# eBanqo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about eBanqo Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/233497/eBanqo/reviews --- # eBanqo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) eBanqo ## What is eBanqo? eBanqo is a customer engagement platform that: - Gives businesses an AI chatbot that responds to inquiries 24/7 - Offers multichannel live chat that aggregates chats from the web, social and messaging apps in one dashboard - Provides automation to enable customers to onboard, purchase goods/services and resolve support issues from popular messaging apps and channels without speaking to a support rep. ## What is eBanqo used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Overall rating Based on 22 user reviews Reviews sentiment Positive 86% Neutral 14% Negative 0% Starting price $10 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eBanqo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ebanqo.com&name=eBanqo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eBanqo 4.2 (22) VS. [4.7 (1,754)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $10 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (22) Ease Of Use 4.6 (1,734) Value For Money 4.1 (19) Value For Money 4.6 (1,487) Customer Service 4.4 (22) Customer Service 4.7 (1,506) ## eBanqo alternatives [4.4 (4,072)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (984)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chat/Messaging 3.9 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Activity Tracking 3.7 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Alerts/Notifications 3.2 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Branding 3.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Activity Dashboard 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Knowledge Base Management 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support eBanqo 29 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Set-up notifications and alerts for mobile apps. Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Adjust communications based on previous interactions or personal preferences Engage in direct, instant messaging with consumers Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set-up SMS-based notifications and alerts for mobile devices. Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Set-up notifications and alerts for web browsers and apps. Get Advice We can help you find the software with the features you need. Features 4.0 (22) 4.0 Based on 22 reviews ## Pricing Value for money 4.1 (19) Free Trial Free Version Basic $10.00 Flat Rate,Per Month Value for money 4.1 (19) 4.1 Based on 19 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (22) 4.4 Based on 22 reviews ## User reviews Overall rating 4.2 Based on 22 reviews Filter by rating 5(7) 4(12) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent Iyare D. Senior Software Developer Computer Software ### "Simplicity at its best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 18, 2022 Pros Easily communicate with clients on their preferred channels. Cons Sometimes messages to clients are delivered quite slowly by the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GD Gloria D. Data Administrator Consumer Goods ### "Software Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 25, 2022 Excellent Pros The AI chat bot is very users friendly Cons The AI chat bot exclude Skype and viber Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VU Victor U. Product Innovation & Brand Communications Specialist Financial Services ### "Review of eBanqo's Chat Bot service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2022 Communication with stakeholders became easy with eBanqo Pros It is easy to keep track of conversations. It is also easy to create auto responses via their bot Cons There is none for now. The software works really well Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Costing, customer service, location, etc Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 24, 2022 Thank you so much for a glowing review, Victor. OA Oluwafisayo A. Customer experience Financial Services ### "Ebanqo" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 27, 2022 Pros It allows multiple users to make use of the platform, it allows admin to take proper record of data. Cons Its consumes much network, and also makes the platform slow and drags alot. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) We want to be be able to use whatsapp platform to attend to our customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 24, 2022 Hello Oluwafisayo, Thank you so much for your feedback. Our engineering team have taken note of the issue you raised. We are sorry for any inconvenience it may have caused. AE Akpesiri E. Head of Products Financial Services ### "Ebanqo Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 25, 2022 I would be say Ebanqo is okay. Pros The social media integration feature was the most attractive part of this solution, specifically WhatsApp. We purchased Ebanqo at a time when we were looking for a way to better engage our customers. Cons The integration process took forever. The process of uploading WhatsApp template messages and getting them approved is stressful. It could be better. It would be great to have a way to send bulk multimedia content to our customers via Ebanqo. Switched from [Grasp](https://www.capterra.com/p/137037/Grasp/) Their time to get us running was faster and integration was smooth. Reasons for choosing eBanqo It proved to be the best option at the time of purchase. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2022 Hi Akpesiri. Thank you so much for a great review. Our projects team have taken note of the issue you raised. Apologies for any inconvenience it may have caused you. MT Mamuyovwi T. Workload and Reporting Lead Information Technology and Services ### "Feedback And Improvement " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 24, 2022 It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this. it has really efficiency and reduces complain from customers across the call center. Pros The different option that was provided to customers of either immediate response or email is a very powerful feature, the integration process was easy, but the software was slow to pick all the numbers. The reporting options for customers' detail is very intelligent, it gives you the right data for reporting. Cons The software is slow to deliver messages from agents to customers, it goes off whenever there is a network issue at the office, the mobile option is not also stable with any little network challenge. Reasons for choosing eBanqo The price was perfect and the bot was easy to understand by our customers, it has made it easy for customers to communicate to us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2022 Hello Manuyovwi, thank you so much for sharing your feedback. Our sincere apologies for the issue you raised. Our engineering team has taken note of this. OO Omotayo O. Customer Experience Financial Services ### "Note a bad software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 19, 2022 Satisfactory Pros Notification sound alerts you ones their a message Cons Chat history in envelope should be on opened and not enveloped. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2022 Hello Omotayo. Thank you so much for sharing your feedback with us. We'd like to look into the issue you raised. Can you provide more clarity please? AB Abena B. Customer success manager Financial Services ### "Fleri CX Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 18, 2022 It has been fairly smooth and the team at ebanqo is really helpful. Pros I like that we can customize it to suit our needs and people can get answers even when an agent is not available. Cons The fact that we don't get notified as soon as someone makes an inquiry even if the knowledge base takes care of the question. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2022 Hello Abena, thank you very much for your feedback. Our product team has noted your request that you'd like to get a notification whenever a customer makes an inquiry. Thank you for choosing eBanqo. GT Gift T. Customer service reps Telecommunications ### "Ebanqo is good" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 18, 2022 Good Pros Ebanqo is easy to use. I like the look and feel of the software Cons some recommendations hasn't been implemented Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 2, 2022 Hello Gift, thank you so much for a great review. We're certain that your recommendation is in our roadmap. Thank you for your patience. EN Ebere N. Customer Experience officer Financial Services ### "User review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 18, 2022 Customer/ agent issues on our platform Pros The product is quite easy to use and the app is of great use Cons When a chat is picked, one should be able to see the message left earlier Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AO Adetola O. Customer Experience Analyst Financial Services ### "User Experience Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 18, 2022 It's been a great experience, it has also helped to improve our customer's experience and increased customer satisfaction. Pros The fact that we can have several support reps attending to customers from our WhatsApp channel. Cons The user experience has been somewhat below par, after the last upgrade, The app also still needs some improvement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 23, 2022 Thank you for your feedback, Adetola. We've shared your feedback with our technical team to ensure there is no reoccurrence of post-deployment issues in the future. We are sorry for any inconvenience this may have caused you. VE Victoria E. CX Manager Hospital & Health Care ### "The Beauty of Ebanqo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2022 Great experience. Pros The chat features and the uploads we requested. It was seamless for all to use as soon as features were added. Overall best quality. Cons The bugs that continuously makes you have to sign in and refresh to see certain comments. Reasons for choosing eBanqo Nil Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2022 Thank you for your feedback, Victoria. Our engineering team is working hard to fix this issue. Apologies for any inconvenience this has caused. OS Oyeyinka S. Customer Service Medical Practice ### "Summary Review for 2020" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 11, 2022 Pros Support is good. Social media platforms aggregation. Cons Bugs take time to fix. Although escalations are attended to in a timely manner, there seems to be a time lag in the resolution of such which sometimes lead to service disruption. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2022 Thank you for your feedback, Oyeyinka. We've shared your feedback with our technical support team to ensure this doesn't reoccur in the future. We are sorry for any inconvenience this may have caused you. EE Emmanuel E. Head, Customer Experience & Marketing Financial Services ### "Great Products" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2022 Pros Ease of use and pricing is perfect for the business. I could practically expand my team with no additional cost per user. Cons Its ability for flexibility, ease for users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2022 Thank you so much for the glowing review! We're glad that you find our pricing perfect for your business. OS Opeyemi S. Customer Service Representative Financial Services ### "Ebanqo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2022 Ebanqo answering machine has been helpful in responding to our customers before re-directing it to us if need be. Pros The application is easy to use and understand Cons The ability to copy and paste from your previous chat Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OO Omolara O. Onboarding Specialist Information Technology and Services ### " Ebanqo" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 10, 2022 i enjoy using it especially when the customer's request is straight forward. Pros its flexibility and ease of use. its availability at any time of the day Cons Its notification does not come in to email. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2022 Thanks for your feedback Omolara. Please check our help article on how to enable email notifications https://helpcenter.ebanqo.com/?knowledgebase=how-to-enable-or-disable-support-queue-email-notification-in-your-ebanqo-messenger-account OA Oluwabunmi A. Customer Service Executive Telecommunications ### "My take on eBanqo " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2022 Pros Very easy to use and very understandable Cons The conversation views takes a while to come ups Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YB Yusuff B. Software Developer Investment Banking ### "Fair enough functionalities" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 6, 2022 Pros Availability is commendable. The history of customer service is sufficient for good case management. Cons I would like to have more insight features to chats and statistics. These need to be more interactive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2022 Hello Yusuf, thank you for sharing your feedback. Our product team has taken note of your request. Thank you for choosing eBanqo. PE Princewill E. Marketing Retail ### "Ebanqo review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 4, 2022 Ebanqo is a great customer conversational tool for your business. Its dashboard helps me to see customer conversations, create and track push notifications, analyse the messages with my customers. I can analyse the various channels that my team members engage with my customers to get insights from the number of chats and customers on the different channels. It's also allows me to create canned responses which my team members can use to engage with customers for frequently asked questions. Also, analysing team members' activities and assigning roles is easy to do. Pros Canned response is effective Simple customer interface Variety of features Cons Push notifications could be better Needed more insights which I couldn't get Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2022 Hello Princewill, thank you so much for sharing your feedback. Our product team have taken note of your request. Thank you for choosing eBanqo. Adedayo A. Product Manager Financial Services ### "eBanqo review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 30, 2021 It's a good platform which helps to aggregate and streamline all customer communication channels Pros Product was easy to use with features for omni channel AI chatbot .It is also fast and easy to implement Cons Unavailability of a human interaction feature for direct live interface with customers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2022 Hello Adedayo, thank you so much for sharing your feedback. On eBanqo Messenger, customers who reach out to you can start a conversation with your team choosing the chat with an agent option. If you don't mind, our customer success team will reach out to collect more information about the issue you raised. TS Timilehin S. Customer Experience Representative Financial Services ### "Awesome" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 29, 2021 Multiple users, reporting. Pros Super easy to use. I love the fact the incorporates mist of the social media platform into one purse. Also, having multiple users on the platforms at a time eases the work load. Cons The frequent updates and error responses that come after Reasons for choosing eBanqo Nil Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2022 Hello Timilehin, thank you very much for sharing your feedback. Our Engineering team have taken note of the issue you raised. We are so sorry for any inconvenience this may have caused. KC Kristanya C. Contact Centre Manager Transportation/Trucking/Railroad ### "Ebanqo makes life easier " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2021 Pros The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software. Cons The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2022 Hello Kristanya, thank you so much for sharing your feedback. We are sorry for the inconvenience this may have solved. We've also resolved this issue. Can you please update your mobile app? Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)