# Lightspeed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lightspeed the right Marine solution for you? Explore 158 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233553/Lightspeed/reviews --- Lightspeed 3.9 (158) [View alternatives](https://www.capterra.com/p/233553/Lightspeed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lightspeed Ease of use 3.6 Customer Service 3.4 ## Pros and Cons in Reviews DO Dori O Service AdvisorAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “The user interface is very simple.“ October 26, 2024 CZ Chris Z GMRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Lightspeed Payments lets the credit card frauders win. When you get chargebacks for orders that Lightspeed said were ok to ship - they will not accept any accountability for it.“ May 15, 2025 DO Dori O Service AdvisorAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “The screens are easy to read.“ October 26, 2024 ET Eric T Director, Digital TransformationAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “The team at Lightspeed has taken great strides to improve the functionality, but in some cases, the UX has become even worse as the system becomes bogged down while trying to respond to updated inputs. “ June 16, 2025 LP Lindsay P Parts ManagerMaritime, 11 - 50 employeesUsed the software for: More than 2 years. “I appreciate the options for multiple BIN locations (as we have more than one workspace), the availability to see the Yamaha availability from an invoice, and the ability to export the order to the supplier's website.“ October 15, 2021 ET Eric T Director, Digital TransformationAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “It's built on what feels like an archaic platform. “ June 16, 2025 KC Karen C Office ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “The huge Custom Reporting module makes it easy to track and extract almost any combination of factors into one place for easy editing, copying, and sharing. “ October 25, 2021 TS Tom S CFOMaritime, 11 - 50 employeesUsed the software for: More than 2 years. “Making adhoc queries is difficult.“ March 18, 2025 ## Showing most helpful reviews Showing 1-25 of 158 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dan K. Service Manager Maritime Used the software for: 2+ years ### "Great Product" February 2, 2022 4.0 Pros A great, easy to use system. Lightspeed in constantly upgrading and improving this product. Cons I feel that the scheduler could use some work. A little "clunky" but overall better than having to use a seperate platform. Review Source KLS Kathy Larsen S. Administrative Manager Recreational Facilities and Services Used the software for: 2+ years ### "Long Time User" October 15, 2021 4.0 I've been using Lightspeed for 10 years, therefore I am somewhat used to the system. I still find it challenging to determine the customer account balance due. Again, a customer ledger would be extremely beneficial. In addition, it would be helpful if we could apply loyalty reward points after an invoice has been closed. Pros I like the on demand training tutorials. I like that it is a menu driven system. I like that we can customize our Desktop with the most relevant individualized information. I like the custom tabs for each individual user. Cons 1\. I don't like that we can not print out a customer ledger ! This is so very important! 2. Customers - can only have one customer name and one customer email address. Many people have multiple email address, plus a spouse or partner who have more than one email address. I would like to have fields for a 2nd owner name, address, email, phone #. Also the only field that cross references is the "other" field. It is difficult to look up a customer by a partner's name or business name. Many spouses have different last names. We have many customer accounts with multiple partners. We have a ton of customer's who both want to receive emails and copies of invoices, statements, etc. But the system only allows for one email address. 3. Customer Units- It would be nice and extremely helpful if there was a field for the previous Unit Name and a way to cross reference in the customer unit section. 4. The Storage Reservations and Customer Accounts don't link together. When we update a customer account, it does not update the Reservation information. 5. It is confusing to our customers and employees when there are two separate invoices for their A/R account and the Reservation. The invoices don't even look alike! Then we have to manually calculate a total due by adding these together. 6. All Custom Reports, we can't delete obsolete or old reports. Our list is too long and it time consuming just to try to locate a report I want. Also date last used would be helpful. Switched from [DockMaster](https://www.capterra.com/p/92549/DockMaster/) At the time, Lightspeed offered better and easier to use Job Codes which is beneficial and more efficient when creating and closing Service Work Orders. Review Source Response from Lightspeed DMS October 20, 2021 Hi Kathy, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thank you also for providing feedback on areas of improvement. We strive to better our systems and user experience as much as possible. I will pass along your points as potential areas of improvement for future updates. As always, if you need anything our support team is available to you. Thank you! Lightspeed ET Eric T. Director, Digital Transformation Automotive Used the software for: 2+ years ### "Comprehensive DMS that Needs and Overhaul" June 16, 2025 3.0 After several years of working with Lightspeed, I find that the ability for Lightspeed to launch new features and functionality requires a tremendous amount of patience, as the cycles are long. The teams at Lightspeed are awesome and as helpful as they can be. The primary issue is that there could be a significant amount of automation added to Lightspeed that would improve its relevance and usability. Bring Lightspeed forward by about 15 years and now it is a stellar tool. Pros Lightspeed is a comprehensive dealer management system, providing management of parts, deals, service, as well as a wide range of accounting functions. If configured correctly, it can be a one-stop shop for a dealership. Cons It's clunky. It isn't intuitive. It's built on what feels like an archaic platform. The team at Lightspeed has taken great strides to improve the functionality, but in some cases, the UX has become even worse as the system becomes bogged down while trying to respond to updated inputs. The mobile apps were full featured and gave access to a large amount of information, but the usability is challenging. Review Source MC Mark C. IT Lead & Sales / Finance Political Organization Used the software for: 2+ years ### "Powersports Dealership on Lightspeed Evo" February 4, 2022 4.0 Lightspeed is a big improvement from our historic system. With quick internet speeds, the system works well but on slower speeds it can grind to a hault. The major thing missing from Lightspeed is easy to read, pre-canned reports aka dashboards for users to understand. This is across the board for all departments. The data is in the system but hard to understand for most. Pros \- Updates happen on a frequent basis. - Plenty of report options but most involve exporting to excel. Not enough "pre-canned" reports. Users must be tech savy, nearly with accounting background to run reports. - Cloud solution is nice vs. internal hardware. Cons \- Screen resolution makes things very small or blurry if made larger. - Feature suggestions do not get attention unless multiple dealerships ask for implementation. - Creditcard integration with Worldpay in Canada. The hardware for machines is terribly outdated. No tap to pay options. - Receipt printers are local not network printers. Sharing local printers in windows is not easy and now against security protocol for Windows. Bandage solution is to buy local printers for every machine. - When logging out of one computer and into another computer the session kills all activities you were in. It would be nice if when logging out the invoices, deals, etc were left in limbo and re-opened when logging into the new computer. Switched from [HBS Systems](https://www.capterra.com/p/203879/HBS-Systems/) Legacy software that was no longer supported. Review Source TR Timothy R. president Automotive Used the software for: 2+ years ### "Software that fits the outdoor powersports business model" January 30, 2022 4.0 We count on a DMS to provide us a multitude of operational and accounting components along with a rock solid set of books for decision making and business banking needs. Lightspeed software does help us meet these needs Pros The software is relevant to our industry and has features and benefits that help us manage the entire business of selling and supporting outdoor power sports. The suite does fit into sales service and parts departments daily interactions with staff customers and vendors very well. Cons Support is virtually non existent. We have tried several different areas of seeking support and have been met with virtual crickets at every attempt. We are left to resolve most issues ourselves. Reason for choosing Lightspeed ADP promoted more industry specifics, simple use, a complete business suite and outstanding client support. Switched from [HBS Systems](https://www.capterra.com/p/203879/HBS-Systems/) We attracted to ADP through various contact points, were sold on the specific features and benefits unique to our industry that ADP specialized in and were absolutely sold on the service support aspect that ADP claimed to offer its clients. We also believed that the prospect of having access to industry data and comparable would help us with internal designs of our own business model Review Source CZ Chris Z. GM Retail Used the software for: 2+ years ### "Don't use Lightspeed Payments - They Accept No Accountability " May 15, 2025 1.0 Lightspeed Payments are the worst. They don't detect credit card fraud very well. I do a better job detecting fraud with a subscription to TruthFinder.com where I can look people up. When you get a chargeback for an order that they gave the greenlight to ship - Lightspeed payments accepts NO responsibility. We are LOSING money with Lightspeed Payments. Pros It works for the most part. It was picked for us. We did not select it but now we are kind of stuck with it. Cons Lightspeed Payments lets the credit card frauders win. When you get chargebacks for orders that Lightspeed said were ok to ship - they will not accept any accountability for it. You will lose money trusting them. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) thought there were more options - the person setting up for us did not give us a choice Review Source MT Michelle T. Owner Operator Maritime Used the software for: 2+ years ### "The worst in communication that I have dealt with in my entire life" March 20, 2024 1.0 My husband passed away 2 years ago and I needed to take over the management in processing accounting and closing our business. I reached out to \[sensitive content hidden\]to share what was happening almost right away and I asked about postponing or pausing my subscription until I was able to mentally, emotionally and logistically come back to the accounting. I was declined, which isn't the problem. However, not once was I asked what I needed or offered to share how they could help support me in this transition. I have noticed a theme over the last 2 years and that is when I have reached out, they will delay, avoid or not respond to my emails or phone calls without multiple follow ups. At first it took me a while to realize it wasn't me, but how they have showed a pattern in their behavior in both of my sales managers and their manager \[sensitive content hidden\]. Recently, I had made a bold request to have a partial refund, which was also declined. As a widow with 4 kids, I knew it was a huge ask that most likely wouldn't be accommodated, but it was worth a try. I was assured by my original sales manager, \[sensitive content hidden\]that he was optimistic about working something out. What I realize now, is all I needed to to was run some reports and I could have closed the account almost 2 years ago. \[sensitive content hidden\] then referred me to \[sensitive content hidden\]. By the time I got to \[sensitive content hidden\], I wanted to share what it was like for someone who was experiencing a critical point in my life and business, with being hopeful that it would make a difference for their customers in the future. Instead I was met with \[sensitive content hidden\] defending their stance, he managed to apologize for how I felt, instead of taking some accountability to my experience of being ignored over the last 2 years. I was told that they handle situations on a case by case basis, and I was also told they do not have a policy for handling situations like mine, so their was no compassion about how I was trying to make it all work. I was also told by \[sensitive content hidden\] that never in his decades of working with the company has he 'never experienced something like this' It's hard to imagine that a company which states "Our goal is to help you operate your business more efficiently and profitably so you can spend more time doing what you love." has never encountered another business facing hardship or struggles looking to be supported by the Lightspeed in working through solutions to make it work for both companies. After speaking with \[sensitive content hidden\] on or around \[sensitive content hidden\] we agreed that my account would close in 30 days. Yesterday on \[sensitive content hidden\] my account cannot be opened. After calling and emailing \[sensitive content hidden\], with no response (typical) to what is happening. I am grateful that they have ripped off the bandaid and I never have to work with them again. My main complaints are 1. delayed communication with sales 2. No taking accountability to how my experience was with Lightspeed 3. Defending their bottom line instead of being in communication and listening to how they could improve their customer experience. Pros Since I took over management of the company after my husband's death, nothing Cons I have had the worst experience in communication with my sales managers and their supervisor. Switched from [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) The worst experience in any business over my life time. Review Source PM Paige M. General Manager Retail Used the software for: 2+ years ### "T00 Expensive & Too Many Bugs" October 15, 2021 1.0 Our experience with Lighspeed has been terrible since day one. Our rollout was terrible mostly due to lack of communication on the part of our project leader on this end. However, after that, it's all on CDK and the crappy software. Training was absolutely horrible. We would have been better off on our own than listening to the person they sent to train us on-site. She gave us not only conflicting information and instructions, but totally incorrect information we later learned. Functions and features we were told were operational during the sales pitch and "demo" are still not up and running. Every new feature requires a paid subscription. Suddenly, while creating options they way we had for the previous 4 years, when parts and labor were not accounted for properly in the deals, we were told it was because we were doing it wrong. Support calls go unanswered and unresolved for sometimes weeks. The general ledger is massive and extremely complicated to follow. At one point CDK told us we should have hired "accounting people". What? We are a powersports dealership. We have an accountant. One is all we have ever needed. We would have already switched to another dms had we not been locked into a contract that was too expensive to get out of. We are currently demoing and evaluating other systems that are available to us and will be moving on as soon as possible. IF LIGHTSPEED WORKED, it would be an awesome product. Pros I can't think of a single thing I like about it. Cons The sales module is so glitchy something that should take 10 minutes can sometimes take up to 2 hours. Reason for choosing Lightspeed It was a rushed decision and based mostly on dealer principal's conversations with sales reps Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We were forced to in order to maintain our dealer certification. Review Source Response from Lightspeed DMS October 22, 2021 Hi Paige, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Lightspeed TE Tim E. Sales Manager Maritime Used the software for: 2+ years ### "lightspeed" October 15, 2021 2.0 Since we have gotten the software we have always felt like it was either difficult to use or that we were not properly trained. We searched out any classes and even offered to fly somewhere for someone to properly train us to no avail. Pros It has managed our parts department better than the previous software we used Cons Even with fast internet and new computers there is often a delay when hitting buttons. There are known bugs in the system that we have been told that Lightspeed is aware of them but will not fix them. Ease of use in sales module is poor. Lack of training on the system after it was set up. Apple phone and ipad app inadequate, Reason for choosing Lightspeed We had used NXT before Switched from [Total Control Software](https://www.capterra.com/p/164284/Total-Control-Software/) it managed our parts department better than the previous software. Parts and sales tied into eachother. Review Source Response from Lightspeed DMS October 20, 2021 Hi Tim, Thank you for taking the time to provide feedback with your experience with Lightspeed. We will use your points about training and ease of use are areas of improvement to help improve overall user experience. Thank you, Lightspeed TS Tom S. CFO Maritime Used the software for: 2+ years ### "Lightspeed works for our industry" March 18, 2025 4.0 I use it on a daily basis. It provide an easy to use list of reports that I can access readily to track daily performance. Pros Tailored for our industry. Easy to use, consistent "up time" as a SAAS tool Cons Making adhoc queries is difficult. Also downloading existing reports to excel can be difficult Review Source DB Dean B. Owner Maritime Used the software for: 2+ years ### "Happy but would like to see some changes" October 29, 2021 4.0 its good just needs some help on Marine side. Pros For the most part I do like the purchasing program. except for listed below All of accounting is good. the program is good just need to be updated and adjusted some. Cons Was promised a way to have jobs declined on work orders for future reference has never happened. Cannot move or insert jobs to be in order for work to be done. Can't use bulletin check because has to be separate unit in system but the way we look at (Boat, Motor Trailer) one unit based on Hull Id number. bulletin lookup need to have a algorithm to look at engine number on total unit Need to be able to track unit based on Hull Id Number for past work preformed on unit. In purchasing the part number should be in system only once no matter whom you buy if from i know this can be don had it on another program that had 1 part number with multiple supplier showing their price. Reason for choosing Lightspeed accounting Review Source Response from Lightspeed DMS November 1, 2021 Hi Dean, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. We appreciate your notes on areas of improvement, it is always helpful to know where we can improve our services and software. As always, if you need anything our support team is available to you. Thank you! Lightspeed BL Brian L. Proshop Manager Sporting Goods Used the software for: 2+ years ### "Lightspeed Review" October 15, 2021 4.0 Lightspeed has functioned well, but it certainly still seems archaic. We use other systems to utilize things that Lightspeed can do but can't do the best. (i.e. salesforce as our crm) Pros There are very little glitches. Things function as they should. Cons Very little detail to selling accessories. As a business that has a large proshop on top of being in marine sales and service, the use in the proshop department is very limited. Can't do invoice reports based on time stamp. Can do invoice reports based on computer/station. Can't choose reasons for returned products. Limited options for integrating credit card / gift card payments. Waiting on hold for support is painful. Preferred the days of the chat window. Reason for choosing Lightspeed Seemed to offer better support. Review Source Response from Lightspeed DMS October 20, 2021 Hi Brian, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thanks for your input on what we can do better, we always strive to improve our user experience and knowing is the first step. As always, if you need anything our support team is available to you. Thank you! Lightspeed PH Paul H. President Maritime Used the software for: 2+ years ### "Lightspeed" October 20, 2021 3.0 Overall I would say it is a decent option for us if we could get a little better support and they could work on a few holes in the sales portion of the software it would be everything we could ask for. Pros We liked the Point of Sale portion of the software for the over the counter sales and its ability to integrate or price books from our vendors. In the demo it seemed easy to use. The Service portion of the software is a strong segment and integrates well with the POS portion. Cons When it comes to the Sales Deals segment of the software there are a few holes that need some ironing out. The support staff is marginal at best, if you get the right person the may know the software but if you get the average person they seem to be lost with most questions. Reason for choosing Lightspeed We had used Lightspeed prior to changing to Total Control, Lightspeed offers more as an overall option for a marine or powersports dealer Review Source Response from Lightspeed DMS October 22, 2021 Hi Paul, Thank you for taking the time to review your experience with Lightspeed. Your notes about fixing some bugs in the sales deals and better support will be taken as we further improve Lightspeed software. Thank you! Lightspeed MC Malary C. Operation Lead Automotive Used the software for: 1-2 years ### "Just an honest review" January 28, 2022 4.0 Even though certain things are a little hard to accomplish the overall experience has been pleasant. From easy training to great back up help from remote support. We get it done ☺ Pros The software is easy to learn (especially with the online classes/training) when it comes to the basics-customer information input along with adding units. Cons As a marina based company that uses LightSpeed for everything it is most difficult when it comes to monthly billing (the actual payment collection process not invoicing) and then using a 'storage spot' while the active customer is just away temporarily. and also there is not a way to send a mass email to a selective group or even all customers, has to be done one by one. Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) unsure (i did not make the decision) Review Source Response from Lightspeed DMS January 31, 2022 Hi Malary, Thank you for taking the time review Lightspeed. We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed. The Ideas exchange can be found in service connect. Thanks! Lightspeed ND Nick D. Owner Retail Used the software for: 2+ years ### "OK but could be so much better" February 2, 2022 4.0 It does everything OK and integrates nicely but at a high cost, with little to no support once the slimy salesman has got his contract Pros Offers a complete package to run the dealership, but every feature is an additional cost that has to be watched carefully. Reporting is good once setup, but there is no help doing it and it is VERY complex. Everything integrates well, and the integration to the website is seamless. Fairly shallow learning curve for basic functionality for new employees Cons Lightspeed is a bit like car sales from the 1980's. Turn you upside down and shake until money stops falling out of your pockets. Everything is an additional charge. Customer service in person is pretty much non existent... and beware if they ever promise you a call back.. probably not going to happen. Reporting very difficult to setup. Reason for choosing Lightspeed had betterintegration Review Source WH Wayne H. Ship's Store Manager Maritime Used the software for: 2+ years ### "Great for Marine Dealerships!" January 28, 2022 5.0 Lightspeed will surprise you with it's functions if your employees are using them properly. I haven't found a situation where I was let down in any capacity Pros Lightspeed is user friendly and is a breeze for new hires and veterans to the business. Inventory, receiving, custom reports and buying guides on the retail end. Tracking dealer inventory units from the time they arrive until they are delivered to the customer is a piece of cake. Cons The only thing that comes to mind is there is no option to print a Parts pick list from a standard job that is used often. To throw that onto an invoice would save valuable time at the counter. Review Source Response from Lightspeed DMS January 31, 2022 Hi Wayne, Thank you for taking the time to review Lightspeed. We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed. The Ideas exchange can be found in service connect. Thanks! Lightspeed MO Mark O. General Manager Retail Used the software for: 2+ years ### "General Manager" January 28, 2022 4.0 Pros Great software. We always recommend it to our peers and 20 group. We love the software and how it works for our boat dealership. Cons The customer service response time is terrible. We have trouble tickets that last weeks. We give our boat customers guaranteed same day service and I do expect similar from our vendors. The call backs and email reply to issues is terrible and takes weeks to get a for some problems or questions. Review Source Response from Lightspeed DMS January 31, 2022 Hi Mark, Thank you for taking the time to review Lightspeed. We are diligently working on improving customer service. Like most businesses during the last couple years, we have also struggle to hire and keep people. But we are happy to say for the first time in the last couple of years that we are currently at full staff in our support team. The challenge now is getting them up to speed so they can help our customers. Thank you for your patience and support. Lightspeed BL Bryce L. SERVICE MANAGER Maritime Used the software for: 2+ years ### "Cdk for marina" October 29, 2021 3.0 it is better then our old DOS based system but it has issues and if initial set up is not correct you spend alot of time fixing and changing things after the fact. each season and year we learn different and better ways to use the product to try and make it easier to use on a daily basis. would have been nice to know these items at the time of install and training. Pros customer contact via email and text is smooth and quick. Cons can be complicated to use, alot of steps for each process from selling parts, to making work orders to invoicing. Review Source Response from Lightspeed DMS November 1, 2021 Hi Bryce, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed SD Steven D. Owner Mechanical or Industrial Engineering Used the software for: 2+ years ### "Light Speed for Marine Dealers" February 14, 2022 3.0 Benefits are less lost inventory better repair order flow. up to date running total for Repair orders. Good control of what's ordered and tracking of parts. Pros Inventory control is great. Implementation was horrible, Accounts are not favorable for canadian company's eg. Tax's, Pst and Gst reports are terrible and don't always match other reports. Repair orders are great. Great parts system Cons Poor set up, left us hanging for 6 months to figure it out, had to hire outside company to make heads or tails of the accounting system. pst and gst reports , inventory asset report still haven't found please call me \[SENSITIVE CONTENT\] Reason for choosing Lightspeed Employee's can't change pricing to sell parts. standard Jobs app Review Source JT Joe T. General Manager Maritime Used the software for: 2+ years ### "Lightspeed review" October 15, 2021 5.0 Overall experience is good. Our team is learning the system and can use it confidently. Only drawback is wait time for support Pros Ease of operation. Fully integrated system. Parts integration with other companies. Cons Customer service wait time is long. Not able to customize to our particular needs. Review Source Response from Lightspeed DMS October 20, 2021 Hi Joe, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. We have noted your point that customer service wait time can be too long. As always, if you need anything our support team is available to you. Thank you! Lightspeed FE Frank E. Service Mgr Automotive Used the software for: 2+ years ### "It just works" January 28, 2022 5.0 Overall, solid product. Much better thought out and supported then previous versions of the software. Pros It integrates well with service manager pro. While other versions were VERY unreliable, the upgrade to EVO has been fairly trouble free. MUCH less problems than earlier versions.... MUCH LESS. A software used all day every day but multiple people in a dealership NEEDS to be dependable. They've done a pretty good job with EVO. Cons Integration with Honda's iN. Parts catalog still does not like to bring parts list into RO's and invoices. Review Source Response from Lightspeed DMS January 31, 2022 Hi Frank, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed AJ Angela J. Accounting Retail Used the software for: 2+ years ### "Boat sales, parts, service" October 15, 2021 4.0 Works much better than other software that I have used. I do have to create work arounds for some things that don't function how I like. Overall the software does make my job easier. Pros It can handle major unit and parts sales/inventory as well as service work orders. Cons Customer service can be slow. Some features and functionality is not consistent throught the software. Some things that work on one screen may not work on another, i.e. column settings. Updates often cause "breaks" in unintended areas, then takes time to fix those. Review Source Response from Lightspeed DMS October 20, 2021 Hi Angela, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed TA Tammie A. AR/INVENTORY/SALES DEPT Maritime Used the software for: 2+ years ### "lightspeed review" October 21, 2021 5.0 My overall experience has been really good. Pros It is really useful to the daily input of the Business and easy to manage different aspects of the program. we are getting ready to go all in on this program and we are excited. Cons sometimes we have problems in some areas of the program but is easy to resolve once we contact the help desk and they figure it out for us. Some might be on our end as we don't always use the whole program. Review Source Response from Lightspeed DMS October 25, 2021 Hi Tammie, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thank you! Lightspeed JM James M. Finance Manager Retail Used the software for: 2+ years ### "Assessment of Lightspeed as an Accounting software" October 29, 2021 3.0 We were able to solve the problem of tracking the costs for Repair Orders Pros Easy to use. The Monthly Financial Statements. Cons Cannot get Monthly Financial Statements by Month on one Sheet. Tedious to create new accounts and ensure the fall in the correct position of the Financial Statements. The Inventory Ledger can be updated without entries automatically hitting the General Ledger. Review Source Response from Lightspeed DMS November 9, 2021 Hi James, Thank you for taking the time to review Lightspeed. We will take your notes of improvement for future updates. Thanks again! Lightspeed MH Mark H. Partner Retail Used the software for: 6-12 months ### "Lightspeed just works" May 17, 2022 5.0 Pros Lightspeed as completely revolutionized how we do business. The POS system we were using was built primarily for the food service industry. It was difficult to try and track inventory by size in our retail shop. Lightspeed solved all of that at a more affordable price point! Cons It would be better if the card swiper were directly connected to the unit, even if by Bluetooth. The connection over the Internet has occasional issues with connectivity and latency. Review Source Similar Products Featured