--- title: "Lightspeed Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lightspeed Software - reviews, pricing plans, popular comparisons to other Marine products and more." source_url: "https://www.capterra.com/p/233553/Lightspeed/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Lightspeed Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Lightspeed ## What is Lightspeed? Lightspeed is an intuitive, integrated dealer management system that helps you grow your business. Increase sales, streamline your process, and provide better service, all in one platform. ## What is Lightspeed used for? [Marine](https://www.capterra.com/marine-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 160 user reviews Reviews sentiment Positive 73% Neutral 18% Negative 10% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lightspeed?[Manage this product listing](https://www.g2.com/products/lightspeed-dms/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lightspeed 3.9 (160) VS. [4.5 (44)](https://www.capterra.com/p/92495/BiT-Dealership-Software/reviews/) Starting Price Contact vendor Starting Price $270 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (160) Ease Of Use 4.3 (57) Value For Money 3.4 (139) Value For Money 4.5 (56) Customer Service 3.3 (157) Customer Service 4.6 (56) ## Lightspeed alternatives [3.9 (18)](https://www.capterra.com/p/92549/DockMaster/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 72% of reviewers rated it above 4 stars Highest Rated [5.0 (1)](https://www.capterra.com/p/10031148/Yacht-Logic-Pro/#reviews) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (20)](https://www.capterra.com/p/98609/MarinaOffice/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/209329/PacsoftNG/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233553/Lightspeed/alternatives/) ## FAQs about Lightspeed Overview ### What problems does Lightspeed solve? Lightspeed solves disconnected sales, parts, service, and accounting workflows by centralizing point-of-sale transactions, repair orders, purchasing, inventory counts, and customer records. It helps dealership parts departments, service advisors, sales teams, and operations managers track stock levels, special orders, item movement, margins, and sales history without relying on separate systems or manual updates. Answer based on 42 reviews Overview ### Which roles and teams benefit most from Lightspeed? Lightspeed is most used by dealership general managers, owners, and executive leaders overseeing operational performance. Parts and service managers depend on it to manage inventory, orders, repair activity, and department workflows. Sales, finance, and office teams use it to process transactions, maintain customer records, handle accounting tasks, and track dealership activity. Answer based on 160 reviews Overview ### What company size and industries is Lightspeed built for? Lightspeed is built for small marine and specialty vehicle dealerships, with 99% of reviewers from small businesses and Retail leading at 36%. It also serves Maritime organizations (24%) and Automotive businesses (19%), including boat, powersports, motorcycle, RV, trailer, and golf dealers. Its most common use case is marine operations (99%). Answer based on 160 reviews Features and Usability ### What are the key features of Lightspeed? Lightspeed includes core inventory management, point of sale (POS), accounting, and work order management for sales, parts, and service operations. Its differentiating strengths include customizable reports, real-time financial statements, cross-department integrations, and service scheduling. Mobile access supports repair-order updates, customer check-ins, and inventory-related tasks. Answer based on 61 reviews Integrations ### Which third-party tools and platforms does Lightspeed integrate with? Lightspeed integrates with ARI for website and inventory listings, Microsoft Excel for report exports and data cross-referencing, and Kenect for customer communication and payments. These connections support inventory publishing, reporting workflows, customer record transfers, texting, and payment-related interactions across dealership operations. Answer based on 46 reviews Getting Started and Support ### How easy is it to onboard and train a team on Lightspeed? Lightspeed offers in-person training, live online sessions, webinars, documentation, and video tutorials. Reviewers report that computer-literate staff and new hires learn basic navigation and daily tasks quickly. Administrators and teams using accounting, reporting, or more complex dealership workflows need additional time, hands-on guidance, and careful setup to build confidence. Answer based on 30 reviews Getting Started and Support ### What customer support options does Lightspeed offer, and how do users rate the experience? Lightspeed offers email/help desk, a knowledge base, phone support, and chat. Users report that knowledgeable, friendly representatives and live chat can resolve questions quickly, but feedback is mixed: many describe long phone holds, delayed email and case responses, unresolved issues, limited availability, and inconsistent technician expertise. Answer based on 61 reviews Features and Usability ### How well does Lightspeed handle inventory management? Lightspeed gives dealers centralized inventory control across parts, sales, service, and purchasing. Parts teams value stock visibility, vendor pricing updates, buying guides, barcode-supported counts, and tracking across departments. However, some users report cumbersome receiving, allocation, scan-gun limits, pricing issues for packaged items, and fewer filters or customization options than they need. Answer based on 42 reviews Features and Usability ### How good are Lightspeed reporting and custom reports? Lightspeed provides extensive reporting data and custom report options, but report creation can require technical effort. Managers and parts teams value exportable reports, report libraries, and detailed operational data for inventory and buying decisions. Some users find ad hoc queries, filtering, combining fields, and locating clear prebuilt dashboards difficult without training or outside help. Answer based on 29 reviews ## Who uses Lightspeed? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 112 Marine reviews Capterra reviewers highlight these as the features buyers care about most when choosing marine software: - **Billing & Invoicing** (**76%** of reviewers rated this feature as critical) - **Point of Sale (POS)** (**54%**) - **Reservations Management** (**86%**) Lightspeed includes **Billing & Invoicing** and **Point of Sale (POS)**, giving marine businesses the tools to manage transactions, process sales, and keep customer payments organized. However, it does not include **Reservations Management**. Instead, it offers other highly rated capabilities such as **Inventory Management** (**67%**), **Accounting** (**62%**), and **Real-Time Updates** (**52%**), helping businesses track stock, manage financial records, and stay current on day-to-day operations while providing teams with better visibility and control across the business. Billing & Invoicing 3.7 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Inventory Management 3.8 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Accounting 3.6 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Customer Database 3.4 (9) 100.00% of 9 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Third-Party Integrations 2.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Communication Management 3.2 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Lightspeed 19 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Reports: Alter the layout and content of reports - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Inventory Management: Track and manage inventory levels to maintain proper supply - Mobile Access: Access software remotely via mobile devices - Parts Management: Track parts inventory levels and manage re-stocking - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Storage Management: Store items for a designated period of time - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 3.7 (160) 3.7 Based on 160 reviews ## Pricing Value for money 3.4 (139) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/233553/Lightspeed/pricing/) Value for money 3.4 (139) 3.4 Based on 139 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (157) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (157) 3.3 Based on 157 reviews ## User reviews Overall rating 3.9 Based on 160 reviews Filter by rating 5(50) 4(66) 3(28) 2(7) 1(9) Mentioned topic Sorted by most recent FA Fara A. Owner Retail ### "Zero Support" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 October 9, 2026 I like the program and have been using since 2010. It's gone down hill. As they got bigger, support became non existent. They push you to chats, who have no access to your account. Phone support, also no access to your account. It takes 3-7 days to actually get the right person on the phone. I've spent the last 4 hours trying to speak with someone who can help and still nothing. This is typical of any support you need. Upgrading your account to technical. Technical seems a little easier as a chat bot could actually do that. They only have chat bots. Very few humans and the ones that you do speak with are very nice and alway sorry they can't help you. Pros System works well. Been using it since 2010. I use for retail and I do like it. Wish they would put funds into hiring a really customer support team. Cons Customer service. There is none. Whether your issue is technical or you need to upgrade and purchase additional hardware, there is absolutely zero support. The customer support team is 90% robotic and the 10% you do speak with have no access to your account or any orders you have placed. So they will apologize and be sympathetic to your frustration, but they actually can't help you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BN Brandon N. Director of Service Automotive ### "I wish they had a good product." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 7, 2026 We have nearly gone under as a business trying to use LightSpeed. Our expenses have doubled and our productivity is a constant battle to get the information out of lightspeed. Between that amount of time it takes to navigate around and find an answer and the data disappearing, sometimes before our very eyes, we have had to over staffed just to ensure we do not drop customers. Pros There is not anything I can come up with to say good about the product or the service they provide. We paid for training. They did not get our data imported so they postponed our training and then when we had the data, they said our time for training had expired. The data they imported was all jumbled, parts names in the customer field, phone numbers in the parts quantity fields. It was a real mess. They said that was as good as it would ever be. Our remedy was to manually load the data. We would have canceled but by the time we were able to see what we had to work with and we asked to cancel they said that we had a 60 month contract and it would be 70% of the total due to cancel. Not only this but they send people to us to teach them how to use the software. We do not but it doesn't stop them from calling and asking. Cons They loose our data. We have had to develop a work around for every phase of the data input to ensure we never loose anything. To get around in a Repair Order, the software requires the clicking of a link, that leads to another, then yet 1 or even 2 more just to see a note that was left for you. This is excessive and bloated. Switched from [Digital Wrench](https://www.capterra.com/p/123477/Digital-Wrench/) we wanted a mobility feature to allow the techs to be untethered from a desktop workstation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Eric T. Director, Digital Transformation Automotive ### "Comprehensive DMS that Needs and Overhaul" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 16, 2025 After several years of working with Lightspeed, I find that the ability for Lightspeed to launch new features and functionality requires a tremendous amount of patience, as the cycles are long. The teams at Lightspeed are awesome and as helpful as they can be. The primary issue is that there could be a significant amount of automation added to Lightspeed that would improve its relevance and usability. Bring Lightspeed forward by about 15 years and now it is a stellar tool. Pros Lightspeed is a comprehensive dealer management system, providing management of parts, deals, service, as well as a wide range of accounting functions. If configured correctly, it can be a one-stop shop for a dealership. Cons It's clunky. It isn't intuitive. It's built on what feels like an archaic platform. The team at Lightspeed has taken great strides to improve the functionality, but in some cases, the UX has become even worse as the system becomes bogged down while trying to respond to updated inputs. The mobile apps were full featured and gave access to a large amount of information, but the usability is challenging. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CZ Chris Z. GM Retail ### "Don't use Lightspeed Payments - They Accept No Accountability " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 May 15, 2025 Lightspeed Payments are the worst. They don't detect credit card fraud very well. I do a better job detecting fraud with a subscription to TruthFinder.com where I can look people up. When you get a chargeback for an order that they gave the greenlight to ship - Lightspeed payments accepts NO responsibility. We are LOSING money with Lightspeed Payments. Pros It works for the most part. It was picked for us. We did not select it but now we are kind of stuck with it. Cons Lightspeed Payments lets the credit card frauders win. When you get chargebacks for orders that Lightspeed said were ok to ship - they will not accept any accountability for it. You will lose money trusting them. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) thought there were more options - the person setting up for us did not give us a choice Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tom S. CFO Maritime ### "Lightspeed works for our industry" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 18, 2025 I use it on a daily basis. It provide an easy to use list of reports that I can access readily to track daily performance. Pros Tailored for our industry. Easy to use, consistent "up time" as a SAAS tool Cons Making adhoc queries is difficult. Also downloading existing reports to excel can be difficult Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DO Dori O. Service Advisor Automotive ### "Lightspeed, operating at the speed of automotive " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 26, 2024 All in all my experience with Lightspeed was a very positive one. The user interface is very simple. The screens are easy to read. The program itself really simplified the job. Pros I like how everything was in one place. You can check inventory, order parts, set appointments, assign work, and create work orders, even take payments all in the same program. Cons There were more then a couple of times Lightspeed wouldnt connect with the outside vendors like designed. This would cause ordering delays. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Cindy M. Bookkeeper Maritime ### "Bookkeeper" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 15, 2024 Use it daily - it has all the features for sales, commissions, parts, inventory, and just the day to day operations costs. It is designed very well. Pros Very effective for it's purpose. At a boat dealership it is very well developed. Cons Having 3 different stores you have to shut 1 down and then open the next. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Michelle T. Owner Operator Maritime ### "The worst in communication that I have dealt with in my entire life" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 20, 2024 My husband passed away 2 years ago and I needed to take over the management in processing accounting and closing our business. I reached out to \[sensitive content hidden\]to share what was happening almost right away and I asked about postponing or pausing my subscription until I was able to mentally, emotionally and logistically come back to the accounting. I was declined, which isn't the problem. However, not once was I asked what I needed or offered to share how they could help support me in this transition. I have noticed a theme over the last 2 years and that is when I have reached out, they will delay, avoid or not respond to my emails or phone calls without multiple follow ups. At first it took me a while to realize it wasn't me, but how they have showed a pattern in their behavior in both of my sales managers and their manager \[sensitive content hidden\]. Recently, I had made a bold request to have a partial refund, which was also declined. As a widow with 4 kids, I knew it was a huge ask that most likely wouldn't be accommodated, but it was worth a try. I was assured by my original sales manager, \[sensitive content hidden\]that he was optimistic about working something out. What I realize now, is all I needed to to was run some reports and I could have closed the account almost 2 years ago. \[sensitive content hidden\] then referred me to \[sensitive content hidden\]. By the time I got to \[sensitive content hidden\], I wanted to share what it was like for someone who was experiencing a critical point in my life and business, with being hopeful that it would make a difference for their customers in the future. Instead I was met with \[sensitive content hidden\] defending their stance, he managed to apologize for how I felt, instead of taking some accountability to my experience of being ignored over the last 2 years. I was told that they handle situations on a case by case basis, and I was also told they do not have a policy for handling situations like mine, so their was no compassion about how I was trying to make it all work. I was also told by \[sensitive content hidden\] that never in his decades of working with the company has he 'never experienced something like this' It's hard to imagine that a company which states "Our goal is to help you operate your business more efficiently and profitably so you can spend more time doing what you love." has never encountered another business facing hardship or struggles looking to be supported by the Lightspeed in working through solutions to make it work for both companies. After speaking with \[sensitive content hidden\] on or around \[sensitive content hidden\] we agreed that my account would close in 30 days. Yesterday on \[sensitive content hidden\] my account cannot be opened. After calling and emailing \[sensitive content hidden\], with no response (typical) to what is happening. I am grateful that they have ripped off the bandaid and I never have to work with them again. My main complaints are 1. delayed communication with sales 2. No taking accountability to how my experience was with Lightspeed 3. Defending their bottom line instead of being in communication and listening to how they could improve their customer experience. Pros Since I took over management of the company after my husband's death, nothing Cons I have had the worst experience in communication with my sales managers and their supervisor. Switched from [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) The worst experience in any business over my life time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Brittany K. Collections Manager Accounts Payable Automotive ### "Best Software for our Powersports Department!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2023 Pros I love these easiness of the accounting side of Lightspeed. It has been a game changer in timely processing. Cons It looks like it was made in the 1990's. Switched from [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Lightspeed is actually for Powersports, where as Dealertrack was not. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jason M. Accountant Accounting ### "Lightspeed & Accounting" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 29, 2023 In general it has been a good experience. Once everything is setup it is very automated. Pros I like the automated features, including integration into QuickBooks Online. Cons It was not always clear what the company was paying for and the services that they were getting in return. Sometimes entries would not post but there is a way to correct it in the system and post them later. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/233553/Lightspeed/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Storable Marine vs Lightspeed](https://www.capterra.com/compare/141098-233553/Molo-vs-Lightspeed) [RMS vs Lightspeed](https://www.capterra.com/compare/208354-233553/RMS-Cloud-vs-Lightspeed)