# Page 2 | Lightspeed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Lightspeed the right Marine solution for you? Explore 158 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233553/Lightspeed/reviews --- Lightspeed 3.9 (158) [View alternatives](https://www.capterra.com/p/233553/Lightspeed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Lightspeed ## Showing most helpful reviews Showing 26-50 of 158 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DO Dori O. Service Advisor Automotive Used the software for: 2+ years ### "Lightspeed, operating at the speed of automotive " October 26, 2024 4.0 All in all my experience with Lightspeed was a very positive one. The user interface is very simple. The screens are easy to read. The program itself really simplified the job. Pros I like how everything was in one place. You can check inventory, order parts, set appointments, assign work, and create work orders, even take payments all in the same program. Cons There were more then a couple of times Lightspeed wouldnt connect with the outside vendors like designed. This would cause ordering delays. Review Source CM Cindy M. Bookkeeper Maritime Used the software for: 1-2 years ### "Bookkeeper" October 15, 2024 4.0 Use it daily - it has all the features for sales, commissions, parts, inventory, and just the day to day operations costs. It is designed very well. Pros Very effective for it's purpose. At a boat dealership it is very well developed. Cons Having 3 different stores you have to shut 1 down and then open the next. Review Source EK Evelyn K. Accounting Manager Maritime Used the software for: 2+ years ### "Not a great first experience with an integrated GL" October 15, 2021 3.0 This is our first foray into a fully integrated accounting system, and it was a very dismal introduction. Much of our administrative frustration stems from the poor training and, admittedly, our staff not making much of an effort to learn and do their jobs properly. Maybe Lightspeed functions as well as any other system but, as you read above, there are many "features" that don't function as we would like them to. Having said that, we are 3 years into this software and are managing to make it work for us. I don't anticipate that we will be trying to make any changes in the near future. We made the switch in 2018 and we administrators refuse to live through another year like that. Pros Finalizing boat sales and payables is easy, and I like that we (selected staff) can reverse things, but getting to the point of finalizing can be challenging. It's nice using the bar codes for parts invoices, which is a feature we never had before. There are probably other features in the software that would make our lives easier, but we don't have time to play around with the system to figure things out for ourselves and our initial training was not great. Cons Initial set-up and training were horrible; My chart of accounts was shuffled and accounts were added up incorrectly; we were supposed to have a trainer on site for a week and I believe he was here for 2.5 days. Nowhere near enough time to train a dozen staff in several departments; Lightspeed was supposed to be set up for Canadian customers, but there was no concept of how Canadian taxation works; Can't get rid of $0 packing slips (warranty parts receiving); Can't post a negative "cheque" (ie vendor refund) in payables or a credit refund against a charge card; When posting vendor invoices or parts packing slips into invoices, the date won't carry over but the freight amount does. Very seldom will you ever have the same freight charge on different invoices. We find this very frustrating; You can't use letters in reference / document numbers; The "distribution" category carries across invoices, even when you've changed the vendor; Poor descriptions in some reports. eg "Refunded by company cheque" in the bank reconciliation - would like to see customer name or cheque number; Documents often locked even when the user is no longer in them; We would like the sales category to show on parts invoices and repair orders; We are ending up with several duplicate major units because you can't import a trade into MU from customer units. We have several boats that have been sold and traded back in multiple times, but we have to create a new MU every time; ..... Review Source Response from Lightspeed DMS October 20, 2021 Hi Evelyn, Thank you for providing feedback on why you no longer use Lightspeed for your business, any feedback we get is used to improve features and user experience to help businesses like yours succeed. We will certainly take your remarks to heart as potential ways to improve our systems. We apologize that your experience with Lightspeed has failed to meet expectations. Thank you so much for your patience as you used our products. Lightspeed MD Michelle D. owner / office manager Retail Used the software for: 2+ years ### "Growing Pains" January 28, 2022 4.0 We have been with this company since 1995. I realize technology costs money. But as a person that only calls once in a great while I wish the monthly fees were more economical. We have converted versions twice (Unix to NXT to EVO). Each time was a nightmare. There is no such thing as seamless conversion. It has been nearly 3 years and I still have sales categories that are not set up and when they get used I have to map the GL accounts to about 40 GL interface lines PER sales category. Mind you these sales categories existed prior to the conversion. NXT read them differently than EVO does so each has to be done line by line by line. Pros I like that all departments are integrated. Cons Quirks that are different from previous Lightspeed platforms. Off the top of my head the precheck report is cumbersome and hard to read. It is annoying when writing a group of checks. I have to mark the checks in Preview to verify the totals then I have repeat the process in Pay Invoices only there is no total to balance to. Many times I thought I checked a vendor but unless I go slowly and watch to see if it actually checked the vendor I may have missed a vendor. There should be number of checks to be written and dollar total. I wish they put a first and a last name field in security. I cannot alphabetize my timecard reports by last name. I have to settle for first name. I switched it and then their name looks weird on invoices. Not to mention I have an employee with 2 first names and another with the same first name as one with a first name as his last name! I wish I could refund service contract tax on a sales deal when processing a cancellation refund. It is not acceptable to run it through parts when it is a commissionable sales department transaction. I have a work around but it is lengthy and time consuming. These are things that come to mind. I could keep going. Reason for choosing Lightspeed We had a good salesman. We were forced to convert versions as Unix was not being supported anymore and not long after that conversion we were told NXT was going to be phased out. So much for being grandfathered in as we were told when we originally signed up. Each conversion was a major investment as a small business. Review Source Response from Lightspeed DMS January 31, 2022 Hi Michelle, Thank you for taking the time to review Lightspeed. Unfortunately, the progression of software technology doesn't allow us to keep DMS systems around for decades. If we did do this our customers wouldn't be able to us more modern functionality, such as, Integrated Texting, Esignature, and Voice Connect. We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed. The Ideas exchange can be found in service connect. Thank you! Lightspeed VO Vanessa O. Managing Partner Recreational Facilities and Services Used the software for: 2+ years ### "Highly recommend, but be ready for a big learning curve" January 28, 2022 5.0 Overall, very glad we made the switch! It's like having an assistant for every position you have on Lightspeed. Pros That it integrates with lots of other programs/websites that we were already using. That it works for all of the facets of our business, with room for us to grow into as well (additional modules that can be purchased). Love that pricing can be automatically updated, both in the parts module and the major unit module. The scheduler for our service department has worked wonderfully. The colour coding in the estimates and repair order screen is awesome at helping us stay organized. At a glance, the sales team can tell how many deals have a deposit or at what part in the sales process a lead may be at. I love that similar parts can be tied together (think multiple supplier selling the exact same part - you can see if you have inventory for that one part) Our service team appreciated the app for repair orders - clocking on and off a job, entering notes, etc. The service advisor can just simply copy and paste notes into the repair order then edit as needed Cons Our staff tend to leave Lightspeed open, logged off or locked out, but open. We don't know an update it going to happen until we come in the next morning to find Lightspeed shut down for the update. We don't necessarily lose information, but we tend to leave RO's or Invoices open to remind ourselves to complete a certain task or update information, etc. So that pseudo reminder gets lost. Anytime we have a price update, the package priced items don't get the proper retail price for the individual item (cost gets calculated correctly), so we have to manually go through those listings to correct... due to the shear qty of packaged products (think fuel hose, bilge hose, fasteners, bulk oil, etc.), I end up waiting for someone to tell me the parts record needs to get updated because they're trying to sell it. We've spoken to tech support numerous times about this issue and after years of complaints, we still do not have a solution. For Canadian dealers, we seem to have to figure out a bunch of workarounds. For example, we can't enter in the HST on sublet invoices through the RO's because the software isn't developed properly for some reason (not an issue apparently for American dealers). Some features aren't available to Canadian dealers, like the ability to call a customer through the program. Recently an exchange calculator of sorts has been implemented, but it still doesn't really serve us the way we were used to with Sage Review Source Response from Lightspeed DMS January 31, 2022 Hi Vanessa! Thank you for taking the time to review Lightspeed, we are pleased to hear your overall experience has been positive. Thank you, Lightspeed PT Paul T. Partner Maritime Used the software for: 2+ years ### "Short on the Support - VERY Short" October 30, 2021 4.0 Support is Horrible. It is Brutal, Torturous, Ridiculous, and Extremely Stressful. From nearly the beginning, getting support for the product was a pain because of long hold times on the phone. But in the past 10 years, it has gotten Worse By The Year. I can honestly say that my company is getting 50% less out of the product than we otherwise Could, if we could get support in a timely manner. I am talking an hour or more on hold, and THEN... you get a nice enough tech support person, but more than half of the time, they are not sufficiently trained to help resolve your problem. Whenever my people have a question or an issue, the Lament begins because we KNOW that it will be a Good While before we can get an answer to our issue. In nearly All Cases, my people Don't call for support because they simply don't have the amount of time needed to wait on endless hold, so I, the owner of the company, have to school myself on What The Issue At Hand Is and then contact support and wait forever on hold The Self Service Support, Service Connect, is very clunky to use and rarely resolves a support issue I have. And as for trying to avoid the Absurdly Long Phone Hold Times, Submitting a Case in the Service Connect Portal, FORGET IT. That Takes Even Longer to get an answer, Much Longer. And when they had Chat, which I am not sure if they still do, it NEVER Worked. And What Is Up with No Support on Weekends???!!? Don't they Know that the Boat Business is a Saturday Business?? Pros It has a good amount of features that are very meaningful . Cons Support is Horrible. It is Brutal, Torturous, Ridiculous, and Extremely Stressful. Implementation of new features including Extra Cost Add-Ons is Terrible. Things don't work as represented, and then you can't get decent support to get things resolved. Reason for choosing Lightspeed Based on the features that it had at the time (2006) Continuation from above in Overall Experience Section (Ran out of room): Another thing I REALLY Hate about this product is that every single time they come up with any sort of enhancement, the POP You Hard for It. Most people improve their product over time to keep you engaged in their product. This company comes up with enhancements, and then hits you hard with an Implementation fee as well as High Monthly Fees added to existing fees. Worse yet, Implementation NEVER Goes Smoothly and getting support is a NIGHTMARE. A B I G ONE. Extremely Frustrating. The Support is Truly Awful. As BIG a company as they are, they should be ASHAMED OF THEMSELVES for the Horrible Support They Provide. And this is NOT a Covid deal. It has been this way for years and years. Review Source Response from Lightspeed DMS November 4, 2021 Hi Paul, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. On Saturday's, support hours are 7AM to 3:30PM though our support number at 800-521-0339. We also have an emergency after hours option that can be reached outside of normal support hours on any day. Thank you so much for your patience. Lightspeed KC Karen C. Office Manager Retail Used the software for: 2+ years ### "Overall, great to work with. Always ongoing feature development with responsive support." October 25, 2021 5.0 We have benefited from this system, and are very satisfied. We transitioned to Lightspeed Evolution from a custom in-house program nearly 10 years ago. We were one of their an early Marine Sales and Service customers and they worked closely with us to tailor many features and defaults to more closely serve the marine industry. The more we've learned we can do with the system, the more we like it, and adjust our practices to take advantage as often as possible. Pros Integration among the modules is mostly complete so there's usually more than one place to look for information. There are available options in how to manage Inventory, according to the individual company needs. Many User and WorkStation preferences are available to customize who's working in what area - one example is the printer selection, which can depend on the task and which store you're working in at the moment. Many defaults are flexible per store within the same parent company. This is an important feature for companies with multiple locations. The huge Custom Reporting module makes it easy to track and extract almost any combination of factors into one place for easy editing, copying, and sharing. Entry is user-friendly because the screens are laid out logically. Cons Still no way to import or connect a customer-owned unit with Consignment Sales so to sell a customer boat, a duplicate unit has to be created. This inefficiency can also cause confusion. There are inconsistencies in how information has to be entered into the different modules. It seems as if no single department oversees upgrades and changes to make sure the different modules perform the same way as the others. The system can to bog down, and there's occasional loss of connection. According to customer service, server upgrades are planned, but the overall time needed is still within an acceptable range. Reason for choosing Lightspeed I was not part of the decision at that time. Review Source Response from Lightspeed DMS October 26, 2021 Hi Karen, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed JN Jennifer N. office manager Retail Used the software for: 2+ years ### "review" January 28, 2022 3.0 many of our employees complain about the ease of this system Pros capable of keeping certain employees out of certain areas with security requirements Cons There are many features that this software doesn't have that seem pretty common sense for a power sports dms. Getting help when you really need it takes forever. The chat was taken away. They close your case before actually giving you a fix many times. Things the system had when we first started no longer there. The fact that I can't process a special order in a repair order for something we currently have on hand is frustrating. Many accessories are on display and will not be removed from machines or display walls and need to be ordered as needed. With the change in how manufacturers are fulfilling orders this is a VERY important change that needs to happen. Need to have a pop up on invoices asking if sure want to process a special order (inventory is not always correct). CRM system continues to add customers into our system as a duplicate or not provided as the name and the phone number not in the proper format xxx-xxx-xxxx. need to be able to deactivate customers units. need to be able to delete customers (because of CRM). Parts invoices are confusing to read. no option currently to make a previously ordered item into a special order for someone without undoing the order in L/S and reprocessing. Review Source Response from Lightspeed DMS January 31, 2022 Hi Jennifer, Thank you for taking the time to review Lightspeed. We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed. The Ideas exchange can be found in service connect. We are also working to improve our customer service response times. Now that we have a full support staff, we should see improvement on customer support. Thanks! Lightspeed PH Paul H. Parts Dept Manager Powersports Automotive Used the software for: 2+ years ### "From a powersports dept. managers perspective" January 28, 2022 3.0 Okay but not great. With a few minor changes it could be great. Pros Desktop widgets. Automated task like customer notification for special order parts. The ability to make custom reports. Cons More "guard rails" to prevent staff from making mistakes. How about pop up windows that warn staff when there's a bal due on a special order pick up invoice. Or alert staff that a customer they've added to an invoice has special ordered parts ready for pick up. 1- Unable to create spring orders that do not affect the function of the buying guide. 2- Unable to allocate inbound parts for stock to a customer's special order at time of sale 3-Unable to use a scan gun for receiving 4-The system needs more filters. ie The ability to scan a part label and locate the part on a customers special order list. Then have the system auto fill as the parts are scanned. Add an addition button function to pick up these scanned parts. 5- Parts that have a min / max should automatically populate the buying guide. Why do I need to run a buying guide to add these items manually when I already set minimum and max inventory levels? 6-Please give us the ability to pickup all special orders and layaway parts for a customer with one mouse click. The current process of clicking on each individual special order and layaway is so tedious. Especially when the special order and layaway were originally sold on the same invoice. 7- Automated special ordered parts in re-notification that can be set by the dealer if a customer hasn't picked up parts a few days after the customer received the first notification. 8- Add the ability for sales staff to see when a special order for a deal has arrived Review Source LP Lindsay P. Parts Manager Maritime Used the software for: 2+ years ### "Lightspeed is worth it!" October 15, 2021 5.0 I feel like I have better control over our inventory and forecasting. Using Lightspeed, we've been able to upload inventory checks quicker and keep our numbers tighter. A lot of it is trial & error, as the wait time for customer support can take days, if not longer. The community section is very helpful to find others in the same situation. Overall, I am glad our company made the switch. Pros I love the reporting and custom reports. As a Parts Manager I live in data and the reporting is a huge help in managing our inventory. The labels are easy to create and special orders have the last name which helps the techs. I appreciate the options for multiple BIN locations (as we have more than one workspace), the availability to see the Yamaha availability from an invoice, and the ability to export the order to the supplier's website. Cons The Service Scheduler can use some more improvement based on a marine repair shop which moves differently than other repair shops. I wish some of the options on the mobile app (tech notes, job complete) were available on the desktop version; and vice-versa (more Parts options on the mobile side: scan barcodes, inventory, add parts to RO). Review Source Response from Lightspeed DMS October 19, 2021 Hi Lindsay! Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed VR Verified Reviewer parts and sales manager Recreational Facilities and Services Used the software for: 2+ years ### "DO NOT BUY not worth the money" October 18, 2022 1.0 worst product I have ever had to use. Pros not much its a joke. you can easily see that people that dont have to use it in the day to day created it. Cons I could write a book on how bad this software is but here are the big things1-not user friendly at all has no basic info readly to go for the user. 2- customer support is non existent (which sucks because every upgarde loses more and more of the stuff you need)3- way to expensive for all the headaches it causes in the day to day and reporting. Reason for choosing Lightspeed because we had light speed but then they made us upgarde and worst decision managment had made. Review Source TJ Tina J. ACCOUNTANT Maritime Used the software for: 2+ years ### "review" October 20, 2021 1.0 Nothing works together in a simple transaction. Not a user friendly program at all. Accounting does not work well with the rest of the program. Too many keystrokes per transaction. Ridiculous to say the least. Only being able to use Worldwide for Credit Card SUCKS!!!!!! They are the worst. Pros I dont know of any pros this program offers. One of the most difficult programs I have ever worked with in my life. Cons Too many key strokes to accomplish a single task. Does not carry over info to corresponding places. Should not have to reconcile accounts daily. That is ignorant for an accounting person. My list is very long.... Service Connect is way too broad usually doesnt answer the question you have to go to several searches to figure it out. Customer Service only puts a band aid on the issue generally creating other issues and they never can help when you ask and accounting question. As well as being put on hold many times throughout the call. To the point we dont like to call for help unless we are completely stuck. Reason for choosing Lightspeed In the beginning several marine companies were using Lightspeed. Since most that we know have gone to different programs. We invested to much to move. Review Source Response from Lightspeed DMS October 22, 2021 Hi Tina, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Lightspeed GL Gary L. manager Retail Used the software for: 2+ years ### "Pretty good software" January 28, 2022 3.0 We sell retail motorcycle related products. It works pretty good for what we do. Has some problems that if fixed would make EVO better along with bringing back features from NXT. Pros Product inventory control and management - easy to build & receive orders. EVO's ability for reporting on all aspects of the business. The huge amount of detail in the customer database. Cons The lack of complete testing by CDK to find and fix problems with EVO. The fact that we have to figure out what causes a problem or error with EVO before CDK will maybe think about fixing the problem/error. Abandoning features from previous versions and being told they never existed. Software engineers moving things around in the software with major updates rather than maintaining similarity and continuity from the previous version. CDK only wanting to progress and not fix current issues and problems. Review Source Response from Lightspeed DMS January 31, 2022 Hi Gary, Thank you for taking the time to review Lightspeed. We are also always soliciting program suggestions on our Ideas exchange, after all it is the dealerships suggestions and feedback that has built Lightspeed. The Ideas exchange can be found in service connect. Thanks! Lightspeed MR Mary R. Office Manager Retail Used the software for: 2+ years ### "Good POS System" October 15, 2021 4.0 The Controller at the home location is able to view all 4 location's information. For him this is beneficial. For us, it's just another POS that happens to be what we are currently using and it works pretty well for our needs. Pros Lightspeed works well for many of our daily functions. Cons When we find something about the program that we find difficult it is hard to get a change made. I realize you have many customers to please but I feel like our voice is not heard. Integration was difficult. Our first of 4 locations took a year to get going. The rest were much faster after the first was worked out. However, one of the things that made us want to use LS was that we were told we would be able to view each others inventory. That turned out to be false. Reason for choosing Lightspeed Not sure. Review Source Response from Lightspeed DMS November 2, 2021 Hi Mary, Thank you for taking the time to provide feedback with your experience with Lightspeed. Being able to view other locations inventory is available and fairly common as most of the larger dealerships use Lightspeed. We would love to help you and your team figure out the inventory viewability issue. Please reach out via phone at 800-521-0339 or email at lightspeed.sales@lightspeeddms.com to provide us more details, and we will work to resolve this. Thank you, Lightspeed HS Heather S. Accountant/Administrator Retail Used the software for: 2+ years ### "LLM Review" October 15, 2021 4.0 The product is a good product but sometimes basic ideas are passed over for more exciting features. Pros The best quality of Lightspeed is the integration between Sales, Service, Parts and Accounting. We can track who started the sale, what parts were added and if they were special order and also what parts were used on a repair order. The inventory systems is very helpful to know quantities on hand and also to track where parts went. Cons We would like some better training. I enrolled all of my employees for the Lightspeed university and none of them have received a notification on where to go to sign up for specific tasks. CDK is relying on the community too much. With every company across the country, staffing is an issue and I get that CDK is in the same situation. Reason for choosing Lightspeed Its own accounting software and integration rather than having to use a secondary accounting software like Quickbooks. Review Source Response from Lightspeed DMS November 2, 2021 Hi Heather, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Please reach out to lightspeed.sales@cdk.com to let us know who all on your team needs to be set up for Lightspeed University, and we will resolve the issue. Thank you! Lightspeed wM wanda M. secretary/owner Retail Used the software for: 2+ years ### "Review of Lightspeed" February 3, 2022 5.0 A suggestion would be to send a representative when a new company goes live with the accounting program or hold an in house school in the state the customers are located. EX. as a dealer for your product we would be contacted the date, time and location of your school. Therefore we could send an employee. Pros the system knows more than we do!!lol excellent system for parts, labor, sales, etc Cons in person school would have been very helpful at the time of installing equipment. The cost of sending a trainer from lightspeed was too expensive and he or she wouldn't have known the way our accounting was set up. The accounting system is very hard to grasp . We were using quickbooks before we changed to lightspeed accounting. It should integrate with AG parts and service Reason for choosing Lightspeed WE ALREADY HAD LIGHTSPEED FAMILIARITY WITH PARTS We really need this software to integrate with vermeer and massey ferguson pricebooks Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) thought we needed accounting and parts in one software system. Review Source MH Michael H. Director of Finance Recreational Facilities and Services Used the software for: 2+ years ### "Excellent solution" January 28, 2022 5.0 My experience with Lightspeed has been excellent. The implementation was very easy and the support people are all super knowledgeable and great to work with. The product is seamless and contains all of the operational side functionality that we need. Pros The Lightspeed software covers all aspect of our business from parts and unit sales to purchasing, store operations and all aspects of accounting. The system has good controls to ensure all modules "play nice" with each other. It is generally pretty intuitive and easy to use. It is a very well thought out system. Cons It would be great if there was a little more functionality in the general ledger and payables modules. Also, customer service availability is limited and often have long wait times. For a product like this customer service should have much greater availability. Reason for choosing Lightspeed Lightspeed's functionality fit our size company very well. Review Source Response from Lightspeed DMS January 31, 2022 Hi Michael, Thank you for taking the time to review Lightspeed. We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed. The Ideas exchange can be found in service connect. Thanks! Lightspeed AS Ashley S. Accounts Receivable Maritime Used the software for: 2+ years ### "Great software, not necessarily set up for marine use" October 25, 2021 3.0 We use the reservation function and it is so so difficult to use a product you have NO support for. Most times when we call for help with this function, we end up explaining the the lightspeed employee what to do. Its incredibly frustrating. Other than that, I would rate this as a good product, not great. Pros simple layout, fairly easy to use. Nice that you can have short cuts personalized to each user. Cons There are so may things that could be great. It really is a shame that for simple fixes to be implemented they need to garner enough "likes" which in my personal opinion is very juvenile. I feel there are so many things that could be easily personalized, ie having a email signature, or being able to change fonts/sizes. Review Source Response from Lightspeed DMS October 26, 2021 Hi Ashley, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thank you for your note about support for reservation function as well, this will be noted for improvements. Thank you! Lightspeed BK Brittany K. Collections Manager Accounts Payable Automotive Used the software for: 2+ years ### "Best Software for our Powersports Department!!" November 27, 2023 5.0 Pros I love these easiness of the accounting side of Lightspeed. It has been a game changer in timely processing. Cons It looks like it was made in the 1990's. Switched from [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Lightspeed is actually for Powersports, where as Dealertrack was not. Review Source HH Hardy H. OWNER Retail Used the software for: 2+ years ### "Getting the job done" February 7, 2022 5.0 All in all this is an excellent Point of Sale system. It is targeted at motorsports, marine dealerships, RV dealerships. If you are in one of these industries give this POS of sales package a serious look. Pros The service module within this POS package is excellent. If you service customer owned product, this module will allow you to easily track the repair order, from checking in the repair, assigning technicians, adding parts to the repair order, handling special orders, to notifying the customer once completed. Yes it is that good. Cons While certain features in the parts module are advanced - determining what to order for example, other areas are lacking. Case in point. We order many items from multiple vendors. This flexibility allows us to modify orders based upon availability and pricing specials. My buyers needs to understand and manage this complexity. Because of the design choices that were made many years ago, this complexity is readily apparent to my sales person at the front counter. This is baked into the program design and unlikely to change. Review Source BB Barry B. President Recreational Facilities and Services Used the software for: 2+ years ### "very unhappy! " October 26, 2021 2.0 We were told they could give us reports like we had. They said they had developed the same reports for other dealers. During the software installation I told the installer to make sure he did that and go over with our controller. I later found out he did not he said he didn't have enough time and left. When we asked for help we were stalled or they didn't know what we were talking about. I saw the salesmen at a show a year later he assured me you could still do that introduced me to his sales manager who said they could asked me to have my controller call. We have now been told no one at Lightspeed knows anything about it and we would have to go to an outside contractor to do it. Pros Over all service and ship store likes the program To date we still do not have the integration we were promised. Cons It doesn't give us the reports we were promised when we were sold the software. Reason for choosing Lightspeed Because they said they could give us reports like we were currently using. Review Source Response from Lightspeed DMS October 27, 2021 Hi Barry, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Lightspeed WT Whitney T. Controller Leisure, Travel & Tourism Used the software for: 2+ years ### "Everything You Need in One Place" October 15, 2021 5.0 Overall, if you can afford this product, you are the only thing in the way! Get it now! It will make your life 100 times better. Track all activity across all departments in ONE spot. Manage inventory, financials, margins, sales, payroll. Pros The accounting features are the most impactful to me because you can run any current or past financial statement whenever you need to because all of your departments activity feed into the chart of accounts real time. The customer support Lightspeed offers is unlike any other software support I have ever experienced. You always get a knowledgeable person, in a timely manner, on the other line that will help you solve whatever the issue may be. Cons My only gripe about Lightspeed is you are not able to delete errors sometimes. The way everything is integrated stops you from deleting mistakes sometimes. Review Source Response from Lightspeed DMS October 20, 2021 Hi Whitney, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed JS Jackie S. OFFICE MANAGER Retail Used the software for: 1-2 years ### "Overall a Better Software" October 15, 2021 4.0 A more clear picture of the business functionality as a whole. Pros How this software connects all of the departments throughout all levels of the business. Sometimes it can seem like too much, but I think overall it is more beneficial to the company to have the software work this way. Cons Too many different ways to achieve the same result. I often just want the best, quickest, easiest way to achieve something - instead I am told you could do it this way or that way. To me that is not helpful and can lead to errors and confusion. Switched from [WallacePOS](https://www.capterra.com/p/212267/WallacePOS/) The accounting features of Wallace never worked properly for our company & we were never able to get resolve for many of the errors that their system was having. Customer service was non-existent at times. Review Source Response from Lightspeed DMS October 20, 2021 Hi Jackie, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed JH John H. General Manager Maritime Used the software for: 2+ years ### "Powerful and Comprehensive Tool" January 28, 2022 5.0 Been using it for 20 years, we could not possibly run our business without this software Pros Lightspeed has all of the features needed to run your Marine business, it just takes time to learn how to use them all effectively. Cons I would re-write the Rental module to concentrate on renting space for storage or slips, not boats or watercraft rentals. I would also allow much more end user control of canned forms and screens. Reason for choosing Lightspeed It was the most complete solution in the industry at the time we purchased the product. One of the very few that handled rentals. Their work order module was by far the best in the industry, and they offered a full real time accounting integration. Review Source Response from Lightspeed DMS January 31, 2022 Hi John, Thank you for taking the time to review Lightspeed. We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed. The Ideas exchange can be found in service connect. Thank you! Lightspeed AG Alan G. Owner Automotive Used the software for: 2+ years ### "RPM Marinas Lt" October 18, 2021 2.0 Terrible. I have voiced my concerns over the past 8 years, and all I have seen are the backs of those that receive my feedback, is their backs as they run for the hills. I believe the problem is a focus on making money in spite of customer feedback instead of focusing on the good of the customer Pros It was supposed to be easy to use as it was an industry wide solution. It is not and there seems to be no inclination to see it change Cons Useability in an operational setting. Frankly, the only real value to me as the owner is that it feeds the GL. I do not have confidence in the numbers at all. Very sad actually Reason for choosing Lightspeed It was an industry standard. In hindsight, it is a complex system that we are not staffed to mange. I would not select these folks again Review Source Response from Lightspeed DMS October 20, 2021 Hi Alan, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Lightspeed Similar Products Featured