# ZIRO Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ZIRO Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more. Source: https://www.capterra.com/p/233436/ZIRO --- # ZIRO Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ZIRO ## What is ZIRO? ZIRO Provisioning software (formerly Stack8 SMACS) is designed to make provisioning users the simplest thing on your to-do list. With ZIRO, you can offload routine provisioning tasks (like MACDs and DIDs) to your help desk without ever having to worry about complex templates or compromising admin security. You can also extend ZIRO any way you want with easy-to-use APIs and ITSM integrations. ## What is ZIRO used for? [Unified Communications](https://www.capterra.com/unified-communications-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ZIRO?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://stack8.com&name=ZIRO) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ZIRO 4.8 (13) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (13) Ease Of Use 4.4 (464) Value For Money 4.4 (12) Value For Money 4.3 (304) Customer Service 4.8 (12) Customer Service 4.1 (336) ## ZIRO alternatives [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (96)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102188/LiveAgent/) Highest Rated [Glassix](https://www.capterra.com/p/10011687/Glassix/) [5.0 (103)](https://www.capterra.com/p/10011687/Glassix/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011687/Glassix/) [View all alternatives](https://www.capterra.com/p/233436/ZIRO/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. ZIRO 25 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Communicate using direct chat or messages within the system Alter the layout and content of reports Group messaging lets multiple people carry on a group conversation Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Allow users to access multiple services after entering their login credentials once Send messages via SMS Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Set up connections to third-party platforms to improve business processes Record and playback video calls Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.3 (13) 4.3 Based on 13 reviews ## Pricing Value for money 4.4 (12) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.4 (12) 4.4 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(10) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MN Mike N. UC Manager Food Production ### "Stack8 smacs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2021 Very good, easy to work with and professional. Pros easy to upgrade and performed changes. software always loads and rarely has issues. Cons adding DID to the block, no way to view until the change fails. Reasons for choosing ZIRO great team and willing to go above and beyond. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Sandy L. UC Architect Higher Education ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2021 We drastically decreased our number of human errors and simplified provisioning. Pros Product very easy to use and integration was made easy due to the fact the Stack8 customized the product to our environment and our needs. Cons Our business processes are quite complicated, so it's our bad, not the product. Reasons for choosing ZIRO We chose Stack8 because it was a product that could be used in our french environment and it's a local company to us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD John D. Telecom Administrator Education Management ### "RPS205 and Stack8" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2021 From start to finish this has been a great experience and continues to be. Pros I like being able to go to one place for most user changes. Still have a lot to learn as time permits. Cons Still learning the AD and Unity connection for Voice Mails try to figure out if it is something on my end or something not doing what its supposed to. Like I said still learning and have had less time than hoped for to really dig in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YY Yasin Y. Telephony Coordinator Automotive ### "Stack8 " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 6, 2021 We do a lot of business with stack 8 : -Implementing new call center sofware to all our call center. -Implenting new stores with unified communications technology Pros Hello, First of all, stack 8 is not a software but a company that manage unified communications technology. they have been very helpfull to us. They always help us with whatever problem that we throw at them. I will recommend this company to anyone. They are very professional . Rgds, Yasin Cons No, nothing to improve, stack 8 have always respond efficiently to our needs so far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kent W. Coordinator Information Technology and Services ### "Happy with the product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 6, 2021 Pros Ability for junior analysts to perform MAC's without knowing too much about CUCM. Cons Depending on the changes being made sometimes we still need to access CUCM to adjust parameters in order to complete the MAC. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IB Ivan B. Product Onwer Packaging and Containers ### "SMACS Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 6, 2021 Our internal teams using SMACS are happy with the improvement on the Unified Communications user device management improvement and with the reduction in time to provision new devices. Pros Friendly user interface reduce the need for underlying system knowledge which allowed us to extend Unified Communications device administration to site administrator. Furthermore, SMACS centralized number plan management is a must in order to speed-up end users request resolution. Cons More granular access privileges in order to breakdown further what each team or individual can do within the system once access has been granted. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BO Bryce O. Systems Analyst Telecommunications ### "Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 6, 2021 Great, the provisioning works quickly and efficiently. The reporting section is worth it's weight in gold and is fully customizable which I love. The support team for the product is top notch. Pros The 360 view is great and the use of tiles makes it a snap to implement new devices. Cons There can be more then one way to provision devices and sometimes I find that Smacs doesn't take full advantage of that. I would also like it to integrate more with other Cisco products like Quality Management so I can use it as an end to end call center provisioning tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DN Doug N. Sr Analyst Cloud Strategy Financial Services ### "Stack 8 review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 6, 2021 Everyone at S8 was super nice, and available. I worked with a dev for a long while and we got along like old pals. The PM on the project was super nice and approachable too. Pretty much everyone was really great to work with!! Pros the app that S8 coded for us worked for what we needed it to do. It wasn't the fanciest and it errored out here and there, but it functioned and I was satisfied with it. :) Cons there were dependancies on this app which broke our app without any error handling and it should not have done that. Like versions of the browsers changed, and broke the app. Not ideal. Reasons for choosing ZIRO cisco suggested them so we took their suggestion. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Roger K. Lead Analyst Food Production ### "Hassel free Unified Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2021 Stack8 are very easy to do business with and we have after we bought SMACS used them for other services as well, such as setup of CER for our Americas market. Pros Very easy to use and also quite easy to setup. Cons There could be more options to define modifications to various values that derives from Communication Manager. Ate the moment we'll make due with the standard values. Reasons for choosing ZIRO The ease of use with the 360 degree is phenomenal, no one else even come close to that usability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Sean P. IT Desktop Support Manager Banking ### "Streamline Cisco UC Administration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 30, 2021 Overall Stack8 has saved us time when onboarding new users, and anytime we need to make changes. Pros The ability to access multiple UC options in one UI is a time saver. Cons The onboarding process was a little complicated, and required more than the initial few sessions discussed during the POC. Alternatives considered [Akkadian Provisioning Manager](https://www.capterra.com/p/184153/Akkadian-Provisioning-Manager/) Reasons for choosing ZIRO Price and features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/233436/ZIRO/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)