# Lightspeed Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lightspeed Software - reviews, pricing plans, popular comparisons to other Marine products and more. Source: https://www.capterra.com/p/233553/Lightspeed --- # Lightspeed Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Lightspeed ## What is Lightspeed? Lightspeed is an intuitive, integrated dealer management system that helps you grow your business. Increase sales, streamline your process, and provide better service, all in one platform. ## What is Lightspeed used for? [Marine](https://www.capterra.com/marine-software/) Top alternative Featured Overall rating Based on 159 user reviews Reviews sentiment Positive 73% Neutral 18% Negative 9% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lightspeed?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.lightspeeddms.com&name=Lightspeed) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lightspeed 3.9 (159) VS. [0.0](https://www.capterra.com/p/209329/PacsoftNG/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (159) Ease Of Use 0.0 (0) Value For Money 3.4 (138) Value For Money 0.0 (0) Customer Service 3.4 (156) Customer Service 0.0 (0) ## Lightspeed alternatives Highest Rated [5.0 (1)](https://www.capterra.com/p/10031148/Yacht-Logic-Pro/#reviews) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (44)](https://www.capterra.com/p/92495/BiT-Dealership-Software/reviews/) Starting price $270.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [3.9 (18)](https://www.capterra.com/p/92549/DockMaster/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 72% of reviewers rated it above 4 stars [4.5 (20)](https://www.capterra.com/p/98609/MarinaOffice/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233553/Lightspeed/alternatives/) ## FAQs about Lightspeed Overview ### Which roles and teams benefit most from Lightspeed? Lightspeed is most used by dealership leaders, store owners, and general managers who need visibility into sales, inventory, and overall business performance. Parts, sales, and service teams rely on it to manage stock, process transactions, and support customers, while finance and office staff use it for bookkeeping, reporting, and operational control. Answer based on 158 reviews Overview ### What company size and industries is Lightspeed built for? Lightspeed serves small businesses in marine retail first, with 99% of reviewers from small companies and Retail leading at 35%. It is built for marine/boat, powersports, motorcycle, RV, trailer, and golf dealerships, with reviewer industries concentrated in Maritime at 25% and Automotive at 19%, especially for marine use. Answer based on 158 reviews Features and Usability ### What are the key features of Lightspeed? Lightspeed includes core inventory management and point of sale, plus work order management and scheduling for service operations. Reviewers also highlight customizable reports, accounting, and third-party integrations as key differentiators, especially for connecting sales, service, parts, and accounting while tracking inventory, pricing updates, and repair orders in real time. Answer based on 60 reviews Integrations ### Which third-party tools and platforms does Lightspeed integrate with? Lightspeed integrates with ARI for website inventory feeds, Microsoft Excel for report exports and analysis, Kenect for customer texting, payments, and communication, EZPARTS for parts lookup, and Twilio for added messaging support. Reviewer mentions point most often to inventory publishing, reporting, parts, and customer communication workflows. Answer based on 48 reviews Getting Started and Support ### How easy is it to onboard and train a team on Lightspeed? Lightspeed offers in-person training, live online sessions, webinars, documentation, and videos, which help teams learn basic tasks quickly. Reviewers say new hires and computer-literate staff usually onboard fast, while admins and accounting-heavy users need more time for setup, reporting, and complex workflows. Initial implementation quality can vary. Answer based on 29 reviews Getting Started and Support ### What customer support options does Lightspeed offer, and how do users rate the experience? Lightspeed offers email/help desk, a knowledge base, phone support, and chat. User experience is mixed: some describe fast, friendly, knowledgeable help and quick answers through chat or phone, while many report long hold times, slow email follow-up, unresolved cases, and inconsistent agent expertise for urgent or complex issues. Answer based on 60 reviews Features and Usability ### How well does Lightspeed handle inventory management? Lightspeed handles day-to-day inventory management well for many dealerships, especially those juggling parts, service, and sales in one system. It supports receiving, buying guides, pricing updates, barcode workflows, and cross-department tracking, though some teams report weak filtering, limited scan-gun use, supplier workarounds, and manual fixes for special cases. Answer based on 41 reviews Features and Usability ### How good is Lightspeed for reporting? Lightspeed offers flexible reporting, but it often takes setup time and report-building skill to get useful results. Managers and parts teams like custom reports, exports, and data access across departments, while many users find standard reports hard to read, missing key fields, or too dependent on Excel and outside help. Answer based on 29 reviews Features and Usability ### Is Lightspeed easy to use? Lightspeed feels easy to navigate for many daily tasks, with clear menus, multiple windows, and user-specific shortcuts. New hires and front-line staff often find the layout approachable, but some teams run into small or inconsistent screens, too many clicks, limited customization, and weak guard rails that can make workflows feel rigid. Answer based on 28 reviews ## Who uses Lightspeed? Based on Capterra reviews from the past 5 years Company size Based on 159 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 159 reviews Administrative 33% Administrative 33% Finance & Accounting 22% IT & Software Development 11% Customer Services & Support 11% Others 22% Top industries Based on 159 reviews Retail 40% Automotive 28% Maritime 20% Recreational Facilities and Services 9% Other 3% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inventory Management 4.0 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Accounting 3.8 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Customer Database 3.6 (7) 100.00% of 7 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Billing & Invoicing 4.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Communication Management 3.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Third-Party Integrations 3.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Lightspeed 19 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Create, manage, and send invoices or bills to customers Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. Alter the layout and content of reports Plan, manage, and track the financial activities of an individual or organization Track and manage inventory levels to maintain proper supply Access software remotely via mobile devices Track parts inventory levels and manage re-stocking Accept and process customer payments for products or services using hardware and software Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Store items for a designated period of time Set up connections to third-party platforms to improve business processes Creating, assign, and track jobs and/or tasks for work orders Features 3.7 (159) 3.7 Based on 159 reviews ## Pricing Value for money 3.4 (138) [View all Pricing Plans](https://www.capterra.com/p/233553/Lightspeed/pricing/) Value for money 3.4 (138) 3.4 Based on 138 reviews ## Support, customer service and training options Customer Service 3.4 (156) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (156) 3.4 Based on 156 reviews ## User reviews Overall rating 3.9 Based on 159 reviews Filter by rating 5(50) 4(66) 3(28) 2(6) 1(9) Mentioned topic Sorted by most recent BN Brandon N. Director of Service Automotive ### "I wish they had a good product." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 7, 2026 We have nearly gone under as a business trying to use LightSpeed. Our expenses have doubled and our productivity is a constant battle to get the information out of lightspeed. Between that amount of time it takes to navigate around and find an answer and the data disappearing, sometimes before our very eyes, we have had to over staffed just to ensure we do not drop customers. Pros There is not anything I can come up with to say good about the product or the service they provide. We paid for training. They did not get our data imported so they postponed our training and then when we had the data, they said our time for training had expired. The data they imported was all jumbled, parts names in the customer field, phone numbers in the parts quantity fields. It was a real mess. They said that was as good as it would ever be. Our remedy was to manually load the data. We would have canceled but by the time we were able to see what we had to work with and we asked to cancel they said that we had a 60 month contract and it would be 70% of the total due to cancel. Not only this but they send people to us to teach them how to use the software. We do not but it doesn't stop them from calling and asking. Cons They loose our data. We have had to develop a work around for every phase of the data input to ensure we never loose anything. To get around in a Repair Order, the software requires the clicking of a link, that leads to another, then yet 1 or even 2 more just to see a note that was left for you. This is excessive and bloated. Switched from [Digital Wrench](https://www.capterra.com/p/123477/Digital-Wrench/) we wanted a mobility feature to allow the techs to be untethered from a desktop workstation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Eric T. Director, Digital Transformation Automotive ### "Comprehensive DMS that Needs and Overhaul" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 16, 2025 After several years of working with Lightspeed, I find that the ability for Lightspeed to launch new features and functionality requires a tremendous amount of patience, as the cycles are long. The teams at Lightspeed are awesome and as helpful as they can be. The primary issue is that there could be a significant amount of automation added to Lightspeed that would improve its relevance and usability. Bring Lightspeed forward by about 15 years and now it is a stellar tool. Pros Lightspeed is a comprehensive dealer management system, providing management of parts, deals, service, as well as a wide range of accounting functions. If configured correctly, it can be a one-stop shop for a dealership. Cons It's clunky. It isn't intuitive. It's built on what feels like an archaic platform. The team at Lightspeed has taken great strides to improve the functionality, but in some cases, the UX has become even worse as the system becomes bogged down while trying to respond to updated inputs. The mobile apps were full featured and gave access to a large amount of information, but the usability is challenging. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CZ Chris Z. GM Retail ### "Don't use Lightspeed Payments - They Accept No Accountability " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 May 15, 2025 Lightspeed Payments are the worst. They don't detect credit card fraud very well. I do a better job detecting fraud with a subscription to TruthFinder.com where I can look people up. When you get a chargeback for an order that they gave the greenlight to ship - Lightspeed payments accepts NO responsibility. We are LOSING money with Lightspeed Payments. Pros It works for the most part. It was picked for us. We did not select it but now we are kind of stuck with it. Cons Lightspeed Payments lets the credit card frauders win. When you get chargebacks for orders that Lightspeed said were ok to ship - they will not accept any accountability for it. You will lose money trusting them. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) thought there were more options - the person setting up for us did not give us a choice Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tom S. CFO Maritime ### "Lightspeed works for our industry" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 18, 2025 I use it on a daily basis. It provide an easy to use list of reports that I can access readily to track daily performance. Pros Tailored for our industry. Easy to use, consistent "up time" as a SAAS tool Cons Making adhoc queries is difficult. Also downloading existing reports to excel can be difficult Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DO Dori O. Service Advisor Automotive ### "Lightspeed, operating at the speed of automotive " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 26, 2024 All in all my experience with Lightspeed was a very positive one. The user interface is very simple. The screens are easy to read. The program itself really simplified the job. Pros I like how everything was in one place. You can check inventory, order parts, set appointments, assign work, and create work orders, even take payments all in the same program. Cons There were more then a couple of times Lightspeed wouldnt connect with the outside vendors like designed. This would cause ordering delays. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Cindy M. Bookkeeper Maritime ### "Bookkeeper" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 15, 2024 Use it daily - it has all the features for sales, commissions, parts, inventory, and just the day to day operations costs. It is designed very well. Pros Very effective for it's purpose. At a boat dealership it is very well developed. Cons Having 3 different stores you have to shut 1 down and then open the next. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Michelle T. Owner Operator Maritime ### "The worst in communication that I have dealt with in my entire life" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 20, 2024 My husband passed away 2 years ago and I needed to take over the management in processing accounting and closing our business. I reached out to \[sensitive content hidden\]to share what was happening almost right away and I asked about postponing or pausing my subscription until I was able to mentally, emotionally and logistically come back to the accounting. I was declined, which isn't the problem. However, not once was I asked what I needed or offered to share how they could help support me in this transition. I have noticed a theme over the last 2 years and that is when I have reached out, they will delay, avoid or not respond to my emails or phone calls without multiple follow ups. At first it took me a while to realize it wasn't me, but how they have showed a pattern in their behavior in both of my sales managers and their manager \[sensitive content hidden\]. Recently, I had made a bold request to have a partial refund, which was also declined. As a widow with 4 kids, I knew it was a huge ask that most likely wouldn't be accommodated, but it was worth a try. I was assured by my original sales manager, \[sensitive content hidden\]that he was optimistic about working something out. What I realize now, is all I needed to to was run some reports and I could have closed the account almost 2 years ago. \[sensitive content hidden\] then referred me to \[sensitive content hidden\]. By the time I got to \[sensitive content hidden\], I wanted to share what it was like for someone who was experiencing a critical point in my life and business, with being hopeful that it would make a difference for their customers in the future. Instead I was met with \[sensitive content hidden\] defending their stance, he managed to apologize for how I felt, instead of taking some accountability to my experience of being ignored over the last 2 years. I was told that they handle situations on a case by case basis, and I was also told they do not have a policy for handling situations like mine, so their was no compassion about how I was trying to make it all work. I was also told by \[sensitive content hidden\] that never in his decades of working with the company has he 'never experienced something like this' It's hard to imagine that a company which states "Our goal is to help you operate your business more efficiently and profitably so you can spend more time doing what you love." has never encountered another business facing hardship or struggles looking to be supported by the Lightspeed in working through solutions to make it work for both companies. After speaking with \[sensitive content hidden\] on or around \[sensitive content hidden\] we agreed that my account would close in 30 days. Yesterday on \[sensitive content hidden\] my account cannot be opened. After calling and emailing \[sensitive content hidden\], with no response (typical) to what is happening. I am grateful that they have ripped off the bandaid and I never have to work with them again. My main complaints are 1. delayed communication with sales 2. No taking accountability to how my experience was with Lightspeed 3. Defending their bottom line instead of being in communication and listening to how they could improve their customer experience. Pros Since I took over management of the company after my husband's death, nothing Cons I have had the worst experience in communication with my sales managers and their supervisor. Switched from [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) The worst experience in any business over my life time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Brittany K. Collections Manager Accounts Payable Automotive ### "Best Software for our Powersports Department!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2023 Pros I love these easiness of the accounting side of Lightspeed. It has been a game changer in timely processing. Cons It looks like it was made in the 1990's. Switched from [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Lightspeed is actually for Powersports, where as Dealertrack was not. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jason M. Accountant Accounting ### "Lightspeed & Accounting" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 29, 2023 In general it has been a good experience. Once everything is setup it is very automated. Pros I like the automated features, including integration into QuickBooks Online. Cons It was not always clear what the company was paying for and the services that they were getting in return. Sometimes entries would not post but there is a way to correct it in the system and post them later. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User parts and sales manager Recreational Facilities and Services ### "DO NOT BUY not worth the money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 18, 2022 worst product I have ever had to use. Pros not much its a joke. you can easily see that people that dont have to use it in the day to day created it. Cons I could write a book on how bad this software is but here are the big things1-not user friendly at all has no basic info readly to go for the user. 2- customer support is non existent (which sucks because every upgarde loses more and more of the stuff you need)3- way to expensive for all the headaches it causes in the day to day and reporting. Reasons for choosing Lightspeed because we had light speed but then they made us upgarde and worst decision managment had made. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/233553/Lightspeed/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Storable Marine vs Lightspeed](https://www.capterra.com/compare/141098-233553/Molo-vs-Lightspeed) [RMS vs Lightspeed](https://www.capterra.com/compare/208354-233553/RMS-Cloud-vs-Lightspeed)