--- title: "Vrbo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vrbo Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more." source_url: "https://www.capterra.com/p/233391/Vrbo/" page_type: "product" language: "en" --- # Vrbo Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Vrbo ## What is Vrbo? Cloud-based solution that enables businesses to list and manage rental properties, bookings, listings, customers, and more. ## What is Vrbo used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 110 user reviews Reviews sentiment Positive 77% Neutral 4% Negative 19% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Vacation Rental / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vrbo?[Manage this product listing](https://www.g2.com/products/vrbo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vrbo 3.9 (110) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (110) Ease Of Use 4.6 (1,623) Value For Money 3.7 (95) Value For Money 4.6 (1,549) Customer Service 3.5 (93) Customer Service 4.7 (1,591) ## Vrbo alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (548)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Breezeway](https://www.capterra.com/p/186514/Breezeway/) [4.6 (196)](https://www.capterra.com/p/186514/Breezeway/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/186514/Breezeway/) [View all alternatives](https://www.capterra.com/p/233391/Vrbo/alternatives/) ## FAQs about Vrbo Overview ### What problems does Vrbo solve? Vrbo solves the hassle of finding whole-home rentals that fit group size, budget, location, and amenity needs without endless browsing across scattered listings. Families, travel planners, students, and property managers use it to filter options quickly, compare availability, review photos and feedback, book stays, and communicate directly with guests or hosts. Answer based on 65 reviews Overview ### Which roles and teams benefit most from Vrbo? Vrbo is most used by property owners, property managers, and real estate professionals who need to market vacation rentals, manage bookings, and communicate with guests. Small-business leaders, office managers, and accounting teams also benefit from handling listing operations, coordinating stays, tracking payments, and overseeing rental revenue efficiently. Answer based on 110 reviews Overview ### What company size and industries is Vrbo built for? Vrbo is built primarily for small businesses in hospitality, with 91% of reviewers from small companies and Hospitality leading at 15%. It also serves Real Estate at 14%, with limited use among enterprises at 6% and midsize businesses at 3%, mainly for vacation rental operations. Answer based on 110 reviews Features and Usability ### What are the key features of Vrbo? Vrbo includes core vacation rental search and online booking features, with map-based browsing, date and amenity filters, and full-property listings. Differentiating features include guest communications with hosts, booking management, pricing display during checkout, Boards for saving and sharing properties, and channel management for property owners using external calendars or PMS tools. Answer based on 65 reviews Overview ### How does Vrbo work with property owners and hosts? Vrbo connects travelers directly with property owners and managers, making it easy to compare homes and message hosts. Many families find responsive owners and accurate stays, but support can feel limited when hosts are unresponsive, listings are misleading, or refund disputes arise, leaving travelers dependent on owner cooperation. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does Vrbo integrate with? Vrbo integrates with Escapia and Hostaway for property management and channel management workflows. Escapia appears most often in reviewer mentions, while Hostaway supports automated messaging and pricing connections across OTAs. These integrations cover core vacation rental operations and listing management. Answer based on 7 reviews Getting Started and Support ### What customer support options does Vrbo offer, and how do users rate the experience? Vrbo offers email/help desk support. User feedback on support is mixed: some describe the team as helpful and easy to work with, while many report slow responses, weak follow-through, unresolved tickets, and limited help during urgent property, refund, or scam-related problems. Answer based on 21 reviews Features and Usability ### How easy is it to book on Vrbo? Vrbo makes booking simple for many travelers with clear listings, filters, and full-home rentals that suit families and groups. The process usually feels straightforward, and some hosts confirm quickly, but pricing clarity, stale availability, missing check-in details, and weak support during booking problems remain recurring concerns. Answer based on 32 reviews Bugs and issues ### Does Vrbo have app or website issues? Vrbo shows recurring app and website problems that frustrate both travelers and property managers. Common complaints include slow pages, mobile glitches, login and verification issues, and hard-to-resolve support tickets. Some users still find the desktop site workable and say improvements have reduced crashes, but reliability remains inconsistent. Answer based on 24 reviews ## Who uses Vrbo? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 3,980 Vacation Rental reviews Capterra reviewers highlight these as the features buyers value most when choosing vacation rental software: - **Calendar Management** (**70%** of reviewers rated this feature as critical) - **Data Synchronization** (**66%**) - **Reservations Management** (**67%**) Vrbo includes other capabilities that reviewers also consider important, such as **Online Booking** (**65%**) and **Guest Communications** (**59%**). Together, these features help property managers accept bookings more easily, stay in touch with guests before and during each stay, and provide teams with a more efficient way to manage the rental experience. Online Booking 4.1 (92) 82.61% of 92 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Guest Communications 3.9 (71) 81.69% of 71 reviewers that rated this feature as important or highly important Communicate with guests directly within the system For Vacation Rentals 4.1 (74) 83.78% of 74 reviewers that rated this feature as important or highly important Designed for vacation rentals Activity Dashboard 3.8 (60) 68.33% of 60 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Channel Management 3.4 (44) 56.82% of 44 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Property Management 3.8 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Add, view, and edit details of all properties managed by an agency that are available for sale or rent Vrbo 6 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - For Vacation Rentals: Designed for vacation rentals - Guest Communications: Communicate with guests directly within the system - Online Booking: Book meetings and appointments through a website or digital platform - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent --- Get Advice We can help you find the software with the features you need. Features 4.1 (110) 4.1 Based on 110 reviews ## Pricing Value for money 3.7 (95) ### Starting price Free trial not available Value for money 3.7 (95) 3.7 Based on 95 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (93) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (93) 3.5 Based on 93 reviews ## User reviews Overall rating 3.9 Based on 110 reviews Filter by rating 5(58) 4(27) 3(4) 2(1) 1(20) Mentioned topic Sorted by most recent Steve M. Owner and Operator Real Estate ### "Good Tech, Bad Customer Support" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 July 21, 2026 Mediocre and I would recommend diversifying to include usage of other tools beyond VRBO. The customer support leaves a lot to be desired when working with VRBO. Pros I thought it was pretty intuitive to use the platform itself. I enjoy the automation and repeatability within the platform. Cons Customer support. Takes forever to get attention to a matter, long wait times on the phone (and email), and they do not provide resolution to the actual stated problems. It's more of a numbers game of hitting ticket close rates versus actually resolving issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZP Zeke P. Sales Accounting ### "414 Langtons Landing South Toledo Bend Host " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 15, 2026 Not the greatest. The host was the main problem. The host of Property \[sensitive content hidden\] was ridiculous about not even letting us use the property after she has the money. Pros I like booking the room was easy enough, and I’ve used before. I would’ve used them again, but after this experience no I will not. There’s other platforms for air bnb rentals Cons I booked a room were expecting nasty rain and was seeing if I could cancel for a partial refund. I canceled to determine that and was told policy of no refund. Fine with that and I would just take the room. The host refused refund and will not let me use the room either. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Alice M. Owner Arts and Crafts ### "Great service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 13, 2026 I would definitely look on here first. I love all the choices and can find something anywhere I plan on going. Pros It’s easy to shop for a house to rent in any location. You can go big or small. We have used it 5 times and have always been pleased. Cons Only one comes to mind, one rental was advertised as having air conditioning and didn’t but in Portland OR area most homes do not have it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Jim R. Owner Hospitality ### "Reality check with hopeful expectations!" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 10, 2026 Regarding my reservation at Property 3702532 (Unit ID 4276677), booked Jan 7–Mar 4, 2026 for 2 adults: Upon arrival, the unit did not match the Vrbo listing and was not in acceptable condition. There was an odor of mold/grease, the floor was slippery, furniture was stained and ripped, kitchen cabinets had grease/lint buildup, and the A/C unit was unsecured with exposed wiring. A TV was mounted over the window in an improvised way. Photos are attached showing the condition and misrepresentation. Additionally, we did not receive the address or access code until 4:15 PM, after check-in time, and only after contacting the host. Due to these issues, I am requesting a resolution/refund. Please confirm receipt and advise on next steps. Photos attached. Pros They first took our call but as yet there has been no response since our last conversation with them. Cons No follow up from host or VRBO. We have reached out to both parties on numerous occasions but neither taking responsibility. Switched from [Booking.com for Business](https://www.capterra.com/p/10032906/Booking-com-for-Business/) Better safe guards for costumers and staff to help negotiate with host. As yet the host has not communicated with us!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ITORO E. Senior Account Manager Hospitality ### "Vrbo is a great hospital destination " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 10, 2025 With Vrbo, I was able to get reservations confirmed within 24 hours and got almost instant customer support for post reservation request. Pros with Vrbo travel hotel reservations gets easier with great customer support and flexible policies and payments processes. Cons Sometimes looks like a clone of other expedia related products. And lacks some forms of originality aside from its unique colour themes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kim S. Self Consumer Goods ### "Renters Beware " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 22, 2025 Rented a lovely flat in Paris for 2 nights. On our first night, contaminated, foul smelling water came up from shower drain flooding the bathroom, toilet area and spilled into the kitchen. Naturally, We laid towels down to soak up the water. We ended up on the phone / email for ~ 3 hours off and on (til 2 am) with VRBO. VRBO said we need to contact home owner / property manager with no response - property was managed by a 3rd party. We sent pictures to VRBO. Property was unsafe and uninhabitable due to contaminated standing water. We had to move out and find other accommodations for our second night. Our incident was escalated internally to VRBO. I asked for reimbursement for second night because we had to leave the property. Not only did VRBO say no, but basically told me that they did not have sufficient proof of the incident - basically they accused me of lying about what happened. They implied that I could have soaked towels and threw them on the floor. This property also listed an air conditioner and washer - neither were present. I recommended to VRBO that they pull the listing until the issue is mitigated. I also purchased insurance through the VRBO app - useless! It does not cover the erroneous listing or the lack of maintenance of the listing. Bottom line - renters beware. VRBO is not there to support or help the renter - they don't care. I was told they could not provide a refund because of lack of proof and that they could be sued by the owner of the property. Pros There was a wide variety of properties that were easily identified by location. Filters made it easy to target applicable properties Cons VRBO and property management Customer Support was lacking after booking and during our stay. After booking - I received no communication from property management despite multiple inquiries using the VRBO app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Mike J. Sales and Marketing Chemicals ### "My $1322 rental balooned to $1926 at checkout " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 16, 2025 When I saw pricing labeled “Total, all fees included,” I reasonably assumed the amount shown was final. Instead, my $1,322 rental ballooned to $1,926.60—a 40% increase—after hidden charges like a cleaning fee, damage waiver, service fee, and taxes were added. The claim of “all fees included” was directly contradicted by these add-ons. Taxes were especially misleading. VRBO claimed they couldn’t calculate them until checkout, which is simply false. My Marriott Bonvoy app has consistently included accurate tax estimates for over 300 bookings. These properties don’t move, and taxes are a predictable percentage. I was deeply put off by the experience and have committed never to use VRBO again. I now consider it a personal mission to warn others and advocate for transparent pricing. There was also an offer of a $200 discount if I opened a charge card account, this disappered in the billing statement, but a very similar amount was charged as a service fee. What service? It was an electronic transaction, and I did the entry. Service fee is BS, it is just a fee added on to a price that supposedly was all fees included. Pros Wide Selection of propereties and since I had used VRBO successfully and repeatedly in the past I did not shop and compare. Cons Misleading pricing, the ad stated clearly two specific statements that would lead me to believe the cost was much lower. These are Total Price (indicating total), all fees added (yet I had $368.00 in charges labeled as fees). There were popup banners boasting total all fee included pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Mathew J. CEO President Health, Wellness and Fitness ### "Booked but NOT Booked Nightmare" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 27, 2025 So I booked a home for our extended family of 8 for a wedding. My sister-in-law from out of state came with her family for this joyous occasion. A week before our rental I continued to receive emails about my rental, including the door code and instructions. Yet when we arrived, the door code was not working. We texted the host via the app but no response. I finally called and someone answered. I explained that the door code was not working. After a pause, he stated that he sold that property 6 MONTHS ago. I then was left to contact Vrbo support. After a half hour support via chat stated that the home was not available for rental since the owner sold the property. Mind you, I booked this property 2 months prior. I was then told by Vrbo that I would receive a refund and that I would be called to help make alternative arrangements. I never received a call, even after the whole weekend trip was finished I never received a call to help with accommodations. I ended up finding 2 rooms last minute for 5 of our party while my wife and daughter stayed at a friends home. The additional cost of the hotel rooms ended up being over $1100. Long story short, after contacting Vrbo support and literally going back and forth for a few weeks, they offered to reimburse me $500 and $250 in One Key cash. I asked for $500 in One Key Cash but they refused. What good is Vrbo if you can't trust the process. Our wedding family gathering turned into us being separated and put a damper on our weekend. We will never again being booking on Vrbo and I suggest everyone the same or you may experience what we did. Thank God we were not out of the country or that would have been a total nightmare. Pros Easy to use via the App. I was able to communicate with customer service via the app. You can also communicate to the host via the app Cons Horrible Customer Service. I was promised a call to help me make alternative arrangments after the Vrbo we reserved was 'not available' because the home was sold. We were told via the app from customer service that someone would call us to help make alternative arrangements but it never happened. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YS Yvonne S. Physician Hospital & Health Care ### "\[sensitive content hidden\] is a host to avoid" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 23, 2025 Pros This is a service to contact hosts who vary in quality- it does not provide support. It could be useful if you find a good host. Cons Please avoid hosts \[sensitive content hidden\]. They promise they will get back to you and do not respond. They told me to cancel after I asked them why they had not responded knowing that I would not get a refund. Then they stopped answering again. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Brittany R. Office Manager Veterinary ### "Vrbo Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 19, 2025 Pros Vrbo makes it quick and easy to book a rental. They let you narrow down search parameters to find the perfect rental! Cons The process for paying for your rental could use some work The last two properties I have rented will not let me pay the full balance at one time, or early. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/233391/Vrbo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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