# Vrbo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Vrbo Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more. Source: https://www.capterra.com/p/233391/Vrbo --- # Vrbo Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Vrbo ## What is Vrbo? Cloud-based solution that enables businesses to list and manage rental properties, bookings, listings, customers, and more. ## What is Vrbo used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 109 user reviews Reviews sentiment Positive 78% Neutral 4% Negative 18% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Vacation Rental / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vrbo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.expediagroup.com/home/default.aspx&name=Vrbo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vrbo 3.9 (109) VS. [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting Price Contact vendor Starting Price $23 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (109) Ease Of Use 4.4 (480) Value For Money 3.7 (94) Value For Money 4.2 (460) Customer Service 3.6 (92) Customer Service 4.3 (467) ## Vrbo alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (266)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (190)](https://www.capterra.com/p/117297/GuestWisely/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233391/Vrbo/alternatives/) ## FAQs about Vrbo Overview ### What problems does Vrbo solve? Vrbo solves the hassle of finding whole-home rentals that fit group size, budget, location, and amenity needs. It streamlines trip planning with detailed photos, reviews, maps, availability calendars, and direct booking. Families, student groups, business travelers, and property managers benefit from easier accommodation selection, guest communication, and listing distribution. Answer based on 64 reviews Overview ### Which roles and teams benefit most from Vrbo? Vrbo is most used by property owners, property managers, and real estate professionals who need to market vacation rentals, manage bookings, and communicate with guests efficiently. Business leaders, office administrators, and finance managers also benefit from overseeing rental operations, coordinating schedules, and tracking revenue from short-term property stays. Answer based on 108 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Vrbo built for? Vrbo serves small businesses first, with 91% of reviewers from that segment, and is used most in Hospitality at 15%. It also has traction in Real Estate at 13% and Marketing and Advertising at 6%, with lighter use among enterprise firms at 6% and midsize businesses at 3% for vacation rental management. Answer based on 108 reviews Features and Usability ### What are the key features of Vrbo? Vrbo offers core vacation rental features such as online booking, booking management, property management, and guest communications. Reviewers most often mention searchable whole-home listings, map-based and amenity filters, pricing and availability calendars, and direct host contact. Differentiating features include channel management integrations and trip-planning tools like saved Boards and area exploration. Answer based on 64 reviews Overview ### How does Vrbo work with property owners? Vrbo connects travelers directly with property owners and managers, which helps with questions, trip details, and finding unique vacation homes. Many families like the owner communication and search tools, but support can feel limited when hosts are unresponsive, listings are inaccurate, or travelers need Vrbo to step in during disputes. Answer based on 24 reviews Limitations ### Does Vrbo have app or website bugs? Vrbo works well for some travelers on desktop, but bug and usability complaints appear often, especially on mobile. Users mention slow pages, login problems, app crashes, and cluttered browsing, while some say recent updates improved stability. When issues happen, resolution can depend heavily on support response time and escalation. Answer based on 23 reviews Integrations ### Which third-party tools and platforms does Vrbo integrate with? Vrbo integrates with channel management and property management tools such as Hostaway and Escapia. These third-party connections support listing management, automated messaging, and pricing workflows across rental operations. Answer based on 7 reviews Getting Started and Support ### What customer support options does Vrbo offer, and how do users rate the experience? Vrbo offers email/help desk support. User feedback on support is mixed: some describe the customer service team as responsive and helpful, while many report difficulty getting clear answers, limited follow-through on property disputes or refunds, and cases that required escalation without timely resolution. Answer based on 20 reviews Features and Usability ### How easy is it to book a stay on Vrbo? Vrbo makes booking straightforward for many travelers with clear property filters, full-home rentals, and connections to some property management systems. Families and group travelers often like the privacy and broad selection, though some users report unclear final pricing, outdated availability, delayed check-in details, and uneven post-booking support. Answer based on 31 reviews ## Who uses Vrbo? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 109 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 109 reviews Administrative 39% Administrative 39% Entrepreneurs/ Owners 11% Health & Medical 8% Marketing 5% Others 37% Top industries Based on 109 reviews Hospitality 37% Real Estate 29% Religious Institutions 12% Marketing and Advertising 12% Other 10% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 4.1 (91) 82.42% of 91 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform For Vacation Rentals 4.1 (73) 83.56% of 73 reviewers that rated this feature as important or highly important Designed for vacation rentals Guest Communications 3.9 (70) 81.43% of 70 reviewers that rated this feature as important or highly important Communicate with guests directly within the system Activity Dashboard 3.8 (60) 68.33% of 60 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Channel Management 3.4 (44) 56.82% of 44 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Property Management 4.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Add, view, and edit details of all properties managed by an agency that are available for sale or rent Vrbo 6 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Manage various distribution channels, build relations with channel partners, and track their performance Designed for vacation rentals Communicate with guests directly within the system Book meetings and appointments through a website or digital platform Add, view, and edit details of all properties managed by an agency that are available for sale or rent Get Advice We can help you find the software with the features you need. Features 4.1 (109) 4.1 Based on 109 reviews ## Pricing Value for money 3.7 (94) ### Starting price Free trial not available Value for money 3.7 (94) 3.7 Based on 94 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (92) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (92) 3.6 Based on 92 reviews ## User reviews Overall rating 3.9 Based on 109 reviews Filter by rating 5(58) 4(27) 3(4) 2(0) 1(20) Mentioned topic Sorted by most recent ZP Zeke P. Sales Accounting ### "414 Langtons Landing South Toledo Bend Host " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 15, 2026 Not the greatest. The host was the main problem. The host of Property \[sensitive content hidden\] was ridiculous about not even letting us use the property after she has the money. Pros I like booking the room was easy enough, and I’ve used before. I would’ve used them again, but after this experience no I will not. There’s other platforms for air bnb rentals Cons I booked a room were expecting nasty rain and was seeing if I could cancel for a partial refund. I canceled to determine that and was told policy of no refund. Fine with that and I would just take the room. The host refused refund and will not let me use the room either. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Alice M. Owner Arts and Crafts ### "Great service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 13, 2026 I would definitely look on here first. I love all the choices and can find something anywhere I plan on going. Pros It’s easy to shop for a house to rent in any location. You can go big or small. We have used it 5 times and have always been pleased. Cons Only one comes to mind, one rental was advertised as having air conditioning and didn’t but in Portland OR area most homes do not have it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Jim R. Owner Hospitality ### "Reality check with hopeful expectations!" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 10, 2026 Regarding my reservation at Property 3702532 (Unit ID 4276677), booked Jan 7–Mar 4, 2026 for 2 adults: Upon arrival, the unit did not match the Vrbo listing and was not in acceptable condition. There was an odor of mold/grease, the floor was slippery, furniture was stained and ripped, kitchen cabinets had grease/lint buildup, and the A/C unit was unsecured with exposed wiring. A TV was mounted over the window in an improvised way. Photos are attached showing the condition and misrepresentation. Additionally, we did not receive the address or access code until 4:15 PM, after check-in time, and only after contacting the host. Due to these issues, I am requesting a resolution/refund. Please confirm receipt and advise on next steps. Photos attached. Pros They first took our call but as yet there has been no response since our last conversation with them. Cons No follow up from host or VRBO. We have reached out to both parties on numerous occasions but neither taking responsibility. Switched from [Booking.com for Business](https://www.capterra.com/p/10032906/Booking-com-for-Business/) Better safe guards for costumers and staff to help negotiate with host. As yet the host has not communicated with us!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ITORO E. Senior Account Manager Hospitality ### "Vrbo is a great hospital destination " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 10, 2025 With Vrbo, I was able to get reservations confirmed within 24 hours and got almost instant customer support for post reservation request. Pros with Vrbo travel hotel reservations gets easier with great customer support and flexible policies and payments processes. Cons Sometimes looks like a clone of other expedia related products. And lacks some forms of originality aside from its unique colour themes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kim S. Self Consumer Goods ### "Renters Beware " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 22, 2025 Rented a lovely flat in Paris for 2 nights. On our first night, contaminated, foul smelling water came up from shower drain flooding the bathroom, toilet area and spilled into the kitchen. Naturally, We laid towels down to soak up the water. We ended up on the phone / email for ~ 3 hours off and on (til 2 am) with VRBO. VRBO said we need to contact home owner / property manager with no response - property was managed by a 3rd party. We sent pictures to VRBO. Property was unsafe and uninhabitable due to contaminated standing water. We had to move out and find other accommodations for our second night. Our incident was escalated internally to VRBO. I asked for reimbursement for second night because we had to leave the property. Not only did VRBO say no, but basically told me that they did not have sufficient proof of the incident - basically they accused me of lying about what happened. They implied that I could have soaked towels and threw them on the floor. This property also listed an air conditioner and washer - neither were present. I recommended to VRBO that they pull the listing until the issue is mitigated. I also purchased insurance through the VRBO app - useless! It does not cover the erroneous listing or the lack of maintenance of the listing. Bottom line - renters beware. VRBO is not there to support or help the renter - they don't care. I was told they could not provide a refund because of lack of proof and that they could be sued by the owner of the property. Pros There was a wide variety of properties that were easily identified by location. Filters made it easy to target applicable properties Cons VRBO and property management Customer Support was lacking after booking and during our stay. After booking - I received no communication from property management despite multiple inquiries using the VRBO app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Mike J. Sales and Marketing Chemicals ### "My $1322 rental balooned to $1926 at checkout " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 16, 2025 When I saw pricing labeled “Total, all fees included,” I reasonably assumed the amount shown was final. Instead, my $1,322 rental ballooned to $1,926.60—a 40% increase—after hidden charges like a cleaning fee, damage waiver, service fee, and taxes were added. The claim of “all fees included” was directly contradicted by these add-ons. Taxes were especially misleading. VRBO claimed they couldn’t calculate them until checkout, which is simply false. My Marriott Bonvoy app has consistently included accurate tax estimates for over 300 bookings. These properties don’t move, and taxes are a predictable percentage. I was deeply put off by the experience and have committed never to use VRBO again. I now consider it a personal mission to warn others and advocate for transparent pricing. There was also an offer of a $200 discount if I opened a charge card account, this disappered in the billing statement, but a very similar amount was charged as a service fee. What service? It was an electronic transaction, and I did the entry. Service fee is BS, it is just a fee added on to a price that supposedly was all fees included. Pros Wide Selection of propereties and since I had used VRBO successfully and repeatedly in the past I did not shop and compare. Cons Misleading pricing, the ad stated clearly two specific statements that would lead me to believe the cost was much lower. These are Total Price (indicating total), all fees added (yet I had $368.00 in charges labeled as fees). There were popup banners boasting total all fee included pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Mathew J. CEO President Health, Wellness and Fitness ### "Booked but NOT Booked Nightmare" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 27, 2025 So I booked a home for our extended family of 8 for a wedding. My sister-in-law from out of state came with her family for this joyous occasion. A week before our rental I continued to receive emails about my rental, including the door code and instructions. Yet when we arrived, the door code was not working. We texted the host via the app but no response. I finally called and someone answered. I explained that the door code was not working. After a pause, he stated that he sold that property 6 MONTHS ago. I then was left to contact Vrbo support. After a half hour support via chat stated that the home was not available for rental since the owner sold the property. Mind you, I booked this property 2 months prior. I was then told by Vrbo that I would receive a refund and that I would be called to help make alternative arrangements. I never received a call, even after the whole weekend trip was finished I never received a call to help with accommodations. I ended up finding 2 rooms last minute for 5 of our party while my wife and daughter stayed at a friends home. The additional cost of the hotel rooms ended up being over $1100. Long story short, after contacting Vrbo support and literally going back and forth for a few weeks, they offered to reimburse me $500 and $250 in One Key cash. I asked for $500 in One Key Cash but they refused. What good is Vrbo if you can't trust the process. Our wedding family gathering turned into us being separated and put a damper on our weekend. We will never again being booking on Vrbo and I suggest everyone the same or you may experience what we did. Thank God we were not out of the country or that would have been a total nightmare. Pros Easy to use via the App. I was able to communicate with customer service via the app. You can also communicate to the host via the app Cons Horrible Customer Service. I was promised a call to help me make alternative arrangments after the Vrbo we reserved was 'not available' because the home was sold. We were told via the app from customer service that someone would call us to help make alternative arrangements but it never happened. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YS Yvonne S. Physician Hospital & Health Care ### "\[sensitive content hidden\] is a host to avoid" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 23, 2025 Pros This is a service to contact hosts who vary in quality- it does not provide support. It could be useful if you find a good host. Cons Please avoid hosts \[sensitive content hidden\]. They promise they will get back to you and do not respond. They told me to cancel after I asked them why they had not responded knowing that I would not get a refund. Then they stopped answering again. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Brittany R. Office Manager Veterinary ### "Vrbo Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 19, 2025 Pros Vrbo makes it quick and easy to book a rental. They let you narrow down search parameters to find the perfect rental! Cons The process for paying for your rental could use some work The last two properties I have rented will not let me pay the full balance at one time, or early. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Kim R. President Medical Practice ### "The BEST way to find spacious lodging!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2025 Our experience with Vrbo has been fantastic. It is so much better than staying in a hotel. We save lots of money by having a full kitchen and preparing some of our own meals. We've never had any problem with access or cleanliness. The owners have always been very responsive if we have any questions. Pros We use Vrbo for our vacations all the time. I most like being able to see multiple units on one page, including their distance from key landmarks, like restaurants and shopping. The photos of the interiors of each unit, as well as views from the balcony make it easy to select from among offerings. Cons Some information about a unit is often missing in the owner's description, so you have to read all the reviews to find out something very important, such as there's a strange smell, or the elevator doesn't work, or there's noisy construction going on next door, etc... So, I read all reviews. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/233391/Vrbo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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