--- title: "ServiceBase Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceBase Software - reviews, pricing plans, popular comparisons to other Service Dispatch products and more." source_url: "https://www.capterra.com/p/233506/ServiceBase/" page_type: "product" language: "en" --- # ServiceBase Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ServiceBase ## What is ServiceBase? ServiceBase is field service software purpose-built for commercial HVAC/R and commercial equipment contractors. Manage dispatch, service tickets, work orders, installation schedules, planned maintenance contracts, and more. All in one system, engineered for mobile from the ground up. Never lose data or revenue in the field. It runs on the device and syncs to the cloud in the background, so it's fast and reliable everywhere. It keeps working in basements, walk-ins, and on rooftops where signal drops. One system for the office and the field — Web, iOS, and Android. Flat pricing. Unlimited users, no per-user fees. Full, expert implementation included. ## What is ServiceBase used for? [Service Dispatch](https://www.capterra.com/service-dispatch-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceBase?[Manage this product listing](https://www.g2.com/products/servicebase/claim_requests/new?auto=true) ## ServiceBase Overview Updated September 2026 AI summary ServiceBase is a cloud-based service dispatch solution built for small businesses managing field service operations. It offers scheduling, dispatch management, customer database, job tracking, technician management, GPS location tracking, and mobile access. Optional features include accounting integration, calendar management, and customizable forms, supporting efficient coordination of work orders and improved visibility into service activities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceBase 0.0 VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $99 Usage Based Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (5,315) Value For Money 0.0 (0) Value For Money 4.5 (5,072) Customer Service 0.0 (0) Customer Service 4.6 (5,086) ## ServiceBase alternatives [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (2,747)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars ## FAQs about ServiceBase Overview ### What company size and specific industries is ServiceBase built for? ServiceBase is designed for commercial HVAC/R and commercial equipment contractors that handle service and installation work. It fits businesses in the commercial service and installation sector, especially contractors managing field service operations, equipment maintenance, and related customer jobs. Features and Usability ### What are the key features of ServiceBase? ServiceBase offers job scheduling, dispatch management, and work order management for field service coordination. It also includes technician management, job tracking, GPS and location tracking, customer database and customer history, plus calendar management, alerts and notifications, customizable fields and forms, accounting integration, and real-time data updates. Getting Started and Support ### What training and onboarding options does ServiceBase offer? ServiceBase provides live online sessions and webinars to help teams get started. Live online sessions support guided instruction with a trainer, while webinars offer scheduled presentations that can cover product features, setup steps, and common workflows for users. Getting Started and Support ### What customer support options does ServiceBase offer? ServiceBase provides email/help desk and phone support for customer assistance. No reviewer feedback is available in the catalog, so support quality, response time, and common user experiences are not described there. ## Features AI summary Based on 1,238 Service Dispatch reviews Capterra data shows that buyers of service dispatch software rank the following features as their top priorities: - **Scheduling** (**69%** of reviewers rated this feature as critical) - **Customer Database** (**58%**) - **Mobile Access** (**67%**) ServiceBase supports all three of the features reviewers value most: **Scheduling**, **Customer Database**, and **Mobile Access**. Together, these capabilities help businesses coordinate jobs more efficiently, keep customer information organized and easy to access, and give field teams the flexibility to manage work from anywhere, allowing teams to respond faster and deliver more consistent service. Accounting Integration Integrate with a third-party accounting system Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Calendar Management Track and manage schedules and meetings via an integrated calendar Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customer History Access previous interactions or concerns to maintain customer relationships ServiceBase 25 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Job Management: Manage and track all job information and associated tasks - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - QuickBooks Integration: Integrates with QuickBooks - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $99.00 Usage Based, Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.