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Welligent, Part of the ContinuumCloud, is a leading provider of a cloud-based electronic health record (EHR) system that is both mobile and secure. Welligent has successfully implemented their EHR platform for some of the largest, multi-state organizations in more than 30 states. Wherever you are, Welligent provides documentation, scheduling and medication, and caseload management access from your desktop, tablet, or smartphone.
Provider
ContinuumCloud
Located In
United States
Foundation
1996
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
In Person, Live Online, Documentation, Webinars, Videos
Support
Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk
Behavioral health, substance use treatment, child and family services, outpatient, IDD, and school health.
Content Source: Welligent, Part of the ContinuumCloud
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Welligent, Part of the ContinuumCloud Reviews
Pros
The ability to create caseloads in the system and teams management allows for easy access for staff to find clients, enter notes, complete paperwork and have a decent view of the client themselves.
I like it best when I don't have to use it or when it for once does what it supposed to do.
There were times when I felt that Welligent wasn't very user friendly but I know feel more comfortable. Trainings have been very helpful and I love the new update.
The Best Component of Welligent - Customer Service.
Cons
There also issues with locations of service as well as the diagnostic crosswalk of the platform to our previous one led to 70-90 hour work weeks to address migration problems in the system.
It has calculation errors and requires non-stop maintenance. When my district went to use it is was nothing shy of a nightmare.
Slow, would crash all the time, dated (a place for pagers?) we joked every afternoon the system was taking a siesta as it would crash every afternoon.
Basically lost a lot of income when my company went to this.
"The Best Component of Welligent - Customer Service"
Overall: Overall our experience has been a good one! We have learned quite a bit and we continue to discover all that we can accomplish in the system; but the best part is the human component, anytime we need assistance we can count on an account representative to help us clarify or resolve the situation on a timely manner, if they cannot do it right away, they investigate and follow up, keep up the good work!
Pros: The V8 upgrade has made the system a lot easier to navigate.
Cons: Reports are so difficult to analyze.
Vendor Response
"Welligent satisfied."
Overall: There were times when I felt that Welligent wasn't very user friendly but I know feel more comfortable. Trainings have been very helpful and I love the new update.
Pros: Really like the new Update.
Cons: The difficulty at times to figure out certain steps.
Vendor Response
"Major Billing and Safety Concerns "
Overall: Run for the hills if you care about client medication safety and your finances as an organization. Don't expect to be able to utilize the Welligent reporting structures to get the information you need as a large organization and expect to feel like your agency is going backwards in time in your fiscal department. Expect the need to develop outside crystal reports to maintain pertinent and important data that stakeholders may request. Frontline staff will like the ease of use. Nursing, prescribing, fiscal and management will find this system to be plagued with concerns and very little support and answers from Welligent and Change. My biggest advice to Welligent would be to get as far away from Change Healthcare as possible, find a new clearinghouse- especially one that works with Dr. First. I believe Welligent may be able to be a very useful system in the future but not so long as Change HealthCare is attached to them.
Pros: The ability to create caseloads in the system and teams management allows for easy access for staff to find clients, enter notes, complete paperwork and have a decent view of the client themselves.
Cons: Where to begin. The reporting structure in Welligent is canned and we had to rely on outside crystal reports to track our claims and revenue. Welligent and their clearninghouse (Change Healthcare) are abysmal in their platform support. Training on key items regarding billing and prescribing was beyond lackluster. Issues with interfacing between Change HealthCare and Welligent are serious liabilitities. For example, if you are looking at medications through the interface between Change and Welligent and you have more than one client open, you will get a medication list that has one client's name on it and the meds of the other client. There are dozens of issues that have been ticketed to Welligent that have yet to be resolved. We've had to create workaround processes with our medical staff to ensure client safety and it had taken months for Welligent to find our 835s and 837s. Our fiscal people have resorted to doing EoBs and claims remittances by hand because of the systems inability to generate what is needed. There also issues with locations of service as well as the diagnostic crosswalk of the platform to our previous one led to 70-90 hour work weeks to address migration problems in the system. Obtaining appropriate and competent training on the prescribing platform is nonexistent.
"ChildNet Review"
Overall: Overall, our experience with Welligent has been a positive one. We appreciate how responsive Chip is with our needs, and we had a smooth IBHIS transition. We do struggle with support, in that our tickets are not always handled in a timely manner.
Vendor Response
" Very Satisfied Customer!!! "
Overall: I have been using Welligent for 3 years as the local admin for a mid sized non-profit agency. Welligent has exceeded my expectation in both customer service and functionality. I have yet to find something for out outpatient clinic that can't be done in Welligent! Great system to use and great people to work with!
Vendor Response