--- title: "Lightspeed Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Lightspeed the right Marine solution for you? Explore 159 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/233553/Lightspeed/reviews/" page_type: "reviews" language: "en" --- Lightspeed 3.9 (159) [View alternatives](https://www.capterra.com/p/233553/Lightspeed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Lightspeed Ease of use 3.6 Customer Service 3.4 ## Pros and Cons in Reviews DO Dori O Service AdvisorAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “The user interface is very simple.“ October 26, 2024 BN Brandon N Director of ServiceAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Between that amount of time it takes to navigate around and find an answer and the data disappearing, sometimes before our very eyes, we have had to over staffed just to ensure we do not drop customers.“ July 7, 2026 DO Dori O Service AdvisorAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “The screens are easy to read.“ October 26, 2024 CZ Chris Z GMRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Lightspeed Payments lets the credit card frauders win. When you get chargebacks for orders that Lightspeed said were ok to ship - they will not accept any accountability for it.“ May 15, 2025 LP Lindsay P Parts ManagerMaritime, 11 - 50 employeesUsed the software for: More than 2 years. “I appreciate the options for multiple BIN locations (as we have more than one workspace), the availability to see the Yamaha availability from an invoice, and the ability to export the order to the supplier's website.“ October 15, 2021 ET Eric T Director, Digital TransformationAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “The team at Lightspeed has taken great strides to improve the functionality, but in some cases, the UX has become even worse as the system becomes bogged down while trying to respond to updated inputs. “ June 16, 2025 KC Karen C Office ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “The huge Custom Reporting module makes it easy to track and extract almost any combination of factors into one place for easy editing, copying, and sharing. “ October 25, 2021 BN Brandon N Director of ServiceAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “This is excessive and bloated.“ July 7, 2026 ## Showing most helpful reviews Showing 1-25 of 159 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dan K. Service Manager Maritime Used the software for: 2+ years ### "Great Product" February 2, 2022 4.0 Pros A great, easy to use system. Lightspeed in constantly upgrading and improving this product. Cons I feel that the scheduler could use some work. A little "clunky" but overall better than having to use a seperate platform. Review Source KLS Kathy Larsen S. Administrative Manager Recreational Facilities and Services Used the software for: 2+ years ### "Long Time User" October 15, 2021 4.0 I've been using Lightspeed for 10 years, therefore I am somewhat used to the system. I still find it challenging to determine the customer account balance due. Again, a customer ledger would be extremely beneficial. In addition, it would be helpful if we could apply loyalty reward points after an invoice has been closed. Pros I like the on demand training tutorials. I like that it is a menu driven system. I like that we can customize our Desktop with the most relevant individualized information. I like the custom tabs for each individual user. Cons 1\. I don't like that we can not print out a customer ledger ! This is so very important! 2. Customers - can only have one customer name and one customer email address. Many people have multiple email address, plus a spouse or partner who have more than one email address. I would like to have fields for a 2nd owner name, address, email, phone #. Also the only field that cross references is the "other" field. It is difficult to look up a customer by a partner's name or business name. Many spouses have different last names. We have many customer accounts with multiple partners. We have a ton of customer's who both want to receive emails and copies of invoices, statements, etc. But the system only allows for one email address. 3. Customer Units- It would be nice and extremely helpful if there was a field for the previous Unit Name and a way to cross reference in the customer unit section. 4. The Storage Reservations and Customer Accounts don't link together. When we update a customer account, it does not update the Reservation information. 5. It is confusing to our customers and employees when there are two separate invoices for their A/R account and the Reservation. The invoices don't even look alike! Then we have to manually calculate a total due by adding these together. 6. All Custom Reports, we can't delete obsolete or old reports. Our list is too long and it time consuming just to try to locate a report I want. Also date last used would be helpful. Switched from [DockMaster](https://www.capterra.com/p/92549/DockMaster/) At the time, Lightspeed offered better and easier to use Job Codes which is beneficial and more efficient when creating and closing Service Work Orders. Review Source Response from Lightspeed DMS October 20, 2021 Hi Kathy, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thank you also for providing feedback on areas of improvement. We strive to better our systems and user experience as much as possible. I will pass along your points as potential areas of improvement for future updates. As always, if you need anything our support team is available to you. Thank you! Lightspeed BN Brandon N. Director of Service Automotive Used the software for: 2+ years ### "I wish they had a good product." July 7, 2026 1.0 We have nearly gone under as a business trying to use LightSpeed. Our expenses have doubled and our productivity is a constant battle to get the information out of lightspeed. Between that amount of time it takes to navigate around and find an answer and the data disappearing, sometimes before our very eyes, we have had to over staffed just to ensure we do not drop customers. Pros There is not anything I can come up with to say good about the product or the service they provide. We paid for training. They did not get our data imported so they postponed our training and then when we had the data, they said our time for training had expired. The data they imported was all jumbled, parts names in the customer field, phone numbers in the parts quantity fields. It was a real mess. They said that was as good as it would ever be. Our remedy was to manually load the data. We would have canceled but by the time we were able to see what we had to work with and we asked to cancel they said that we had a 60 month contract and it would be 70% of the total due to cancel. Not only this but they send people to us to teach them how to use the software. We do not but it doesn't stop them from calling and asking. Cons They loose our data. We have had to develop a work around for every phase of the data input to ensure we never loose anything. To get around in a Repair Order, the software requires the clicking of a link, that leads to another, then yet 1 or even 2 more just to see a note that was left for you. This is excessive and bloated. Switched from [Digital Wrench](https://www.capterra.com/p/123477/Digital-Wrench/) we wanted a mobility feature to allow the techs to be untethered from a desktop workstation. Review Source MC Mark C. IT Lead & Sales / Finance Political Organization Used the software for: 2+ years ### "Powersports Dealership on Lightspeed Evo" February 4, 2022 4.0 Lightspeed is a big improvement from our historic system. With quick internet speeds, the system works well but on slower speeds it can grind to a hault. The major thing missing from Lightspeed is easy to read, pre-canned reports aka dashboards for users to understand. This is across the board for all departments. The data is in the system but hard to understand for most. Pros \- Updates happen on a frequent basis. - Plenty of report options but most involve exporting to excel. Not enough "pre-canned" reports. Users must be tech savy, nearly with accounting background to run reports. - Cloud solution is nice vs. internal hardware. Cons \- Screen resolution makes things very small or blurry if made larger. - Feature suggestions do not get attention unless multiple dealerships ask for implementation. - Creditcard integration with Worldpay in Canada. The hardware for machines is terribly outdated. No tap to pay options. - Receipt printers are local not network printers. Sharing local printers in windows is not easy and now against security protocol for Windows. Bandage solution is to buy local printers for every machine. - When logging out of one computer and into another computer the session kills all activities you were in. It would be nice if when logging out the invoices, deals, etc were left in limbo and re-opened when logging into the new computer. Switched from [HBS Systems](https://www.capterra.com/p/203879/HBS-Systems/) Legacy software that was no longer supported. Review Source TR Timothy R. president Automotive Used the software for: 2+ years ### "Software that fits the outdoor powersports business model" January 30, 2022 4.0 We count on a DMS to provide us a multitude of operational and accounting components along with a rock solid set of books for decision making and business banking needs. Lightspeed software does help us meet these needs Pros The software is relevant to our industry and has features and benefits that help us manage the entire business of selling and supporting outdoor power sports. The suite does fit into sales service and parts departments daily interactions with staff customers and vendors very well. Cons Support is virtually non existent. We have tried several different areas of seeking support and have been met with virtual crickets at every attempt. We are left to resolve most issues ourselves. Reason for choosing Lightspeed ADP promoted more industry specifics, simple use, a complete business suite and outstanding client support. Switched from [HBS Systems](https://www.capterra.com/p/203879/HBS-Systems/) We attracted to ADP through various contact points, were sold on the specific features and benefits unique to our industry that ADP specialized in and were absolutely sold on the service support aspect that ADP claimed to offer its clients. We also believed that the prospect of having access to industry data and comparable would help us with internal designs of our own business model Review Source CZ Chris Z. GM Retail Used the software for: 2+ years ### "Don't use Lightspeed Payments - They Accept No Accountability " May 15, 2025 1.0 Lightspeed Payments are the worst. They don't detect credit card fraud very well. I do a better job detecting fraud with a subscription to TruthFinder.com where I can look people up. When you get a chargeback for an order that they gave the greenlight to ship - Lightspeed payments accepts NO responsibility. We are LOSING money with Lightspeed Payments. Pros It works for the most part. It was picked for us. We did not select it but now we are kind of stuck with it. Cons Lightspeed Payments lets the credit card frauders win. When you get chargebacks for orders that Lightspeed said were ok to ship - they will not accept any accountability for it. You will lose money trusting them. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) thought there were more options - the person setting up for us did not give us a choice Review Source MT Michelle T. Owner Operator Maritime Used the software for: 2+ years ### "The worst in communication that I have dealt with in my entire life" March 20, 2024 1.0 My husband passed away 2 years ago and I needed to take over the management in processing accounting and closing our business. I reached out to \[sensitive content hidden\]to share what was happening almost right away and I asked about postponing or pausing my subscription until I was able to mentally, emotionally and logistically come back to the accounting. I was declined, which isn't the problem. However, not once was I asked what I needed or offered to share how they could help support me in this transition. I have noticed a theme over the last 2 years and that is when I have reached out, they will delay, avoid or not respond to my emails or phone calls without multiple follow ups. At first it took me a while to realize it wasn't me, but how they have showed a pattern in their behavior in both of my sales managers and their manager \[sensitive content hidden\]. Recently, I had made a bold request to have a partial refund, which was also declined. As a widow with 4 kids, I knew it was a huge ask that most likely wouldn't be accommodated, but it was worth a try. I was assured by my original sales manager, \[sensitive content hidden\]that he was optimistic about working something out. What I realize now, is all I needed to to was run some reports and I could have closed the account almost 2 years ago. \[sensitive content hidden\] then referred me to \[sensitive content hidden\]. By the time I got to \[sensitive content hidden\], I wanted to share what it was like for someone who was experiencing a critical point in my life and business, with being hopeful that it would make a difference for their customers in the future. Instead I was met with \[sensitive content hidden\] defending their stance, he managed to apologize for how I felt, instead of taking some accountability to my experience of being ignored over the last 2 years. I was told that they handle situations on a case by case basis, and I was also told they do not have a policy for handling situations like mine, so their was no compassion about how I was trying to make it all work. I was also told by \[sensitive content hidden\] that never in his decades of working with the company has he 'never experienced something like this' It's hard to imagine that a company which states "Our goal is to help you operate your business more efficiently and profitably so you can spend more time doing what you love." has never encountered another business facing hardship or struggles looking to be supported by the Lightspeed in working through solutions to make it work for both companies. After speaking with \[sensitive content hidden\] on or around \[sensitive content hidden\] we agreed that my account would close in 30 days. Yesterday on \[sensitive content hidden\] my account cannot be opened. After calling and emailing \[sensitive content hidden\], with no response (typical) to what is happening. I am grateful that they have ripped off the bandaid and I never have to work with them again. My main complaints are 1. delayed communication with sales 2. No taking accountability to how my experience was with Lightspeed 3. Defending their bottom line instead of being in communication and listening to how they could improve their customer experience. Pros Since I took over management of the company after my husband's death, nothing Cons I have had the worst experience in communication with my sales managers and their supervisor. Switched from [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) The worst experience in any business over my life time. Review Source PM Paige M. General Manager Retail Used the software for: 2+ years ### "T00 Expensive & Too Many Bugs" October 15, 2021 1.0 Our experience with Lighspeed has been terrible since day one. Our rollout was terrible mostly due to lack of communication on the part of our project leader on this end. However, after that, it's all on CDK and the crappy software. Training was absolutely horrible. We would have been better off on our own than listening to the person they sent to train us on-site. She gave us not only conflicting information and instructions, but totally incorrect information we later learned. Functions and features we were told were operational during the sales pitch and "demo" are still not up and running. Every new feature requires a paid subscription. Suddenly, while creating options they way we had for the previous 4 years, when parts and labor were not accounted for properly in the deals, we were told it was because we were doing it wrong. Support calls go unanswered and unresolved for sometimes weeks. The general ledger is massive and extremely complicated to follow. At one point CDK told us we should have hired "accounting people". What? We are a powersports dealership. We have an accountant. One is all we have ever needed. We would have already switched to another dms had we not been locked into a contract that was too expensive to get out of. We are currently demoing and evaluating other systems that are available to us and will be moving on as soon as possible. IF LIGHTSPEED WORKED, it would be an awesome product. Pros I can't think of a single thing I like about it. Cons The sales module is so glitchy something that should take 10 minutes can sometimes take up to 2 hours. Reason for choosing Lightspeed It was a rushed decision and based mostly on dealer principal's conversations with sales reps Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We were forced to in order to maintain our dealer certification. Review Source Response from Lightspeed DMS October 22, 2021 Hi Paige, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Lightspeed TE Tim E. Sales Manager Maritime Used the software for: 2+ years ### "lightspeed" October 15, 2021 2.0 Since we have gotten the software we have always felt like it was either difficult to use or that we were not properly trained. We searched out any classes and even offered to fly somewhere for someone to properly train us to no avail. Pros It has managed our parts department better than the previous software we used Cons Even with fast internet and new computers there is often a delay when hitting buttons. There are known bugs in the system that we have been told that Lightspeed is aware of them but will not fix them. Ease of use in sales module is poor. Lack of training on the system after it was set up. Apple phone and ipad app inadequate, Reason for choosing Lightspeed We had used NXT before Switched from [Total Control Software](https://www.capterra.com/p/164284/Total-Control-Software/) it managed our parts department better than the previous software. Parts and sales tied into eachother. Review Source Response from Lightspeed DMS October 20, 2021 Hi Tim, Thank you for taking the time to provide feedback with your experience with Lightspeed. We will use your points about training and ease of use are areas of improvement to help improve overall user experience. Thank you, Lightspeed ET Eric T. Director, Digital Transformation Automotive Used the software for: 2+ years ### "Comprehensive DMS that Needs and Overhaul" June 16, 2025 3.0 After several years of working with Lightspeed, I find that the ability for Lightspeed to launch new features and functionality requires a tremendous amount of patience, as the cycles are long. The teams at Lightspeed are awesome and as helpful as they can be. The primary issue is that there could be a significant amount of automation added to Lightspeed that would improve its relevance and usability. Bring Lightspeed forward by about 15 years and now it is a stellar tool. Pros Lightspeed is a comprehensive dealer management system, providing management of parts, deals, service, as well as a wide range of accounting functions. If configured correctly, it can be a one-stop shop for a dealership. Cons It's clunky. It isn't intuitive. It's built on what feels like an archaic platform. The team at Lightspeed has taken great strides to improve the functionality, but in some cases, the UX has become even worse as the system becomes bogged down while trying to respond to updated inputs. The mobile apps were full featured and gave access to a large amount of information, but the usability is challenging. Review Source GL Gary L. manager Retail Used the software for: 2+ years ### "Pretty good software" January 28, 2022 3.0 We sell retail motorcycle related products. It works pretty good for what we do. Has some problems that if fixed would make EVO better along with bringing back features from NXT. Pros Product inventory control and management - easy to build & receive orders. EVO's ability for reporting on all aspects of the business. The huge amount of detail in the customer database. Cons The lack of complete testing by CDK to find and fix problems with EVO. The fact that we have to figure out what causes a problem or error with EVO before CDK will maybe think about fixing the problem/error. Abandoning features from previous versions and being told they never existed. Software engineers moving things around in the software with major updates rather than maintaining similarity and continuity from the previous version. CDK only wanting to progress and not fix current issues and problems. Review Source Response from Lightspeed DMS January 31, 2022 Hi Gary, Thank you for taking the time to review Lightspeed. We are also always soliciting program suggestions on our Ideas exchange, after all it is the dealerships suggestions and feedback that has built Lightspeed. The Ideas exchange can be found in service connect. Thanks! Lightspeed HS Heather S. Accountant/Administrator Retail Used the software for: 2+ years ### "LLM Review" October 15, 2021 4.0 The product is a good product but sometimes basic ideas are passed over for more exciting features. Pros The best quality of Lightspeed is the integration between Sales, Service, Parts and Accounting. We can track who started the sale, what parts were added and if they were special order and also what parts were used on a repair order. The inventory systems is very helpful to know quantities on hand and also to track where parts went. Cons We would like some better training. I enrolled all of my employees for the Lightspeed university and none of them have received a notification on where to go to sign up for specific tasks. CDK is relying on the community too much. With every company across the country, staffing is an issue and I get that CDK is in the same situation. Reason for choosing Lightspeed Its own accounting software and integration rather than having to use a secondary accounting software like Quickbooks. Review Source Response from Lightspeed DMS November 2, 2021 Hi Heather, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Please reach out to lightspeed.sales@cdk.com to let us know who all on your team needs to be set up for Lightspeed University, and we will resolve the issue. Thank you! Lightspeed AS Ashley S. Accounts Receivable Maritime Used the software for: 2+ years ### "Great software, not necessarily set up for marine use" October 25, 2021 3.0 We use the reservation function and it is so so difficult to use a product you have NO support for. Most times when we call for help with this function, we end up explaining the the lightspeed employee what to do. Its incredibly frustrating. Other than that, I would rate this as a good product, not great. Pros simple layout, fairly easy to use. Nice that you can have short cuts personalized to each user. Cons There are so may things that could be great. It really is a shame that for simple fixes to be implemented they need to garner enough "likes" which in my personal opinion is very juvenile. I feel there are so many things that could be easily personalized, ie having a email signature, or being able to change fonts/sizes. Review Source Response from Lightspeed DMS October 26, 2021 Hi Ashley, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thank you for your note about support for reservation function as well, this will be noted for improvements. Thank you! Lightspeed BB Barry B. President Recreational Facilities and Services Used the software for: 2+ years ### "very unhappy! " October 26, 2021 2.0 We were told they could give us reports like we had. They said they had developed the same reports for other dealers. During the software installation I told the installer to make sure he did that and go over with our controller. I later found out he did not he said he didn't have enough time and left. When we asked for help we were stalled or they didn't know what we were talking about. I saw the salesmen at a show a year later he assured me you could still do that introduced me to his sales manager who said they could asked me to have my controller call. We have now been told no one at Lightspeed knows anything about it and we would have to go to an outside contractor to do it. Pros Over all service and ship store likes the program To date we still do not have the integration we were promised. Cons It doesn't give us the reports we were promised when we were sold the software. Reason for choosing Lightspeed Because they said they could give us reports like we were currently using. Review Source Response from Lightspeed DMS October 27, 2021 Hi Barry, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Lightspeed JH John H. General Manager Maritime Used the software for: 2+ years ### "Powerful and Comprehensive Tool" January 28, 2022 5.0 Been using it for 20 years, we could not possibly run our business without this software Pros Lightspeed has all of the features needed to run your Marine business, it just takes time to learn how to use them all effectively. Cons I would re-write the Rental module to concentrate on renting space for storage or slips, not boats or watercraft rentals. I would also allow much more end user control of canned forms and screens. Reason for choosing Lightspeed It was the most complete solution in the industry at the time we purchased the product. One of the very few that handled rentals. Their work order module was by far the best in the industry, and they offered a full real time accounting integration. Review Source Response from Lightspeed DMS January 31, 2022 Hi John, Thank you for taking the time to review Lightspeed. We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed. The Ideas exchange can be found in service connect. Thank you! Lightspeed RB Rebekah B. Accountant Retail Used the software for: 2+ years ### "Great Overall- could use minor user friendly changes" October 27, 2021 4.0 Sometimes the technicians are not super knowledgeable when calling lightspeed. I have been told incorrect information on multiple occasions. The wait times when starting a case are also getting outrageous. Every time I am on hold for at least an hour. Pros I like how integrative the system as a whole is, and all the checks and balances in place. I also like that it is relatively easy to use and that service connect can answer most questions Cons There are random fields that are not available to put in a report. There are also fields that would be better if we had the ability to change in order to be relevant/ useful to our business. The lack of integration between rental and accounting is not sufficient. It would be nice to be able to include fields from different report types together in one report. Review Source Response from Lightspeed DMS November 2, 2021 Hi Rebekah, Thanks for taking the time to review Lightspeed. We are glad to hear your overall experience has been positive. Thanks! Lightspeed BD Barb D. office manager Recreational Facilities and Services Used the software for: 2+ years ### "opinion" October 19, 2021 3.0 can other credit card companies other than worldpay be used with CDK Lightspeed EVO? Pros I feel this software is tailored more for larger companies than ours. Companies where there are individuals that only do one job, ie; accts payable, receivables, payroll etc. Cons It would be useful to be able to switch from one store to another, without needing to log out and log in to the other company. Such as have a permission for that. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) for our parts and service departments Review Source Response from Lightspeed DMS October 21, 2021 Hi Barb, Thank you for taking the time to review Lightspeed. You make some valid points to take into consideration for possible feature and user experience improvements. Thank you so much for your time. Lightspeed LB Lisa B. General Manager Automotive Used the software for: 1-2 years ### "Lightspeed at a RV Dealership" February 11, 2022 5.0 The reports feature is quite unique because Lightspeed makes it really easy to design reports that any Manager wants to be able to pull along with the many stock reports in the report library. The phone app allows the Sales Consultants to scan the customers drivers license to start a deal. This really speeds up the process. The Service Advisors are also able to take pics on their app when checking in customers and save those pics to the RO. This really improves productivity in all departments. Pros The platform that Lightspeed uses is really a friendly platform. It is simple to use and has some great features for the Sales Consultant, Service Advisors and the Managers in those departments. The drill down feature is awesome as well. Cons When we were to go live Covid hit the country and we had to do it via computer and phone. That really slowed us down when it came to learning the software. I would say if we could have had a live implementation it would have gone much smoother! Reason for choosing Lightspeed This platform is just really user friendly Review Source JD Jack D. MANAGER Retail Used the software for: 2+ years ### "Mortons Power Equipment Review" January 28, 2022 4.0 Wish that it was meant more for power equipment Pros It offers alot of options, is very thorough Cons It is not meant for the outdoor power equipment world Reason for choosing Lightspeed Was not my choice ultimately Review Source Response from Lightspeed DMS January 31, 2022 Hi Jack, Thank you for taking the time to review Lightspeed. We have hundreds of Powersports and OPE dealerships using the software. Most have been using it for decades. Please let us know the details and we would be happy to help. Lightspeed.Sales@cdk.com. We are also always soliciting program suggestions on our Ideas exchange, after all it is the dealerships suggestions and feedback that has built Lightspeed. The Ideas exchange can be found in service connect. Thank you! Lightspeed mE mike E. co-owner Maritime Used the software for: 2+ years ### "very poor customer access for support, lack of training options , lack of new features training, etc" October 15, 2021 1.0 we have been very frustrated with lightspeed over our 26 years of doing business with them Pros it is a necessary part of our business that I wish there was a competitive alternative for. Cons the process to train existing dealers about best practices, new features etc is very , very weak. quick access to support and follow up from support is weak. this is a very expensive on going cost for us and LS has been underachieving in training and support for as long as we have been a customer. Review Source Response from Lightspeed DMS October 20, 2021 Hi Mike, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. Please feel free to reach out via email to lightspeed.sales@lightspeeddms.com or phone at 800-521-0309 for customer service in the meantime. Thank you so much for your patience. Lightspeed AT Aaron T. Sales Manager Retail Used the software for: 2+ years ### "Lightspeed for Boat Dealers" October 29, 2021 4.0 Its a love/hate relationship. Pros I like the customization and abilities of the software. Cons It doesn't work well when departments collaborate. Sales/Service don't work well enough together from a billing/margin/workflow side of things. It's not web based, so working remotely in lightspeed is challenging. In sales, we don't quote out of lightspeed due to how time consuming it is, so we actually quote boats out of another software to get the sale, and then spend the 30minutes in LS to write up the final PA. Review Source Response from Lightspeed DMS November 1, 2021 Hi Aaron, Thank you for taking the time to provide feedback with your experience with Lightspeed. Thank you for your note about sales/service not working well together and making it easier to work remotely, this will be noted for improvements. Thank you! Lightspeed JS Jared S. Parts Manager Retail Used the software for: 2+ years ### "Excellent Software for business sales" October 15, 2021 5.0 I am the parts mananger and sell parts over via parts invoices and also through repair orders. I find that Lightspeed has everything that I need to get the job done. Any time I have a question and someone around me does not know the Lightspeed support line has been very friendly and knowledgeable in getting the info I need to bring me up to speed. Thank you! Pros Very user friendly in regards to reports that can be drawn up to gather sales data for inventory purposes and also to track sales per individual part. Cons Have not used the system and found anything that I dislike as of yet. Review Source Response from Lightspeed DMS October 20, 2021 Hi Jared, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed SJ Sonny J. Owner Retail Used the software for: 2+ years ### "Sonny lightspeed" October 29, 2021 4.0 Pros It is very comprehensive and has so many good moving parts that are beneficial for our dealership. We simply need quicker response From support ! Cons It is frustratingly slow and hard to get to a person for support! As much is this product cost, that should not be a problem. Please please address that ! Thank you Reason for choosing Lightspeed Did not have much of a choice . Review Source Response from Lightspeed DMS November 1, 2021 Hi Sonny, Thank you for taking the time to provide feedback with your experience with Lightspeed. We have made contacting support easier by calling 800.521.0309 or emailing lightspeed.sales@lightspeeddms.com. I will also notify our support team of your notes to improve their response times. Thank you! Lightspeed mL mark L. parts manager Maritime Used the software for: 2+ years ### "parts review" October 22, 2021 3.0 overall it is better than what we had but this day and age it should be more free flowing Pros parts ordering works good for me cashering is good Cons reports don't work properly cust service quick to close cases long ordeal to deal with parts from suppliers that have no inventory and have to buy from another one payment integration does not do tap - very important due to current events ! difficulty with multiple suppliers for a part Review Source Response from Lightspeed DMS October 25, 2021 Hi Mark, Thank you for providing feedback on your experience with Lightspeed. Any feedback we get is used to improve features and user experience to help businesses like yours succeed. We will certainly take your remarks to heart as potential ways to improve our systems. -Lightspeed KC Ken C. Owner Maritime Used the software for: 2+ years ### "Expensive but worth it." October 20, 2021 5.0 It cost a lot but it works like it should. Pros The ease of use and it works like it should. Cons Cost. I didn't purchase Lightspeed first because of the cost. Reason for choosing Lightspeed Lightspeed was the third product we purchased trying to save money, but it cost more in the long run to purchase others and them not work out. Lightspeed should have been our first choice but I was too cheap. Review Source Response from Lightspeed DMS October 22, 2021 Hi Ken, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed Similar Products Featured