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Welligent, Part of the ContinuumCloud

Welligent, Part of the ContinuumCloud

3.0 (10)
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What is Welligent, Part of the ContinuumCloud?

Welligent, Part of the ContinuumCloud, is a leading provider of a cloud-based electronic health record (EHR) system that is both mobile and secure. Welligent has successfully implemented their EHR platform for some of the largest, multi-state organizations in more than 30 states. Wherever you are, Welligent provides documentation, scheduling and medication, and caseload management access from your desktop, tablet, or smartphone.

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How much is Welligent, Part of the ContinuumCloud?

Starting From:
Not provided by vendor
  • No free trial
  • No free version
Pricing Details (Provided by Vendor):
Please contact ContinuumCloud directly for pricing details.

Welligent, Part of the ContinuumCloud Features

What solutions does Welligent, Part of the ContinuumCloud provide?

Alternatives to Welligent, Part of the ContinuumCloud

Welligent, Part of the ContinuumCloud
Welligent, Part of the ContinuumCloud

Starting from:
Not provided by vendor
Pricing Model:
Not provided by vendor

Overall Rating:

Ease of Use
2.6
Customer Service
3.0
Features
3.0
Value for Money
2.9
SimplePractice

Starting from:
$29/Per Month
Pricing Model:
Flat Rate

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Value for Money
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Valant EHR Suite

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Ease of Use
4.0
Customer Service
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RXNT

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$298/Per Month
Pricing Model:
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Welligent, Part of the ContinuumCloud Reviews

Showing 5 of 10 reviews
Overall
3.0
Ease of Use
2.6
Customer Service
3.0

Pros

  • The ability to create caseloads in the system and teams management allows for easy access for staff to find clients, enter notes, complete paperwork and have a decent view of the client themselves.

  • I like it best when I don't have to use it or when it for once does what it supposed to do.

  • There were times when I felt that Welligent wasn't very user friendly but I know feel more comfortable. Trainings have been very helpful and I love the new update.

  • The Best Component of Welligent - Customer Service.

Cons

  • There also issues with locations of service as well as the diagnostic crosswalk of the platform to our previous one led to 70-90 hour work weeks to address migration problems in the system.

  • It has calculation errors and requires non-stop maintenance. When my district went to use it is was nothing shy of a nightmare.

  • Slow, would crash all the time, dated (a place for pagers?) we joked every afternoon the system was taking a siesta as it would crash every afternoon.

  • Basically lost a lot of income when my company went to this.

Most Helpful Reviews for Welligent, Part of the ContinuumCloud

Alex A.
Office Manager
Mental Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 15, 2016

"The Best Component of Welligent - Customer Service"

Overall: Overall our experience has been a good one! We have learned quite a bit and we continue to discover all that we can accomplish in the system; but the best part is the human component, anytime we need assistance we can count on an account representative to help us clarify or resolve the situation on a timely manner, if they cannot do it right away, they investigate and follow up, keep up the good work!

Pros: The V8 upgrade has made the system a lot easier to navigate.

Cons: Reports are so difficult to analyze.

Vendor Response

By ContinuumCloud on November 15, 2016
Dear Alex, Thank you for reviewing Welligent. We really appreciate your feedback! We were very excited for the Welligent V8 release this year. So, it's great to hear that our latest quarterly upgrade has simplified system navigation for you. We would love an opportunity to give you some more training on analyzing reports in the system! Sincerely, The Welligent Team
gladys N.
Intake/It Coordinator
Non-Profit Organization Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 15, 2016

"Welligent satisfied."

Overall: There were times when I felt that Welligent wasn't very user friendly but I know feel more comfortable. Trainings have been very helpful and I love the new update.

Pros: Really like the new Update.

Cons: The difficulty at times to figure out certain steps.

Vendor Response

By ContinuumCloud on November 15, 2016
Dear Gladys, Thank you for your honest review. We know it's a challenge to learn any new EHR. It takes many hours of dedicated training and practice from both sides. It sounds like you stuck with it, and have learned a lot since you first started using Welligent. It's great to hear that you love the newest Welligent release, V8! With Welligent V8, we tried to make the system more user-friendly, simplifying navigation and decreasing the number of clicks to complete actions. We will continue to improve the system quarterly, and hope we can get you feeling like a "super user" with more trainings! Sincerely, The Welligent Team
Aaron M.
Associate Executive Director
Mental Health Care, 51-200 employees
Used the software for: 6-12 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
August 3, 2023

"Major Billing and Safety Concerns "

Overall: Run for the hills if you care about client medication safety and your finances as an organization. Don't expect to be able to utilize the Welligent reporting structures to get the information you need as a large organization and expect to feel like your agency is going backwards in time in your fiscal department. Expect the need to develop outside crystal reports to maintain pertinent and important data that stakeholders may request. Frontline staff will like the ease of use. Nursing, prescribing, fiscal and management will find this system to be plagued with concerns and very little support and answers from Welligent and Change. My biggest advice to Welligent would be to get as far away from Change Healthcare as possible, find a new clearinghouse- especially one that works with Dr. First. I believe Welligent may be able to be a very useful system in the future but not so long as Change HealthCare is attached to them.

Pros: The ability to create caseloads in the system and teams management allows for easy access for staff to find clients, enter notes, complete paperwork and have a decent view of the client themselves.

Cons: Where to begin. The reporting structure in Welligent is canned and we had to rely on outside crystal reports to track our claims and revenue. Welligent and their clearninghouse (Change Healthcare) are abysmal in their platform support. Training on key items regarding billing and prescribing was beyond lackluster. Issues with interfacing between Change HealthCare and Welligent are serious liabilitities. For example, if you are looking at medications through the interface between Change and Welligent and you have more than one client open, you will get a medication list that has one client's name on it and the meds of the other client. There are dozens of issues that have been ticketed to Welligent that have yet to be resolved. We've had to create workaround processes with our medical staff to ensure client safety and it had taken months for Welligent to find our 835s and 837s. Our fiscal people have resorted to doing EoBs and claims remittances by hand because of the systems inability to generate what is needed. There also issues with locations of service as well as the diagnostic crosswalk of the platform to our previous one led to 70-90 hour work weeks to address migration problems in the system. Obtaining appropriate and competent training on the prescribing platform is nonexistent.

Reasons for Choosing Welligent, Part of the ContinuumCloud: Welligent initially had the right answers to our questions and sandboxing of the system went fairly well. However when live we saw all of the issues that the interface between Change HealthCare and Welligent has and it has yet to be rectified adequately. It is so bad I have proposed scrapping Welligent entirely for a new system less than one year into implementation.
Chrissy R.
Used the software for:
Overall Rating
4.0
Ease of Use
3.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Reviewer Source
Source: Capterra
November 16, 2016

"ChildNet Review"

Overall: Overall, our experience with Welligent has been a positive one. We appreciate how responsive Chip is with our needs, and we had a smooth IBHIS transition. We do struggle with support, in that our tickets are not always handled in a timely manner.

Vendor Response

By ContinuumCloud on November 16, 2016
Hi Chirssy, Thank you for your review. ChildNet has been a dedicated customer since 2010. We're glad to hear that overall, you've had a positive experience and a smooth IBHIS transition in LA County! I see that you mentioned your tickets are not always answered in a timely manner. Welligent always tries to provide a response to tickets within 24 hours. Once we respond, we either resolve the issue the same day, pass the ticket to IT or wish-list committee, or pass the ticket back to the customer to gather more information, obtain screenshots, etc. Sometimes, this process can take some time, depending on the response from the customer and IT team. We are improving the support process by providing more thorough technical documentation and many more free live webinars and video recordings. These recordings and documentation can be accessed in the Welligent Community website. Thanks, The Welligent Team
Matthew W.
Used the software for:
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
November 15, 2016

" Very Satisfied Customer!!! "

Overall: I have been using Welligent for 3 years as the local admin for a mid sized non-profit agency. Welligent has exceeded my expectation in both customer service and functionality. I have yet to find something for out outpatient clinic that can't be done in Welligent! Great system to use and great people to work with!

Vendor Response

By ContinuumCloud on November 15, 2016
Dear Matthew, Thank you for your review. We are glad to have you as a customer, and happy to hear that our EHR is meeting your needs! Thank you and the rest of Pinebrook Family Answers for 3 years as a loyal Welligent customer. Sincerely, The Welligent Team