--- title: "Keyfax Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Keyfax Software - reviews, pricing plans, popular comparisons to other Facility Management products and more." source_url: "https://www.capterra.com/p/233440/Keyfax/" page_type: "product" language: "en" --- # Keyfax Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Keyfax ## What is Keyfax? Keyfax presents a GUI to staff and tenants to manage their housing repairs and enquiries. Keyfax draws on over three decades of experience of housing customer services. It delivers outstanding functionality and is easily integrated with Dynamics 365 and all major Housing Management Systems. Non-technical staff can easily build and customise the diagnostic scripts, which guide customer advisors in the contact centre, or tenants themselves, through self-service. All changes are quick and easy. ## What is Keyfax used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Facility Management](https://www.capterra.com/facility-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Keyfax?[Manage this product listing](https://www.g2.com/products/keyfax/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Keyfax 4.8 (5) VS. [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.3 (205) Value For Money 4.5 (4) Value For Money 4.2 (136) Customer Service 4.8 (5) Customer Service 4.3 (195) ## Keyfax alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233440/Keyfax/alternatives/) ## FAQs about Keyfax Overview ### What company size and specific industries is Keyfax built for? Keyfax is designed for UK Housing Associations, UK local government bodies such as regional and city councils, universities, and managed accommodation providers that handle housing repairs and enquiries through contact centres and tenant portals. Features and Usability ### What are the key features of Keyfax? Keyfax offers API access, activity tracking, CRM, call center management, and contact management for handling customer records and interactions. It also includes knowledge base management, a self service portal, multi-channel communication, workflow management, reporting and statistics, and third-party integrations for connecting related systems. Integrations ### Which third-party tools and platforms does Keyfax integrate with? Keyfax connects natively to Aareon, Capita CASE, and Microsoft 365. These catalog integrations cover property, case management, and productivity workflows, giving Keyfax a compact set of connections for organizations that need to link core operational systems with common office tools. Getting Started and Support ### What training and onboarding options does Keyfax offer? Keyfax provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and setup steps. Getting Started and Support ### What customer support options does Keyfax offer? Keyfax provides email/help desk support, a knowledge base, and phone support. No reviewer feedback about support is available here, so user experience with response speed, helpfulness, or common support issues cannot be assessed from the catalog data alone. ## Features AI summary Based on 5,357 Facility Management reviews Capterra data shows that buyers of Customer Service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Keyfax includes **Call Center Management** and **Multi-Channel Communication**, giving service teams the tools to manage high volumes of customer calls while staying connected across multiple contact channels. However, it does not include **Support Ticket Management**. Together, **Call Center Management** and **Multi-Channel Communication** help businesses respond more efficiently, maintain consistent customer interactions, and support teams in handling service requests across phone, email, and other touchpoints. Call Center Management 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Multi-Channel Communication 2.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Workflow Management 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Knowledge Base Management 4.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Keyfax 9 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.5 (4) ### Starting price Free trial available Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Aareon](https://www.capterra.com/p/163600/Aareon/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (5) 4.8 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LB Lisa B. ICT Project Lead Government Administration ### "Keyfax Diagnostic Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2021 Excellent customer service. Knowledgeable staff always willing to help and go the extra mile. Reliable software that rarely gives us cause for concern. Pros It's ease of use, the updated images, it guides you through the full process. Cons n/a - I don't use it daily to know its Cons. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MD Mark D. Strategic Repairs Manager Civic & Social Organization ### "Keyfax repairs diagnostic system " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2021 Excellent Pros Easy to amend scripts and clear scripts tied in with the repairs handbook and excellent communication with Omfax staff Cons We have had no real issues apart from changes to Omfax staffing Reasons for choosing Keyfax n/a Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2021 Thanks for your review and feedback, Mark. We look forward to working with you on the new release. LS Lourdes S. Director of Customer Services Non-Profit Organization Management ### "We are not robots!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2021 Company easy to deal with and responsive to customer feedback and possible developments. Very reliable systems. Company also very willing to work with third parties to enable configuration. Pros There is an assumption that using diagnostic software (or scripts) turns advisers into robots - not true! Using software provides guidance for giving out correct info to customers or collecting relevant information for colleagues and taking the correct action to resolve the enquiry. Cuts down on technical knowledge training allowing advisers to listen and concentrate on customer service resolution. Administrators can configure system questions; flow; coding and integration with other systems. Very user friendly. We have been able to do so much more with the produce than originally envisaged which is also applied to our customer portal. Cons Running reports from the script hit data - needs to be quicker and more tailored (for example between contact times not just dates). Would be good to have configurable dashboards using the data collected. Company does encourage users to flag possible development and keeps a prioritised list for ongoing improvements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2021 Many thanks for your review, Lourdes - you make an excellent point! I am also going to feedback the suggestions around the reports on the script 'hit' data to the development crew, to make sure it's on their radar. RS Reanne S. Senior Diagnostic Software Developer Civic & Social Organization ### "A great intuitive tool, enabling businesses to keep the focus on the customer " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 27, 2021 Great. Support is always on hand from \[SENSITIVE CONTENT\] when we need it and nothing is too big of an ask. Pros It's easy to navigate and integrates well with the host system we use. Features that can be applied within Keyfax enable us as an organisation to develop processes that really work for us, and the continual development of the product helps future-proof it too so it will continue to work for us going forwards. Cons There are some features we would like to be developed, such as an upgrade to the editing tool for message boxes, the ability to reference information within databoxes etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2021 Many thanks for your review, Reanne, it's much appreciated. Hopefully the cons you have listed are addressed in the 4.4 version of Keyfax with the new HTML editor. EG Ellie G. Implementation Lead Government Administration ### "Keyfax with Capita OpenHousing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 27, 2021 Keyfax could work better for us but over the years has been implemented by different teams and people which has meant the scripting is quite unorganised and fragmented as previous owners have left. The customer service is good and the team are knowledgeable, patient and helpful. Pros Keyfax is an intuitive and smart tool used to diagnose repairs by our inhouse call centre. When set up with the effective scripting it can work very well advising the team with SOR codes suitable for repairs. The diagrams can be selected which makes it a easy tool for beginners to start using. Cons There could be a smoother integration with the software we use, the interface is simple and clear but not quite modern. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2021 Many thanks for providing a review, Eliie - much appreciated. Hopefully you saw from the webinar this week that the interface is much improved in the latest version. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.