on historical data sets - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Proactive Error Detection: Proactively detect errors or bugs, delivering actionable and team-oriented suggestions for remediation - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Security & Compliance: Maintain security, compliance, and data privacy protocols for all interactions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Training Management: Track employee/learner's progression through training programs - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.8 (9) 4.8 Based on 9 reviews ## Pricing Value for money 4.9 (7) ### Starting price Free trial available Value for money 4.9 (7) 4.9 Based on 7 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (8) 4.9 Based on 8 reviews ## User reviews Overall rating 4.8 Based on 9 reviews Filter by rating 5(7) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CB Casey B. CEO Banking ### "Great knowledge base and help desk tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 12, 2021 They have been a great company to work, extremely responsive to our request and continue to improve the system. Pros We are able to teach the system how to answer our employees questions. This in turn provides a much improved experience for our customers. The help desk also allows the IT staff to monitor and manage tickets. Cons As we have used to product and Resolve AI has made improvements, the product has improved and there are no major weaknesses for the purposes we use it for. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CW Cyrene W. SVP Operations & Technology Banking ### "True vendor/client partnership" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2021 Service has been excellent. The team at Rezolve understand the value in creating a true vendor/client partnership. We felt our suggestions were heard and feedback was encouraged to continuously improve the product. Pros We are a smaller company and wanted to add a simple ticket tracking system with virtual assistant to enhance our employee experience. It was a nice complement to the suite of Microsoft 365 applications and our first experience building out a knowledge base that was easily accessible by our end users. Cons We're still building out reporting features so we can manage service levels and metrics, however, Rezolve has been an excellent partner in listening to our feedback. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GC Gabe C. Chief Technology Officer Media Production ### "Excellent Value - Free up resources to work on higher value activities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2021 Rezolve.ai îs customer centric. Our service processes needed work and the Rezolve.ai team were there for us. Their people seek feedback, wanting to improve the product and make us successful. We have watched new features come out often. The product is delivering its promise. Pros As a production company, our employees may be working 7 days a week, 24-hours a day, anywhere in the world and our AI Bot self-service is available when our Corporate people are not. From a Corporate resource perspective, Rezolve.ai can answer most questions, freeing up time for our Corporate resources to deliver higher value activities to the business. From a technology perspective, Rezolve.ai is available through our web portal, mobile app, and Microsoft Teams via single-sign-on. We developed a custom brand to promote the service. Cons The platform is still growing and more features can be added. But, for the features currently available, the solution has great value and is easy to stand up. Reasons for choosing Rezolve AI We chose the product because of the value and because the Rezolve.ai wants to develop a long-term relationship, making sure our delivery model is successful. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Mitchell S. Executive Producer/Managing Director Information Technology and Services ### "Rezolve.ai has saved the day!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2021 Pros Rezolve.ai has been a great addition to our technology solutions. It has helped our employees get help within seconds without frustration. Their integration with MS Teams is pretty neat. Cons I can't really find anything, it's been an enjoyable, turnkey experience. Reasons for choosing Rezolve AI Ease of use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Sandeep S. CTO & CPO Information Technology and Services ### "Comprehensive Support System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 31, 2020 Pros Rezolve's chatbot driven employee support is very versatile - and understand our IT issues. Employees do not have to see or know about a ticketing system anymore - they just have to chat with the bot. Live chat feature is very helpful as well to get live agents involved in solving complex issues. Cons Nothing specific comes to my mind but once we complete function wise adoption we will launch a survey that get use feedback Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DP Dr Prasenjit B. Product Head Education Management ### "Rezolve.ai, a good service desk product " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 25, 2020 This became very ease-of-use to our support team which helps me a lot to reduce the workload of our team and distribute it properly. Pros This bot really helps me with its own AI enabled answers to solve several IT-related issues. Cons I was expecting more such kind of exciting features. But, yes, I guess the company is in a growing phase and would love to receive more interesting features in near future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Rajeev K. Founder/CEO Information Technology and Services ### "Effective way of managing employee requests.." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2020 Pros We are a Microsoft Teams shop so having the ability to manage employee requests on Teams totally makes sense. Resolve was simple to install and configure for our needs. It takes care of basic employee queries and requests that earlier were hard to track and keep people updated on. Love the interface. Cons Would like to see more features eg: employee bulletin board, birthdays. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Aalok S. Product Manager Financial Services ### "Megan Chatbot - Works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2020 \[SENSITIVE CONTENT HIDDEN\] engineering team has helped us get our chatbot up and running on a website. We generate quite a few leads every day and the conversion is very high of these leads. Pros Admin Dashboard, Knowledge Management, Teaching the ChatBot without getting Resolve.ai team involved. Cons The product does not have a developer API that integrates with our CRM however resolve.ai team will configure it internally. Alternatives considered [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/) Reasons for choosing Rezolve AI We felt a great synergy with Rezolve.ai team and the service they provided us to get us up and running. The price was right for our use case. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Marcus C. Application Support Analyst Financial Services ### "Rezolve is a fforce multiplier!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 21, 2020 The bot is very handy in reducing the workload to our support teams - I mentioned it's like a force multiplier and it really is because the call volume and help desk tickets has been greatly reduced allowing our support teams to actually work on more important problems and track trending issues. Pros This bot has really helped with answering the most basic of questions that flood our help desk and product support queues. Cons Nothing at the moment, it's a growing product with some scale issues but the development team is always willing to jump in and assist us with fixes and suggestions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/233152/Rezolve-AI/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.