# Welligent, Part of the ContinuumCloud Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Welligent, Part of the ContinuumCloud Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more.

Source: https://www.capterra.com/p/233413/Welligent-EHR

---

# 

 Welligent, Part of the ContinuumCloud Software Review 2026: Features, Integrations, Pros & Cons

Last updated on January 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Welligent, Part of the ContinuumCloud

## What is Welligent, Part of the ContinuumCloud?

Welligent, Part of the ContinuumCloud, is a leading provider of a cloud-based electronic health record (EHR) system that is both mobile and secure. Welligent has successfully implemented their EHR platform for some of the largest, multi-state organizations in more than 30 states. Wherever you are, Welligent provides documentation, scheduling and medication, and caseload management access from your desktop, tablet, or smartphone.

## What is Welligent, Part of the ContinuumCloud used for?

[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Psychiatry Electronic Medical Records](https://www.capterra.com/psychiatry-electronic-medical-records-emr-software/)

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Welligent, Part of the ContinuumCloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://continuumcloud.com/&name=Welligent, Part of the ContinuumCloud)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Welligent, Part of the ContinuumCloud

2.8 (11)

VS.

[4.3 (709)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/)

Starting Price

Contact vendor

Starting Price

$49

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

2.5 (11)

Ease Of Use

4.5 (282)

Value For Money

2.9 (9)

Value For Money

4.2 (208)

Customer Service

2.8 (11)

Customer Service

4.3 (242)

## Welligent, Part of the ContinuumCloud alternatives

[3.9 (1,356)](https://www.capterra.com/p/129169/Tebra/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.8 (490)](https://www.capterra.com/p/178984/Jane-App/reviews/)

Starting price

$54.00

Per User, Per Month

[4.4 (363)](https://www.capterra.com/p/124590/EMA/reviews/)

Starting price

Contact vendor for pricing

[4.7 (955)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

Starting price

$59.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/233413/Welligent-EHR/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Calendar Management

1.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Appointment Scheduling

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

Charting

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Clinic Interoperability

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Securely transfer, access, exchange, integrate or use data with different providers or systems

Customizable Reports

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Alter the layout and content of reports

Customizable Templates

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Pre-designed layouts that can be customized to match preferences and requirements

Welligent, Part of the ContinuumCloud 39 features

Schedule appointments via a calendar

Track and manage schedules and meetings via an integrated calendar

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Securely transfer, access, exchange, integrate or use data with different providers or systems

Automatically generates E/M codes based on information collected during patient charting

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and report regulatory data to either internal management or external stakeholders

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Tools that provide relevant information at specific times to support judgments and courses of action

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Transmit prescriptions to pharmacies electronically

Create and securely store digital patient records

Must serve psychiatrists/psychiatric practices

Store, manage and track all forms in a centralized location

To scribe and interpret the written words received from online or offline inputs

Compliant with HIPAA, which sets standards for sensitive patient data protection

Information, data and reports that are being tracked over time

Ability to chat online in real time

Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged

Manage billing and payments for a healthcare provider

Administer and track medication inventory, schedules, dosage, and side-effects

Access software remotely via mobile devices

Access the system via a mobile application

Manage and support multiple locations

Certified for healthcare IT products based on the results from ONC-ATL

Online portal where patients can access information such as health records, treatment plants, etc.

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Monitor sales and make necessary adjustment in order to increase demand and revenue

Plan availability and assign specific time slots for tasks and resources

Exchange messages in a secure and encrypted manner

Online portal through which end users can access the system, manage tasks, or obtain information

Create, save, and re-purpose templates for emails, forms, etc.

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

2.8 (10)

2.8

Based on 10 reviews

## Pricing

Value for money

2.9 (9)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

2.9 (9)

2.9

Based on 9 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

2.8 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.8 (11)

2.8

Based on 11 reviews

## User reviews

Overall rating

2.8

Based on 11 reviews

Filter by rating

5(3)

4(2)

3(1)

2(0)

1(5)

Mentioned topic

Sorted by most recent

CH

Christy H.

Physician Assistant

Mental Health Care

### "Worst EMR ever"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 17, 2025

It has been absolutely awful. I have to use it, because my company bought it, but it is the worst.

Pros

I have not found one. This system has done nothing but make my work day harder and longer

Cons

This is the worst EMR I have ever used in 35 years of practice. Patient notes are lost daily, medications don't reconcile in the chart, transfer of information from our previous system was close to nothing. For the last 3 months, I have worked endlessly during nights and weekends due to this horror show of a product. There is not a thing that works easily and much of it is redundant.

Switched from

[Athena](https://www.capterra.com/p/155897/Athena/)

My company made the switch due to decline in support with Athena Practice

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AB

Anthony B.

Medical Director

Mental Health Care

### "Not a medical EHR"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

October 30, 2024

As a Medical provider working in a MH and addiction rehab facility, it was not suited for it. In fact we switched to another EHR > a year ago

Pros

System stayed up during times when other EHR or systems would crash

Cons

Not good for Medical notes No templates No straight forward med paths

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AM

Aaron M.

Associate Executive Director

Mental Health Care

### "Major Billing and Safety Concerns "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 3, 2023

Run for the hills if you care about client medication safety and your finances as an organization. Don't expect to be able to utilize the Welligent reporting structures to get the information you need as a large organization and expect to feel like your agency is going backwards in time in your fiscal department. Expect the need to develop outside crystal reports to maintain pertinent and important data that stakeholders may request. Frontline staff will like the ease of use. Nursing, prescribing, fiscal and management will find this system to be plagued with concerns and very little support and answers from Welligent and Change. My biggest advice to Welligent would be to get as far away from Change Healthcare as possible, find a new clearinghouse- especially one that works with Dr. First. I believe Welligent may be able to be a very useful system in the future but not so long as Change HealthCare is attached to them.

Pros

The ability to create caseloads in the system and teams management allows for easy access for staff to find clients, enter notes, complete paperwork and have a decent view of the client themselves.

Cons

Where to begin. The reporting structure in Welligent is canned and we had to rely on outside crystal reports to track our claims and revenue. Welligent and their clearninghouse (Change Healthcare) are abysmal in their platform support. Training on key items regarding billing and prescribing was beyond lackluster. Issues with interfacing between Change HealthCare and Welligent are serious liabilitities. For example, if you are looking at medications through the interface between Change and Welligent and you have more than one client open, you will get a medication list that has one client's name on it and the meds of the other client. There are dozens of issues that have been ticketed to Welligent that have yet to be resolved. We've had to create workaround processes with our medical staff to ensure client safety and it had taken months for Welligent to find our 835s and 837s. Our fiscal people have resorted to doing EoBs and claims remittances by hand because of the systems inability to generate what is needed. There also issues with locations of service as well as the diagnostic crosswalk of the platform to our previous one led to 70-90 hour work weeks to address migration problems in the system. Obtaining appropriate and competent training on the prescribing platform is nonexistent.

Reasons for choosing Welligent, Part of the ContinuumCloud

Welligent initially had the right answers to our questions and sandboxing of the system went fairly well. However when live we saw all of the issues that the interface between Change HealthCare and Welligent has and it has yet to be rectified adequately. It is so bad I have proposed scrapping Welligent entirely for a new system less than one year into implementation.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director of Mental Health

Mental Health Care

### "The Swiss Army Knife of EHRs (Does Everything with Mediocrity)"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

December 12, 2018

I feel like it created a whole new realm of problem management, rather than streamlining and simplifying our processes.

Pros

Welligent is really comprehensive and can cover a lot of clinical and qualitative ground in one software.

Cons

Their customer service often identified elaborate, labor intensive solutions to various problems. Their software didn't seem to do any one task SUPER well. Many tasks in Welligent are unintuitive and sequence-based. This means that it's easy to take a wrong step in a workflow process AND doing the process in the wrong sequence would often end up with errors that required starting over. So, often my less computer savvy staff would spend inordinate amounts of time doing basic tasks. This also meant that the high volume tasks bloated the labor costs of documentation for our business.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

John D.

Teacher

Education Management

### "A nightmare on wheels"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 3, 2018

If you want to lose a lot of money and/or time this might be what you need.

Pros

Nothing really. I like it best when I don't have to use it or when it for once does what it supposed to do.

Cons

The software is buggy. Runs only on Internet Explorer which is no longer supported. It has calculation errors and requires non-stop maintenance. When my district went to use it is was nothing shy of a nightmare.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KS

Kelly S.

lpc

### "basically lost a lot of income when my company went to this"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

June 16, 2017

Pros

the alert that someone is in the waiting room I don't really have more pros. I actually left the job because of the impact of the software on my company

Cons

slow, would crash all the time, dated (a place for pagers?) we joked every afternoon the system was taking a siesta as it would crash every afternoon

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 15, 2017

Hi Kelly, We're sorry to hear that you didn't have a good Welligent experience. We were upgrading all of our servers at the time of your review. We had some increased system down time during the hardware infrastructure upgrade. Since the upgrade, overall system performance has increased significantly. I also asked our CTO to look into system down time in the week leading up to June 16, the date of this review. According to an independent auditing firm, Webmetrics, there was no down time for seven days leading up to this review. April Burrows, Marketing Manager

CR

Chrissy R.

### "ChildNet Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

November 16, 2016

Overall, our experience with Welligent has been a positive one. We appreciate how responsive Chip is with our needs, and we had a smooth IBHIS transition. We do struggle with support, in that our tickets are not always handled in a timely manner.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 16, 2016

Hi Chirssy, Thank you for your review. ChildNet has been a dedicated customer since 2010. We're glad to hear that overall, you've had a positive experience and a smooth IBHIS transition in LA County! I see that you mentioned your tickets are not always answered in a timely manner. Welligent always tries to provide a response to tickets within 24 hours. Once we respond, we either resolve the issue the same day, pass the ticket to IT or wish-list committee, or pass the ticket back to the customer to gather more information, obtain screenshots, etc. Sometimes, this process can take some time, depending on the response from the customer and IT team. We are improving the support process by providing more thorough technical documentation and many more free live webinars and video recordings. These recordings and documentation can be accessed in the Welligent Community website. Thanks, The Welligent Team

GN

gladys n.

IT/Intake Coordinator/Data Entry

Non-Profit Organization Management

### "Welligent satisfied."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

November 15, 2016

There were times when I felt that Welligent wasn't very user friendly but I know feel more comfortable. Trainings have been very helpful and I love the new update.

Pros

Really like the new Update.

Cons

The difficulty at times to figure out certain steps.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 15, 2016

Dear Gladys, Thank you for your honest review. We know it's a challenge to learn any new EHR. It takes many hours of dedicated training and practice from both sides. It sounds like you stuck with it, and have learned a lot since you first started using Welligent. It's great to hear that you love the newest Welligent release, V8! With Welligent V8, we tried to make the system more user-friendly, simplifying navigation and decreasing the number of clicks to complete actions. We will continue to improve the system quarterly, and hope we can get you feeling like a "super user" with more trainings! Sincerely, The Welligent Team

AA

Alex A.

Office Manager

Mental Health Care

### "The Best Component of Welligent - Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 15, 2016

Overall our experience has been a good one! We have learned quite a bit and we continue to discover all that we can accomplish in the system; but the best part is the human component, anytime we need assistance we can count on an account representative to help us clarify or resolve the situation on a timely manner, if they cannot do it right away, they investigate and follow up, keep up the good work!

Pros

The V8 upgrade has made the system a lot easier to navigate.

Cons

Reports are so difficult to analyze.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 15, 2016

Dear Alex, Thank you for reviewing Welligent. We really appreciate your feedback! We were very excited for the Welligent V8 release this year. So, it's great to hear that our latest quarterly upgrade has simplified system navigation for you. We would love an opportunity to give you some more training on analyzing reports in the system! Sincerely, The Welligent Team

MW

Matthew W.

### " Very Satisfied Customer!!! "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

November 15, 2016

I have been using Welligent for 3 years as the local admin for a mid sized non-profit agency. Welligent has exceeded my expectation in both customer service and functionality. I have yet to find something for out outpatient clinic that can't be done in Welligent! Great system to use and great people to work with!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 15, 2016

Dear Matthew, Thank you for your review. We are glad to have you as a customer, and happy to hear that our EHR is meeting your needs! Thank you and the rest of Pinebrook Family Answers for 3 years as a loyal Welligent customer. Sincerely, The Welligent Team

[View all Reviews](https://www.capterra.com/p/233413/Welligent-EHR/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)