# Vrbo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vrbo the right Vacation Rental solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233391/Vrbo/reviews --- Vrbo 3.9 (109) [View alternatives](https://www.capterra.com/p/233391/Vrbo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of Vrbo Ease of use 4.2 Customer Service 3.6 ## Pros and Cons in Reviews MG Marco G Mental Health CounselorMental Health Care, Self-employedUsed the software for: 6-12 months. “Vrbo is a unique platform, it is a great resource for finding entire vacation homes to accommodate families, large groups of friends, or anyone wanting to get away for a while.“ January 22, 2025 MJ Mike J Sales and MarketingChemicals, 2 - 10 employeesUsed the software for: 1-2 years. “Instead, my $1,322 rental ballooned to $1,926.60—a 40% increase—after hidden charges like a cleaning fee, damage waiver, service fee, and taxes were added.“ November 16, 2025 Carol M ConsumerConsumer Services, Self-employedUsed the software for: Less than 6 months. “Browsing on Vrbo has proved far easier with the amt. of filter options for any sort of desired features or amenities, and listings seem more reliable and well-reviewed.“ July 15, 2025 CG Cynthia G OwnerReal Estate, Self-employedUsed the software for: 6-12 months. “It would be nice of lodging taxes were paid directly as with AirBnB, instead of me manually reporting quarterly to my county, however this is a minor inconvenience.“ July 18, 2025 KA Kylee A Communications DirectorReligious Institutions, 11 - 50 employeesUsed the software for: 1-2 years. “I also like that it displays the price with ‘all fees included’ so you’re not bombarded with a higher price than you’re expecting at checkout.“ August 3, 2025 KS Kim S SelfConsumer Goods, Self-employedUsed the software for: More than 2 years. “I was told they could not provide a refund because of lack of proof and that they could be sued by the owner of the property.“ November 22, 2025 MJ Mike J Sales and MarketingChemicals, 2 - 10 employeesUsed the software for: 1-2 years. “My Marriott Bonvoy app has consistently included accurate tax estimates for over 300 bookings.“ November 16, 2025 KS Kim S SelfConsumer Goods, Self-employedUsed the software for: More than 2 years. “It does not cover the erroneous listing or the lack of maintenance of the listing.“ November 22, 2025 ## Showing most helpful reviews Showing 1-25 of 109 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle D. Admin, Bookkeeper, Tech, Marketing, Webmaster Retail Used the software for: 2+ years ### "Recommend VRBO | User Friendly, Reliable, Consistent" May 12, 2025 5.0 Really, the Pros and Cons section above details my experience. I was very pleased with this software and continue to use it as my primary vacation rental platform, along with Expedia and Hotels.com, which are all connected. They've all always fixed whatever was wrong and it never has been connected to the software at all. Pros I was very happy as a user of this. It connected me with great hosts, had great communication features, scheduling worked well everytime. I never had a bad experience with it. Cons I didn't have any issues with Vrbo at all. I used it for about a year or two on and off, with a lot of time spent in them. Never had an issue. Review Source AR Arka R. Associate Scientist Biotechnology Used the software for: Less than 6 months ### "VRBO is top tier, with potential to improve further" May 20, 2025 5.0 Overall, aside from the challenging aspect of having to compare multiple units by opening multiple tabs, VRBO is extremely useful for booking travel accommodations. I think they would highly benefit from a comparison tool in their website. Pros I like that VRBO has a similar interface to many other travel sites, likely because they are owned by the same parent company. I have never had issues in communicating with VRBO support. I prefer this company over Airbnb due to better business practices and experiences overall. Cons The prices displayed for each listing include fees, but never taxes. It's always a necessity to click on the listing itself to see the final price. This is also an issue with many other travel accommodation websites that I wish did not exist. Review Source ZP Zeke P. Sales Accounting Used the software for: 1-2 years ### "414 Langtons Landing South Toledo Bend Host " June 15, 2026 1.0 Not the greatest. The host was the main problem. The host of Property \[sensitive content hidden\] was ridiculous about not even letting us use the property after she has the money. Pros I like booking the room was easy enough, and I’ve used before. I would’ve used them again, but after this experience no I will not. There’s other platforms for air bnb rentals Cons I booked a room were expecting nasty rain and was seeing if I could cancel for a partial refund. I canceled to determine that and was told policy of no refund. Fine with that and I would just take the room. The host refused refund and will not let me use the room either. Review Source BR Brian R. none Leisure, Travel & Tourism Used the software for: Less than 6 months ### "My Overall Vrbo Experience " April 1, 2025 5.0 Overall, my experience with Vrbo was positive. I found a great place that matched the photos and description, and the communication with the host went smoothly. I would definitely consider using Vrbo again for future trips, especially when traveling with a group or looking for more space than a hotel offers. Pros I appreciated the wide variety of property listings and the ability to find unique homes in great locations. The booking process was straightforward, and the filters made it easy to narrow down exactly what I was looking for. Cons Some listings had hidden fees that weren’t obvious until checkout, which made it harder to compare true costs upfront. Additionally, not all hosts respond quickly, which can be frustrating when trying to make quick decisions. Review Source PD PJ D. Manager CEO Food & Beverages Used the software for: 6-12 months ### "VRBO a nice competitor to AirBandB" May 1, 2025 4.0 Pretty good experience overall. It is nice to have more options besides hotels and air b and b. Pros The ability to reserve places to stay when planning our vacation. I like the interface a little more than Air B and B Cons Sometimes the prices are not as good as Air B and B although I know that may not be the apps fault but the clientee doing the listings. Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/) I heard from friends to check out VRBO as I used Air B and B quite often Review Source JR Jim R. Owner Hospitality Used the software for: 2+ years ### "Reality check with hopeful expectations!" January 10, 2026 1.0 Regarding my reservation at Property 3702532 (Unit ID 4276677), booked Jan 7–Mar 4, 2026 for 2 adults: Upon arrival, the unit did not match the Vrbo listing and was not in acceptable condition. There was an odor of mold/grease, the floor was slippery, furniture was stained and ripped, kitchen cabinets had grease/lint buildup, and the A/C unit was unsecured with exposed wiring. A TV was mounted over the window in an improvised way. Photos are attached showing the condition and misrepresentation. Additionally, we did not receive the address or access code until 4:15 PM, after check-in time, and only after contacting the host. Due to these issues, I am requesting a resolution/refund. Please confirm receipt and advise on next steps. Photos attached. Pros They first took our call but as yet there has been no response since our last conversation with them. Cons No follow up from host or VRBO. We have reached out to both parties on numerous occasions but neither taking responsibility. Switched from [Booking.com for Business](https://www.capterra.com/p/10032906/Booking-com-for-Business/) Better safe guards for costumers and staff to help negotiate with host. As yet the host has not communicated with us!!! Review Source MJ Mike J. Sales and Marketing Chemicals Used the software for: 1-2 years ### "My $1322 rental balooned to $1926 at checkout " November 16, 2025 1.0 When I saw pricing labeled “Total, all fees included,” I reasonably assumed the amount shown was final. Instead, my $1,322 rental ballooned to $1,926.60—a 40% increase—after hidden charges like a cleaning fee, damage waiver, service fee, and taxes were added. The claim of “all fees included” was directly contradicted by these add-ons. Taxes were especially misleading. VRBO claimed they couldn’t calculate them until checkout, which is simply false. My Marriott Bonvoy app has consistently included accurate tax estimates for over 300 bookings. These properties don’t move, and taxes are a predictable percentage. I was deeply put off by the experience and have committed never to use VRBO again. I now consider it a personal mission to warn others and advocate for transparent pricing. There was also an offer of a $200 discount if I opened a charge card account, this disappered in the billing statement, but a very similar amount was charged as a service fee. What service? It was an electronic transaction, and I did the entry. Service fee is BS, it is just a fee added on to a price that supposedly was all fees included. Pros Wide Selection of propereties and since I had used VRBO successfully and repeatedly in the past I did not shop and compare. Cons Misleading pricing, the ad stated clearly two specific statements that would lead me to believe the cost was much lower. These are Total Price (indicating total), all fees added (yet I had $368.00 in charges labeled as fees). There were popup banners boasting total all fee included pricing. Review Source KS Kim S. Self Consumer Goods Used the software for: 2+ years ### "Renters Beware " November 22, 2025 1.0 Rented a lovely flat in Paris for 2 nights. On our first night, contaminated, foul smelling water came up from shower drain flooding the bathroom, toilet area and spilled into the kitchen. Naturally, We laid towels down to soak up the water. We ended up on the phone / email for ~ 3 hours off and on (til 2 am) with VRBO. VRBO said we need to contact home owner / property manager with no response - property was managed by a 3rd party. We sent pictures to VRBO. Property was unsafe and uninhabitable due to contaminated standing water. We had to move out and find other accommodations for our second night. Our incident was escalated internally to VRBO. I asked for reimbursement for second night because we had to leave the property. Not only did VRBO say no, but basically told me that they did not have sufficient proof of the incident - basically they accused me of lying about what happened. They implied that I could have soaked towels and threw them on the floor. This property also listed an air conditioner and washer - neither were present. I recommended to VRBO that they pull the listing until the issue is mitigated. I also purchased insurance through the VRBO app - useless! It does not cover the erroneous listing or the lack of maintenance of the listing. Bottom line - renters beware. VRBO is not there to support or help the renter - they don't care. I was told they could not provide a refund because of lack of proof and that they could be sued by the owner of the property. Pros There was a wide variety of properties that were easily identified by location. Filters made it easy to target applicable properties Cons VRBO and property management Customer Support was lacking after booking and during our stay. After booking - I received no communication from property management despite multiple inquiries using the VRBO app Review Source MJ Mathew J. CEO President Health, Wellness and Fitness Used the software for: 1-2 years ### "Booked but NOT Booked Nightmare" October 27, 2025 1.0 So I booked a home for our extended family of 8 for a wedding. My sister-in-law from out of state came with her family for this joyous occasion. A week before our rental I continued to receive emails about my rental, including the door code and instructions. Yet when we arrived, the door code was not working. We texted the host via the app but no response. I finally called and someone answered. I explained that the door code was not working. After a pause, he stated that he sold that property 6 MONTHS ago. I then was left to contact Vrbo support. After a half hour support via chat stated that the home was not available for rental since the owner sold the property. Mind you, I booked this property 2 months prior. I was then told by Vrbo that I would receive a refund and that I would be called to help make alternative arrangements. I never received a call, even after the whole weekend trip was finished I never received a call to help with accommodations. I ended up finding 2 rooms last minute for 5 of our party while my wife and daughter stayed at a friends home. The additional cost of the hotel rooms ended up being over $1100. Long story short, after contacting Vrbo support and literally going back and forth for a few weeks, they offered to reimburse me $500 and $250 in One Key cash. I asked for $500 in One Key Cash but they refused. What good is Vrbo if you can't trust the process. Our wedding family gathering turned into us being separated and put a damper on our weekend. We will never again being booking on Vrbo and I suggest everyone the same or you may experience what we did. Thank God we were not out of the country or that would have been a total nightmare. Pros Easy to use via the App. I was able to communicate with customer service via the app. You can also communicate to the host via the app Cons Horrible Customer Service. I was promised a call to help me make alternative arrangments after the Vrbo we reserved was 'not available' because the home was sold. We were told via the app from customer service that someone would call us to help make alternative arrangements but it never happened. Review Source ITORO E. Senior Account Manager Hospitality Used the software for: 6-12 months ### "Vrbo is a great hospital destination " December 10, 2025 5.0 With Vrbo, I was able to get reservations confirmed within 24 hours and got almost instant customer support for post reservation request. Pros with Vrbo travel hotel reservations gets easier with great customer support and flexible policies and payments processes. Cons Sometimes looks like a clone of other expedia related products. And lacks some forms of originality aside from its unique colour themes Review Source VB Vanessa B. Graduate Assistant Education Management Used the software for: 6-12 months ### " A Reliable Booking Platform for Travelers and Hosts" May 20, 2025 5.0 It delivers a seamless experience for both travelers and property owners. It’s an innovative platform in the vacation rental market. It is reliable, well-supported, and improving steadily. Pros A user-friendly software platform for both travelers and property owners. Navigation is straightforward, with clear search filters, responsive design, and high-quality visuals. The map-based search is especially useful for planning trips around specific geographic areas. Cons There are occasional lag or clutter when browsing through a high volume of listings, particularly on mobile devices. The checkout process could updated. Review Source CB Chad B. Owner Environmental Services Used the software for: 1-2 years ### "Would not use anything else to book vacations " April 13, 2025 5.0 Great experience overall, owners have been great to work with, very responsive and accommodating. Pros It's unbelievable how easy Vrbo is to use. We just booked our 15th house using Vrbo and have had nothing but success with our vacation rentals. Cons The only thing I would change. I would require owners to update their pictures every other year. There is one house that i can think of in particular that the pictures were a little misleading. Review Source AR Angela R. ptr Marketing and Advertising Used the software for: 2+ years ### "Many photos of what you are getting. " March 3, 2025 4.0 The last time I rented everything matched what was shown, so we pleased with our family beach vacation. Pros I like that there are tons of pictures of the place you are staying renting. Cons A few years back I almost got scammed because someone mirrored VRBO. It was hard to actually talk with someone to put in an inquiry about it. Review Source SW Stephanie W. Kids Director Religious Institutions Used the software for: 2+ years ### "Vrbo Review" March 19, 2025 5.0 My overall experience with Vrbo is very positive. Pros I love to travel, so using Vrbo to search for rentals all over the world is very helpful to me! Cons I can't think of anything that I don't enjoy about using Vrbo. Review Source MH Mitch H. Worship and Families Pastor Religious Institutions Used the software for: I used a free trial ### "Great option to get away with!" July 18, 2025 4.0 Pros It was easy to use. The app downloaded extremely fast and was intuitive to use. There were at on of options to choose from and easy to select where we wanted to go! Cons Sometimes the pricing was over our range and certain areas that we wanted to visit didn't have very many options. Review Source AM Amber M. SOLE PROPRIETOR Hospitality Used the software for: 2+ years ### "VRBO IS THE BEST THERE IS!!" December 29, 2024 5.0 I LOVE ABSOLUTELY EVERYTHING ABOUT IT!! VRBO & THEIR CUSTOMER SERVICE TEAM ARE THE ABSOLUTE BEST!! MADE ME SOME EASY MONEY, & MADE SOME REPEAT GUESTS!! Pros Absolutely LOVE LOVE LOVE THIS COMPANY!! EASIEST PEOPLE TO RENT YOUR AIRBNB RENTALS.. OR EVEN RENT A PROPERTY FOR A SHORT VACAY OF MY OWN!! Cons I LOVE ABSOLUTELY EVERYTHING ABOUT IT!! VRBO & THEIR CUSTOMER SERVICE TEAM ARE THE ABSOLUTE BEST!! Review Source SH Sonia H. Office manager Medical Practice Used the software for: 1-2 years ### "I love VRBO" March 14, 2025 4.0 I have used VRBO several times and have never been disappointed Pros The ease of the web site and the quick response Cons At this time I do not have anything negative. Review Source MC Mona C. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great vacation site" December 26, 2024 5.0 Pros More options of places to stay, a little cheaper on the rate compared to AirBnb Cons Not all properties qualify for payment plans Review Source MP Marissa P. Quality Engineer II Medical Devices Used the software for: 1-2 years ### "Great Resource for Rentals" December 17, 2024 4.0 Overall and easy and convenient resource to use to find vacation rentals. Pros Makes it easy and convenient to find rentals at an affordable price in the area you want. Cons Sometimes the options are limited on the choices you have. Service fees can also be quite expensive. Review Source CS Connor S. Chef De Cuisine Restaurants Used the software for: Less than 6 months ### "Really enjoy using VRBO" December 15, 2024 5.0 Overall superb, really like the software, easy to use. Pros I like how simple and straightforward it is to add listings Cons I like that you can only list full properties and at the same time sometimes I wish I could list partial properties Review Source JL Jeramie L. Quality Manager Machinery Used the software for: 1-2 years ### "Great website for finding the perfect vacation spot! " September 16, 2024 5.0 Overall, it is one of the top places to go for finding vacation rentals. The large geographical areas that they cover and the ease at which you can search properties makes it easy to find the perfection vacation property. They have a large number of filters that can be turned on to help sort and dial in results. Teh option to view properties on a map also helps when trying to locate the best destination. Pros The large amount of inventory and volume they have on their site. Easy to use. Simple to understand. Cons The final price was not readily available. You had to go through a series of "booking" steps to find out exactly what you will pay. Review Source DA Davi A. Property Manager Commercial Real Estate Used the software for: 2+ years ### "A variety of great options" August 19, 2024 4.0 I've used VRBO many times and I like using them for unique vacation rentals, especially for stays longer than a few days. I like the amount of photos that are posted for each property and the calendar makes it easy to see things that are available when I need it. Pros The variety of rentals available and ease in reserving them. Cons The extra fees sometimes make it not worth using VRBO. Review Source MC Matt C. GM Facilities Services Used the software for: Less than 6 months ### "VRBO is the wat to go" September 14, 2024 5.0 Fantastic. Will continue to use it in the future. Pros Extremely easy to use. Communication in the app between owner and renter is very easy. Cons Like any internet based service you gave to deal with some kooks. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: 1-2 years ### "Beware of VRBO! Terrible customer service! " July 4, 2023 1.0 Seems after looking at all the VRBO reviews I am preaching to the choir, but DO NOT EVER book with VRBO. They are an an AirBnb wanna be and never will be. Their customer service is horrible! Always someone working from overseas that I can barely understand. Half the time they drop the call (i believe on purpose). I booked a trip through thorugh VRBO instead of AirBnb simply because I could not find what I was looking for. A week before the trip I was curious that i did not receive any messages informing me of my stay, check in instructions etc. So i reached out through the VRBO messaging system to the owner (who in this case was a management company) No return message. I then called their customer service number listed on the VRBO reservation no answer. I left a message with no return call. I did this 5 different times throughout the week with no luck. I then sent other messages through VRBO messaging system, no answers. I then call VRBO to investigate this, I was put on hold numerous times while the agents tried to reach the owner, they couldn't get through either. So they created a useless ticket number to supposedly "expedite" my request for a refund. After calling back and forth spending hours on the phone I gave up. VRBO should stand behind those they allow to be on their platform. They are supposed to do the vetting so that we have no concerns about the validity of who they represent through their platform. However, VRBO refuses to stand behind their platform Pros There is honestly nothing good I can say about my experience with VRBO Cons Everything especially the customer service Review Source MB Mickey B. President Leisure, Travel & Tourism Used the software for: 2+ years ### "Which OTA should I have to run a STR?" February 3, 2023 5.0 VRBO is a good OTA to use for STRs. It keeps everything simple. Pros VRBO brings a great booking experience to guests looking for accommodations. We use a channel manager that intergrates with other OTA's and the software is easy to use. Cons Ranking Metrics doesn't display some of the information correctly. Maybe because we are using a PMS software. Reason for choosing Vrbo Exposure on multiple channels is important. Renting on just one OTA reduces your chances of being seen and getting booked. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.