# Rezolve AI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rezolve AI the right Help Desk solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233152/Rezolve-AI/reviews --- Rezolve AI 4.8 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Reviews of Rezolve AI Ease of use 5.0 Customer Service 4.9 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Aalok S. Product Manager Financial Services Used the software for: 2+ years ### "Megan Chatbot - Works" November 24, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] engineering team has helped us get our chatbot up and running on a website. We generate quite a few leads every day and the conversion is very high of these leads. Pros Admin Dashboard, Knowledge Management, Teaching the ChatBot without getting Resolve.ai team involved. Cons The product does not have a developer API that integrates with our CRM however resolve.ai team will configure it internally. Alternatives considered [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/) Reason for choosing Rezolve AI We felt a great synergy with Rezolve.ai team and the service they provided us to get us up and running. The price was right for our use case. Review Source GC Gabe C. Chief Technology Officer Media Production Used the software for: 2+ years ### "Excellent Value - Free up resources to work on higher value activities" October 4, 2021 5.0 Rezolve.ai îs customer centric. Our service processes needed work and the Rezolve.ai team were there for us. Their people seek feedback, wanting to improve the product and make us successful. We have watched new features come out often. The product is delivering its promise. Pros As a production company, our employees may be working 7 days a week, 24-hours a day, anywhere in the world and our AI Bot self-service is available when our Corporate people are not. From a Corporate resource perspective, Rezolve.ai can answer most questions, freeing up time for our Corporate resources to deliver higher value activities to the business. From a technology perspective, Rezolve.ai is available through our web portal, mobile app, and Microsoft Teams via single-sign-on. We developed a custom brand to promote the service. Cons The platform is still growing and more features can be added. But, for the features currently available, the solution has great value and is easy to stand up. Reason for choosing Rezolve AI We chose the product because of the value and because the Rezolve.ai wants to develop a long-term relationship, making sure our delivery model is successful. Review Source DPB Dr Prasenjit B. Product Head Education Management Used the software for: Less than 6 months ### "Rezolve.ai, a good service desk product " November 25, 2020 4.0 This became very ease-of-use to our support team which helps me a lot to reduce the workload of our team and distribute it properly. Pros This bot really helps me with its own AI enabled answers to solve several IT-related issues. Cons I was expecting more such kind of exciting features. But, yes, I guess the company is in a growing phase and would love to receive more interesting features in near future. Review Source CB Casey B. CEO Banking Used the software for: 1-2 years ### "Great knowledge base and help desk tool" October 12, 2021 5.0 They have been a great company to work, extremely responsive to our request and continue to improve the system. Pros We are able to teach the system how to answer our employees questions. This in turn provides a much improved experience for our customers. The help desk also allows the IT staff to monitor and manage tickets. Cons As we have used to product and Resolve AI has made improvements, the product has improved and there are no major weaknesses for the purposes we use it for. Review Source MC Marcus C. Application Support Analyst Financial Services Used the software for: 2+ years ### "Rezolve is a fforce multiplier!" November 21, 2020 5.0 The bot is very handy in reducing the workload to our support teams - I mentioned it's like a force multiplier and it really is because the call volume and help desk tickets has been greatly reduced allowing our support teams to actually work on more important problems and track trending issues. Pros This bot has really helped with answering the most basic of questions that flood our help desk and product support queues. Cons Nothing at the moment, it's a growing product with some scale issues but the development team is always willing to jump in and assist us with fixes and suggestions. Review Source CW Cyrene W. SVP Operations & Technology Banking Used the software for: 6-12 months ### "True vendor/client partnership" October 7, 2021 4.0 Service has been excellent. The team at Rezolve understand the value in creating a true vendor/client partnership. We felt our suggestions were heard and feedback was encouraged to continuously improve the product. Pros We are a smaller company and wanted to add a simple ticket tracking system with virtual assistant to enhance our employee experience. It was a nice complement to the suite of Microsoft 365 applications and our first experience building out a knowledge base that was easily accessible by our end users. Cons We're still building out reporting features so we can manage service levels and metrics, however, Rezolve has been an excellent partner in listening to our feedback. Review Source SS Sandeep S. CTO & CPO Information Technology and Services Used the software for: 6-12 months ### "Comprehensive Support System" December 31, 2020 5.0 Pros Rezolve's chatbot driven employee support is very versatile - and understand our IT issues. Employees do not have to see or know about a ticketing system anymore - they just have to chat with the bot. Live chat feature is very helpful as well to get live agents involved in solving complex issues. Cons Nothing specific comes to my mind but once we complete function wise adoption we will launch a survey that get use feedback Review Source MS Mitchell S. Executive Producer/Managing Director Information Technology and Services Used the software for: 6-12 months ### "Rezolve.ai has saved the day!" January 4, 2021 5.0 Pros Rezolve.ai has been a great addition to our technology solutions. It has helped our employees get help within seconds without frustration. Their integration with MS Teams is pretty neat. Cons I can't really find anything, it's been an enjoyable, turnkey experience. Reason for choosing Rezolve AI Ease of use. Review Source RK Rajeev K. Founder/CEO Information Technology and Services Used the software for: Less than 6 months ### "Effective way of managing employee requests.." November 25, 2020 5.0 Pros We are a Microsoft Teams shop so having the ability to manage employee requests on Teams totally makes sense. Resolve was simple to install and configure for our needs. It takes care of basic employee queries and requests that earlier were hard to track and keep people updated on. Love the interface. Cons Would like to see more features eg: employee bulletin board, birthdays. 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