# Welligent, Part of the ContinuumCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Welligent, Part of the ContinuumCloud the right Electronic Medical Records solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/233413/Welligent-EHR/reviews

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Welligent, Part of the ContinuumCloud

2.8 (11)

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Last updated January 13th, 2026

# Reviews of Welligent, Part of the ContinuumCloud

Ease of use

2.5

Customer Service

2.8

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AA

Alex A.  
Office Manager  
Mental Health Care  
Used the software for: 2+ years

### "The Best Component of Welligent - Customer Service"

November 15, 2016

5.0

Overall our experience has been a good one! We have learned quite a bit and we continue to discover all that we can accomplish in the system; but the best part is the human component, anytime we need assistance we can count on an account representative to help us clarify or resolve the situation on a timely manner, if they cannot do it right away, they investigate and follow up, keep up the good work!

Pros

The V8 upgrade has made the system a lot easier to navigate.

Cons

Reports are so difficult to analyze.

Review Source

Response from ContinuumCloud

November 15, 2016

Dear Alex, Thank you for reviewing Welligent. We really appreciate your feedback! We were very excited for the Welligent V8 release this year. So, it's great to hear that our latest quarterly upgrade has simplified system navigation for you. We would love an opportunity to give you some more training on analyzing reports in the system! Sincerely, The Welligent Team

AB

Anthony B.  
Medical Director  
Mental Health Care  
Used the software for: 1-2 years

### "Not a medical EHR"

October 30, 2024

4.0

As a Medical provider working in a MH and addiction rehab facility, it was not suited for it. In fact we switched to another EHR > a year ago

Pros

System stayed up during times when other EHR or systems would crash

Cons

Not good for Medical notes No templates No straight forward med paths

Review Source

CH

Christy H.  
Physician Assistant  
Mental Health Care  
Used the software for: Less than 6 months

### "Worst EMR ever"

April 17, 2025

1.0

It has been absolutely awful. I have to use it, because my company bought it, but it is the worst.

Pros

I have not found one. This system has done nothing but make my work day harder and longer

Cons

This is the worst EMR I have ever used in 35 years of practice. Patient notes are lost daily, medications don't reconcile in the chart, transfer of information from our previous system was close to nothing. For the last 3 months, I have worked endlessly during nights and weekends due to this horror show of a product. There is not a thing that works easily and much of it is redundant.

Switched from

[Athena](https://www.capterra.com/p/155897/Athena/)

My company made the switch due to decline in support with Athena Practice

Review Source

gN

gladys N.  
IT/Intake Coordinator/Data Entry  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Welligent satisfied."

November 15, 2016

5.0

There were times when I felt that Welligent wasn't very user friendly but I know feel more comfortable. Trainings have been very helpful and I love the new update.

Pros

Really like the new Update.

Cons

The difficulty at times to figure out certain steps.

Review Source

Response from ContinuumCloud

November 15, 2016

Dear Gladys, Thank you for your honest review. We know it's a challenge to learn any new EHR. It takes many hours of dedicated training and practice from both sides. It sounds like you stuck with it, and have learned a lot since you first started using Welligent. It's great to hear that you love the newest Welligent release, V8! With Welligent V8, we tried to make the system more user-friendly, simplifying navigation and decreasing the number of clicks to complete actions. We will continue to improve the system quarterly, and hope we can get you feeling like a "super user" with more trainings! Sincerely, The Welligent Team

CR

Chrissy R.  
  
  
Used the software for:

### "ChildNet Review"

November 16, 2016

4.0

Overall, our experience with Welligent has been a positive one. We appreciate how responsive Chip is with our needs, and we had a smooth IBHIS transition. We do struggle with support, in that our tickets are not always handled in a timely manner.

Review Source

Response from ContinuumCloud

November 16, 2016

Hi Chirssy, Thank you for your review. ChildNet has been a dedicated customer since 2010. We're glad to hear that overall, you've had a positive experience and a smooth IBHIS transition in LA County! I see that you mentioned your tickets are not always answered in a timely manner. Welligent always tries to provide a response to tickets within 24 hours. Once we respond, we either resolve the issue the same day, pass the ticket to IT or wish-list committee, or pass the ticket back to the customer to gather more information, obtain screenshots, etc. Sometimes, this process can take some time, depending on the response from the customer and IT team. We are improving the support process by providing more thorough technical documentation and many more free live webinars and video recordings. These recordings and documentation can be accessed in the Welligent Community website. Thanks, The Welligent Team

AM

Aaron M.  
Associate Executive Director  
Mental Health Care  
Used the software for: 6-12 months

### "Major Billing and Safety Concerns "

August 3, 2023

1.0

Run for the hills if you care about client medication safety and your finances as an organization. Don't expect to be able to utilize the Welligent reporting structures to get the information you need as a large organization and expect to feel like your agency is going backwards in time in your fiscal department. Expect the need to develop outside crystal reports to maintain pertinent and important data that stakeholders may request. Frontline staff will like the ease of use. Nursing, prescribing, fiscal and management will find this system to be plagued with concerns and very little support and answers from Welligent and Change. My biggest advice to Welligent would be to get as far away from Change Healthcare as possible, find a new clearinghouse- especially one that works with Dr. First. I believe Welligent may be able to be a very useful system in the future but not so long as Change HealthCare is attached to them.

Pros

The ability to create caseloads in the system and teams management allows for easy access for staff to find clients, enter notes, complete paperwork and have a decent view of the client themselves.

Cons

Where to begin. The reporting structure in Welligent is canned and we had to rely on outside crystal reports to track our claims and revenue. Welligent and their clearninghouse (Change Healthcare) are abysmal in their platform support. Training on key items regarding billing and prescribing was beyond lackluster. Issues with interfacing between Change HealthCare and Welligent are serious liabilitities. For example, if you are looking at medications through the interface between Change and Welligent and you have more than one client open, you will get a medication list that has one client's name on it and the meds of the other client. There are dozens of issues that have been ticketed to Welligent that have yet to be resolved. We've had to create workaround processes with our medical staff to ensure client safety and it had taken months for Welligent to find our 835s and 837s. Our fiscal people have resorted to doing EoBs and claims remittances by hand because of the systems inability to generate what is needed. There also issues with locations of service as well as the diagnostic crosswalk of the platform to our previous one led to 70-90 hour work weeks to address migration problems in the system. Obtaining appropriate and competent training on the prescribing platform is nonexistent.

Reason for choosing Welligent, Part of the ContinuumCloud

Welligent initially had the right answers to our questions and sandboxing of the system went fairly well. However when live we saw all of the issues that the interface between Change HealthCare and Welligent has and it has yet to be rectified adequately. It is so bad I have proposed scrapping Welligent entirely for a new system less than one year into implementation.

Review Source

VR

Verified Reviewer  
Director of Mental Health  
Mental Health Care  
Used the software for: 2+ years

### "The Swiss Army Knife of EHRs (Does Everything with Mediocrity)"

December 12, 2018

3.0

I feel like it created a whole new realm of problem management, rather than streamlining and simplifying our processes.

Pros

Welligent is really comprehensive and can cover a lot of clinical and qualitative ground in one software.

Cons

Their customer service often identified elaborate, labor intensive solutions to various problems. Their software didn't seem to do any one task SUPER well. Many tasks in Welligent are unintuitive and sequence-based. This means that it's easy to take a wrong step in a workflow process AND doing the process in the wrong sequence would often end up with errors that required starting over. So, often my less computer savvy staff would spend inordinate amounts of time doing basic tasks. This also meant that the high volume tasks bloated the labor costs of documentation for our business.

Review Source

JD

John D.  
Teacher  
Education Management  
Used the software for: 2+ years

### "A nightmare on wheels"

May 3, 2018

1.0

If you want to lose a lot of money and/or time this might be what you need.

Pros

Nothing really. I like it best when I don't have to use it or when it for once does what it supposed to do.

Cons

The software is buggy. Runs only on Internet Explorer which is no longer supported. It has calculation errors and requires non-stop maintenance. When my district went to use it is was nothing shy of a nightmare.

Review Source

sjC

sae jae C.  
psychiatrist  
  
Used the software for:

### "makes work harder for everyone"

June 1, 2016

1.0

Not user friendly or time efficient. takes triple the time. Many times the server is down, and you can't access the system . .. impacts patient care in a negative way.

Review Source

Response from ContinuumCloud

November 15, 2016

Hi Sae Jae, We are so sorry you feel this way about Welligent. ACMHS has been a valued customer since 2012. Over the years, Welligent has committed to improving our service, support and products for our customers. We have more free online webinars and trainings than ever before, as well as a dedicated technical documentation team. We're rolling out new mobile apps, and still providing our free quarterly upgrades. I see you wrote your review before the latest Welligent V8 enhancements. This was our biggest quarterly release yet. Our IT team developed enhancements to make our EHR more intuitive, visually appealing and efficient. Hopefully you have had a better experience since the release of V8 in July! We're sorry to hear about the downtime you experienced. Welligent recently upgraded our hardware infrastructure. Since the upgrade, overall system performance has increased and up-time averages 99.99%! We would love to provide more training & speak further! The Welligent Team

KS

Kelly S.  
lpc  
  
Used the software for: 6-12 months

### "basically lost a lot of income when my company went to this"

June 16, 2017

1.0

Pros

the alert that someone is in the waiting room I don't really have more pros. I actually left the job because of the impact of the software on my company

Cons

slow, would crash all the time, dated (a place for pagers?) we joked every afternoon the system was taking a siesta as it would crash every afternoon

Review Source

Response from ContinuumCloud

September 15, 2017

Hi Kelly, We're sorry to hear that you didn't have a good Welligent experience. We were upgrading all of our servers at the time of your review. We had some increased system down time during the hardware infrastructure upgrade. Since the upgrade, overall system performance has increased significantly. I also asked our CTO to look into system down time in the week leading up to June 16, the date of this review. According to an independent auditing firm, Webmetrics, there was no down time for seven days leading up to this review. April Burrows, Marketing Manager

MW

Matthew W.  
  
  
Used the software for:

### " Very Satisfied Customer!!! "

November 15, 2016

5.0

I have been using Welligent for 3 years as the local admin for a mid sized non-profit agency. Welligent has exceeded my expectation in both customer service and functionality. I have yet to find something for out outpatient clinic that can't be done in Welligent! Great system to use and great people to work with!

Review Source

Response from ContinuumCloud

November 15, 2016

Dear Matthew, Thank you for your review. We are glad to have you as a customer, and happy to hear that our EHR is meeting your needs! Thank you and the rest of Pinebrook Family Answers for 3 years as a loyal Welligent customer. Sincerely, The Welligent Team

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