# ATX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ATX the right Tax Practice Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233241/ATX/reviews --- ATX 2.9 (11) [View alternatives](https://www.capterra.com/p/233241/ATX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ATX Ease of use 3.7 Customer Service 2.5 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FP Franchesca P. Accountant Accounting Used the software for: 2+ years ### "EA, Tax Preparer" February 10, 2026 3.0 It is ok. ATX had a sales rep that called and wanted to meet my needs. The last few years they raised the prices and don't have plans for small businesses. Pros Ease to Use for a Tax Preparer that is used to the Forms. I have had the software for over 10 years and it is comfortable to navigate through out the Tax Forms in a Tax Return. They are all located on the side once you open a tax return. Cons Value for the price is to high. Customer Support is terrible. Hard to get in touch with a representative and they are hesitant to help. I have purchased the software for over 10 years. Review Source TD Traci D. Owner Accounting Used the software for: 2+ years ### "ATX software" January 24, 2025 5.0 I have used ATX since 2008 and have been very satisfied with them and their support team. Pros They are reliable and always up to date with the current tax laws. Cons Would love for them to have an online version. Switched from [ProSeries Tax](https://www.capterra.com/p/249725/Intuit-ProSeries-Tax/) The cost and the lack of customer support with ProSeries Review Source MB Marjorie B. Admin Accounting Used the software for: 2+ years ### "Business Manager" January 5, 2026 3.0 I have used the software for over ten years and am very disappointed that I will no longer be able to use the Software for the business transactions that I do. I have found a new software and hope to move all transactions to the new platform next year. Pros I do like the ATX software, it is easy to use. The software has been great until 2024 when the state that we work in changed the forms and hte process. Cons Customer Service is no longer the best now we experience long wait times or just chat when you need a person to help you work through an issue. Alternatives considered [ProSeries Tax](https://www.capterra.com/p/249725/Intuit-ProSeries-Tax/) Reason for choosing ATX When I selected the product 10 years ago it was cost effective, user friendly and the customer service was great. Now down to the sales person they lack the personal customer attitude. Review Source MB Mary B. CPA Accounting Used the software for: 2+ years ### "Mary, CPA" September 7, 2023 5.0 I really appreciate the value of ATX. I pay a flat fee regardless of how many returns I efile and all the forms I need are available to me. I am amazed at how in depth this system is. Pros It is fairly easy to figure out once you get into the system. I appreciate that the rollover feature is simple and updates all the information I need. Cons Some features are difficult to figure out which box needs to be checked to make the system calculate the outcome correctly. Also, the bank information is not saved when there is no refund. Also, the preparer info does not rollover to the next year which is somewhat frustrating as I am the only preparer and nothing changes year to year, but I still have to input that information. Review Source NG Natalie G. Owner Accounting Used the software for: 2+ years ### "They are just too big for a small tax prep office" March 24, 2023 5.0 I've used ATX since 2008 Pros I had no complaints other than cost was just rising and rising Cons The program can do so much more than I need it to do. It is therefore priced itself out of my range Review Source NS Natalie S. Partner Accounting Used the software for: 2+ years ### "ATX quality has declined over the years" September 22, 2022 1.0 I have been using ATX since 2004, but switching for 2022. Overall the price was reasonable, but they tack on additional fees. We have always purchased the total tax office, but that is not total. They charge additional fees for filing 1099s up to a fee, usually $150, but then after the filing deadline, they charge additional fees for filing 1099s. They also charge additional fees if filing prior year returns even though we paid for the prior year total tax office. They keep charging these extra fees which get to be annoying. Pros ATX is easy to use and provides form based input so you can see the results immediately. Although the tax calculation is not always updated properly and you have to close and re-open the return to get the calculation to propagate sometimes. Cons The software crashes periodically. It has really gotten worse over the last 2 years and just shuts down. The software does keep it sync with the sister customer database of CCH iFirm. We have to re-establish the sync about every two weeks by removing the link and re-establishing the link. The base information input screen changed drastically for 2021 tax filing year and you can't create just a simple information sheet for filing Texas Franchise return without linking it to federal return. However you cannot have multiple state Franchise entities on the same Federal return, so then you have to create a duplicate Federal return and just not file the federal. Very messy. Customer service has dramatically declined and tickets don't get worked. You have to call and be on hold for considerable amount of time, and then when you get someone, it takes them so long to go through their script of trying to resolve the problem before they finally either say they have to get someone else that is qualified to address this or find the KB article that provides the work around. Very painful to go through this every time. Alternatives considered [Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/)[ProSeries Tax](https://www.capterra.com/p/249725/Intuit-ProSeries-Tax/) Reason for choosing ATX Originally the ease of use and look and feel of the software, that has changed over the years. Review Source AP Amy P. Accountant Accounting Used the software for: 6-12 months ### "Not a user friendly tax software at all " February 22, 2024 2.0 Not worth the money at all, will consider switch back to tax act professional- way better software Pros Option to efiling my S corp for new mexico Cons Check returns - not that great, doesn’t remind you about missing credit Auto save was not choose until someone show you, so I got kicked out several time and lost everything Customer services are not friendly, just tell you go to training After you enter the vendor- it’s doesn’t save so you have to enter like 10 times if you happen to have 10 W2G Reason for choosing ATX Just function of efiling and reputation Switched from [TaxAct Professional](https://www.capterra.com/p/230242/TaxAct-Professional/) Efiling the state option- taxact will not let me efiling state scorp Review Source GG George G. CPA Accounting Used the software for: 2+ years ### "Not A Software you rely on" April 4, 2024 1.0 I only used ATX for the price but, you get what you paid for. I am not impressed with ATX and finding different solution even with more money will help increasing the client’s retention ratio. Pros ATX updates and downloads are easy and smooth, data entry is not that bad on Federal forms, you just cross your figures that those amounts transfer correctly to the States. Generally, it is good for W2 with one state tax return other than that I will highly suggest move to different solution if have mid to high complex return for the sake of client retention. Cons Don’t get me started, ATX is not the software you depend on, ATX will play a role in expediting loosing clients due to inaccuracy. You enter a % and think it will calculate, which in a lost of cases it will not, and if you call support, they will give you the run around. If you do multi States in ATX, you have to review all lines and forms to make sure all amounts are transferred correctly, I do have few cases that I sent to support inquiring about wrong amounts entered that was an old tax codes for the year and the answer is they will send it for development, WHAT, after tax season imagine how many notices will be sent to clients that I will take the burden to fix due to ATX errors and issues. Alternatives considered [CS Professional Suite](https://www.capterra.com/p/89836/CS-Professional-Suite/)[ProSeries Tax](https://www.capterra.com/p/249725/Intuit-ProSeries-Tax/) Reason for choosing ATX Olny for the price, but I should of go with more money options Review Source PH Paul H. Managing Member Accounting Used the software for: 2+ years ### "Horrible customer service" February 10, 2026 2.0 All of my attempts to switch my billing to a new card have failed. All of my attempts to correct my EFIN data have failed. They had my account for my new company tied to a former employer and that has only recently been corrected after 6 days. Pros Program works reasonably well for the price. Modestly priced, includes features like remote signatures and linking K-1 data to 1040s. Cons Customer Support/Service is horrible. I have been waiting 7 days for them to correct my EFIN data, and still nothing despite sending it 3 times. Review Source NT Nathaniel T. PRESIDENT Accounting Used the software for: 2+ years ### "President" July 13, 2023 1.0 Error, but mostly processing return to slow Pros The price was my main focus in buying ATX, nearly 20 years ago. Also it was very easy to use. However, the quality of the product seems to decreased from year to year. 2022 ATX was the worst. By plan is to change comapny for the 2023 tax season Cons Very slow in processing returns. For example, revewiig returns for efiling take a long time Review Source OC Owen C. Owner Information Technology and Services Used the software for: 2+ years ### "Atx" May 26, 2022 4.0 My customers love it, but it is not for novices to install and make work. Pros Does much for the CPAs I support as their IT person. Cons Technical support needs work. I believe I was more knowledgeable about networking. Reason for choosing ATX Better product Review Source Similar Products Featured