--- title: "Vrbo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Vrbo the right Vacation Rental solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/233391/Vrbo/reviews/" page_type: "reviews" language: "en" --- Vrbo 3.9 (110) [View alternatives](https://www.capterra.com/p/233391/Vrbo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Vrbo Ease of use 4.2 Customer Service 3.5 ## Pros and Cons in Reviews MG Marco G Mental Health CounselorMental Health Care, Self-employedUsed the software for: 6-12 months. “Vrbo is a unique platform, it is a great resource for finding entire vacation homes to accommodate families, large groups of friends, or anyone wanting to get away for a while.“ January 22, 2025 Steve M Owner and OperatorReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Takes forever to get attention to a matter, long wait times on the phone (and email), and they do not provide resolution to the actual stated problems. “ July 21, 2026 MJ Mike J Sales and MarketingChemicals, 2 - 10 employeesUsed the software for: 1-2 years. “My Marriott Bonvoy app has consistently included accurate tax estimates for over 300 bookings.“ November 16, 2025 MJ Mike J Sales and MarketingChemicals, 2 - 10 employeesUsed the software for: 1-2 years. “Instead, my $1,322 rental ballooned to $1,926.60—a 40% increase—after hidden charges like a cleaning fee, damage waiver, service fee, and taxes were added.“ November 16, 2025 CF Caio F Marketing ManagerSports, 51 - 200 employeesUsed the software for: Less than 6 months. “What I liked most about Vrbo is the ability to book an entire place, which eliminates any confusion about just getting a single room.“ April 14, 2025 CG Cynthia G OwnerReal Estate, Self-employedUsed the software for: 6-12 months. “It would be nice of lodging taxes were paid directly as with AirBnB, instead of me manually reporting quarterly to my county, however this is a minor inconvenience.“ July 18, 2025 AR Arka R Associate ScientistBiotechnology, 11 - 50 employeesUsed the software for: Less than 6 months. “Overall, aside from the challenging aspect of having to compare multiple units by opening multiple tabs, VRBO is extremely useful for booking travel accommodations.“ May 20, 2025 KS Kim S SelfConsumer Goods, Self-employedUsed the software for: More than 2 years. “I was told they could not provide a refund because of lack of proof and that they could be sued by the owner of the property.“ November 22, 2025 ## Showing most helpful reviews Showing 1-25 of 110 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ITORO E. Senior Account Manager Hospitality Used the software for: 6-12 months ### "Vrbo is a great hospital destination " December 10, 2025 5.0 With Vrbo, I was able to get reservations confirmed within 24 hours and got almost instant customer support for post reservation request. Pros with Vrbo travel hotel reservations gets easier with great customer support and flexible policies and payments processes. Cons Sometimes looks like a clone of other expedia related products. And lacks some forms of originality aside from its unique colour themes Review Source AR Arka R. Associate Scientist Biotechnology Used the software for: Less than 6 months ### "VRBO is top tier, with potential to improve further" May 20, 2025 5.0 Overall, aside from the challenging aspect of having to compare multiple units by opening multiple tabs, VRBO is extremely useful for booking travel accommodations. I think they would highly benefit from a comparison tool in their website. Pros I like that VRBO has a similar interface to many other travel sites, likely because they are owned by the same parent company. I have never had issues in communicating with VRBO support. I prefer this company over Airbnb due to better business practices and experiences overall. Cons The prices displayed for each listing include fees, but never taxes. It's always a necessity to click on the listing itself to see the final price. This is also an issue with many other travel accommodation websites that I wish did not exist. Review Source JR Jim R. Owner Hospitality Used the software for: 2+ years ### "Reality check with hopeful expectations!" January 10, 2026 1.0 Regarding my reservation at Property 3702532 (Unit ID 4276677), booked Jan 7–Mar 4, 2026 for 2 adults: Upon arrival, the unit did not match the Vrbo listing and was not in acceptable condition. There was an odor of mold/grease, the floor was slippery, furniture was stained and ripped, kitchen cabinets had grease/lint buildup, and the A/C unit was unsecured with exposed wiring. A TV was mounted over the window in an improvised way. Photos are attached showing the condition and misrepresentation. Additionally, we did not receive the address or access code until 4:15 PM, after check-in time, and only after contacting the host. Due to these issues, I am requesting a resolution/refund. Please confirm receipt and advise on next steps. Photos attached. Pros They first took our call but as yet there has been no response since our last conversation with them. Cons No follow up from host or VRBO. We have reached out to both parties on numerous occasions but neither taking responsibility. Switched from [Booking.com for Business](https://www.capterra.com/p/10032906/Booking-com-for-Business/) Better safe guards for costumers and staff to help negotiate with host. As yet the host has not communicated with us!!! Review Source Steve M. Owner and Operator Real Estate Used the software for: 2+ years ### "Good Tech, Bad Customer Support" July 21, 2026 2.0 Mediocre and I would recommend diversifying to include usage of other tools beyond VRBO. The customer support leaves a lot to be desired when working with VRBO. Pros I thought it was pretty intuitive to use the platform itself. I enjoy the automation and repeatability within the platform. Cons Customer support. Takes forever to get attention to a matter, long wait times on the phone (and email), and they do not provide resolution to the actual stated problems. It's more of a numbers game of hitting ticket close rates versus actually resolving issues. Review Source BR Brian R. none Leisure, Travel & Tourism Used the software for: Less than 6 months ### "My Overall Vrbo Experience " April 1, 2025 5.0 Overall, my experience with Vrbo was positive. I found a great place that matched the photos and description, and the communication with the host went smoothly. I would definitely consider using Vrbo again for future trips, especially when traveling with a group or looking for more space than a hotel offers. Pros I appreciated the wide variety of property listings and the ability to find unique homes in great locations. The booking process was straightforward, and the filters made it easy to narrow down exactly what I was looking for. Cons Some listings had hidden fees that weren’t obvious until checkout, which made it harder to compare true costs upfront. Additionally, not all hosts respond quickly, which can be frustrating when trying to make quick decisions. Review Source PD PJ D. Manager CEO Food & Beverages Used the software for: 6-12 months ### "VRBO a nice competitor to AirBandB" May 1, 2025 4.0 Pretty good experience overall. It is nice to have more options besides hotels and air b and b. Pros The ability to reserve places to stay when planning our vacation. I like the interface a little more than Air B and B Cons Sometimes the prices are not as good as Air B and B although I know that may not be the apps fault but the clientee doing the listings. Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/) I heard from friends to check out VRBO as I used Air B and B quite often Review Source MJ Mike J. Sales and Marketing Chemicals Used the software for: 1-2 years ### "My $1322 rental balooned to $1926 at checkout " November 16, 2025 1.0 When I saw pricing labeled “Total, all fees included,” I reasonably assumed the amount shown was final. Instead, my $1,322 rental ballooned to $1,926.60—a 40% increase—after hidden charges like a cleaning fee, damage waiver, service fee, and taxes were added. The claim of “all fees included” was directly contradicted by these add-ons. Taxes were especially misleading. VRBO claimed they couldn’t calculate them until checkout, which is simply false. My Marriott Bonvoy app has consistently included accurate tax estimates for over 300 bookings. These properties don’t move, and taxes are a predictable percentage. I was deeply put off by the experience and have committed never to use VRBO again. I now consider it a personal mission to warn others and advocate for transparent pricing. There was also an offer of a $200 discount if I opened a charge card account, this disappered in the billing statement, but a very similar amount was charged as a service fee. What service? It was an electronic transaction, and I did the entry. Service fee is BS, it is just a fee added on to a price that supposedly was all fees included. Pros Wide Selection of propereties and since I had used VRBO successfully and repeatedly in the past I did not shop and compare. Cons Misleading pricing, the ad stated clearly two specific statements that would lead me to believe the cost was much lower. These are Total Price (indicating total), all fees added (yet I had $368.00 in charges labeled as fees). There were popup banners boasting total all fee included pricing. Review Source KS Kim S. Self Consumer Goods Used the software for: 2+ years ### "Renters Beware " November 22, 2025 1.0 Rented a lovely flat in Paris for 2 nights. On our first night, contaminated, foul smelling water came up from shower drain flooding the bathroom, toilet area and spilled into the kitchen. Naturally, We laid towels down to soak up the water. We ended up on the phone / email for ~ 3 hours off and on (til 2 am) with VRBO. VRBO said we need to contact home owner / property manager with no response - property was managed by a 3rd party. We sent pictures to VRBO. Property was unsafe and uninhabitable due to contaminated standing water. We had to move out and find other accommodations for our second night. Our incident was escalated internally to VRBO. I asked for reimbursement for second night because we had to leave the property. Not only did VRBO say no, but basically told me that they did not have sufficient proof of the incident - basically they accused me of lying about what happened. They implied that I could have soaked towels and threw them on the floor. This property also listed an air conditioner and washer - neither were present. I recommended to VRBO that they pull the listing until the issue is mitigated. I also purchased insurance through the VRBO app - useless! It does not cover the erroneous listing or the lack of maintenance of the listing. Bottom line - renters beware. VRBO is not there to support or help the renter - they don't care. I was told they could not provide a refund because of lack of proof and that they could be sued by the owner of the property. Pros There was a wide variety of properties that were easily identified by location. Filters made it easy to target applicable properties Cons VRBO and property management Customer Support was lacking after booking and during our stay. After booking - I received no communication from property management despite multiple inquiries using the VRBO app Review Source ZP Zeke P. Sales Accounting Used the software for: 1-2 years ### "414 Langtons Landing South Toledo Bend Host " June 15, 2026 1.0 Not the greatest. The host was the main problem. The host of Property \[sensitive content hidden\] was ridiculous about not even letting us use the property after she has the money. Pros I like booking the room was easy enough, and I’ve used before. I would’ve used them again, but after this experience no I will not. There’s other platforms for air bnb rentals Cons I booked a room were expecting nasty rain and was seeing if I could cancel for a partial refund. I canceled to determine that and was told policy of no refund. Fine with that and I would just take the room. The host refused refund and will not let me use the room either. Review Source Michelle D. Admin, Bookkeeper, Tech, Marketing, Webmaster Retail Used the software for: 2+ years ### "Recommend VRBO | User Friendly, Reliable, Consistent" May 12, 2025 5.0 Really, the Pros and Cons section above details my experience. I was very pleased with this software and continue to use it as my primary vacation rental platform, along with Expedia and Hotels.com, which are all connected. They've all always fixed whatever was wrong and it never has been connected to the software at all. Pros I was very happy as a user of this. It connected me with great hosts, had great communication features, scheduling worked well everytime. I never had a bad experience with it. Cons I didn't have any issues with Vrbo at all. I used it for about a year or two on and off, with a lot of time spent in them. Never had an issue. Review Source BW Bryan W. Owner Marketing and Advertising Used the software for: 1-2 years ### "Don't use VRBO" August 6, 2024 1.0 I was caught in the Global IT outage on July 19th. I live in Colorado and the VRBO we rented was in Atlanta. Due to the flights getting canceled we were unable to fly. We never left the airport in Colorado. United Airlines refund 100% of my money as did Enterprise car rental. VRBO REFUSED TO REFUND ME. Even though we never set foot in Georgia. Had I stayed at a real hotel I would have never had this issue. VRBO stole $700+ and there is nothing I can do to get it back. DO NOT USE THIS SERVICE. STAY AT A HOTEL WHERE YOU ARE PROTECTED. Pros Nothing. They tool $700 from me and I never got within 1000 miles of the rental Cons You are not protected as a consumer. They can take your money and not give it back. Review Source mM mariglen M. owner Hospitality Used the software for: 2+ years ### "worst experience " January 10, 2024 1.0 Pros vrbo or home away it used to be a very useful app and we always had support from the team and they were the best but not anymore. lately i had the worst experience every from the staff and especially from supervisor. Cons vrbo or home away it used to be a very useful app and we always had support from the team and they were the best but not anymore. lately i had the worst experience every from the staff and especially from supervisor. Switched from [Hotel Booking System](https://www.capterra.com/p/40868/Hotel-Booking-System/) not taking care for our property and no solutions.t Review Source KC Kari C. Office Manager Real Estate Used the software for: 2+ years ### "VRBO Review" April 29, 2025 5.0 I’ve not ever had a bad experience. I’ve not used it very much because of the safety. Pros I like the search option. It’s easy to find properties based on specific criteria you’re looking for. Cons Sometimes it’s hard to know if owners are trustworthy, so I feel safer sticking to a hotel. Review Source CB Chad B. Owner Environmental Services Used the software for: 1-2 years ### "Would not use anything else to book vacations " April 13, 2025 5.0 Great experience overall, owners have been great to work with, very responsive and accommodating. Pros It's unbelievable how easy Vrbo is to use. We just booked our 15th house using Vrbo and have had nothing but success with our vacation rentals. Cons The only thing I would change. I would require owners to update their pictures every other year. There is one house that i can think of in particular that the pictures were a little misleading. Review Source JT Jamie T. Practice Manager Veterinary Used the software for: 2+ years ### "VRBO for vacation" March 12, 2025 4.0 It has been a good experience and I have always been able to find what I am looking for, and sometimes something I didn't know I was wanting to find! Pros It is easy to set the search parameters to find exactly what you are looking for Cons I don't have any negatives to share about it Review Source KK Kathryn K. Owner Hospitality Used the software for: 6-12 months ### "Easy to use " May 22, 2025 5.0 Easy to navigate around and use.. Connected to hotels.com so you earn your points for both products. Pros So many options, so you can find something exactly what you are looking for. Gives you your total stay estimate. Cons Nothing really disappointed me with this product. Easy to use. Easy to find exactly what you are looking for. Review Source DH Des H. Operations Education Management Used the software for: 6-12 months ### "Good Alternative to AirB&B" May 13, 2025 5.0 Pros Very easy to use, setup, and list your home for rental. It is also very easy to manage the rentals and communicate with the renters. Cons Fees! But what can you do, they need to take their share but it seems to be increasing as the years go on. Review Source VR Verified Reviewer Lead Pastor Religious Institutions Used the software for: 2+ years ### "Very Good Alternative to AirBnB" January 17, 2025 5.0 It's been really helpful as an alternative to AirBnB. It also feels like overall there are more reputable places on it. Pros Has great search features and the ratings system is solid. Cons When I would search for a pool it didn't always actually have pool access. Also, it doesn't flow as well as AirBnB i.e. the UX Review Source JM Janine M. Stylist Consumer Services Used the software for: 1-2 years ### "Easy to find great vacation homes" February 16, 2025 5.0 Very good. Lots of choices of places to go Pros Easy to use. I installed the spot and love it Cons Sometimes It’s hard to figure out exactly where it is Review Source CA Cynthia A. Admininstrator Real Estate Used the software for: 2+ years ### "VRBO is Excellent for Renting Properties" January 19, 2025 5.0 I have used several different sources to rent vacation rentals. This is the only one I use. Pros Ease-of-use is superb. No unnecessary steps to procure a rental property. Cons There is nothing I don't like. It serves all our needs when searching for a vacation rental. Review Source JD Jessica D. Admin Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Book Your Getaway" January 23, 2025 5.0 Pros website is easy to use and bookings are reliable Cons There was nothing i was unsatisfied with Review Source CS Connor S. Chef De Cuisine Restaurants Used the software for: Less than 6 months ### "Really enjoy using VRBO" December 15, 2024 5.0 Overall superb, really like the software, easy to use. Pros I like how simple and straightforward it is to add listings Cons I like that you can only list full properties and at the same time sometimes I wish I could list partial properties Review Source KD Kaleo D. Rental Manager Hospitality Used the software for: 2+ years ### "VRBO - For all your booking needs" June 23, 2024 5.0 Pros VRBO is a great platform for all rentals. We use it for Vacation Rentals here on Maui and is such a great place to find guests looking to book our vacation rentals. VRBO is part of the Expedia group, and that level of trust and security keeps guests coming back. Thank you! Cons I dont have anythinf to say in regards to cons of VRBO. They do a great job. Review Source IA Isaac A. Designer Architecture & Planning Used the software for: I used a free trial ### "Finding a temporary home away from everyday life thanks to Vrbo" May 31, 2023 4.0 After my first approach to Vrbo after a while I used it again to find suitable accommodations for the members of my construction team, so using Vrbo I was able to easily search and book vacation rentals that met our needs for space, location and budget., since this platform provided me with detailed information and accurate photos of the properties, which allowed us to make informed decisions and find the best place for summer vacations. In summary, my overall experience was positive, as Vrbo made the whole process of planning and finding trips easy for me and allowed us to find comfortable and convenient stays during business trips. Pros When I was on vacation I had the opportunity to stay in a room provided by Airbnb, looking through this application I found that said accommodation was provided by Vrbo so I researched this tool and its positive points are: firstly, its wide range of properties in destinations around the world since it offers an impressive variety of options to choose from, in addition to that the platform is easy to use and offers advanced filters that allow you to refine the search according to individual needs and preferences and finally, the detailed information of each property, accompanied by photographs and opinions from other users, gave me a clear and precise vision of what to expect. Cons However, there was a problem when using it and that was that sometimes the availability of certain properties was not updated in real time, which could have led me to situations in which a property appears as available but is actually already reserved. Review Source Dina M. Owner Real Estate Used the software for: 1-2 years ### "Not the easiest STR platform to work with" January 1, 2024 3.0 Pros Receive a good portion of our rentals through VRBO. Cons Integration process is the worst of any rental platform. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.