# DearDoc Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about DearDoc Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more. Source: https://www.capterra.com/p/233420/DearDoc --- # DearDoc Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) DearDoc ## What is DearDoc? DearDoc provides over 2,500+ SMB doctors, physicians and health and wellness practitioners a suite of cloud-based tools and services designed to help doctors get more patients, run their practices more efficiently, and improve patient experience. DearDoc’s suite of tools and services include: AI SmartChat, AI Autodialer, Review Generator, Testimonial Displayer,Text-to-Pay Software, Google Integration, Website Design & Management, SEO Services, and Social Media Management. ## What is DearDoc used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DearDoc?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://getdeardoc.com&name=DearDoc) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DearDoc 3.4 (9) VS. [3.9 (1,371)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (9) Ease Of Use 4.1 (1,368) Value For Money 2.0 (5) Value For Money 3.6 (998) Customer Service 2.4 (5) Customer Service 3.7 (1,288) ## DearDoc alternatives [4.7 (16)](https://www.capterra.com/p/201547/CallMyDoc/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [5.0 (13)](https://www.capterra.com/p/10010877/Buzz/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (27)](https://www.capterra.com/p/275493/eConsent/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (367)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233420/DearDoc/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Messaging 3.1 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Communicate using messages within the system Communication Management 2.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Patient Engagement 2.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Allows medical providers to engage patients in a variety of ways to ensure their health. Workflow Management 3.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Appointment Scheduling 2.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Live Chat 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Ability to chat online in real time DearDoc 12 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Manage and track all internal and external communication conducted via calls, email, text, or chat Electronically collect payments for goods or services Compliant with HIPAA, which sets standards for sensitive patient data protection Ability to chat online in real time Communicate using messages within the system Allows medical providers to engage patients in a variety of ways to ensure their health. Plan availability and assign specific time slots for tasks and resources Connect with meeting participants remotely over video Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.7 (9) 3.7 Based on 9 reviews ## Pricing Value for money 2.0 (5) ### Starting price Free trial not available Value for money 2.0 (5) 2.0 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.4 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.4 (5) 2.4 Based on 5 reviews ## User reviews Overall rating 3.4 Based on 9 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(3) Mentioned topic Sorted by most recent ML Mark L. Doctor Health, Wellness and Fitness ### "GOOGLE AI and posting" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 7, 2026 My experience with \[sensitive content hidden\] was great. She seems like she knows her stuff. Top notch. It seemed effortless to talk with her Pros Taking control of Google and knowing the algorithms of Google. Seems like a lot of detail to be listed at the top Cons Pricing and feel like I should have to think about if I want to move forward when not too sure and there are additional fees and setup fees should be waived for current clients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM aaron M. CEO owner Health, Wellness and Fitness ### "cool features" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 July 7, 2026 Pros \[sensitive content hidden\] is easy to talk to and has great sales tactics. Honestly, every time i talk with him i'm just thinking man he must really practice his sales calls techniques and strategies. i'd love to adopt some of them. haha Cons I'm still unsure if deardoc has been the best investment for my business. I like the products i have but not sure if it's worth what i pay for it or if that is what is getting us any extra business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Russell H. Nurse practitioner Health, Wellness and Fitness ### "Ai can help people " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 2, 2026 Staff like \[sensitive content hidden\] have been responsive and our company has bene growing as a result of the services. Pros We have been able to increase our leads and referrals through traffic online. Patients seem to appreciate the responsive Cons There is a strong sales pitch feel and every check ins seem like they want to add services that of course cost more money Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Executive Marketing and Advertising ### "Parents Get Answers Fast and Bookings Happen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 26, 2026 The AI chat handles worried parent questions about symptoms or visits with a caring tone and helps them book without long holds. It has eased our peak hours significantly. Parents receive quick info that makes them feel supported. Pros Excellent handling of high-volume inquiries typical in pediatrics, plus it improves family connection to the practice overall. Implementation guidance from the team made rollout painless. Cons Nothing major stands out as a drawback so far. There were a few small adjustments during the initial setup, but after that the platform has been stable and easy to manage. Overall, it has been a smooth experience with no ongoing issues affecting our daily workflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YK Yusuf K. Executive Marketing and Advertising ### "Intuitive Platform That Our Non-Tech Team Adopted Quickly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 23, 2026 Our staff picked it up quickly thanks to the clean and easy-to-use dashboard. Patients can now get instant answers to common questions 24/7, which has noticeably reduced routine phone calls and helped free up staff time. The automated scheduling feature has also improved online appointment bookings, making it easier for patients to connect with us. Overall, DearDoc has helped streamline communication, improve patient engagement, and make the booking process more efficient without adding extra work for the team. Pros The platform is very intuitive and easy for the whole team to use, even with little to no training. The patient engagement feels natural and conversational rather than robotic, which creates a better experience for visitors. It helps answer questions quickly, keeps potential patients engaged, and makes the booking process smoother without adding extra work for staff. Cons The reporting views are helpful and provide useful information, but it took a couple of days to fully explore all the available options and understand where everything was located. Once we became familiar with the layout, it was much easier to use and navigate on a regular basis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Executive Marketing and Advertising ### "Helping Turn Website Visitors Into Real Appointments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 23, 2026 The AI Smartchat engages site visitors right away with relevant answers about services and insurance, then books appointments directly into our calendar. We've added dozens of new patients monthly with almost no extra staff effort. Pros The instant lead capture and automatic booking features work really well and help turn website visitors into actual appointments. The setup process was quick, easy to understand, and did not require much technical effort. Cons Very minor initial tweaks were needed to fine tune a few niche responses and make them align better with our specific requirements. It was not a major issue and only required some adjustments during the early setup phase. Once everything was configured properly, the system performed consistently and did not require much ongoing maintenance or attention. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jeff G. Board of Directors Health, Wellness and Fitness ### "Failed to Deliver Core EHR Integration — Do Not Sign Without Performance Guarantees" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 21, 2026 We contracted with DearDoc for $10,164 annually to integrate their scheduling interface with our EHR and provide patient engagement services. The EHR integration was presented as a straightforward deliverable — core to the value proposition. Six months in, the integration still does not work properly. After signing, DearDoc went silent. No responses to emails. No status updates. No acknowledgment of our questions for two months. When we finally demanded answers, their response was contractual, not professional: “Your agreement allows for NO outs.” This is the vendor’s business model in action: collect payment upfront, fail to deliver on critical items, then cite contract language to prevent customers from leaving. The lack of responsiveness is not a service failure — it is intentional negligence covered by unfavorable contract terms. We have lost all trust with this company. Pros •Eventually responded after significant escalation and external pressure •Demonstrated willingness to negotiate but only on their terms Cons •Critical failure on core deliverable: EHR scheduling integration promised and contracted for — still not functioning properly after 6+ months. •No responsiveness: Two-month communication blackout after contract signature. Multiple unanswered emails. •Accountability avoidance: When confronted, vendor’s response was “your agreement allows for NO outs.” Used contract language as a shield instead of taking responsibility for failing. •Lack of transparency: No status updates, no timeline, no written confirmation of commitments. •Customer-hostile contract structure: Agreement heavily favors vendor with no performance milestones, no exit clauses, and no accountability for delivery. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TH Tonya H. Office Manager Health, Wellness and Fitness ### "Don't believe the hype!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 22, 2025 Heavy pressure sales made false promises. Follow up with the team - trying to get ahold of them later or get anybody to take any responsibility is impossible. Don't waste your money!! Pros There is virtually nothing I liked about Deardoc. They did not deliver what was promised in any way, shape or form! Cons Deardoc promised to manage our online presence. They do not do that at all. They set up a platform for YOU to manage your own online presence, which we knew we did not have the time for - and that why we signed on with them. They are happy to take that money, but when you call, they do not follow through or take responsibility. The ONLY thing we actually HAVE asked of them - several times - has never been taken care of. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jonathan S. Owner Health, Wellness and Fitness ### "A Complete Waste of Money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 6, 2024 This place is a complete scam; we have had no useful referrals in six months and we're locked into a yearlong contract. I have nothing good to say about anything they've done, and I encourage anyone who might be using them to stick with Meta instead; they at least get results. Pros I liked absolutely nothing about this company. Cons Everything. Communication, value for money... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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